Breakfast area

Reviews of Hotel Lilium

3 out of 5
Hotel Lilium
Via XX Settembre 58/A, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 297 reviews" "
Rating 8 - Good. 145 out of 297 reviews" "
Rating 6 - Okay. 19 out of 297 reviews" "
Rating 4 - Poor. 6 out of 297 reviews" "
Rating 2 - Terrible. 3 out of 297 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rommell, Fort Dix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lilium is a place I will definitely look for vacancy on my next stay in Roma. The place is decently located. You can walk everywhere, of course some places will be further, but the Colosseo is next door, Villa Borguese, Roma Termini is not even a mile, Mercado Centrale (excellent) .5 mi, 15-18 min Trevi Fountain, and the Pantheon. The staff, Oh My, amazing, Pietro, Simona, and Chiara. Simply amazing people and ready to help at any moment. Pietro makes himself available for emergency thru WhatsApp at any time. The breakfast served is highly recommended for the cost benefit and quality. Chiara makes the best coffees, espressos. Cappuccino and the list goes on. Certainly a good place to stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Zorica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nicely maintained character property. We arrived way before check in time began but our room was ready and the concierge Revi let us in early which allows us to have entire morning to rest before exploring the area. The Room had two gorgeous windows with two beautiful balconies, amazing views and was impeccably clean . Absolutely recommend this hotel .
Stayed 1 night in Oct 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, My room was small but had all I needed, the staff was very helpful and spoke English well, The hotel was one floor of a several floor building, had to walk up two flights of stairs to get to the elevator. It was centrally located so everything was a short distance away by taxi.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and cute. Convenient to everything.
Stayed 2 nights in Sep 2023

8/10 Good

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly hotel. Not many frills. Good location in a not too touristy section of Rome.
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy walk to the train station. Staff was friendly and helpful, room was spacious.
Stayed 1 night in Sep 2023

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness
The hotel is a boutique-style one and is located in an old building. It was very uneasy to find it for a first-time visitor as the reception is on the 3rd floor of the building. You need to ring the apartment doorbell for them to open the entrance door for you. The elevator is on the 2nd floor, then you need to carry your suitcase to the 2nd floor to take the elevator. However, I believe if you are a little familiar with Rome and know how to commute around, I am sure the location won't be a problem. The staff are friendly overall, but not all can speak English well, which makes it a little difficult to communicate sometimes. The amenities are typical three-star hotel without any surprise, just the small refrigerator is basically not cold at all and the outlet in the bathroom is not working. The air-con was working well during my stay, no complaints. The water is euro 2/per bottle in the mini bar charged by the hotel, which I think is a little high while the corner market is charging $1 per bottle. I especially like the ice cream shop across the street, that is the best spot around. There is a line all the time and give it a try, you won't feel disappointed.
Stayed 3 nights in Aug 2023

10/10 Excellent

David

Travelled with family
Quirky little gem.
Really friendly and helpful staff. Great location and very quirky. Would highly recommend for a city break.
Stayed 4 nights in Aug 2023

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We based this booking off of some very positive reviews for this hotel but left extremely disappointed and would encourage others to think twice before booking. This stay was booked last minute as our flights changed. We checked in to the hotel later in the evening and upon returning to our room from dinner, there was an awful smell and the air conditioner was making a very unusal sound and leaking lots of water onto the floor and spitting onto the bed. The individual working the front desk came into the room and advised us to not use the air conditioning any longer. Despite turning off the AC, the water continued leaking throughout the night requiring us to put towels on the floor. This made for an exceptionally hot and uncomfortable evening. Prior to checking out, we expressed these concerns and were told we could have a free breakfast. We looked at the breakfast and it was certainly the worst breakfast we had seen in our 3 weeks in Europe. This was our final night in our 4 week vacation and definitely the most disappointing stay. As shared previously, we would strongly encourage others to book elsewhere!

10/10 Excellent

kelly

Stayed 1 night in Jul 2023

8/10 Good

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly and helpful stuff
Stayed 3 nights in Jul 2023

10/10 Excellent

Katy

Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Liked: Property conditions & facilities
Absolutely charming place! We loved it. Book the room with the balcony if you can.The staff was personal and welcoming. The breakfast was wonderful and abundant. Better than getting breakfast anywhere else. I highly recommend this place. Will stay again ❤️ To the staff: Thank you very much for your hospitality.
Stayed 4 nights in Jun 2023

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a little hard to find the hotel. It’s only one floor inside of a building.
Stayed 2 nights in Jun 2023

8/10 Good

Mark

Stayed 3 nights in May 2023

8/10 Good

Alban

Travelled with family
Liked: Cleanliness, staff & service
The hotel is ideal to walk in different places and was located in a very good area of Rome by the embassies and Government buildings. Parking was a challenge along with the ease to find the place since it is located in the 3rd floor of a building, while you would expect it to be a stand alone place. Clear directions would help since we spent a lot of time finding it. Staff was helpful and friendly.
Stayed 1 night in May 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Staff friendly and helpful. Kettle but no cups or tea bags.coffee etc! No full length mirror.
Stayed 4 nights in May 2023

10/10 Excellent

Morris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly. A small supermarket just right next to the hotel. Only 10min walk to the train station. Lots of restaurants around
Stayed 3 nights in Apr 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, lovely hosts, bright sunny room.
Stayed 1 night in Mar 2023

10/10 Excellent

Marsha

Stayed 1 night in Oct 2022

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Carlos

Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Place on the third floor
Place is just ok, it’s on the 3rd floor and not very visible outside, our driver did not see it straight away as there was no signage outside. There’s an elevator after a few steps so if you’re carrying a big suitcase it will be a struggle as you have to carry it first before you can access to elevator
Stayed 5 nights in Aug 2022

10/10 Excellent

Suzanne

Stayed 1 night in Aug 2022

10/10 Excellent

terumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with great showers; super clean; nice atmosphere; friendly & helpful staff; excellent location; pretty and has its own character. Bellissimo; grazie tante!
Stayed 2 nights in Jul 2022

8/10 Good

Laura, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Adorable hotel with hand painted walls in lobby, seems almost Parisian. Room was very cute. Bed was very hard though. There is a kettle in the room but only those flimsy plastic cups. I had to beg to get a just a glass for my instant coffee (that I brought). Pretended it was Turkish. 🙂 Not sure what purpose of Kelly was. Storm shutter was stuck at about 4’ open but still could go under to enjoy balcony.
Stayed 1 night in Jun 2022
Response from Staff on 5 Jul 2022
We thank you and we are happy that you enjoyed the atmosphere and style of the Hotel. Regarding the shutters, we are sorry that you did not see the electric button on the side of the wall to raise and lower them automatically: the staff is always available to help the customer. We hope to see you again soon! Sincerely, from all the staff!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service at the Lilium hotel. I would recommend to anyone travelling to Rome to stay in this amazing hotel. I stayed for 3 nights. It was really clean and I felt welcomed. I loved the shower in the property, it’s different than in the other European countries. The hotel is environmentally friendly as well! Overall I would rate it 5 stars.
Stayed 3 nights in Mar 2022

8/10 Good

Eva-Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Staff on 22 Feb 2022
Thank you!

10/10 Excellent

Vlastislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, room cleaned every day (incl. towels).
Stayed 4 nights in Feb 2022
Response from Staff on 22 Feb 2022
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a fantastic location!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is righ in the corner and you can get a beautiful view even when you getting breakfast
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel great location Close to many attractions in the Rome . Staff was very kind and helpful . I would definitely recommend it
Stayed 4 nights in Oct 2019

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would return
Very tidy, well equipped Room. Air conditioning and overhead fan cooled me off in the midst of a heat wave. Very, very accommodating staff and a very nice breakfast. I would stay here again. Perfect location for my needs on this trip. Maybe not perfect for a pure site seeing trip but on a long day of walking I made it to Trevi Fountain, Spanish Steps and Borgessi Museum.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean facility good breakfast
Stayed 6 nights in Mar 2019
Response from Reception on 16 Apr 2019
Dear Guest we thank you very much for your nice review.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2018
Response from The Staff on 31 Oct 2018
Dear Guest we are glad about your appreciation. Thank you very much !

10/10 Excellent

Joe, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was fine and the room was convenient. The location was convenient for trip.
Stayed 6 nights in Jun 2018

6/10 Okay

William

Liked: Cleanliness, staff & service
Small, but clean.
Room was smallest we had in Italy, and refrigerator did not cool well. Security was good (had to leave key at desk whenever we left for a while). Their English was not good, but better than my Italian. Housekeeping was friendly and helpful, but some of the front desk people were less than friendly. Had to pass on the stale baked items, bad coffee, and went out for breakfast every day.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy
Clean and tidy, staff are helpful and its located in a quiet area perfect for couples.
Stayed 3 nights in Apr 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. Friendly staff.
Great room. Small but hey. It was only me. Cleaned and tidied every day. Fresh linen, towels etc. Continental breakfast.
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome trip
Lovely hotel but we could have chosen a better location. Lovely staff and very tastefully decorated.
Stayed 3 nights in Aug 2017

10/10 Excellent

Giuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value! Near Termini and nice places within walking distance. Recommend!
Stayed 1 night in Jul 2017

8/10 Good

Rosemarie, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was full of character. Spotlessly clean.
We stayed for 5 nights. My room had a balcony. Bit out of the centre but buses stopped right outside and staff were helpful.
Stayed 5 nights in Jun 2017

8/10 Good

Chetstar, Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, friendly 3 star hotel
Good location so it was easy to walk or take the buses to the key sites and it is close to Termini station so don't get hussled into taking a private shuttle bus from FCO airport like we did! Many of the local buses stop outside Termini Station so you won't get lost. We had a useful Roma pass so used the local buses close to the hotel quite a bit. Staff very welcoming, friendly and communicated in English really well (our Italian being so poor). We arrived late in the evening and were recommended a very good restaurant close to the hotel at 10pm at night. We were in room 27 which faces the main road and it did get noisy so if you are not used to city noises then ask for a room facing the courtyard. The room was very clean and tidied daily. The mattress was fine for me but my partner has sporadic lower back problems so he wasn't keen on the bed as he felt that the mattress was thin. Note that the bed had blankets and not a duvet. Our room didn't have room tea making facilities so check with hotel staff if you have one with your booking, if you need to bring a travel kettle or book elsewhere. There was a little kiosk next door and a Co-op shop close by. Breakfast was good with standard continental options of meats, cheese, plain yoghurt, cereals, bread, whole fruit, pastries, fruit juices, jams, tea and coffee made to order. Hotel not suitable for wheelchair users or restricted mobility as you'll need to climb some stairs before reaching the lift
Reception area
Room 27
Bathroom

8/10 Good

Joan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful "Boutique" Hotel.
Hotel LILIIUM was beautiful and very clean. The rooms were as spacious as European rooms go as were the bathrooms. You have to walk up three flights of stairs to reach the lift to the Hotel, and even then the lift is small and tempermental, (as is the staff who mind it). This is NO different than most places across Europe, so be aware of your luggage. The staff is as tempermental as the lift - off one day - on again the next ??? I don't know. They do need signs for the rooms -there is no "do not disturb" "do not clean" sign. Central to Hop on Hop off Bus Tour Stop - 10-15 minute walk.