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Reviews of Smart Hotel

4 out of 5
Smart Hotel
Piazza Indipendenza 13 bis, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 738 reviews" "
Rating 8 - Good. 311 out of 738 reviews" "
Rating 6 - Okay. 63 out of 738 reviews" "
Rating 4 - Poor. 10 out of 738 reviews" "
Rating 2 - Terrible. 10 out of 738 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Location is good Rooms are just ok but not great Breakfast is basic.
Stayed 1 night in Nov 2019

8/10 Good

Aleksandar

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

DAI YOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable... Friendly service
Stayed 3 nights in Oct 2019

10/10 Excellent

Almegerab, Tripoli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, great location and staff were very freindly and helpfull. Thank you for the nice stay
Stayed 3 nights in Oct 2019

8/10 Good

Theresa

Liked: Cleanliness, staff & service, room comfort
Perfect place to stay. We could walk to most of the attractions.
Stayed 3 nights in Sep 2019

10/10 Excellent

kavita, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this clean modern and nicely located hotel. Recommend highly.
Stayed 1 night in Sep 2019

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, in good condition with clean facilities. Centrally located. Check-in and out process was very easy. The staff were excellent and helped me in retrieving my forgotten items in a timely manner. Good find.
Stayed 2 nights in Aug 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We spent only 1 night and it was amazing. They have small rooms but very confortable and clean. The personnel is very friendly and professional. Very well located, close to the Termini - Central station - and from some good restaurants and attractions. We had to leave very early in the morning (330am) and they offered of breakfast lunch as courtesy.
Stayed 1 night in Aug 2019

10/10 Excellent

Wice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern Friendly staff. Great location.
Stayed 1 night in Aug 2019

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice rooms. Good breakfast buffet.
Stayed 3 nights in Jul 2019

10/10 Excellent

JS, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small however functional as we only slept at night. We are out all days.
Stayed 2 nights in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Nice stay.
Nice well situated hotel, around 10 minutes walking to the main railway station.
Stayed 4 nights in Jul 2019

2/10 Terrible

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel at all. Rooms extremely small not clean. Elevators old atm not working breakfast sucks
Stayed 2 nights in Jul 2019
Response from Smart Hotel on 26 Jul 2019
Dear Mr Mehmet, we would like to thank you for your feedback and we are very regretful to learn that your stay wasn’t to your satisfaction. However we have verified with the Desk Manager and the collegues of the Front Desk and, they comunicated us that you did not pointed out any problems during the stay. If you had reported it during the stay we could had helped you. Best regards

6/10 Okay

Jan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor AC
The air conditioning was totally inadequate for the weather conditions in Rome at the time of our stay.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and reasonable value..very good breakfast. Professional and friendly helpful staffs
Stayed 3 nights in Jun 2019

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Lovely hotel in a really good location near the main train terminal. Lots of restaurants nearby. Perfect for a couple of days.
Stayed 2 nights in May 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart
Rooms small but not in there for long
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning was not working and the rooms were stuffy. I stayed 4 nights the ac unit was not fixed and I was a little disappointed with the breakfast selection. Has breakfast items run out they won’t replenish.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

MRS K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff in reception, clean and everything you need except a kettle for making tea or coffee in the room. Breakfast was lovely.
Stayed 3 nights in Apr 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Breakfast and Room
Great location of the hotel, with a good selection for breakfast and comfortable room! Only downside was the extractor fan in the shower did not work, but would definitely recommend this hotel to anyone wanting to stay in Rome!
Stayed 4 nights in Apr 2019

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal position 5 minute walk from Roma Termini And 20 minute walk to coliseum
Stayed 2 nights in Mar 2019

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for Location, breakfast and separated room. Carpet is too old
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Train station . Easy to get a taxi where ever you go. Good location.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Horrible rock hard beds Room way too small Wouldn’t allow cancellation Ruined memory of Italy
Stayed 3 nights in Jan 2019

8/10 Good

Dado, Rio de Janeiro, RJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. I stayed for one night just to be near the Roma Termini Station. Clean and helpful staff.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Mohammad Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2018

10/10 Excellent

Debbie, New York, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the modern decor and cleanliness of the hotel. Most important, the friendliness, warm smiles and service of the staff. Also, the location was central to transportation.
Stayed 6 nights in Sep 2018

10/10 Excellent

Nick, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too much to complaint about, actually. It is located slightly NE of Termini station, the quiet side of the station. On the other side, apparently people can feel their rooms moving when trains go by (certain rooms and locations). The building itself is old, but they did a good job on the renovation (we were in 801). The shared walls are lined with sound proofing pads, and then the other walls are painted the same color (as seen in online pics). Few small complaints - The room has two twin beds, my mattress was new, while my wife's was old - sinks in the middle. The room door is not self close, which is good for noise, but you have to make sure it is closed properly each time you close it. The bathroom has tile flooring, so it is really slippery when wet. For some reason, the shower area is also lined with same type of tile, so you should put a towel there, to prevent slip. The free buffet breakfast was decent, there are fruits only the watermelon is fresh), pastries, cakes, scramble eggs, bacon, bread, cold cuts, cheese, juices and milk. Every day, they would have a dish of the day, such as curry chicken, ginger chicken and some sort of rice dish. Overall, we are extremely pleased with our stay, and we'd recommend this hotel to others - couples, family and business travelers. Lastly, the tourism tax in Rome is pricy (compared to Paris, 1.65€ per person per night, for example), "A tax is imposed by the city: EUR 6 per person, per night, up to 10 nights. This tax does
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018

10/10 Excellent

Letitia, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Smart hotel was modern and clean and conveniently located, just a 5 minute walk, from Termini station. Staff were friendly, and the breakfast was great.
Stayed 4 nights in Aug 2018

4/10 Poor

Andy, Sydney

Liked: Staff & service
Disliked: Property conditions & facilities
The sound of airconditioner was terrible. Cannot sleep in the night.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Reservation Office on 20 Jul 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Reservation Office on 20 Jul 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Rome!
Fab!
Stayed 3 nights in May 2018
Response from Reservation Office on 22 Jul 2018
Dear Vikki, Thanks for staying with us. We appreciate your feedback! Do not hesitate to contact us for any further information Best regards

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable modern small hotel
Great location with helpful staff. It was a nice modern boutique hotel within easy walking distance to Termini station. Aircon worked well. Bathroom doors were a bit quirky! Breakfast was very nice.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
The hotel staff and breakfast servers were accommodating and friendly. The amenities were minimal. The bed and room were acceptable, in terms of comfort.
Stayed 1 night in May 2018

6/10 Okay

Sara, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Matress was way too firm to have a pleasant sleep, small rooms. I’ve stayed at this hotel years ago and they’ve changed the staff and the quality of the breakfast. Wouldn’t come back to this hotel, there’s cheaper hotels offering the same service.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ,friendly staff, clean rooms
Only negative was that the wi fig was not very good, other than that great, near restaurants shops, train and bus stations
Stayed 5 nights in Apr 2018

8/10 Good

Chung Tsung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort