Minibar, in-room safe, blackout curtains, soundproofing

Reviews of Navona Palace Luxury Inn

Navona Palace Luxury Inn
Via della Pace 36/36a, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 209 out of 361 reviews" "
Rating 8 - Good. 103 out of 361 reviews" "
Rating 6 - Okay. 27 out of 361 reviews" "
Rating 4 - Poor. 13 out of 361 reviews" "
Rating 2 - Terrible. 9 out of 361 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Wei

Stayed 1 night in Dec 2023

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Brian

Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
We got no sleep on the Friday and Saturday night as there where bars in the vicinity banging on until 2 in the morning,music that loud that it shook the building, not a great place to stay if you have children. The day we left we were in a rush to get to the airport, the receptionist charged us 80 euros for 5 nights bed tax, and 80 euros for my daughters 5 night stay, she said we would have to pay cash as the eftpos was not working, we had cash so we paid the 160 euro as we were in a rush to get to the booked transportation. We did query with expedia but they said there was nothing they could do, the quoted amount on our expedia account was 58 aud dollars payable at the hotel. With hindsight we should have queried it then and there but as I said we were in a rush to get to the airport. And we are still waiting for the receipt she promised to send us.
Stayed 5 nights in Nov 2023

10/10 Excellent

Cristina

Stayed 2 nights in Dec 2023

8/10 Good

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent everything you needed on doorstep and short walk to all main tourist attractions. A little noisy at night being close to bars but still managed to get good night sleep. Apartment was spacious and comfortable. Some furniture items were tired but apartment was very safe and staff were excellent. I would recommend this to others and have no problems booking again. The transfers to and from the airport were excellent!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. The bed was very hard but the worst thing was the location which was surrounded by bars. Every night the noise including loud talking and loud music went on until 2-3 am. It was intolerable.
Stayed 2 nights in Oct 2023

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking
Stayed 2 nights in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
The property is well situated, near Piazza Navona, and an easy walk to the Roman Forum/Colosseum or the Vatican. The street outside the hotel can get noisy on weekends if you are facing the street. The bed was very comfortable, however some of the furniture was a bit tired. Overall a very good experience.
Stayed 3 nights in Sep 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large - I was there during Ryder cup so it was busy and very expensive - can’t beat the location and size of rooms - I had a great balcony and lager shower - room was great! Only thing is breakfast was only okay - but you can go out your door and find a zillion choices. Note that taxis find it hard to get to so have your exact address and get dropped at the door or the corner!
Stayed 2 nights in Oct 2023

6/10 Okay

Muni Prasad

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning is a big issue. They have control in the front desk and all of a sudden in midnight they increase temperature. You have to get up in the midnight and call the front desk. It happened in day time as well as midnight. Otherwise this is convenient location to go around the city. DON’T EAT BREAKFAST in the hotel.
Stayed 2 nights in Sep 2023

8/10 Good

Ebed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location (central area) but is busy and noisy during night.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kayla

Stayed 3 nights in Aug 2023

10/10 Excellent

Rosaria

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and large room. There were 4 of us and we got 2 rooms. This is great for families
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

touraj

Travelled with family
Great staff. Good location.
Stayed 2 nights in Jul 2023
Response from romina on 28 Jul 2023
Thank you so much!I will share with all my staffSee you soon in Rome!Romina

10/10 Excellent

Dominick, Palm Desert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a visit to Rome. Staff was very accommodating. Room was spacious and kept very clean. Many dining options close to hotel. I would definitely book again!
Stayed 6 nights in Jun 2023
Response from romina on 28 Jul 2023
Thank you so much!I will share with all my staffSee you soon in Rome!Romina

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms
Stayed 2 nights in Jun 2023
Response from romina on 28 Jul 2023
Thank you so much!I will share with all my staffSee you soon in Rome!Romina

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Rome
Stayed 2 nights in May 2023
Response from romina on 28 Jul 2023
Thank you so much!I will share with all my staffSee you soon in Rome!Romina

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Spas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore Rome historic centre. The staff was very helpful, alway at hand for information. Great communication before arrival and special thank you to Flavia Toretta for sorting our transfer from the airport to the hotel. Secret tip: try the restaurant just opposite the hotel entrance. Their food is the best we tried in Rome, specially their focaccia bread (never eaten better bread in my life).
Stayed 3 nights in Feb 2023

6/10 Okay

Jimmy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Largely Underwhelmed
2nd time we’ve stayed 1st time very nice suite we loved it this time we were upgraded to superior suite & disappointing overall bed was like concrete we slept on the sofa bed because it was softer although it squeaked when you moved.Noise from the air conditioning throughout the night Bathroom was poor dirty,mouldy in places and the ceiling the paint was all coming off in one area in big flakes.there was a few stains on ceilings and dust and fluff round the floors other than that it was ok certainly wasn’t 5 Star tho and it was definitely not a Superior Suite . No we didn’t complain coz we never do we just the wel never go back sort of people also the price we paid at the hotel was slightly more than our hotels.com booking price
Stayed 7 nights in Nov 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Janie, Ft Pierce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so friendly and helpful and the room spacious and comfortable. Would stay again!
Response from romina on 14 Nov 2022
Thank you so much!Arrivederci a Roma

4/10 Poor

Greg

4/10 Poor

Wendy

Travelled with partner
Liked: Cleanliness
It’s a shame to give a poor rating as the property itself is nice We never slept ( even with earplugs) at all as it was so noisy from the bar underneath/across the road We couldn’t change rooms as it was full Thankfully only 1 night stay
Stayed 1 night in Oct 2022

6/10 Okay

yohan, San Francisco

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
bookings.com and other websites do not show the actual room that is rented but other better rooms. They claim there is a balcony. The place was not very clean it was quite dusty and the sheet were having blood splats
Stayed 1 night in Sep 2022

10/10 Excellent

RaShell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice at Navona
My son and I really appreciated our stay at Navona Palace. It was extremely clean, the staff was helpful, and it was so comfortable. We were really able to relax after long days out.
Stayed 3 nights in Sep 2022
Response from romina on 19 Sept 2022
Thank you so much!!Hope to see you again !Romina

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great one night stay, would recommend! Though we had a sofa bed, which was not very comfortable. Avoid a room with a sofa bed if you can.
Stayed 1 night in Aug 2022
Response from romina on 7 Sept 2022
Thanks a lot!I will share with all my staff We try to improve about your suggestions Hope to see you again in Rome,Best RegardsRomina

10/10 Excellent

Lynne

Liked: Cleanliness, room comfort
Excellent -try them out
Really good experience. Received an upgrade and property was exceptional - Excellent service too. Very friendly staff. Only negative was a leather sofa that with no cushions was sticky to ready against.
Stayed 2 nights in Jul 2022
Response from romina on 7 Sept 2022
Thanks a lot!I will share with all my staff Hope to see you again in Rome,Best RegardsRomina

8/10 Good

Joseph

Travelled with family and small children
Liked: Cleanliness
The rooms are very nice and spacious.
Stayed 2 nights in Jul 2022
Response from romina on 7 Sept 2022
Thanks a lot!I will share with all my staff Hope to see you again in Rome,Best RegardsRomina

10/10 Excellent

Pat

Stayed 1 night in Jul 2022

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and friendly employees
Stayed 4 nights in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Hotel was in a good location. Unfortunately, their air conditioning system is very insufficient. The room was very hot and uncomfortable to rest or sleep.
Stayed 3 nights in May 2022

4/10 Poor

Amy

Stayed 3 nights in May 2022

10/10 Excellent

Giovanni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location! Will definitely be back!
Stayed 2 nights in Apr 2022

10/10 Excellent

Twyla E

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Being people of color the staff were wonderful.My wife and I had a wonderful time and food was great.
Stayed 9 nights in Feb 2022
Response from romina on 27 Mar 2022
thank you so much!! we are waintig for you next time in Rome! Please if you can share your opinioni of us on trip advisor also:) Thank again !

2/10 Terrible

Julie

Liked: Cleanliness, room comfort
Watch out - they may try to trick you
The hotel waited until our arrival to tell us that they did not have a room for us. Instead they would move us to another hotel where we would get an upgrade to a suite with jacuzzi. When we got to the new hotel they could not live up to that promise and quoted "it was something the other hotel promised and they would not be responsible for that". They actually moved us to a nice hotel, but the entire communication around trying to trick us into accepting the move because of an upgrade was a hazzle and makes me not recommend the place to others. The place is ok, staff horrible.
Stayed 4 nights in Oct 2021

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a beautiful large deck and private jacuzzi. Beds comfortable. Large shower but small bathroom. Great location, this inHighly recommend
Stayed 3 nights in Nov 2021

4/10 Poor

Pauline

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Booked and paid for a triple room was given a double with no explanation. Loud music could be heard till 1.15 am so very disturbed sleep. Reluctant and wanted to avoid any payment with credit card.
Stayed 3 nights in Nov 2021

10/10 Excellent

Roberto

Liked: Cleanliness, room comfort
Romantic luxurious and pragmatic stay in Rome
The Superior Suite with terrace and jacuzzi was definitely worth it. The room had both a luxurious and homely feel, the terrace overlooking the Roman rooftops made it even better. Although there is always noise from the night life below, 4th floor height and good sound proofing did not make this an issue. Position is perfect! Staff very kind and attentive!
Terrace view
Stayed 6 nights in Oct 2021

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great. Very central location. Could walk pretty much everywhere. Accommodation is clean and functional with a kitchenette included. Would definitely recommend.
Stayed 3 nights in Oct 2021

10/10 Excellent

Urszula

Liked: Cleanliness, property conditions & facilities
The room was quite noisy but I wasn’t really bothered by that. Great location!
Stayed 3 nights in Sep 2021
Response from Romina on 10 Oct 2021
thank you Urszula! hope to see you again !

2/10 Terrible

orpheus

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It looks nice! Avoid if you like to sleep at night or stay cool in a hotel room. The problems start once night sets in and the lights go off and there's a weird blue light on the ceiling for air conditioner shining on your face that can only be turned on/off by the concierge downstairs and doesn't work , and then the crowds of drunk people on the street start singing around 3AM so loudly that you can't sleep. We called in for a room with a working air conditioner, our room's was never repaired, Rome can be hot. But the noise level made it impossible to sleep. I'm not fussy, don't need a new room, at least offer earplugs at the concierge.
Stayed 4 nights in Sep 2021

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities
Communication with the front desk person was wonderful. The hotel was clean. The property was pretty far from the metro, so expect a walk if your using the metro. Our room was right above a bar that was very loud all night, and their were still people out when we woke at 5am catch our flight in the morning.
Stayed 1 night in Sep 2021

10/10 Excellent

Kathleen Laura, Maple Valley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great neighborhood, friendly, helpful staff; beautiful old building.
Stayed 2 nights in Sep 2021
Response from Romina on 8 Sept 2021
Thank you so much! See you soon !

10/10 Excellent

Verified traveller

Liked: Cleanliness
Fantastic location! Very nice place in the heart of Rome but still quite (when you sleep). Super helpful staff too. Will only stay here when I go back to Rome.
Stayed 3 nights in Jul 2021
Response from romina on 15 Aug 2021
AND WE 'LL WAIT FOR YOU! Thanks! Romina

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2021
Response from Romina on 8 Sept 2021
Thanks! See you soon

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2021