POSITIVES: they offered breakfast in the morning which was acceptable, and they offered a baggage storage service which was very convenient since I was able to be in the city before my evening flight even though my check out was in the morning. Clean environment, good bathroom, they had a fridge, a safe, and the cleaning lady was very friendly and helpful.
NEGATIVES: WiFi is not always reliable and it lost internet in the middle of an important online meeting. Also, I faced an issue with my bed, which I described in the story below.
OVERALL: 4/5 rating but I'm being generous considering that it wasn't cheap for a 3 star hotel (over $1100 for 5 nights)
MY BED ISSUE:
The reservation says Queen size bed but they said that they didn't have that. I felt the manager was rude and unprofessional when he tried to act smart by saying that he upgraded me from 1 bed to 2 beds (hoping I'm an idiot to believe him), then when I tried to say my reservation says Queen, he quickly tried to shut me up before I can continue and literally told the lady at the desk "finish, finish" and waved his hand as if to dismiss me and end the discussion. Very impatient and annoying!! Later, I learned from other staff that this hotel doesn't have Queen size and they simply join two small sized beds to look like a Queen size. I don't know if this is normal and acceptable behavior in Rome, but I never saw this in my years of travel elsewhere. Every day, I would sink in the gap between the beds. Unacceptable!