Exterior

Reviews of Holiday Inn Express & Suites Salem, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1007 reviews" "
Rating 8 - Good. 236 out of 1007 reviews" "
Rating 6 - Okay. 64 out of 1007 reviews" "
Rating 4 - Poor. 41 out of 1007 reviews" "
Rating 2 - Terrible. 24 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and the accommodations were great.
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Hello Scott,We are delighted to hear that you enjoyed the courteous service and great accommodations during your stay. Thank you for sharing your feedback with us. Our team always strives to provide a wonderful experience for our guests. We look forward to welcoming you back in the future.

8/10 Good

Stan

Travelled with family
Liked: Staff & service
The lobby and elevators could use. Good cleaning. Beds were way too soft.
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Hello Stan,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to the appropriate team for their review and consideration. We strive to provide a comfortable stay for all our guests and value your input in helping us improve our services.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome wholesome free breakfast
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Hello Kevin,We are delighted to hear that you enjoyed our complimentary breakfast offerings during your stay. Our team strives to provide a variety of options to start your day off right. Your positive feedback is greatly appreciated and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We where passing through on the way to Georgia. Room was ckean and area was quiet. Wish breakfast had started sooner so we could have had a bite to rat before heading out
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jason,Thank you for your feedback. We are pleased to hear that you found your room clean and enjoyed the quiet surroundings. We appreciate your suggestion regarding the breakfast timing and will share it with our team for consideration in our ongoing efforts to enhance our services and offerings.

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Walter,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here two days. It was quiet, clean and the bed was very comfortable.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Michele,We are delighted to hear that you found our hotel to be quiet, clean, and comfortable during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated property
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Shannon,We appreciate your feedback on our clean and updated property. Our team strives to maintain high standards for all our guests' satisfaction. Thank you for taking the time to share your experience with us.

10/10 Excellent

Jacob, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jacob,We are thrilled to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUIET SPACIOUS ROOMS, CONVENIENTLY LOCATED
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello patricia,We appreciate your feedback on our quiet and spacious rooms, as well as our convenient location. Your thoughts help us strive to improve our guests' experiences. If you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

scott c

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was extremely pleasant and organized. Had us checked in in like 2 minutes. Beds are super comfortable and the room is very clean.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello scott c,We are delighted to hear about your positive experience with our front desk team and the comfort of your room. Providing exceptional service and clean accommodations are our top priorities. Your kind words motivate us to maintain our high standards for all guests' satisfaction.

4/10 Poor

Aaron

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Shelf in shower was broken. Shower temperature was warm at best. Carpet in room was dirty. Bed was uncomfortable. We we re woken and could hear every movement in the room above us at 3am.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Aaron, We're sorry to hear about your experience and appreciate your feedback. Our maintenance team will address the issues raised to ensure a more comfortable stay for our guests in the future. Rest assured we'll look into this matter promptly.

4/10 Poor

Dan

Disliked: Amenities, property conditions & facilities
No hot water for the shower was a big problem. Staff at check in seemed disinterested. Stains on the carpet in the room, didn’t feel clean. Will not be staying here in the future
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Dan, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable and has been noted for further review by our team. We strive to provide a high standard of service and cleanliness for all guests. We appreciate you bringing these concerns to our attention.

10/10 Excellent

Elzod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Elzod,We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Michael,Thank you for your feedback! We are delighted to hear that you had a satisfactory stay with us. We strive to provide excellent service and a comfortable experience for all our guests. We appreciate your support and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Todd

Ok.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Todd, Thank you for sharing your experience with us. We apologize for any inconveniences you may have encountered during your stay. We appreciate your feedback as it helps us evaluate and improve our services. We always strive to provide a comfortable and pleasant experience for our guests. If there is anything else we can assist you with, please don't hesitate to reach out to our management team.

8/10 Good

frederick, Newberry Park

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello frederick, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was well except breakfast. it was cold and very little variety( no bacon sausage) .
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello David,Thank you for sharing your feedback regarding our breakfast offerings. We appreciate your patronage and apologize for any inconvenience caused. We value your input and will review your comments with our team to ensure improvements are made. We hope you will consider staying with us again in the future to experience the changes we have implemented.

8/10 Good

Arlene, salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, pleasant staff. Comfortable bed and pillow
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Arlene,Thank you for your review! We're thrilled to hear that you had a smooth check-in and encountered friendly staff. We're glad to know that you found our beds and pillows comfortable. It was a pleasure to have you as our guest and we hope to welcome you back in the future for another great stay.

10/10 Excellent

Francis

Liked: Amenities
Good
Stayed 5 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Francis,After reviewing your feedback, we apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will pass them along to our team for review. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Gabriel

Stayed 7 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Gabriel,Thank you for choosing to stay with us and for giving us a perfect rating! We are delighted to hear that you had an exceptional experience during your stay. If you have any further feedback or if there is anything else we can do to make your future stays even better, please don't hesitate to contact us. We hope to welcome you back soon!

10/10 Excellent

Barbara

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Barbara,Thank you for choosing our hotel for your stay! We are delighted to hear about your wonderful experience with us. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Lewie, Roanoke

Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Lewie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Donte'

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property don't tell you it's in another state unless they feel they can steal your money
Stayed 2 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Donte', Thank you for sharing your feedback with us. We apologize for any confusion caused regarding the location of our property. Rest assured, we always strive to provide transparent information to our guests. If you have any further concerns, we encourage you to contact our management directly. We appreciate your understanding.

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I will always stay here while traveling to see our daughter. Nice staff and the rooms are clean.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Betty,Thank you for your loyalty as returning guests, it means a lot to us. We appreciate your kind words about our helpful staff and the cleanliness of our rooms. We look forward to welcoming you back during your future visits to see your daughter.

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Will, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Bob

Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Hello Bob, We appreciate you taking the time to rate your recent stay at our hotel. If you have any specific feedback or concerns about your experience, we kindly ask that you reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Chris, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

chandrababu

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello chandrababu, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Karen

Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Karen,Thank you for choosing our hotel for your recent stay. We value your business and strive to provide exceptional experiences. If there is anything specific you would like to share about your stay, please feel free to reach out to us. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robert at front desk was very helpful. Booked for our return trip
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Paul,Thank you for your kind feedback on Robert's assistance during your stay. We appreciate your trust in our hotel and are glad to hear that you have booked with us again for your return trip. We look forward to welcoming you back and ensuring another enjoyable stay.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Ryan,Thank you for your fantastic rating! We are thrilled to hear that you had such a wonderful stay with us. We truly appreciate your support and hope to welcome you back in the future for another exceptional experience.

6/10 Okay

Jennifer

Liked: Cleanliness, amenities
Nice breakfast buffet.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Jennifer, Thank you for your feedback regarding our breakfast buffet. We're glad to hear that you enjoyed it during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

munish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very clean and good breakfast
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello munish,We're delighted to hear that you found our hotel to be nice and clean! It's fantastic that you enjoyed our breakfast as well. We appreciate your positive feedback and hope to welcome you back again soon for another pleasant stay.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay!
The front desk personnel were amazing! So friendly! Clean room, comfy beds!
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Kimberly,Thank you for your kind words about our front desk personnel! We pride ourselves on providing excellent service. We're thrilled to hear that you enjoyed your clean room and comfortable beds. Your satisfaction is our top priority, and we strive to deliver exceptional experiences for all of our guests. We hope to welcome you back soon for another great stay!

10/10 Excellent

Charlina

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Charlina,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We would love to welcome you back soon for another exceptional stay.

10/10 Excellent

Deneise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Deneise,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Our team strives to provide excellent service to all our guests, and it is rewarding to know we met your expectations. We look forward to welcoming you back on your next visit.

10/10 Excellent

Kaitlyn

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Kaitlyn,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of hosting you again in the future.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello David,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are thrilled that you had an enjoyable experience. We strive to provide exceptional service and look forward to welcoming you back in the future for an even better stay.

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Jeffrey,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a positive experience. Please feel free to reach out to us if there is anything else we can assist you with in the future.

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay
Helpful and courteous employees, ill come back again.
Stayed 1 night in Dec 2023
Response from Sherry on 8 Dec 2023
Thank you for sharing your experience with us and for the great review. We appreciate your business and we look forward to serving your lodging needs the next time your in Salem.

10/10 Excellent

captial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Holiday Inn had some fun color. The sign in person wasn’t very friendly but the breakfast person was great. I liked to 12 noon check out. .
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello captial,Thank you for your feedback on your recent stay at the Holiday Inn. We appreciate your positive remarks about the colorful ambiance and the great service provided by our breakfast staff. We strive to offer a pleasant experience to all our guests like yourself. We also take note of your comment regarding the reception team and will pass it along to the appropriate department for improvement. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Marjorie

Very disappointed with this Hoilday Inn Express. Multiple issues with room beginning with the heater not working. The hot water not working. The blackout shade not working. The electrical outlets on desk area not working. We had just ended an 11 hr ride and wanted to sleep. We put extra clothes on and went to bed. Checking out this AM we informed the front desk of the issues and were told the general manager would call us today. It’s now 4:30 PM and that hasn’t happened. Having been loyal Holiday Inn patrons this is extremely disappointing.
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Marjorie, We apologize for the inconvenience you experienced during your recent stay with us. Our team is committed to providing a comfortable and satisfying stay for all our guests, and we regret that we fell short of your expectations. We appreciate you bringing these issues to our attention, and we will address them with our maintenance team to ensure they are resolved promptly. We apologize for the delay in the general manager's call and assure you that your feedback has been noted. Thank you for your loyalty, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Laurence

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No heat in the room and no hot water. Shades did not work
Stayed 5 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Laurence, We apologize for any inconveniences you may have experienced during your stay. We appreciate your feedback and will address these concerns with our maintenance team to ensure a more comfortable visit for future guests. Please feel free to contact our management team directly to discuss further.

6/10 Okay

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Condition of property somewhat deteriorated. Not bad overall.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Andrew,Thank you for sharing your feedback regarding your recent stay. We appreciate your overall positive evaluation of our property. We take all guest comments seriously and will continue to work towards improving the condition of our facilities to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Nataliya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The hotel is renovated new, clean, nice bed, good breakfast. But the temperature control in the room doesn’t allow you to set the temperature as you want, the water in the shower was barely warm that made taking a shower almost a torture .
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Nataliya,Thank you for choosing our hotel and sharing your feedback. We're delighted to hear that you enjoyed our renovated property, comfortable beds, and breakfast. We apologize for the inconvenience you experienced with the temperature control in the room and the water temperature in the shower. Your feedback will be shared with our team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My husband got sick in the lobby. The staff was incredibly unhelpful. I had to ask for each and every solitary thing for cleaning it up. It was a huge mess. They acted as if they didn’t have what was needed for the cleanup. It’s a hotel. They should have ample resources to clean up a mess like that. I was underwhelmed with the way the staff handled the issue. Everything else was good.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Hannah,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced. While we understand your frustration, we kindly request that you contact our management team directly regarding this matter. We appreciate your compliments on other aspects of your stay and hope to welcome you back in the future for a more pleasant experience.

6/10 Okay

Anita

Travelled with family
Liked: Cleanliness, amenities
Water was not hot.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Anita,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We encourage guests to reach out to our management team directly so that we may address any concerns promptly and offer appropriate assistance.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Robert,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a positive experience. If you have any additional feedback or suggestions, we'd love to hear from you. Please don't hesitate to reach out to us. We hope to welcome you back in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what i needed when i needed it
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello Michael,Thank you for choosing our hotel for your stay. We're glad to hear that our services met your needs during your visit. We appreciate your positive feedback and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Dominico

Stayed 1 night in Nov 2023
Response from Sherry on 18 Nov 2023
Thank you for taking the time to rate your stay with us. We hope to see you again soon.Thank you,