Exterior

Reviews of Appenzell Inn

2.5 out of 5
Appenzell Inn
1100 Big Thompson Ave, Estes Park, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 650 out of 924 reviews" "
Rating 8 - Good. 228 out of 924 reviews" "
Rating 6 - Okay. 30 out of 924 reviews" "
Rating 4 - Poor. 10 out of 924 reviews" "
Rating 2 - Terrible. 6 out of 924 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were super clean, super cute, super perfect! Rented two rooms and both were well above expectations. The hot tub was a hit with my 4 young adult kids-they loved it! Indoor pool was also amazing—big and crystal clean water. We for sure will come back to this hotel for our next trip this summer
Stayed 1 night in Apr 2024
Response from Isaac Contreras on 20 Apr 2024
Thank you for staying with us and leaving us a review, Elizabeth. We are happy to hear you enjoyed your stay, along with our hot tub and indoor heated pool! We hope to welcome you back again soon!

6/10 Okay

Michelle, Ft. Collins

Travelled with family
Liked: Cleanliness, staff & service
Room was hot and didn’t cool off after turning AC on.
Stayed 1 night in Apr 2024
Response from Dylan Dunlap on 16 Apr 2024
Thank you for staying with us and leaving us a review, Michelle! We are sorry to hear of the room temperature. Looking into your reservation it appears our front desk was not notified; we certainly could have assisted in cooling the room! We have looked into this since your stay, and found the heat to be on, in addition to the AC. We do hope to welcome you back again soon to make up for this stay!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Just a 20 minute walk to downtown.
Stayed 1 night in Apr 2024
Response from Dylan Dunlap on 15 Apr 2024
Thank you for staying with us and leaving us a review, Curtis! We are happy to hear you enjoyed your stay, along with the short 20 minute walk into downtown! We hope to welcome you back again soon!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. We did go in Feb. after a big snowstorm so.... We stayed in one of the smaller rooms, very cozy and comfy. Staff was very nice.
Stayed 1 night in Feb 2024
Response from Dylan Dunlap on 13 Apr 2024
Thank you for staying with us and leaving us a review, Dennis! We are happy to hear you enjoyed your stay, along with our cozy rooms and friendly staff! We hope to welcome you back again soon!

10/10 Excellent

Shannon

Travelled with partner
Liked: Amenities
Cody was delightful at check in and really set us up for a great stay. The room was super cute with a king bed, fireplace and a huge jacuzzi tub. Perfect location- we’ll be back for sure.
Stayed 1 night in Apr 2024
Response from Dylan Dunlap on 7 Apr 2024
Thank you for staying with us and leaving us such wonderful words, Shannon! We are happy to hear you enjoyed your stay, along with our wonderful staff, rooms, and location! We hope to welcome you back again soon!

10/10 Excellent

Cheryl

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and helpful. Loved the property. It was quiet and comfotable. Enjoyed the hot tub.
Stayed 1 night in Apr 2024
Response from Dylan Dunlap on 6 Apr 2024
Thank you for staying with us and leaving us a review, Cheryl! We are happy to hear you enjoyed your stay, along with our friendly staff, property, and jacuzzi! We hope to see you again soon!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back. The pictures are exactly what the room looked like. Something was wrong with the refrigerator and items were only cool, Also needed a bigger fridge. They loved the pool and hot tub.
Stayed 3 nights in Mar 2024
Response from Dylan Dunlap on 31 Mar 2024
Thank you for staying with us and leaving us a review, Shannon! We are happy to hear you enjoyed your stay, along with our room, pool, and jacuzzi! We are sorry to hear of the refrigerator issue faced during your stay; we will look into this. We hope to welcome you back again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities for the price in Estes Park. Hot tub was amazing!
Stayed 5 nights in Mar 2024
Response from Dylan Dunlap on 30 Mar 2024
Thank you for staying with us and leaving us a review, Susan! We are happy to hear you enjoyed your stay, along with our amenities & Jacuzzi! We hope to welcome you back again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating folks! The kids and I had a great time! The daily s'mores were a hit:)
Stayed 2 nights in Mar 2024
Response from Dylan Dunlap on 25 Mar 2024
Thank you for staying with us and leaving us a review, Mary! We are happy to hear you enjoyed your stay, along with our accommodating staff and nightly s'mores! We hope to welcome you back again soon!

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024
Response from Dylan Dunlap on 14 Apr 2024
Thank you for staying with us and leaving us a rating, Melissa! We are happy to see you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from check in to check out! Very friendly and approachable. Rooms were older but well maintained and clean. Comfy beds and good water pressure. The rooms with the shower in the jetted corner tubs could probably use a longer shower curtain, and maybe a stool to set your towels so they don't get wet? Satellite TV access a bit wonky but there had been record snowfall!
Stayed 2 nights in Mar 2024
Response from Dylan Dunlap on 24 Mar 2024
Thank you for staying with us and leaving us a review, Susan! We are happy to hear you enjoyed your stay along with our customer service, rooms, and comfy beds! Thank you for your recommendations - we will take these into consideration! We hope to welcome you back again soon!

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was adorable and the staff were so kind. The indoor pool and jacuzzi were perfect, especially during the snow storm. We loved the convenience of having everything we needed in our kitchenette. We will definitely come back.
Stayed 4 nights in Mar 2024
Response from Dylan Dunlap on 17 Mar 2024
Thank you for staying with us and leaving us a review, Lauren! We are happy to hear you enjoyed your stay, along with our kind staff, indoor pool, and kitchenette in room! We look forward to welcoming you back again!

10/10 Excellent

Elijah

Stayed 3 nights in Mar 2024
Response from Dylan Dunlap on 31 Mar 2024
Thanks for staying with us and leaving us a rating! We are happy to see you enjoyed your stay, and we hope to welcome you back again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dylan Dunlap on 10 Mar 2024
Thank you for staying with us and leaving us a rating, Sarah! We are happy to hear you enjoyed your stay, and we hope to welcome you back again soon!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dylan Dunlap on 9 Mar 2024
Thank you for staying with us and leaving us a rating, Victor! We are happy to see you enjoyed your stay, and we hope to see you again soon!

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dylan Dunlap on 9 Mar 2024
Thank you for staying with us and leaving us a rating, Lois! We are happy to see you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Gustavo, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Good Service
Stayed 1 night in Feb 2024
Response from Johnny on 26 Feb 2024
Thank you for the review Gustavo! We're glad you were pleased with the service and we hope to see you again soon.

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Clean and lovely rooms with literally everything you need to cook and clean. Huge rooms huge tubs! The kids had a blast at the pool! The staff was helpful and kind! Cody helped check us in and he was awesome. They had snores and lots of breakfast options! It was one of the best places we have been. Highly recommend we will be back.
Stayed 1 night in Feb 2024
Response from Johnny on 26 Feb 2024
Thank you for such an amazing review Michelle! We're so glad you were pleased with the cleanliness of the room as well as the amenities provided with them! We'll make sure to pass along to Cody that you had nothing but great things to say. We hope to see you for s'mores again soon!

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms were nice
Stayed 1 night in Feb 2024
Response from Johnny on 26 Feb 2024
Thank you for the awesome review Nicole! We're glad you were happy with our staff and the quality of the rooms. We hope to see you again soon!

10/10 Excellent

juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Johnny on 26 Feb 2024
Thank you for the review Juan! We're glad you liked the hotel. We hope to see you again soon!

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the s’mores and that they offer them with the campfire outside of the office in the evening. Parking could possibly be challenging if they are super busy.
Stayed 1 night in Dec 2023
Response from Johnny on 26 Feb 2024
Thank you so much for the amazing review Natalie! We're so glad you enjoyed the s'mores and campfire we have at the lobby every night. During busy season parking can be a bit cramped, but we do have plenty of space for everyone in our overflow parking area. We hope to see you again soon!

8/10 Good

Mike, Longmont

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and the rooms were really nice. Enjoyed the hot tub as well. Only thing that was lacking was the breakfast, bagels seemed stale and not much choice. Coffee could have been much better. Will probably stay here again but eat breakfast elsewhere.
Stayed 2 nights in Feb 2024
Response from Johnny on 19 Feb 2024
Thank you so much for the review, Mike! We're glad to hear you were pleased with the hot tub and amenities provided in the room. We're sorry you didn't enjoy the breakfast selection! We are currently working on getting a better variety of options for breakfast. We hope to see you again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Johnny on 22 Feb 2024
Thank you so much for the perfect score Patrick! We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed hot tub and how close this property is to Rocky Mountain National Park - we had a large two bedroom unit with a fireplace and kitchenette. Bbq grills on property. Had everything we needed except an oven. Enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Johnny on 19 Feb 2024
Thank you so much for the review Rachelle! We love to hear that you were so pleased with the size of the room as well as the fireplace and kitchenette. We hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and close to park trails
Stayed 1 night in Feb 2024
Response from Dylan Dunlap on 15 Feb 2024
Thank you for staying with us and leaving us a review, Melissa! We are happy to hear you enjoyed your stay, along with out location! We hope to welcome you back again soon!

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Johnny on 8 Feb 2024
Thanks for the review, Alvaro! We're delighted that you enjoyed your stay enough to give us a perfect score. We hope we'll see you again soon!

10/10 Excellent

MaKenzie

Travelled with partner
Stayed 1 night in Jan 2024
Response from Johnny on 8 Feb 2024
Thank you so much for the review MaKenzie! We're glad that you loved your stay with us. We hope to see you again soon!

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jayden on 14 Jan 2024
Nadia, thanks for the review! We hope you come visit us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jayden on 11 Jan 2024
Thanks for your positive review! We hope to see you again soon

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here in and off for 20 years! It is a bit dated but always clean and working. Staff is always friendly and helpful.
Stayed 1 night in Jan 2024
Response from Jayden on 11 Jan 2024
Thanks for the review, Sarah. We make yearly renovations throughout the slower winter season to modernize! We hope to see you again soon!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Weekend Family Adventure
Our stay was perfect. The suite was clean, beds were comfortable and the view of the mountains out the window was great. The children enjoyed the pool, which was the perfect temperature. The staff were friendly. Would highly recommend Appenzell Inn.
Stayed 3 nights in Dec 2023
Response from Jayden on 11 Jan 2024
We greatly appreciate your review! We are fortunate to have such great views of the Continental Devide from our Chalets and Suite Heart Studios. We hope you can spend another family vacation at Appenzell!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for leaving us a review! We hope to see you again next time!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever
This place was amazing! From the staff to the condition and cleanliness of the property. The only thing that I would say could be improved is the breakfast. Perhaps a few hot choices could be added. We will definitely stay again!
Stayed 1 night in Dec 2023
Response from Jayden on 11 Jan 2024
We greatly appreciate your wonderful review. We are hoping to make improvements to our breakfast selection. We hope to see you again soon!

8/10 Good

Anja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great. Bed was a little hard so didnt sleep well. Loved the jetted tub for couples. Needs a little updating, but had a very nice stay.
Stayed 1 night in Dec 2023
Response from Johnny on 8 Feb 2024
Thank you so much for the review, Anja! We're sorry the bed was a little uncomfortable, we are currently in the process of replacing a large amount of beds on the property and refurbishing a lot of things. We hope next time you stay with us these changes help make it a perfect stay.

10/10 Excellent

mikell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. It’s a beautiful property with beautiful views & the staff were very friendly & helpful. We loved our roo With our own private hot tub & fireplace.
Stayed 2 nights in Dec 2023
Response from Johnny on 8 Feb 2024
Thanks for such an amazing review, Mikell! We're so glad you were pleased with the property, views, and our staff! We hope to see you again soon.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very friendly and helpful. Had great suggestions for dining out. I gave four stars for cleanliness for the overall property and front desk area. If I was to grade the room I would have given it only three stars. There was long black hair left in the bathroom sink and on the nightstand. The comforter on the bed seemed a bit dirty. But other than that the room was fine. I would stay again. I liked the property and it was close to the downtown Estes.
Stayed 3 nights in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for leaving us a review! I apologize for the hair found in your room. I will bring this to the attention of our housekeeping staff. We are glad you enjoyed the location and its proximity to the Down Town Center. We hope to see you on your visit to Estes Park!

10/10 Excellent

Alison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Our 2 bedroom was awesome, kitchen was well equipped and we had plenty of pillows. Our kids loved the pool and we loved the hot tub. We will be back!
Stayed 1 night in Dec 2023
Response from Alison on 8 Feb 2024
Thank you for the review, Alison! We're so happy that you loved the room and all of the amenities included with it. We hope to see you again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for the feedback! We hope to see you again soon!

10/10 Excellent

ANDREA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for the review!

10/10 Excellent

Ivette

Stayed 1 night in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for leaving us a review! We hope to see you on your next trip to Estes Park!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for the feedback! We hope to see you again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for leaving us a review, and we hope to see you again when travelling to Estes Park!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jayden on 11 Jan 2024
Thanks for your positive review! We hope to see you again soon!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fully stocked with all amenities pots, pans, silverware, plates, etc. Very clean and service was exceptional! Definitely worth every penny spent!
Stayed 4 nights in Dec 2023
Response from Johnny on 14 Dec 2023
Thank you for the review and perfect score Denis! We're delighted to hear you were pleased with all the amenities provided with the room as well as the cleanliness! We hope we will see you again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Johnny on 14 Dec 2023
Thank you for the outstanding score Pamela! We hope to see you again soon.

10/10 Excellent

Dirk, Mountain Home

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a weekend getaway.
Stayed 3 nights in Nov 2023
Response from Jayden on 30 Nov 2023
Thanks for staying with us! We hope to see you again on your next weekend getaway!

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed here for years but now believe it’s time to find another romantic getaway. Jets on hot tub didn’t work. TV in main room didn’t work. Desk couldn’t help at all. Soda machine empty. Really basic stuff.
Stayed 1 night in Nov 2023
Response from Jayden on 30 Nov 2023
Thanks for staying with us and leaving your feedback. We apologize for you experience dealing with the desk and the issues you had in your room. We have two soda machines on-site if you ever have issues with the other one being out. We've made some staff changes recently and are hoping in the future it will be more reminiscent of past stays with us.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery
Stayed 2 nights in Nov 2023
Response from Louie on 27 Nov 2023
Thank you for staying with us!

8/10 Good

Birgitta

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a very nice suite a little outdated The bummer was that the jacuzzi did not work , the pool was great Our TV remotes were out of batteries A very well equipped kitchen Convenient location
Stayed 1 night in Nov 2023
Response from Louie on 27 Nov 2023
Thank you for staying with us and the feedback. We have addressed the jacuzzi issue. We hope to see you again!

10/10 Excellent

Natalya

Stayed 2 nights in Nov 2023
Response from Louie on 27 Nov 2023
We are glad to hear that you enjoyed your stay with us.