Standard Room, 2 Queen Beds | Premium bedding, pillow-top beds, in-room safe, desk
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Reviews of Microtel Inn & Suites by Wyndham Geneva

2 out of 5
Microtel Inn & Suites by Wyndham Geneva
550 Hamilton St, Geneva, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Almerindo, Woodside

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Price gouging during the eclipse. Booked 3 months in advance but somehow got a first-floor room right next to the front desk. Room too small for the price. Terrible coffee.
Stayed 2 nights in Apr 2024
Response from Sabrina on 14 Apr 2024
I am sorry that is how you feel, we hope you enjoyed the Eclipse.

10/10 Excellent

Dianne

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was extremely helpful
Stayed 1 night in Apr 2024
Response from Sabrina on 14 Apr 2024
We are so happy you found our staff to be helpful. The staff loves helping our guest and making there stay great.

6/10 Okay

Noreen, Billings

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sabrina on 14 Apr 2024
Thank you for telling us about your stay.

10/10 Excellent

CANDICE

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was clean, Breakfast was good, All the staff we encountered were Awesome, had my Dog with me and everyone was Very Accommodating!!!!
Stayed 13 nights in Mar 2024
Response from Nicole on 25 Mar 2024
Dear Candice,Thank you so much for your feedback. We're happy you and your pup enjoyed your stay. We hope to see you both again in the future.Thank you so much.

10/10 Excellent

Vittoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff and breakfast
Stayed 1 night in Dec 2023
Response from Nicole on 25 Mar 2024
Thank you so much for your feedback. We're happy you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful.
Stayed 2 nights in Mar 2024
Response from Nicole on 25 Mar 2024
Dear Denise,We're happy you enjoyed your stay. We hope to see you again in the future.Have a great day.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole on 25 Mar 2024
Thank you so much for your feedback. We're glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tim at the front desk was very sweet. Hotel was super quiet during our one night Sunday stay.
Stayed 1 night in Feb 2024
Response from Sabrina on 26 Feb 2024
We will let Tim know that you gave him a shout out. We are so happy you enjoyed your stay with us. We hope you come back and stay with us again.

6/10 Okay

peter

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Hotel is fine. Nothing special, but nothing problematic either.
Stayed 2 nights in Jan 2024
Response from Sabrina on 17 Feb 2024
Thank you for telling us about your stay. We are happy to hear you had no problems during your stay.

8/10 Good

Apostle Troy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and clean. The room was clean and comfortable, very close to stores and shopping. I definitely would stay there again if ever in the area. The breakfast can be improved just a bit with more options and variety. Overall, a very nice place to lodge at.
Stayed 2 nights in Jan 2024
Response from Sabrina on 17 Feb 2024
Thank you for telling us about your experience, we are so happy you enjoyed your stay. We hope you will come back for another visit.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Sabrina on 17 Feb 2024
Thank you for telling us about your experience, We hope you will come back and stay with us again.

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Donald R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Thank you!
Stayed 1 night in Dec 2023

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistent, reliable, and clean! Always a solid place to stay in Geneva with easy access to downtown, the lake front, and several dining and shopping options.
Stayed 2 nights in Nov 2023

4/10 Poor

DENISE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small and walls were very thin. It could have been cleaner. Bathroom drain was super slow. Also, the tv was damaged, 2 bright round circles were present when viewing the tv. Privuded a fridge but no microwave. Breakfast was good except for staff stood around complaining to each other about no communication with management. It got old quick. This was our 2nd stay and we wont be back at this location
Stayed 2 nights in Nov 2023
Response from Sabrina on 26 Nov 2023
I am sorry to hear that your stay was not the best it could be. We always strive for great customer service. We hope you will give us another chance,

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Traci

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor cleanliness.
I was put in a room on the first floor. It seemed like the room had not been used in a while. It was an ADA room, which I do not need or requested. I found a pill on the floor. Both beds were made, however, the one bed had human hair, dog hair, and dried skin cells on the bed. I called for new sheets which never arrived.
Stayed 1 night in Nov 2023
Response from sabrina on 26 Nov 2023
I am sorry to hear your stay was not the best it could have been. We hope you will give us another chance in the future.

10/10 Excellent

Marikate

Stayed 1 night in Nov 2023

8/10 Good

teri

Stayed 1 night in Nov 2023

6/10 Okay

Catherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sabrina on 26 Nov 2023
Thank you for sharing, we are always happy to receive feedback.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole on 15 Nov 2023
Thank you so much for your feedback. We appreciate it and hope to see you again in the future.

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIAGRA FALLS
One night need to make a sign more visible hard to locate
Stayed 1 night in Oct 2023
Response from Nicole on 29 Oct 2023
Dear Harold,Our apologies for the hotel being difficult to locate for you. We will share your feedback and hope to better serve you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Staff were great and our room was clean. Great location too. Second evening was a bit loud due to rude guests, shower head was broken, but overall, it was a very nice stay.
Stayed 2 nights in Oct 2023
Response from Nicole on 29 Oct 2023
Thank you so much for your feedback. We're happy you enjoyed your stay overall.

10/10 Excellent

Joe

Stayed 1 night in Oct 2023
Response from Sabrina on 26 Nov 2023
Thank you telling us about your stay. We are happy that you enjoyed your stay.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Oct 2023
Response from Nicole on 18 Oct 2023
Dear Sheila,Thank you so much for your feedback. We hope to see you again in the future.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a convenient location.
Stayed 2 nights in Oct 2023
Response from Nicole on 18 Oct 2023
Dear Sabrina,We're happy to hear you enjoyed your stay.We hope to see you again in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed, great location, clean and comfortable room.
Stayed 1 night in Oct 2023
Response from Nicole on 18 Oct 2023
Thank you for your feedback and we hope to serve you again in the future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was. Wry friendly and helpful with area things to see and do. Great stay!
Stayed 2 nights in Oct 2023
Response from Nicole on 18 Oct 2023
Dear Crystal,We're happy to hear you enjoyed your stay. We will make sure to share your feedback with the staff.

10/10 Excellent

Susan A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff was very friendly, room was cleaned every day (we don't find that much more at other hotels). Breakfast was excellent. Thank you for the great stay....
Stayed 3 nights in Sep 2023
Response from Nicole on 18 Oct 2023
Dear Susan,Thank you so much for your great feedback. We hope to see you again in the future.

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of breakfast options.
Stayed 3 nights in Oct 2023
Response from Sabrina on 13 Oct 2023
We are so glad you enjoyed our continental breakfast. We hope you will come back and stay with us again at the Microtel Inn & Suites by Wyndham Geneva.

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and attractive. The staff was very helpful and informative about places to see and dining options. Rooms were pleasant and cleaned every day by a friendly staff.
Stayed 3 nights in Oct 2023
Response from Sabrina on 13 Oct 2023
Thank you for all your kind words about our hotel and staff. The staff will love reading your review. We hope you will come back and stay with us again at the Microtel Inn & Suites by Wyndham Geneva

6/10 Okay

Eneida

Travelled with partner
Liked: Cleanliness, staff & service
We didn't like the water drainage in the bathroom, Tub, Sink. Water didnt drain, Also,,,it would have been nice to have a table lamp in the bedroom, Didnt like the lighting.
Stayed 2 nights in Oct 2023
Response from Sabrina on 13 Oct 2023
Thank you for taking the time to tell us about your stay.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sabrina on 10 Oct 2023
We are so happy that you had a wonderful stay at Microtel Inn & Suites by Wyndham Geneva. We hope you will come back and stay with us again in the future.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sabrina on 9 Oct 2023
Thank you for taking the time to tell us about your stay at the Microtel Inn & Suites by Wyndham Geneva. We are so happy to hear you had a great stay. We hope you will come back and stay with us again.

10/10 Excellent

Toshie

Stayed 1 night in Oct 2023
Response from Nicole on 15 Nov 2023
Dear Toshie,Thank you so much for your feedback and we're happy you enjoyed your stay.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full filled our needs for a night in the area. Nearby restaurant that was recommended by the front desk clerk was very good. Quiet location just off the Main Street.
Stayed 1 night in Oct 2023
Response from Sabrina on 7 Oct 2023
We are so happy to hear you enjoyed one of our local eaters and enjoyed your stay at the Microtel Inn &Suites by Wyndham Geneva.

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sabrina on 7 Oct 2023
Thank you for letting us know you had a fantastic stay at the Microtel Inn & Suites by Wyndham Geneva. We hope you will come back again for another stay.

4/10 Poor

Jerome

Disliked: Staff & service, property conditions & facilities, room comfort
improvement needed.
On the plus side, the room was pretty clean. But it had a large work desk without a single electrical outlet. The nearest (only) outlets were across the room next to the bed. The breakfast was not very satisfactory. The choices were waffles or a microwave egg sandwich. And they didn't even have plates for the waffles, just large cardboard bowls.
Stayed 1 night in Oct 2023
Response from Sabrina on 7 Oct 2023
Thank you for sharing about your stay. We appreciate your input.

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we go to Geneva, we normally stay in this property. Nice and friendly staff. Very clean. comfortable rooms. etc.
Stayed 1 night in Sep 2023
Response from Nicole on 5 Oct 2023
Dear Ricardo, Thank you so much for your feedback. We appreciate you as our guest and hope to see you again in the future.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet stay close to dining and entertainment options in the area.
Stayed 1 night in Sep 2023
Response from Sabrina on 7 Oct 2023
Thank you for taking the time to tell us about your stay at the Microtel Inn & Suites by Wyndham Geneva. We hope you will come back and stay again.

10/10 Excellent

April

Stayed 1 night in Sep 2023
Response from Nicole on 29 Oct 2023
Dear April,Thank you so much for your feedback. We hope to see you again in the future.

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 3 nights in Sep 2023
Response from Sabrina on 1 Oct 2023
Thank you for telling us about your stay. We are so glad you enjoyed your time at the Microtel Inn & Suites by Wyndham Geneva. We hope you will come back and stay with us again,

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
Awake all night
Our first room has curtains that were off the hook. Our second room has an air conditioning unit three enjoyed intermittent beeps all night long keeping us awake. Under the circumstances we wouldn’t stay at another Microtel and would appreciate getting a refund on our stay since we were unable to sleep.
Stayed 1 night in Sep 2023
Response from Sabrina on 28 Sept 2023
I am so very sorry to hear your sleep was disturbed. We did discover the noise was coming from outside the building and was nothing in your room. We will reach out to you to talk about your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised w comfort and layout of rooms. Breakfast was nice. Good location. Would definitely stay there again!
Stayed 2 nights in Sep 2023
Response from Nicole on 27 Sept 2023
Dear Michael,Thank you for your feedback. We're happy to hear you enjoyed your stay. We hope to serve you again in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sabrina on 28 Sept 2023
We are so happy you enjoyed your stay and hope you will come back and stay with us again.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nicole on 27 Sept 2023
Dear Linda,Thank you for your feedback.We hope to see you again in the future.

10/10 Excellent

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and polite service
Stayed 1 night in Sep 2023
Response from Nicole on 27 Sept 2023
Dear Julie,Thank you for your feedback and we hope to see you again in the future.