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I picked this property be a use online it said that it had laundry facilities; it did not.
I still rated the property 5/5 stars
Check in:Easy and fast
Check out. Easy and fast
Staff: Professional and friendly
Room: My room was 327. Everything was perfect and clean. Nice decor.
Internet: Fast. I was able to catch up on my work
Location: it is far from main attractions but I did not mind. We take taxis to go everywhere
The hotel will call a taxi when you are in need. Taxi service is very fast.
Room service: We ate dinner. Everything was very good. The person that delivered our food was very nice. Food was tasty.
I did not have time to enjoy any other amenities at the hotel as we only stayed for 24 hours .
I felt very safe. I travelled with my daughter (11).
I will definitely stay at this hotel again.
My stay at the Parco dei Principi was wonderful. The service was very top, the friendliness and helpfulness of the staff was exceptional, The grounds are beautiful, The spa was amazing. I love this beautiful green space in the middle of the city.
Kenneth
Great hotel, just outside the centre of the hustle and bustle. The pool is a huge bonus
Carol
Stayed 2 nights in Sep 2023
6/10 Okay
Mark
Travelled with partner
26 Sept 2023
Liked: Cleanliness, staff & service, amenities
Great location near the park, friendly helpful staff, good food and facilities. However the room was very tired, dark and lacked sockets/USB sockets, that a 5 star hotel should provide. It has the problem that many older hotels have, lack of investment in the bedrooms and bathrooms.
A peaceful contrast and haven after a hectic day sightseeing in Rome . A visit to the pool is a perfect way to unwind . The staff throughout the hotel are friendly, helpful and efficient . They ensure each guest feels welcome and go out of their way to help ....a credit to the hotel. I highly recommend this hotel.
The only negative is they will not give you an iron and want you to pay for laundry service. This isn’t helpful if you arrive with clean clothes and just need to press an item to wear that day/in real time. Small note but applicable to many.
This hotel has the feel of an elegant time in history that has almost disappeared in the hotels today. Everything about it feels luxurious and the staff are so helpful and friendly. Our second visit here and we will definitely be back
It’s an absolutely beautiful hotel with friendly and courteous service. I would highly recommend it!
Thomas
Stayed 1 night in Aug 2023
2/10 Terrible
crystal
27 Aug 2023
Liked: Property conditions & facilities
Disliked: Amenities
It’s quite a distance from most sights in a residential area
crystal
Stayed 2 nights in Aug 2023
2/10 Terrible
Kristian
22 Aug 2023
Kristian
Stayed 1 night in Aug 2023
8/10 Good
Peter
Travelled with partner, Travelled with group
16 Aug 2023
Liked: Cleanliness, staff & service, amenities
Great service but décor very old fashioned so looks tired despite being clean. No power sockets at bedside. No mirror with lights near a power socket (for make-up).
Nice long hours for breakfast (and delicious breakfast tea), and good wi-fi. Concierge able to get taxis quickly into town.
The hotel is great, the staff great as well. Our bathroom was too small and sink wasn’t working well. There’s patio but we got the park/street view so didn’t use it at all, it was noisy. The breakfast buffet was awesome. Booked this hotel to use the indoor pool/spa facility but it wasn’t open so that’s a bummer. I wasnt notified, had i known i wouldve canceled. But it’s close to Villa Borghese park so it was a plus. Bike riding there was fun.
Overal very good Hotel. Breakfast buffet is very good but service needs a little improvement. Many servers but they all seem frazzled and look like they are running in circles. Overalll good value for money for a 5 star hotel
Fantastic stay for us. We are not fluent in Italian but all the staff helped in any way possible to make our trip wonderful. From giving directions to booking our train for us- I would give them a 10 if I could! I will certainly return.
Hotel was very nice and the staff excellent. Food was quite good. However it’s not walkable to shops and restaurants, and it’s extremely hard to get taxis as it’s outside of most the tourist areas. More costly for taxis once you find one due to the location. Hotel itself is terrific.
Great quite location near downtown Rome, extremally a great choice.
Verified traveller
Stayed 2 nights in Feb 2023
4/10 Poor
Darryl
3 Dec 2022
Travelers and Expedia users beware. We arrived one day late for a six night stay due to an international flight delay. The property was alerted of our delay within 20 hours of our scheduled check-in however we were still charged over $900 for the unused night stay.
To our surprise the room was not available when we arrived 27 hours late, we were asked to wait.
After apx 40 minute wait still in the same clothes from a delayed flight the room was hot, the A/C was not working properly. The master suite had unkept drapery that allowed light during the day. Since our trip the hotel refuses to credit our account.
Expedia also will not provide a credit regardless of the trip insurance. We understand the delay was due to Delta who also will not cooperate.
The disappointing arrival to a six night stay will keep us from ever using the hotel or brand again. International travelers should shop the local area for a hotel better suited to international travelers.
Expedia users beware of very limited trip insurance benefits that are difficult to claim at best and near impossible to collect.
The front desk and bell staff were excellent, particularly the gentleman who helped me with directions and arranging a taxi. My only concern was being places next to the cleaning supplies/towels area. It was noisy and at 10:30 pm I had to put earplugs in
Great spa access. Location is in a quiet area. Had to grab a cab. Besides that its a beautiful hotel.
Edy
Stayed 4 nights in Sep 2022
8/10 Good
Jane, Okeechobee
22 Sept 2022
Liked: Cleanliness, staff & service, amenities
Really liked the staff they were so helpful. Property is gorgeous and centrally located.
Didn't like that my room was absolutely freezing and I had to sleep in my clothes it was so cold. Asked to have it fixed but it was not resolved.