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Reviews of Hôtel Universel in Rivière-du-Loup

4 out of 5
Hôtel Universel in Rivière-du-Loup
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 864 out of 1652 reviews" "
Rating 8 - Good. 486 out of 1652 reviews" "
Rating 6 - Okay. 196 out of 1652 reviews" "
Rating 4 - Poor. 66 out of 1652 reviews" "
Rating 2 - Terrible. 40 out of 1652 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bret

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, great staff and service. Easy parking with ground floor units, great for with a pet.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

The staff member at the desk that booked me I was very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Yvonne

Travelled with family
Friendly staff, lovely clean rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Carole-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovated hotel with amazing restaurant. Nordik spa facility is lovely and calming. All amenities new.
Stayed 1 night in Apr 2024
Response from Jerome, Front Desk Supervisor on 6 Apr 2024
We want to thank you for your feedback. We are happy to see that you enjoyed our Nordik Spa facility and our restaurant. We hope to see you again soon.

10/10 Excellent

Navharashpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Looks great
Stayed 1 night in Mar 2024
Response from Jerome, Front Desk Supervisor on 6 Apr 2024
We want to thank you for your feedback. We are happy to see that you enjoyed the look of our hotel. We hope to see you again soon.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa that is attached to the hotel is small, but really nice. The hotel is very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jerome, Front Desk Supervisor on 30 Mar 2024
We want to thank you for your feedback. We are happy to see that you found our hotel clean and comfortable. We hope to see you again soon.

8/10 Good

Jean-Sébastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Jerome, Chef Réceptionniste on 29 Mar 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stop for a night if you are traveling from Ontario to the Maritimes.
Stayed 1 night in Mar 2024
Response from Jerome, Front Desk Supervisor. on 29 Mar 2024
We want to thank you for your feedback. We are happy to see that you had a wonderful stop with us. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Property conditions & facilities
Great Place and wonderful food!
Stayed 1 night in Mar 2024
Response from Jerome, Front Desk Supervisor on 16 Mar 2024
We want to thank you for your feedback. We are happy to see that you enjoyed our restaurant. We hope to see you again soon.

8/10 Good

Bruce

Their current renovations are very nice.
Stayed 1 night in Mar 2024
Response from Jerome, Front Desk Supervisor on 17 Mar 2024
We want to thank you for your feedback. We are happy to see that you enjoyed the renovations we made to upgrade our hotel. We hope to see you again soon.

10/10 Excellent

veronik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go to hotel when I travel this way!
Stayed 1 night in Mar 2024
Response from Jerome, Front Desk Supervisor on 9 Mar 2024
We want to thank you for your feedback. We are happy to see that we are your go to hotel when you travel in our region. We want to thank you for your loyalty and hope to see you again very soon.

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jerome, Chef Réceptionniste on 29 Mar 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was kid running in the hallway. Even at 1a.m. Except from that, everything was Perfect. 😁
Stayed 1 night in Feb 2024
Response from Jerome, Front Desk Supervisor on 29 Feb 2024
We want to thank you for your feedback. We apologize for the inconvenience with the kids running in the hallway. We hope to see you again soon.

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service at front desk and dining room
Stayed 1 night in Feb 2024
Response from Jerome, Front Desk Supervisor on 22 Feb 2024
We want to thank you for your feedback. We are happy to see that you had excellent service at the front desk and at our restaurant. We hope to see you again soon.

10/10 Excellent

Susan, Portage Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Universal is a gem--we love everything about it! Beautiful renovation too!
Stayed 2 nights in Feb 2024
Response from Jerome, Front Desk Supervisor on 15 Feb 2024
We want to thank you for your feedback. We are happy to see that you see our hotel as a gem and that you enjoyed everything during your stay. We cannot wait to welcome you to our hotel again.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Jerome, Chef Réceptionniste on 13 Feb 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Chantale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jerome, Chef Réceptionniste on 13 Feb 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons bien dormi. Propre. Restaurant: La bouffe est bonne, mais nous avions encore faim… Le plat principal pas assez grosse portion pour le prix.
Stayed 1 night in Feb 2024
Response from Jerome, Chef Réceptionniste on 8 Feb 2024
Nous vous remercions de vos commentaires. Nous sommes heureux de constater votre satisfaction au niveau du confort et de la propreté de notre hôtel. Nous prenons vos commentaires en notes au niveau du restaurant. Nous espérons vous revoir parmi nous bientôt.

10/10 Excellent

Ilija

Stayed 1 night in Jan 2024
Response from Jerome, Chef Réceptionniste on 23 Mar 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Ken

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 27 Jan 2024
We want to thank you for your evaluation. We hope to see you again soon.

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jerome, Chef Réceptionniste on 18 Jan 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jerome, Chef Réceptionniste on 13 Jan 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Veronique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel !
Dans un contexte de tournoi de hockey, nous avons dû réserver une 2e nuit. Très bon endroit pour les enfants et ados avec leur piscine. Nous avons reçu une deuxième fois un excellent service à l’accueil par la très gentille Sandra qui a été très attentionnée envers nous et a de nouveau simplifié les choses pour faciliter les choses. Nous reviendrons :)
Stayed 1 night in Jan 2024
Response from Jerome, Chef Réceptionniste on 13 Jan 2024
Nous vous remercions de vos commentaires. Nous sommes heureux de constater votre satisfaction au niveau des commodités offerts par notre hôtel. Au plaisir de vous revoir bientôt.

10/10 Excellent

Veronique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel génial!
La chambre était parfaite pour nos besoins et les lits étaient confortables. Nous avons reçu un excellent service à l’accueil, mention spéciale à la gentille Sandra qui a été très attentionnée envers nous.
Stayed 1 night in Jan 2024
Response from Jerome, Chef Réceptionniste on 13 Jan 2024
Nous vous remercions de vos commentaires. Nous sommes heureux de constater votre satisfaction au niveau du service offert par notre personnel et plus précisément au niveau de l'attention apporté par Sandra. Au plaisir de vous revoir bientôt.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant has delicious good and great service. They’ve upgraded the rooms. Really nice.
Stayed 1 night in Jan 2024
Response from Jerome, Front Desk Supervisor on 13 Jan 2024
We want to thank you for your feedback. We are happy to see that you enjoyed our restaurant. We hope to see you again soon.

10/10 Excellent

Donald Joseph

Stayed 1 night in Jan 2024
Response from Jérome. Chef Réceptionniste on 13 Jan 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Should be considered a solid three star hotel
Stayed 1 night in Jan 2024
Response from Jerome, Front Desk Supervisor on 8 Jan 2024
We want to thank you for your feedback. We hope to see you again with us.

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location right off the highway, but also walking distance to the quaint main st of town. It is quiet, and clean. The food in the onsite restaurant is always fresh and well prepared. I always forget to book a spa appointment at the same time I make the hotel reservation. If you forget they are often booked up and you cannot get in after arrival.
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 8 Jan 2024
We want to thank you for your feedback. We are happy to see that you enjoyed the food at our restaurant. We hope to see you again soon.

10/10 Excellent

Aarin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the quick and easy access to a room very well suited to travelling with 2 dogs.
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Manager on 31 Jan 2024
We want to thank you for your feedback. We are happy to see that you enjoy the easy access since you're traveling with two dogs. We hope to see you again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jerome, Chef Réceptionniste. on 3 Jan 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

4/10 Poor

Krista

Stayed 1 night in Dec 2023
Response from Jerome, Chef Réceptionniste. on 3 Jan 2024
Nous vous remercions de votre évaluation. Nous sommes désolés des inconvénients survenu durant votre séjour. Nous aimerions en savoir plus sur votre séjour. Vous pouvez nous contacter au jerome.levesque@hoteluniverselrdl.com

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jerome, Chef Réceptionniste. on 3 Jan 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern room and restaurant. Fun pool with a slide for the kids, and great gym with everything you need, all in working order. Staff was very friendly. Thanks!
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 30 Dec 2023
We want to thank you for your feedback. We are happy to see that you enjoyed our pool, restaurant, and gym. We are also happy to see that our staff was really friendly. We hope to see you again soon.

8/10 Good

Michael

Travelled with partner
Liked: Amenities
Location
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 30 Dec 2023
We want to thank you for your feedback. We are happy to see that our hotel's location was convenient for you. We hope to see you again soon.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All you need in one easy stop
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 26 Dec 2023
We want to thank you for your feedback. We are happy to see that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jerome, Chef Réceptionniste on 26 Dec 2023
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

8/10 Good

Allison

Response from Jérome, Chef Réceptionniste on 8 Feb 2024
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

4/10 Poor

Charleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room temp hard to regulate. Restaurant service was horrible with overpriced, small portions. Room was decent. Bed comfy.
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 26 Dec 2023
We want to thank you for your feedback. We apologize for the inconvenience that occurred during your stay. We will do the necessary follow-ups internally. We hope to see you again so we can offer you an experience that meets your expectations.

8/10 Good

Duong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 23 Dec 2023
We want to thank you for your evaluation. We hope to see you again soon.

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 23 Dec 2023
We want to thank you for your evaluation. We hope to see you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of the nicest hotels that i have stayed in. Been here 3 times now. Love it more every time. Hallways have photos of years gone by... you have to walk all the floors to take in the city's history. This is a must so interesting. Definitely will be back !!
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 23 Dec 2023
We want to thank you for your feedback. We are happy to see that we are one of the nicest hotels you've stayed in. We hope to see you again soon.

10/10 Excellent

Chenxi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travel with our dog and cat. Love the place and the food. We have been here multiple times.
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 23 Dec 2023
We want to thank you for your feedback. We are happy to see that we are your destination of choice when you come to Riviere-du-Loup. We hope to see you again soon.

6/10 Okay

Ross

Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 23 Dec 2023
We want to thank you for your evaluation. We hope to see you again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, lot's of amenities - wish I was staying longer so I could take advantage of them but had to get back on the road!
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Manager on 23 Dec 2023
We want to thank you for your feedback. We are happy to see that the location of our hotel was convenient. We hope to see you again soon.

10/10 Excellent

Randal

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jerome, Chef Réceptionniste on 23 Dec 2023
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Beth

Liked: Property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 23 Dec 2023
We want to thank you for your feedback. We are happy to see that our staff was great with you during your stay. We hope to see you again soon.

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jerome, Chef Réceptionniste on 23 Dec 2023
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

10/10 Excellent

Carmelina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jerome, Chef Réceptionniste on 16 Dec 2023
Nous vous remercions de votre évaluation. Au plaisir de vous revoir bientôt.

4/10 Poor

Bradley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The restaurant is not as good as advertised, overpriced and poor quality.
Stayed 1 night in Dec 2023
Response from Jerome, Front Desk Supervisor on 13 Dec 2023
We want to thank you for your feedback. We apologize for the inconvenience with the restaurant. We will do the necessary follow-ups. This is out of our norm. We hope to see you again with us.