Egyptian cotton sheets, desk, iron/ironing board, free cots/infant beds

Reviews of Popinjay Hotel

4 out of 5
Popinjay Hotel
15 Lanark Road, Rosebank, Carluke, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 93 out of 282 reviews" "
Rating 8 - Good. 87 out of 282 reviews" "
Rating 6 - Okay. 54 out of 282 reviews" "
Rating 4 - Poor. 31 out of 282 reviews" "
Rating 2 - Terrible. 17 out of 282 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
Love the renovations that have been taking place at the Popinjay as I stayed last year prior to new owners. Lovely and very accommodating staff - will be back again!
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 3 nights in Nov 2023

8/10 Good

Graham

Stayed 2 nights in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Ian

Stayed 1 night in Nov 2023

2/10 Terrible

Christine

Liked: Cleanliness
Hi it's Christine Dinnie I am mailing because me and my partner have both been seriously ill since we had breakfast at popinjay I was sick just after getting outside the hotel and my partner has been worse than I have been he ate all his breakfast were as I never because I noticed that everything was under cook bar the poached eggs that was cooked properly I have bad runs and still being sick if it gets worse I may have to go to hospital I I can't believe how beautiful the hotel was but the food was a big let down I have realised we left with the room key I will post it down to u we were going to come back until we had breakfast now we have decided that we will not be coming back to popinjay and I will be contacting the site we booked u on as well the room was 8-10 would have been 10out of 10 but it took hours for the room to heat up and the food was 0-10 very big let down
Stayed 1 night in Oct 2023

8/10 Good

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Something need done soon about water temp in bath and sink. Staff lovely and try very hard. Good ok. Restaurant staff very good. No tv remote but got us one quickly.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeanie, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 5 nights in Sep 2023

8/10 Good

Diane

Stayed 2 nights in Sep 2023

10/10 Excellent

Vicky

Stayed 2 nights in Sep 2023

10/10 Excellent

Dorothy

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff, Food and Location
We had 2 rooms due to our daughter in a power wheelchair and the wheelchair room was nice with a large bed and accessible bathroom but unfortunately you had to go up and down about a 12 foot portable ramp at a steep angle so I had to help her up and down and also we minimised the number of trips. Our room was in front upstairs and small with only a 4'6" double bed and thin mattress so did not really sleep well. But the stay was positive as the staff was excellent and treated my daughter as everyone else and the food and drink were superior as well so minor issues but definitely would stay again as perfect location to stay to visit Edinburgh/Glasgow area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Carol

Stayed 1 night in Jul 2023

2/10 Terrible

connor

Stayed 1 night in Jul 2023

2/10 Terrible

Mary Julia

Stayed 2 nights in Jul 2023

4/10 Poor

Sandra

Stayed 1 night in Jul 2023

4/10 Poor

Karter

Stayed 3 nights in Jul 2023

10/10 Excellent

Royston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was enjoyable because of the friendliness of the staff. With the open door policy we could come and go whenever we pleased, we were out very late ( 3-4am ). Checking in and out were made simple so no long waits compared to the big chain hotels. The only downsides were problems getting wifi in the rooms ( which the hotel was trying to fix ) and the lack of a spa/swimming pool because of a recent fire The food was excellent and meal times cater for the early risers or late sleepers. Overall my stay was well up to what I expected and I would/am definitely coming back.
Stayed 11 nights in Jul 2023

8/10 Good

Gerald

Stayed 1 night in Jul 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gill

Stayed 1 night in Jul 2023

6/10 Okay

Peter

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel has seen better days. The evening meal was very good, the breakfast average, with limited pastries and no preserves. The bedroom was dark with very poor and tired furniture, bathroom cramped. The window frame was rotted and difficult to open.
Stayed 1 night in Jun 2023

10/10 Excellent

Harriett

Stayed 2 nights in Jun 2023

8/10 Good

Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent size of four-poster room and bathroom.
Stayed 1 night in Jun 2023

8/10 Good

Mary

Stayed 1 night in Jun 2023

10/10 Excellent

Glenn

Stayed 1 night in Jun 2023

10/10 Excellent

Bryan

Stayed 1 night in Jun 2023

10/10 Excellent

Andrea

Stayed 1 night in May 2023
Response from Guest Services on 9 Jun 2023
Thank you! Look forward to welcoming you back to our hotel again soon!

10/10 Excellent

MARTYN

Stayed 1 night in May 2023
Response from Guest Services on 9 Jun 2023
Thank you! Look forward to welcoming you back to our hotel again soon!

10/10 Excellent

Edward

Stayed 1 night in May 2023
Response from Guest Services on 9 Jun 2023
Thank you! Look forward to welcoming you back to our hotel again soon!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Average at best
Average at best. Only informed about the fact they were not serving evening meals after making the booking. Room was very noisy. Thin windows meant traffic noise was like sitting in a tent next to a motorway. There were also dirty towels in my room.
Stayed 3 nights in May 2023
Response from Guest Services on 9 Jun 2023
Thank you for the feedback, and very sorry to hear that you did not enjoy your time with us. Unfortuantely as a listed building there is not a lot we can do about the noise. Thank you for bringing the dirty towels to our attention, this has been passed on to our housekeepers and management to make sure that this donest happen again.

8/10 Good

Bruce

Stayed 1 night in May 2023
Response from Guest Services on 9 Jun 2023
Thank you! Look forward to welcoming you back to our hotel again soon!

10/10 Excellent

Carwyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Services on 9 Jun 2023
Thank you! Look forward to welcoming you back to our hotel again soon!

8/10 Good

darren

Stayed 1 night in Apr 2023
Response from Guest Services on 9 Jun 2023
Thank you! Look forward to welcoming you back to our hotel again soon!

2/10 Terrible

Katrina

Stayed 1 night in Dec 2022

10/10 Excellent

NADEEM, GILLINGHAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property with good view.

8/10 Good

Freda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff friendly and very helpful, room needs an update and attention to detail , single glazing windows which need attention urgently, and cold drafts and traffic noise, carpet needs replaced.
Stayed 2 nights in Nov 2022

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly staff
Brilliant stay at the Popinjay. Staff were amazing, friendly and did everything they could to make the stay a pure pleasure. Would not hesitate to stay there again.
Stayed 1 night in Nov 2022

8/10 Good

Grant

Travelled with group
Liked: Cleanliness, staff & service, amenities
First time staying here to meet some old friends - only thing I would change was the room was very cold and button missing from toilet. Staff were great and breakfast excellent. Would definitely stay again.
Stayed 1 night in Nov 2022

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful & friendly
Stayed 2 nights in Nov 2022

6/10 Okay

Gregory

Stayed 1 night in Nov 2022

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Amazing hotel, clean, quiet, great location, food is delicious and the staff are extremely friendly and helpful.
Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Stayed 1 night in Sep 2022

8/10 Good

Michael

Business traveller
Liked: Staff & service
Stayed 4 nights in Sep 2022

10/10 Excellent

Roderick

Stayed 1 night in Sep 2022

4/10 Poor

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Sheila

Travelled with group
Liked: Cleanliness, staff & service
The staff were very friendly and attentive
Stayed 1 night in Aug 2022

10/10 Excellent

Alison

Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor show sorry.....
Room had no view, the smell of what we could only describe as turps flooded the room and with not much of window to open it was bad even the extraction fan in the bathroom did not work so when the shower was on the room steamed up badly. Definitely not a 4 star hotel as rated maybe a 2 at a push, hall ways to the room smelt and was not given a lot of info at checking about the hotel and the facilities we could use. Will definitely not use again
Stayed 2 nights in Aug 2022