Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Radisson Hotel and Conference Center Rockford

3 out of 5
Radisson Hotel and Conference Center Rockford
200 South Bell School Road, Rockford, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 417 out of 812 reviews" "
Rating 8 - Good. 268 out of 812 reviews" "
Rating 6 - Okay. 72 out of 812 reviews" "
Rating 4 - Poor. 31 out of 812 reviews" "
Rating 2 - Terrible. 24 out of 812 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marina, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom is real picky about cleanliness, so if she approved them its a good hotel... Thumbs up from us!!
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and clean! The staff is very helpful and friendly. The breakfast was delicious! Highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was gorgeous. Our room was excellent.
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 10 Apr 2024
Stephanie, thank you for taking the time to leave a review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 10 Apr 2024
Hey Robert, thank you for the review!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean & welcoming
Stayed 1 night in Feb 2024
Response from Manager on 10 Apr 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be very clean and welcoming.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Amenities
If i knew there wasnt a complimentary breakfast then i wouldnt have stayed here.
Stayed 1 night in Feb 2024
Response from Manager on 10 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the absence of a complimentary breakfast during your stay.

10/10 Excellent

Cole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Manager on 10 Apr 2024
Thank you for your positive review! We're delighted to hear that you found our hotel to be a good place for your stay.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is excellent.
Stayed 11 nights in Dec 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

lh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and outstanding front staff
Stayed 1 night in Dec 2023

2/10 Terrible

Katherine

Travelled with partner
Disliked: Property conditions & facilities
In the middle of the night I kept getting scared awake because our room kept vibrating. Got only 2 hours worth of sleep because of it.
Stayed 1 night in Oct 2023

4/10 Poor

Lonnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location and easy to get to from the freeway.
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ajoni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Stayed 1 night in Oct 2023

8/10 Good

Edita

Stayed 1 night in Oct 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel a little expensive they didnt have a continental breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet....no one bothered us or our room for the 3 days we were there.
Stayed 3 nights in Oct 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👍
Good 👍; clean; pretty quiet; Always stay here when I come to Rockford
Stayed 4 nights in Sep 2023

8/10 Good

michelle

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice size room. Friendly staff. Some Holes in the walls of the room Miss having free breakfast tho that was clear on the website
Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Fantastic experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023

8/10 Good

Daniel

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very clean property. I liked the fact you could have full breakfast.
Stayed 1 night in Sep 2023

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like staff
Stayed 1 night in Aug 2023
Response from Customer Care on 31 Aug 2023
Thank you for posting a review. It saddens us to hear that we fell short of your expectations due to the service you received from our staff. Certainly, this is not the kind of experience we would want you to have. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

6/10 Okay

Emily

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pretty out dated for this hotel company, the paint on the lamps were peeling off. The pull out bed was kind of gross, my son said it was dusty, musty, crusty. The room I was in was pretty small, got locked out of my room due to a broken latch on the interior lock. The pool and hot tub were also kind of janky, paint on the bottom was peeling off which made it look dirty.The staff was amazing though with everything being said the manager was absolutely amazing!
Stayed 1 night in Aug 2023
Response from Customer Care on 15 Aug 2023
Thank you for sharing your review. It saddens us to hear that your stay was less than satisfying due to the condition of the hotel as well as the room, the cleanliness of the bed and that the pool area was not up to its best state at that time. We understand how important good relaxation is and we apologize for the inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to ensure that a situation like this won't happen again. We hope that you will reconsider and give us another chance to provide you with the experience that you truly deserve.

6/10 Okay

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
No complementary coffe
They do not have a complementary breakfast. They do not even have complementary coffee, you have to buy it!
Stayed 3 nights in Aug 2023
Response from Customer Care on 25 Aug 2023
Thank you for posting a review. It saddened us to hear that we fell short of your expectations due to the availability of breakfast at that time. We are concerned about the satisfaction of our guests and your feedback is greatly appreciated as it assists us in our continuous goal of improving our services. We hope for another opportunity to make a more favorable impression in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, quiet! Very nice! Definitely would stay here again.
Stayed 1 night in Aug 2023

2/10 Terrible

christopher

Disliked: Cleanliness, property conditions & facilities
Think you have this rated at 3 stars. This property is not three stars. Please change ur rating for future guest. There are other hotels around this one that are much better. It’s dated and run down, it’s under some type of construction as well. I would maybe give Thai 1 1/2 - 2 stars at the most.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was great - clean, friendly service.
Stayed 1 night in Jul 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. Room was clean and quiet. Just the respite needed on my drive.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and fast staff - very service oriented. Super clean building. Rooms and bathrooms were super clean and comfy. Walking distance to fast food & convenience store in safe area. Pool & hot tub area was nice & clean. Hotel restaurant was nice.
Stayed 1 night in Jul 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People
Stayed 1 night in Jul 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really great!
Stayed 2 nights in Jul 2023

10/10 Excellent

Melissa

Liked: Staff & service, property conditions & facilities
Staff was great and the location was perfect
Stayed 1 night in Jul 2023

8/10 Good

Christine

Stayed 3 nights in Jun 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

AMY, Waukegan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and professional staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Oscar

Stayed 1 night in Jun 2023

8/10 Good

Don

Stayed 1 night in Jun 2023

10/10 Excellent

Meridith

Stayed 1 night in Jun 2023

10/10 Excellent

Laurie

Stayed 1 night in Jun 2023

10/10 Excellent

Don

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Kathlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was so fast and easy to check in/out. The staff was pleasant & the room was super comfortable. Thanks!
Stayed 1 night in Jun 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a nearly impeccable experience during our stay at your establishment. The facilities were exceptional, with impeccably clean rooms and convenient accessibility to various amenities. However, the overall quality of our stay was marred by what appeared to be a lack of staff training. Upon my arrival on Saturday, there seemed to be an assumption that I was part of a group party taking place at the hotel. Despite my clear clarification that I was not associated with the party, the front desk attendant seemed slightly embarrassed and dismissed the misunderstanding. Regrettably, I was assigned two rooms on the first floor. Considering the potential presence of numerous party guests on the same floor, I inquired about the possibility of a room change. The front desk attendant assured me that only two rooms were occupied by party guests, which turned out to be an outright falsehood. As a result, my family and I were repeatedly disturbed throughout the night, enduring loud noises, screaming, and slamming doors that persisted until 2am. Eventually, we were compelled to contact the front desk for assistance. Had the front desk attendant been forthcoming about the actual situation and shown more empathy towards the well-being of her guests, this unfortunate ordeal could have been entirely avoided. I believe that improved training and a heightened sense of responsibility among the staff would greatly enhance the overall experience for future guests.
Stayed 1 night in May 2023
Response from Customer Care on 5 Jun 2023
Thank you for writing a review. We are delighted to hear that you were pleased with the establishment, the cleanliness of the rooms and the amenities. On the other hand, we are saddened to know that your experience was anything less than satisfying due to the level of service that you have received from the staff, the noise from other guests and the concern you had about the room at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry if we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.