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Reviews of Country Inn & Suites by Radisson, Rochester, MN

2.5 out of 5
Country Inn & Suites by Radisson, Rochester, MN
4323 Highway 52 North, West Frontage Rd, Rochester, MN

Reviews

7.8

Good

Rating 10 - Excellent. 293 out of 833 reviews" "
Rating 8 - Good. 294 out of 833 reviews" "
Rating 6 - Okay. 136 out of 833 reviews" "
Rating 4 - Poor. 73 out of 833 reviews" "
Rating 2 - Terrible. 37 out of 833 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness
It seemed sort of shabby upon arrival, and it was a bit shabby, but was clean, comfortable, and quiet. The photos are a bit out of date. The free breakfast was more mediocre than than the usual less than mediocre. The coffee was drinkable, although there was no ability to make it in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check nice rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

8/10 Good

Terry

Stayed 1 night in Oct 2023

4/10 Poor

Chad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs a Reno.
Hotel needs a renovation badly. Carpets and bathrooms are dated. The fridge still had food from previous guest in it.
Stayed 1 night in Oct 2023

6/10 Okay

Edward

Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service
Unfriendly staff. Breakfast service was inadequate with respect to available items, and quality. Of all the rooms available, we were put in a room right next to the elevator and the stairs and it was noisy late into the night. I will not stay at another Country Inn and Suits ever!
Stayed 2 nights in Oct 2023

8/10 Good

Roger

Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

George

Disliked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Olga

Rooms are cleaned only if you request it the previous night. This is not okay.
Stayed 2 nights in Aug 2023

6/10 Okay

BRIAN

Business traveller
Liked: Staff & service
First impressions upon walking into the property were that "good is good enough". The furniture in the lobby area was worn and stained. You could see that not a great deal of profit was put back into keeping the area current. Our room smelled, not like cleaning supplies, but smelled with a weird spice/food smell. The television was dated with a cumbersome method of navigation not seen since the 80's. Breakfast in the morning was different. The orange juice was watered down, milk came from a gallon jug, and cream cheese was shared from a tub. In contrast, the beds and pillows were super comfortable and the room was quiet. Both of these provided us with a great night's sleep.
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and hotel was very clean.
Stayed 1 night in Aug 2023

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities, room comfort
Unconsiderate, rude and lacking oversight.
The only negative I have about this place is when I entered the lobby I was the 1st person in line waiting to check in. A young lad was checking in a guest. shortly after arriving an older gentleman walked into front desk. Looked like he could have been the owner maybe farther of the younger gentleman. He just stood behind the counter. Another gentleman walked into the lobby behind me and was waiting to check in. I waited probably another 5 minutes after the older gentleman came into front desk and the guy was behind me in line. As Soon as the guest in front of me left the desk I walked up to talk to the young gentleman, and he got on the computer. The older gentleman started helping the guy behind me. I was in line first he clearer saw me. He knew I was waiting. This was clearly rude and unconsiderate of the older gentleman to wait on the guy behind me before me. Plus when I got down to the breakfast room. They didn't have any eggs or sausage in the warmer. I don't know it there is normally bacon as well. There was no hot food left. I had to go to front desk to tell them. So I had to leave and didn't get to eat a hot breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to my business venture.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

David

The side entry doors did not work for card entry. The breakfast food was cold and there wasnt many items to eat. The entry door into the room stuck and was hard to open
Stayed 2 nights in Jul 2023

8/10 Good

Shiloh

Business traveller
Liked: Staff & service, property conditions & facilities
The room looked very clean, but when I took a shower the tub was very clogged. I was surprised there was no coffee maker in the room. The guy working at the front desk was super nice and friendly. Check in was very quick and easy.
Stayed 1 night in Jul 2023

4/10 Poor

Lane

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pretty poor in terms of cleanliness and facilities for the price.
Stayed 1 night in Jul 2023

4/10 Poor

IAN

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed - will not return
Mould in the fridge (cleaned off myself). Privacy doors that do not shut (between bedroom and sofa area of suite). Dirt on the stairs still evident 2 days later). Breakfast poor - hot water (NOT, just tepid - 2 days in a row) asked new management for replacement (5-10 min wait). Nick on reception was great - but the new managers/owners ….. they smile, say “Sorry” and carry on in the same manner. Been here many times - but will not return.
Stayed 2 nights in Jul 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness
No coffee in the room….
Stayed 1 night in May 2023

8/10 Good

efymia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and quiet. Beds very comfy and room clean.
Stayed 1 night in May 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2023

10/10 Excellent

Rosanna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly and fair desk personnel
Stayed 1 night in May 2023

2/10 Terrible

Scott

Stayed 2 nights in Apr 2023
Response from Amy on 13 May 2023
Thank you for your review. I would love some more feedback on how we could have made your stay more enjoyable. Feel free to contact the hotel with any information.

8/10 Good

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very dated. Musty, moldy smell but the staff was amazing and went above and beyond. Breakfast was good. Tv didn’t come through well. They said their provider was sketchy at times. Lol.
Stayed 1 night in Apr 2023
Response from Amy on 13 May 2023
Thank you for your review. I'm sorry to hear that the stay was less than satisfactory. We are working hard to be sure these issues are fixed and will not be a problem in the future.

10/10 Excellent

Marcie, Zimmerman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Hotel is close to alot of dinning options and shopping.
Stayed 2 nights in Apr 2023
Response from Amy on 13 May 2023
Thank you for your review!

8/10 Good

Jenaya

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice Ride
Awesome service- have shuttle to and from the click with just a phone call. Super friendly driver and very great ride. Beds were comfortable.
Stayed 1 night in Apr 2023
Response from Amy on 26 Apr 2023
Thank you for your review! We appreciate the feedback and are pleased to hear that you enjoyed your stay with us.

8/10 Good

Susan

Travelled with family
Very friendly and helpful staff, only negative was cable going out, but that was outside their control
Stayed 1 night in Mar 2023
Response from Gerald W. on 14 Apr 2023
Thank you Susan. We hope to welcome you again soon.

6/10 Okay

Aimee

Stayed 1 night in Mar 2023
Response from Amy on 26 Apr 2023
Thank you for your review. Any feedback is always appreciated.

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2023
Response from Gerald W. on 14 Apr 2023
Thank you for your review!

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice gentleman at the desk. Very accommodating. My only complaint was our mini frig didnt work
Stayed 1 night in Mar 2023
Response from CIS GM on 2 Apr 2023
Thank you for staying with us at Country Inn & Suites. We do sincerely apologize for the inconvenience of the mini fridge not working. We will be getting that taken of.

4/10 Poor

Corey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from CIS GM on 2 Apr 2023
We are sorry to see we did not meet your expectations for your stay with us. We will use this to continue to improve our service and hope next time your stay will be better.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from CIS GM on 2 Apr 2023
Thank you for the review. We are very glad to know that you had a great stay. We look forward to having you back the next time you visit Rochester.

10/10 Excellent

Jerry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was great! Gal who checked us in was very friendly and welcoming. Very nice room, clean and quiet! Breakfast was good with some options. Breakfast attendant was present and friendly. Would have. I hesitation booking again with this property. Shuttle service was available but we did not use it but nice option to have!
Stayed 1 night in Mar 2023
Response from Gerald W. on 14 Apr 2023
Thank you Jerry! We hope to see you again!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only one night stay. Property is in nice condition. Shopping and dining options in the area are great.
Stayed 1 night in Mar 2023
Response from Gerald W. on 14 Apr 2023
Thanks Michael!

10/10 Excellent

Maria

Stayed 1 night in Mar 2023
Response from Amy on 26 Apr 2023
Thank you for your review! We are pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Gerald W. on 14 Apr 2023
Thank you Shelly for your review. See you again soon!!

8/10 Good

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gerald W. on 14 Apr 2023
Thank you Cole!

4/10 Poor

Andrew

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Moldy pool, lights out, broken windows…
Stayed 1 night in Mar 2023
Response from CIS GM on 19 Mar 2023
We sincerely apologize for the issues you encountered while staying with us at Country Inn and Suites. We have passed along the issues to our staff, and we will address these issues immediately.

8/10 Good

Rosalino

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Free parking was good, did not have to pay extra for parking, it was also quiet.
Stayed 2 nights in Mar 2023
Response from Gerald W. on 14 Apr 2023
Thank you Rosalino! Hope you stay with us again when you are in the area.

6/10 Okay

Amy

Business traveller
Stayed 2 nights in Feb 2023
Response from Amy on 26 Apr 2023
Thank you for your review. Any feedback is always appreciated.

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent room. Breakfast was outstanding!
Stayed 1 night in Feb 2023
Response from CIS GM on 4 Mar 2023
Thank you so much. We are glad your stay was great. We hope next time you visit our city, you again will choose to stay with us at Country Inn and Suites.

10/10 Excellent

Crystal, CLEMENTS

Stayed 1 night in Feb 2023

2/10 Terrible

Geralyn

Travelled with family
Disliked: Staff & service, amenities
When we checked in the staff had issues with the key cards and we had to wait to get into a room for almost 30 minutes. The staff member was very young and unprofessional.
Stayed 1 night in Dec 2022
Response from CIS GM on 18 Feb 2023
We apologize for the issues you had while getting checked in to the hotel. We have spoken with the staff about this and can assure everything is being done to remedy the situation.We thank you for choosing Country Inn and Suites, and we hope to see you again.

8/10 Good

Walker

Stayed 1 night in Feb 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from CIS GM on 8 Feb 2023
Thank you for choosing to stay with us here at Country Inn & Suites. We are very happy to know your stay was up to standards. We will continue to make progress towards making our hotel even better, and hope next time you are in town, you choose to stay with us again.

10/10 Excellent

Jill

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mattress
Stayed 3 nights in Jan 2023
Response from CIS GM on 8 Feb 2023
We here at Country Inn & Suites are very happy to know your stay was good. We appreciate the review and will continue to make our hotel even better. We are very happy the beds helped you get a good nights rest. We hope next time you are in town, you will choose to stay with us again!

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2023