Soundproofing, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Comfort Inn & Suites Farmington - Victor

2.5 out of 5
Comfort Inn & Suites Farmington - Victor
6026 Route 96, Farmington, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 750 reviews" "
Rating 8 - Good. 248 out of 750 reviews" "
Rating 6 - Okay. 47 out of 750 reviews" "
Rating 4 - Poor. 12 out of 750 reviews" "
Rating 2 - Terrible. 12 out of 750 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly . Room was clean and spacious .
Stayed 1 night in Apr 2024
Response from Dawn on 16 Apr 2024
Dear Margarita,Thank you for taking the time to review your recent stay with us.We appreciate your kind words and hope that you will visit with us again!Sincerely,Dawn HowardGM

2/10 Terrible

Anthony James and Evelyn

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
2 bugs are in one of the rooms! I can't stay in the room and the hotel don't have room to accommodate me and my guest. I ordered a suite with 2 bedrooms. The hotel can only provide me with a room with a bed and a cot. I'm old and we're not sleeping on a cot.
Stayed 1 night in Apr 2024
Response from Dawn on 16 Apr 2024
Dear guest,I am very sorry that we couldn't accommodate your request to move to another suite. Unfortunately, we were full that evening and nothing else was available.Our front desk agent offered the best solution that he could. I understand your frustration.Thank you for your feedback,Dawn HowardGM

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that we had a seating area in our room. There is an ice cream parlor next door, which made for a nice evening treat.
Stayed 2 nights in Apr 2024
Response from Dawn on 13 Apr 2024
Dear Robert,Thank you for taking the time to give us feedback on your recent stay.We are so glad that you enjoyed the room and yes, the ice cream shop next door is one of my favorites. We hope that you will visit with us again soon!Dawn HowardGM

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises
Stayed 1 night in Apr 2024
Response from Dawn on 13 Apr 2024
Dear Michael,Thank you for taking the time to review your recent stay with us.We appreciate your feedback and we hope that you will come back and see us again!Dawn HowardGM

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mini fridge had an issue and made noise all night long.
Stayed 2 nights in Apr 2024
Response from Dawn on 13 Apr 2024
Dear Dale,We appreciate your feedbackThank you for letting us know about the refrigerator. I will have our staff look into it and make improvements for our future guests.We hope that you will visit with us again!Dawn HowardGM

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Wasn't too please with my room... that was given to somebody else and we didn't get accommodated for it
Stayed 1 night in Apr 2024
Response from Dawn on 13 Apr 2024
Dear Veronica,I am very sorry that you had an issue during your stay.I wasn't made aware of this and am a little unclear of the situation that you mentioned.If you would like to discuss anything further, please feel free to reach out to me anytime.Thank you,Dawn HowardGM

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dawn on 13 Apr 2024
Dear Brandon,Thank you for your feedback on your recent visit to the Comfort Inn & Suites in Farmington.We hope to have another opportunity to host you in the future.Dawn HowardGM

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. I wish there were bananas at breakfast.
Stayed 2 nights in Apr 2024
Response from Dawn on 13 Apr 2024
Dear Charles,Thank you for reviewing your recent stay with us.We appreciate the kind words. I will share your comments with my staff.Thank you for your suggestions with breakfast. We generally like to alternate fruit selections. It is nice to hear what our guests prefer.Have a great day!Dawn HowardGM

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were friendly and very helpful. The pool was great and our kids loved it. The beds were soft and comfortable and the rooms very cozy. Recommended.
Stayed 1 night in Mar 2024
Response from Dawn on 3 Apr 2024
Dear James,Thank you for taking the time to review your recent stay with us. We are very happy that you enjoyed your visit and we hope that you will come back and see us again!Sincerely,Dawn HowardGM

6/10 Okay

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place but there were a lot of very noisy kids the weekend I was there with my family and they were pretty obnoxious..
Stayed 3 nights in Mar 2024
Response from Dawn on 20 Mar 2024
Dear James,I certainly understand your frustration with noise and commotion during your recent visit. We do our best to enforce hotel and quiet policies because we know that rest and relaxation is important. We value all of our guests and we strive to make each person feel respected and comfortable.I apologize that your experience was dampened by others' behavior.Thank you for your feedback.We hope to have another chance to host you and your family in the future.Sincerely,Dawn HowardGM

8/10 Good

Jenaivive

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location! Centrally located to so many places. Room was spacious, beds were comfortable, and breakfast was delicious and well kept. The pool and hot tub could have been a little cleaner.
Stayed 2 nights in Mar 2024
Response from Dawn on 20 Mar 2024
Dear Jenaivive,Thank you for taking the time to give us feedback on your recent visit.We are happy that you enjoyed your stay and felt comfortable and cared for.I am very sorry that the pool area was not up to standards. I will definitely have our maintenance team give some extra attention to that area.We hope to have another opportunity to host you in the future.Sincerely,Dawn HowardGM

6/10 Okay

Shane

Business traveller
Liked: Cleanliness, staff & service
The beds are very uncomfortable; they are hard. Everything else was great including staff
Stayed 2 nights in Feb 2024
Response from Dawn on 27 Feb 2024
Dear Shane,I am very sorry that the beds were uncomfortable for you.We appreciate your feedback as it helps us to know what our guests are experiencing.Thank you for staying with us and I will share your compliments with my staff.We hope to see you again!Dawn HowardGM

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool area down for maintenance. Receptionist stated upon arrival that it was made clear here on Expedia that the area was closed. I still see it offered. Would definitely have booked elsewhere had we been aware.
Stayed 1 night in Feb 2024
Response from Dawn on 27 Feb 2024
Dear Kathleen,I completely understand your disappointment. Unfortunately, this closure was unplanned and out of our control, however it was posted on all sites as soon as it happened. Cancellation should have been offered at the time of check in and I apologize if this wasn't made clear to you.Thank you for your patience and understanding.Dawn HowardGM

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great unfortunately the pool and hot tub were closed due too ceiling falling but overall Everything else was great
Stayed 1 night in Feb 2024
Response from Dawn on 15 Feb 2024
Dear Ryan,Thank you for taking the time to review your recent visit.We are happy that you enjoyed your stay and apologize for the inconvenience of the pool closure.We hope to have it back up and available soon for our guests to enjoy.Please come back and see us again!Dawn HowardGM

8/10 Good

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and rooms are clean and neat. :)
Stayed 2 nights in Feb 2024
Response from Dawn on 15 Feb 2024
Dear Karina,Thank you for letting us know how your stay went.We are so happy that you enjoyed your visit and appreciate your kind words.Have a great day!Dawn HowardGM

4/10 Poor

Olivia

Stayed 3 nights in Jan 2024
Response from Dawn on 27 Jan 2024
Dear Olivia,Thank you for taking the time to review your recent stay with us.Please let us know if there was anything in particular about your visit that can be improved. Our guests' satisfaction is very important to us.Kind Regards,Dawn HowardGM

10/10 Excellent

Cristie J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was wonderful, the location, staff, pool, whirlpool, especially the breakfast we were expecting like toast and bagels but they had so many options, and a couple things were different each day... Comfort will def be our hotel of choice going forward
Response from Dawn on 27 Jan 2024
Dear Cristie,Thank you for your kind words of encouragement!We appreciate you taking the time to let us know about your stay.We look forward to seeing you again soon!Dawn Howard GM

10/10 Excellent

Jennifer, Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Ladies were very nice. Room was huge and very clean. zero smells. beds were comfy. nothing to complain about.
Response from Dawn on 27 Jan 2024
Dear Jennifer,Thank you for your kind feedback.We are happy that you enjoyed your visit and we hope that you will stay with us again the next time you are in the area.Sincerely,Dawn HowardGM

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 3 nights in Jan 2024
Response from Dawn on 27 Jan 2024
Dear Ellen,It was a pleasure having you stay with us!Please come back and see us soon!Dawn HowardGM

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
The front desk staff was phenomenal. I had come to town for a memorial service, and while there my brother was one that lost power. The hotel was amazing letting me have extra towels so they could shower and wash baby bottles. Everyone at the desk was super helpful and always asked if there was anything else they could do. We were so thankful for the abundance of towels so they could shower. The property is super clean and even with all the line guys there it was quiet. Definitely my new go-to when I travel back there!!
Stayed 3 nights in Jan 2024
Response from Dawn on 27 Jan 2024
Dear Sheryl,We are so happy that you had an enjoyable stay with us!It was a crazy weekend with the weather for sure.It is always nice to hear when we have succeeded in our goals to make guests feel welcome and comfortable!We look forward to hosting you again!Dawn HowardGM

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok for the money
Stopped overnight passing through. Hot tub was nice after a long day of driving. No eggs in morning due to equipment malfunction. Bummer.
Stayed 1 night in Dec 2023

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
This is a nice hotel with a confusing design. When you are waiting for the elevator downstairs, for example, you might get slammed into by a doorway that's very close to the elevator entrance. They have some other weird layout issues. BUT: The staff was super nice, friendly, but not overly so. The rooms were very clean and I'm particular about that. The pool hours were excellent. Breakfast was very nice (although, due to the design of the room, it was hard to manuever around).
Stayed 1 night in Dec 2023

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve stay
everyone on staff was pleasant and helpful. the room was clean and comfortable. the only thing is that the pull-out mattress was old and uncomfortable. there were 3 of us in a suite, so one of us had a bit of a hard time getting confortable. the breakfast was good and the person stocking/ running it was very good and keep it well-stocked. He was very pleasant as well. We really enjoyed our stay
Stayed 1 night in Dec 2023
Response from Dawn on 27 Jan 2024
Dear Rosemary,Thank you for taking the time to review your stay with us.We appreciate your kind words. I am very sorry that the pullout couch was not comfortable. I will have the staff take a look at that unit and see if there is something that can be done. Thank you for letting us know.We are glad that you enjoyed the breakfast and I will pass on your compliments to the attendant.Happy New Year!Dawn HowardGM

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful breakfast, clean rooms and common areas, pool and hot tub were great!
Stayed 1 night in Dec 2023
Response from Dawn on 6 Jan 2024
Dear Mary,We are so happy that you enjoyed your recent visit to our hotel.It is always wonderful to hear positive feedback.We hope that you have a blessed New Year and that you will come back and see us again!Dawn HowardGM

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, comfortable and quiet. Easy access to thruway and expresswzy
Stayed 1 night in Dec 2023
Response from Dawn on 6 Jan 2024
Dear John,Thank you for your feedback on your recent stay.We are so pleased that you enjoyed your time here and we hope that you will visit with us again.Dawn HowardGM

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Dawn on 27 Jan 2024
Dear David,We appreciate you taking the time to review your recent visit with us.We hope to have another opportunity to host you in the future!Dawn HowardGM

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice, breakfast was really good.
Stayed 2 nights in Dec 2023
Response from Dawn on 6 Jan 2024
Dear Victoria,Thank you for taking the time to review your recent stay with us.We are so happy that you enjoyed your visit and we hope to see you again soon! Happy New Year!Dawn HowardGM

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn on 6 Jan 2024
Dear Debra,It was a pleasure hosting you.Please come and visit us again!Have a blessed New Year!Dawn HowardGM

2/10 Terrible

Lacee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Response from Dawn on 6 Jan 2024
Dear Lacee,I am so sorry to see that you did not enjoy your stay with us.If there is anything in particular that you would like to discuss that could help us improve, please reach out to me anytime.We hope to have another opportunity to host you properly in the future.Dawn HowardGM

8/10 Good

Muhamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay!
Hotel room was clean and well prepared. We had a one night stay but everything was perfect. Breakfast for myself and my 2 kids was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet, pool and hot tub were great! Free hot breakfast was good!
Stayed 1 night in Dec 2023
Response from Dawn on 12 Dec 2023
Dear Dan,Thank you for taking the time to review your recent stay at the Comfort Inn & Suites in Farmington.We appreciate your words of encouragement and we are so happy that you had an enjoyable visit.We look forward to another opportunity to host you in the future.Sincerely,Dawn HowardGM

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn on 12 Dec 2023
Dear Andrew,We appreciate your feedback and are happy that you enjoyed your stay.Please come back and see us when you are travelling in the area.Kind Regards,Dawn HowardGM

10/10 Excellent

Rezarta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dawn on 12 Dec 2023
Dear Rezarta,Thank you for taking the time to review your recent stay.We appreciate your business and we hope to see you again soon!Dawn HowardGM

10/10 Excellent

Yamileth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful.
Stayed 2 nights in Nov 2023
Response from Dawn on 4 Dec 2023
Dear Yamileth,Thank you for your kind words.It is always wonderful to hear good things about the staff. It was a pleasure hosting you, and we hope to see you again in your future travels.Kind Regards,Dawn HowardGM

8/10 Good

TABATHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept. Staff were friendly. Breakfast was good. The bed was a bit too hard for my taste.
Stayed 2 nights in Nov 2023
Response from Dawn on 4 Dec 2023
Dear Tabatha,Thank you for taking the time to review your recent stay with us.We appreciate your feedback. I am very sorry the bed was uncomfortable for you. I will have the maintenance staff look into adjustments. We hope the rest of your stay was enjoyable.Sincerely,Dawn HowardGM

10/10 Excellent

steven

Liked: Cleanliness, property conditions & facilities, room comfort
Great Breakfast..Clean Hotel
Loved this Hotel...very clean...breakfast was awesome!
Stayed 1 night in Nov 2023

8/10 Good

Tanessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very clean, staff was fantastic, and it was a really good price. Would definitely stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

LINDA, Homosassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room, very handicap set up for use, plenty of pillows on bed. Morning breakfast was good every day. Staff was friendly & helpful. Very convenient to restaurants, stores & near family with their location. I didn’t like 2 items, the coffee maker, old fashioned - need a Keurig. The remote for the tv was very confusing, even the staff didn’t know how it worked when I asked for help ! I was told they were putting new tvs , mine wasn’t , in the rooms so they didn’t know as they had different remotes. There was no sheet with instructions. I had never seen a remote like this one before, no labels. It was all guesswork for over an hour as I tried to find out what each button did & to put them in an order to get any stations . I found a guide , but you couldn’t click on any to watch. I would just have to go to each channel & wait thru commercials, plus quite a few channels had nothing on ! I would record as I would stay there again as the good outweighed the inconveniences !
Stayed 4 nights in Nov 2023
Response from Dawn on 16 Nov 2023
Dear Linda,I am very sorry that you had such a hard time with the TV in your room. I understand the frustration that must have caused and I am sorry that we were not able to help more. We appreciate your feedback and are happy that the rest of your stay was enjoyable.We hope to see you again,Dawn HowardGM

8/10 Good

Gloria

Stayed 2 nights in Nov 2023
Response from Dawn on 12 Dec 2023
Dear Gloria,Thank you for taking the time to review your recent stay with us.We appreciate your feedback and hope that you had an enjoyable visit with us.Have a wonderful holiday season!Dawn HowardGM

10/10 Excellent

Cheryl, ODESSA

Stayed 1 night in Nov 2023
Response from Dawn on 4 Dec 2023
Dear Cheryl,Thank you for taking the time to review your recent stay at the Comfort Inn & Suites in Farmington.We are so happy that you enjoyed your stay and we hope you will come back and visit us again!Have a Wonderful Day!Dawn HowardGM

10/10 Excellent

David

Travelled with partner
Excellent friendly staff
Stayed 3 nights in Oct 2023

10/10 Excellent

Edward F.

Liked: Cleanliness, amenities, property conditions & facilities
James was great wiyh assisting us with our room.
Stayed 2 nights in Nov 2023

8/10 Good

Kathy

Liked: Property conditions & facilities
Smart tv should have wi if
Stayed 1 night in Oct 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night on the way to Ohio. Good for our needs.
Stayed 1 night in Oct 2023
Response from Dawn on 14 Nov 2023
Dear Suzanne,We are so glad that you enjoyed your stay!We hope that you will visit with us again on your travels through the area.Sincerely,Dawn HowardGM

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Carpet needed cleaning. The bathroom must have been designed by a contortionist. Good breakfast and friendly staff.
Stayed 1 night in Oct 2023
Response from Dawn on 10 Nov 2023
Dear Stephen,Thank you for your feedback.I will definitely have housekeeping give some attention to the carpet in that room. We appreciate you letting us know. Our guests' satisfaction is very important to us.We hope that you will visit with us again,Dawn HowardGM

6/10 Okay

michael

Stayed 1 night in Oct 2023
Response from Dawn on 10 Nov 2023
Michael,Thank you for taking the time to give feedback on your recent visit with us.If there was anything in particular that you had problems with, please feel free to reach out to me personally anytime. We take pride in our hotel, and our guests' happiness is very important to us.Sincerely,Dawn HowardGM

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room's heater did not work. They promptly upgraded our room.
Stayed 1 night in Oct 2023
Response from Dawn on 18 Oct 2023
Dear Steven,Thank you for reviewing your recent stay at the Comfort Inn & Suites in Farmington.I am very sorry that the heater did not work when you checked in but I am very glad to hear that they were able to get you into a better room quickly.We hope the rest of your stay was enjoyable and we look forward to seeing you again.Thank you,Dawn HowardGM

2/10 Terrible

Vernell

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay in Farmington NY, I wanted Farmington New Mexico. Hotel did not want to give me my refund,now I can not shop for food, and I live 150 miles away and come to Farmington NM once a month for food. It's a 3 hour drive one way, then do the shopping by then it's all ready afternoon and tired, so you stay the night and leave for home in morning. And being a senior over 75 years of age, every penny count. So people don't use Expedia and the hotels they offer for you to stay. Will not be using Expedia anymore.
Stayed 1 night in Oct 2023
Response from Dawn on 18 Oct 2023
Dear Vernell,Thank you for letting us know about your recent experience. I hope everything worked out and your refund was processed. Dawn Howard GM