Outdoor dining

Reviews of Ross Hotel

2 out of 5
Ross Hotel
35 Church Street, Ross, TAS

Reviews

7.6

Good

Rating 10 - Excellent. 52 out of 198 reviews" "
Rating 8 - Good. 87 out of 198 reviews" "
Rating 6 - Okay. 34 out of 198 reviews" "
Rating 4 - Poor. 10 out of 198 reviews" "
Rating 2 - Terrible. 15 out of 198 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
We arrived at Ross Monday 24 May 21 and the place was closed. Both nights 24th Monday and 25th Tuesday???
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Upon arrival the hotel was closed, with no staff onsite. I as then advised by a neighbour that the hotel was not open from Sunday to Wednesday, and that there are numerous incidences of guests turning up and not being provided a room. Several other people in the town confirmed this, and it has been going on for some months. I subsequently had to book into another hotel locally. Wotif needs to investigate how this can happen
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
The hotel does not do accomodation.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
The Ross Hotel is not open and we had to drive over 120 kilometres to find accommodation. The hotel closed for accommodation in May 2020 but this is not reflected on the Expedia site. We had a confirmation from Expedia, arrived at the hotel, and were told they haven't accepted guests for 12 months. Something wrong in the "machine"
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have accommodation but kept our money
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not operational. I booked to stay on the 14 April 2021and still haven’t got my money back (4/5/21). Wotif can’t process refund because the owner won’t confirm that the hotel is not operational.
Stayed 1 night in Apr 2021

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not running
Hotel is not even operational. Do not book
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Arrived to find there is NO accommodation. Has not been for several months. STILL awaiting refund from Wotif
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
After receiving confirmation of my booking and travelling 150kms, I arrived to be told that they have not been doing any accomodation since the beginning of COVID, about 1 year ago. Late in the day and by myself I had to hunt around for accomodation during school holidays. Not impressed! Why was my booking confirmed?
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
I’m really cranky about this: The Ross Hotel IS NOT OPEN FOR ACCOMMODATION!!!! And hasn’t been for a year!!!! I have emailed wotif but have had no reply. My money has been taken from my account and not yet returned. I WILL BE WRITING A REVIEW ABOUT wotif and if I am not refunded I WILL REPORT TO THE OMBUDSMAN!!! A cranky customer!😖😖
Stayed 1 night in Apr 2021

4/10 Poor

John, Ballarat

Disliked: Staff & service
The hotel was closed on the day of our booking which we did not know until we arrived. The phone rang out to a message and we had to find alternative accomodation at very short notice.
Stayed 1 night in Feb 2021

10/10 Excellent

Nicholas Mabbott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A country stay
Service from the staff was outstanding and great value for money. However breakfast was included in the price but there was no cereal or bread provided, even though we had booked in advance
Stayed 1 night in Nov 2020

10/10 Excellent

Ron, Devonport

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome, good clean room, good restaurant food!
Stayed 1 night in Sep 2020

10/10 Excellent

Roberts, Devonport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very warm welcome on arrival. Clean comfortable room at the top of the stairs. Facilities right next door. Electric blankets were turned on warming the bed. The manager called saying we left an item behind and was sending it on at no charge. Overall a great place to stay if your enroute to/from Hobart. Good value for money.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, wonderful history, and amazingly helpful staff. My room was neat and tidy, bathroom clean and I really enjoyed my stay.
Stayed 1 night in Jul 2020

8/10 Good

Kath, Hobart

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old-style hotel full of character. We had a clean, comfortable quiet room. In the bar downstairs we found a roaring fire and met friendly locals. For dinner we enjoyed melt-in-your-mouth lamb shanks in the dining room. The place was just what we were looking for at a great value price. Only down note: breakfast was very basic and there was no info re wifi in our room.
Stayed 1 night in Jul 2020
Response from Manager on 1 Aug 2020
Thank you

8/10 Good

Robyn, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old pub, friendly staff and great little town.
Stayed 1 night in Mar 2020
Response from Tom manager on 27 Mar 2020
Thanks for you review Robyn

8/10 Good

PatsyTours, NT, ACT, NSW,QLD ,TAS

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were fantastic,food great could do with an electrical review (no power points near beds to plug in electric blankets) and vegemite was missing from the breakfast supplies but overall an excellent experience.
Stayed 1 night in Mar 2020
Response from Tom MANAGER on 19 Mar 2020
Thanks Patsy it was lovely to have you stay with us. I have taken what you have said and passed it to the owner. Kind regards

4/10 Poor

Verified traveller

Travelled with family and small children
We booked a room with Garden and Church view. When we went into the room it has only a small window, facing the rear of the hotel. Only when I asked the front desk if we were given the wrong room, we were told that the room type we booked is not available, while we could have been informed at checkin. We were not offered a refund with the difference neither. It's a very basic hotel as many other reviews mentioned, and as reflected from the price. There is absolutely nothing wrong of being basic - as long as you manage your expectation right and know what you are getting. Say for us we were only there for a night stopover so a clean and cheap place to stay is good enough. Though toilets and showers are shared but they are clean.
Stayed 1 night in Aug 2019
Response from Manager on 4 Mar 2020
sorry to hear about your stay with us. If i had personally have known this i would have offed a new room at no charge if there was a free room at the time or meals in bistro. We are in the process of upgrading our systems so that all sites talk to one booking system to reduce this on going problem of wrong rooms being given out over different sites. if you ever would return please make yourself known to myself happy to help in any way possible to make your stay enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Manager on 4 Mar 2020
Thank you for your Review

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pub stay
As far as old pubs go it was pretty good, clean and tidy bed was comfortable, Leon was helpful and friendly, meal was pretty good pub fare, basic breakfast, shower was good.
Stayed 1 night in Jan 2020
Response from Manager TOM on 1 Feb 2020
Hi Jim thank you for your review. i will pass on your great comments to Loan (french spelling like getting a bank loan how he explains it to us ) hope to see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gear town. Perfectly quaint room in a perfectly quaint pub. Everything fine
Stayed 1 night in Jan 2020
Response from Tom manager on 24 Jan 2020
More than welcome and thank you for those nice words hope to see you again

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2020
Response from Tom Manager on 23 Jan 2020
Thankyou for staying with us and hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant Stay thank you. Access to b/f materials, kettle etc a bonus.
Stayed 1 night in Jan 2020
Response from Manager Tom on 20 Jan 2020
Glad you enjoyed your stay. Hope to see you soon un the future

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this stay because we thought it would be an interesting old inn and reviews said the staff were friendly. The proprietor was clearly overworked, complained when we showed up at the advertised check in time and was very abrupt. It was not clear that washrooms are shared and there is a balcony directly outside of rooms where people smoke and drink. No screens on windows or air conditioning made this very uncomfortable with heat and flies. This property should not be on Expedia!
Stayed 1 night in Jan 2020
Response from Tom Manager on 23 Jan 2020
sorry you did not enjoy your stay with us. i will be looking into and addressing everything you have mentioned here. If we had been told about the smoking and drinking on the balcony it would have been addressed. it dose say clearly that we ahve shared facilitys on our site and it is somthing we would love to actually address we update the whole building again sorry that you didnt enjoy ur stay Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean accomodation. Friendly staff and great meals in the restaurant. We’ve stayed twice now overnight and will do again I’m sure.
Stayed 1 night in Jan 2020
Response from Tom MANAGER on 16 Jan 2020
Thank you for you Lovely review. Hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Tom on 7 Jan 2020
Thank you for your Review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Historic hotel with good facilities that add that little bit extra that you don’t necessarily expect.
Stayed 1 night in Dec 2019
Response from Tom MANAGER on 7 Jan 2020
We are so glad you enjoyed your stay with us. we are more then happy to make your stay as relaxing as possible

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from Manager on 24 Dec 2019
Thank you for your review

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Manager on 24 Dec 2019
Thank you for review

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and homey
Stayed 1 night in Dec 2019
Response from Manager on 16 Dec 2019
Thank you so much for your review. Im glad that you enjoyed your stay

10/10 Excellent

Lyle,Marie-Anne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely original Hotel, situated in the centre of Ross. Nice and clean and tidy. Staff excellent. Thank you.
Stayed 1 night in Dec 2019
Response from Manager on 11 Dec 2019
Thank you for your kind review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Manager on 12 Dec 2019
Thankv you kindly

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept rooms in a lovely old building, with very pleasant service. The best of old-school country hotel accommodation.
Stayed 1 night in Nov 2019
Response from Manager on 9 Dec 2019
Thank you Kindly

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice country hotel, nice meals friendly staff. Good locstion
Stayed 1 night in Nov 2019
Response from Manager on 11 Dec 2019
Thank you for your kind response

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019
Response from manager on 11 Dec 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was value for money. Room were basic but had the essentials. Community area was quite comfortable.
Stayed 1 night in Nov 2019
Response from manager on 11 Dec 2019
thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Manager on 11 Dec 2019
Thank you

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Old fashion, historical but the furniture and amenities need updating.
Stayed 1 night in Nov 2019
Response from Manager on 11 Dec 2019
Thank you for your review. We are slowly but surly updating all furniture and amenities along the line, and agree with what you are saying

8/10 Good

Verified traveller

Travelled with partner
Great food. Clean. Friendly. Value for money. Great town
Stayed 1 night in Nov 2019
Response from Manager on 11 Dec 2019
Thank you

6/10 Okay

Verified traveller

Travelled with partner
The property implied that shower facilities were available in the room I booked - but this was NOT the case - I had to share all bathroom facilities with all the guests.
Stayed 2 nights in Oct 2019
Response from Manager on 13 Dec 2019
thank you for your comments we are looking to change the layout and allow for en-suits but we have to have heritage approval which takes time

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Ok for a one-night stay.
It said "breakfast included". But the "breakfast" was self-service in a small shared kitchenette. It had some containers with small amounts of cereal (looked old) and an open milk in the fridge. Some leftover jams and completely white toast bread in the freezer. The bathrooms were very old and not well locked.
Stayed 1 night in Oct 2019
Response from Manager on 13 Dec 2019
Sorry that we where not up to your expectations. this was before my time and we are slowly changing how we are doing things in regards to breakfast

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ross Hotel
This is a country pub in a quaint little town. The hotel rooms are basic. There are no en-suite facilities. The food was good and the service was commendable. However, it is typical of country pubs so do not stay there if you are expecting a four or five star experience. The town itself is the star attraction!
Stayed 1 night in Oct 2019
Response from Manager on 13 Dec 2019
Thank you for your response

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were very friendly and helpful. Food at the restaurant was fantastic. Great location and character.
Stayed 1 night in Oct 2019
Response from Benny on 9 Oct 2019
Dear Guest, Thank you for taking the time to leave your review. We are pleased you enjoyed your stay with us. We hope to welcome you back to the hotel in the future.

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019
Response from Benny on 9 Oct 2019
we thank you for your review.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Benny on 9 Oct 2019
We thank you for your review

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Ben/ Manager on 21 Sept 2019
Thank you for your review, we appreciate the feedback.