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Reviews of Holiday Inn Roanoke-Tanglewood-Rt 419&i581, an IHG Hotel

3 out of 5
Holiday Inn Roanoke-Tanglewood-Rt 419&i581, an IHG Hotel
4468 Starkey Road, Roanoke, VA

Reviews

7.8

Good

Rating 10 - Excellent. 213 out of 641 reviews" "
Rating 8 - Good. 219 out of 641 reviews" "
Rating 6 - Okay. 116 out of 641 reviews" "
Rating 4 - Poor. 54 out of 641 reviews" "
Rating 2 - Terrible. 39 out of 641 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were working on the building so areas were closed everywhere. Blackout curtains would be nice
Stayed 1 night in Apr 2024

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

ThuyTrang, Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
The water takes forever to get hot.
Stayed 1 night in Mar 2024

2/10 Terrible

Jerry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not notified that the hotel was under an extensive renovation when I booked it. There was construction dust and debris in the common areas and the staff seemed disinterested. The room was clean, but the breakfast buffet had sat in the warmers way too long and was almost inedible.
Stayed 1 night in Feb 2024

6/10 Okay

Isaiah

Disliked: Staff & service, property conditions & facilities
We had a 2 night stay n house keeping never came in to clean. We ran out of towels n wash rags. Communication from from desk to stayers was not the best.
Stayed 1 night in Feb 2024

10/10 Excellent

Lamieka

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

stephen

Travelled with family
Disliked: Staff & service
Laminate floors in a 5 story hotel!
Building was under construction the whole time we stay thru Christmas. Noisy. One elevator was out of order. They change the floors in the rooms from carpet to laminate flooring. When some above you closes a door or drops something, it sounds like a Bonn went off. I have stayed in this hotel for over 16 years. My family lives near by so it’s been convenient during holidays. We ate dinner in the restaurant one night and the bar tender was also the waiter. Over 3 hours waiting for food and drinks. Still gave him a 20 % tip. Not his fault that the hotel was also under staffed. Sadly, I will never stay here again and if it wasn’t for my family and Christmas, I would have left after the first night.
Stayed 4 nights in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Dec 2023

8/10 Good

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kelsey

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Stayed 1 night in Nov 2023

2/10 Terrible

Michael, Bristol

Disliked: Staff & service, property conditions & facilities
Moved rooms 3 times due to hvac issues. Housekeeping made the bed once, no trash pick up or coffee left in the room.
Stayed 4 nights in Nov 2023

4/10 Poor

Janelle

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Erik

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in on 10/28 and Summer was not having a good day as she couldn't say Hello or show us a smile. Work up Sunday AM and we both showered and went out sightseeing. When we came back to our room my wife went to shower and immediately let me know all of her hair care/makeup/medications/hairdryer/ and personal toiletries that she had next to the sink in the shower area were gone. We did find her hairdryer in the closet on the shelf next to the hotel hairdryer. My personal toiletries and medications that I had left next to the outer sink (which were in a TSA approved clear plastic bag) were also gone so we went to the front desk and let Tonya know and the best she could say is that there was “Nothing that she could do”. Monday morning we spoke to the head of housekeeping and all she could tell us was that something like this had never happened before and that none of her staff admitted to removing our belongings; and Tonya even insinuated that we both threw away our personal belongings on purpose. It makes me wonder how nobody touched our things but yet my wife’s hair dryer moved from the sink area to the shelf in the closet next to the hotel’s hairdryer. Maybe a ghost since its Halloween? I did escalate this to the hotel GM Tracey and she stood firm with her staff and that we were just making this up. Needless to say we will never stay at an IHG property ever again.
Stayed 2 nights in Oct 2023

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
Near a mall and other shops, convenient to moon roads in Roanoke
Stayed 3 nights in Oct 2023

8/10 Good

Kaitlyn

Stayed 1 night in Oct 2023

10/10 Excellent

Owen, Guthrie

Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Stayed 1 night in Oct 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2023

2/10 Terrible

Aubrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Place was dirty. Was move to two different rooms due to poor maintenance. Staff was not friendly. Overpriced and was charged more than my booking total. Would not recommend this location. Oh, they also allowed dogs to stay there. You can tell when you enter the room. HORRIBLE EXPERIENCE…
Stayed 1 night in Sep 2023

8/10 Good

Vishal

Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Art, the desk clerk, was as friendly as can be.
Stayed 1 night in Sep 2023

6/10 Okay

RONALD, MARTINSVILLE

Travelled with partner
Undergoing renovations which was not disclosed beforehand. Our room was quiet but furnished and decorated reminiscent of a nun’s cell—cold and sterile. No carpet, only faux wood covering easily cleaned with a mop. We were very unimpressed. On the positive side, the shower was excellent.
Stayed 1 night in Sep 2023

6/10 Okay

Rita

Stayed 1 night in Aug 2023

6/10 Okay

Olger

Business traveller
Liked: Cleanliness, property conditions & facilities
Some thing bite me when I was sleeping on five places
Stayed 1 night in Aug 2023
Response from Front Desk on 29 Aug 2023
I am so sorry to hear that! My maintenance team has checked the room and cleared it. We also have another company check our rooms to make sure the rooms are clear as well. Please reach out to us if you have any other questions or concerns.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk on 24 Aug 2023
That is great to hear! We are so happy you enjoyed your stay! We hope to see you again soon!

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 24 Aug 2023
I am so sorry to hear your stay wasn't the best. We would love to know more about your experience so we can make sure your next stay is great.

6/10 Okay

delinda

Travelled with family
Disliked: Property conditions & facilities
Needs deep cleaning, new carpet etc
Stayed 1 night in Aug 2023
Response from Holiday Inn Tanglewood on 5 Aug 2023
We are currently going through a huge remodel where every carpet we have is being replaced. We hope you visit us again after our remodel so you can check out our new look.

6/10 Okay

Colleen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Tracey - GM on 7 Jul 2023
Hello Colleen and thank you for choosing the Holiday Inn Tanglewood Roanoke out of the many choices in our area! I'm sorry to see you did not have a 10/10 stay that we strive for when we welcome all of our guests at check-in. If you would like to provide me with more feedback, please feel free to do so and I would love to make it right!

10/10 Excellent

Xianqing

Liked: Cleanliness, staff & service, property conditions & facilities
Good staying.
Stayed 1 night in Jul 2023
Response from Tracey - GM on 7 Jul 2023
Thank you Xianqing for choosing the Holiday Inn Tanglewood for your recent stay in Roanoke, VA! We are glad your travels brought you to us and thank you for sharing your positive feedback! If you are ever back in the area, we would love to welcome you back!

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
No Complaints.
Stayed 1 night in Jun 2023
Response from Tracey - GM on 7 Jul 2023
Thank you so much Jonathan for staying with us at the Holiday Inn Tanglewood Roanoke! We appreciate your business and thank you for taking the time to provide feedback! We hope to see you again in the future!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Front Desk on 28 May 2023
We are so happy you enjoyed your stay at the Holiday Inn Tanglewood. We hope to see you again.

6/10 Okay

John

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Front Desk on 18 Jun 2023
We would love to know more about your stay so next time you choose to stay with us we can provide you with the best stay possible.

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Desk on 20 May 2023
I am sorry to hear you did not have a great stay. We would love to know more. You can reach us anytime to let us know how we can better serve you next time you visit us.

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and run down!
This hotel is NOT clean. Lobby sofas have dirty covers thrown over them (to cover what?), laundry was piled outside every door down the hallway, the “fitness room” had become a storage area of old mattresses. This felt like a $59/night motel - yet we paid almost $300/night. Staff was friendly though.
Laundry outside in the hallway.
The “fitness room”
Covers on the lobby sofas.
Stayed 1 night in May 2023
Response from Front Desk on 20 May 2023
We are actually going through a huge remodel right now. Our fitness center is being completely taken apart and we are building a new one on another floor. We are recieving all new furniture, electronics, carpet, and more! We hope you visit us again after our remodel so you can check out our new look.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front Desk on 2 May 2023
We are so happy you enjoyed your stay! We hope you visit us again next time you are in Roanoke Virginia.

2/10 Terrible

Tanfer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Front Desk on 18 Apr 2023
I'm sorry you did not have the best experience. We hope you visit us again after we are finished with our remodel so you can check out our new look.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy and clean and friendly
Stayed 1 night in Apr 2023
Response from Front Desk on 18 Apr 2023
That's great to hear! We hope to see you again soon!

4/10 Poor

Susan, Katy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor condition in this hotel. They are starting renovations and the area is a construction zone
Response from Front Desk on 8 Apr 2023
We are starting our remodel so our hotel can be updated. We are only working on small sections of the hotel at a time so the construction does not interfere with any of our guests. We hope to see you again after our remodel.

2/10 Terrible

Smiljka

Stayed 1 night in Mar 2023
Response from Front Desk on 20 Apr 2023
I am sorry you did not enjoy your stay with us. We would love to know more information about your stay so we can provide better service to all of our guests.

6/10 Okay

Erica

Stayed 2 nights in Mar 2023
Response from Front Desk on 18 Apr 2023
I'm sorry to hear your experience was not the best. We would love to hear more about your stay so we can make sure next time you visit us, you will have an amazing time.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb Business Trip
The entire staff I encountered was amazing. The lounge staff was terrific as well! The room was very clean and comfortable. Made the nights there really relaxing
Stayed 3 nights in Feb 2023
Response from Front Desk on 7 Mar 2023
That is great to hear! We are so happy you had a wonderful time at the Holiday Inn Tanglewood. We hope to see you again!

10/10 Excellent

ROHAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Quite Hotel. Easy Check-In and comfortable stay.
Stayed 1 night in Feb 2023
Response from Front Desk on 15 Feb 2023
We are so happy you enjoyed your stay! We can not wait to see you again!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Front Desk on 8 Jan 2023
That is great to hear! We hope you visit us again soon.

8/10 Good

Willie

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2022
Response from Front Desk on 27 Dec 2022
That's great! We hope to see you again next time you are in Roanoke Virginia.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable stay
Check-in was fast and easy, very friendly staff. Room was clean, bed and pillows were comfy.
Stayed 1 night in Dec 2022
Response from Front Desk on 22 Dec 2022
We are very happy you enjoyed your stay with us at the Holiday Inn Tanglewood. We can not wait for you to visit us again next time you are in Roanoke Virginia.