Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Swindler full hotel great location staff excellent

Posted 04-Sep-2015
Pros: Quality ,location ,service
Cons: Tea and coffee in rooms
Good stay at wonderful hotel food excellent ambiance good .nice spa
2 out of 5
by A verified traveller from dubai

Posted 03-Sep-2015
EUR 19 per person to be paid extra if a guest wishes to use the hotel spa! crazy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida, USA

Excellent experience with hotel and staff

Posted 29-Aug-2015
We had an excellent experience at this hotel and will definitely use again when in Rome. The hotel is very elegant and the staff are very friendly, helpful, accommodating and fast. We had the breakfast there every day and had room service and the food was excellent. We had an issue with weak wifi signal in our room but once informed, they brought in a router to the room within few minutes. The front desk staff that checked us in was outstanding, courteous, and extremely helpful. I recommend this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice place

Posted 19-Aug-2015
The room was quite spacious and we stayed in a standard/deluxe room. Wish they reminded us about our complimentary breakfast at check-in. Otherwise everything was great about the hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Top class hotel

Posted 17-Aug-2015
Pros: Luxury hotel in quiet location, but within walking distance to all the tourist sites.
Lovely hotel, with polite, helpful and very friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lima, Peru

Beautiful Hotel

Posted 15-Aug-2015
Great service at a wonderful location. The breakfast buffet is a must !
4 out of 5
Recommended
for Everyone
by A verified traveller

Strange lapses in services in hotel of this level

Posted 10-Aug-2015
Pros: Staff is pleasant. Furnishings are first rate
Location: Not very central for walking access to sights. Shorty taxi to most sights
At no time during our stay of 5 nights could the hotel find FIVE euros in change. Had to go out of the hotel to get change to tip no matter what time of day! Very surprising for the front desk of a superior hotel and annoying in the midst of otherwise good service. Did not call to confirm reservations at restaurants they drop the ball.
3 out of 5
by A verified traveller from NY NY

Nice hotel bad staff

Posted 27-Jul-2015
Facility is fine but staff is the worst I have ever dealt with ; never called me when room was finally available at 3pm ( 5 hr wait). never informed me that restaurant called to cancel reservation because of weather. . Much more but I am suppressing memory Keep away.
5 out of 5
Recommended
for Everyone
by A verified traveller from michigan

Very nice hotel in an excellent location.

Posted 19-Jul-2015
Pros: Location, room, service and restaurant( Time restaurant)
Cons: No dresser in room to put away clothes.
Location: Via Venetian is located close to very good restaurants, train statio and shopping.
Check in was very friendly.. Escorted to room and explained features of room which was spacious and clean as was bathroom. Excellent breakfast. Very helpful concierge service and hotel staff.
4 out of 5
Recommended
for Couples
by A verified traveller

Great Hotel In the centre of town

Posted 24-Jun-2015
Rome is a True experience the food was great, the Hotel was fantastic and we met some great people Had a wonderful time.