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Get an overview of this hotelAll-Inclusive Beach Resort in Playa del Carmen


In Playacar

This 5-star all-inclusive beachfront resort is in the heart of the Riviera Maya, in Playa del Carmen.

Pools, beach

Sandos Playacar Beach Resort & Spa has 3 pools, 2 tennis courts, a private white-sand beach with direct access from the property, and easy access to championship golf.

Private balconies

The 438 Sandos resort guestrooms include minibars and in-room safes, and private balconies or terraces with garden or ocean views.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities

  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball


  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 18 years old


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Sandos Playacar Beach Resort & Spa All Inclusive is nestled among lush gardens and is perfect for adults and kids. During the day, guests enjoy the swimming pools, tennis courts, game room, and water sports center, with kayaks and snorkeling equipment. Otherwise, they can relax on the private white-sand beach with direct access from the property. Beach towels are available.

The hotel also has a fitness center, gift shop, and boutique. Guests may borrow bicycles to explore the local area. The resort also features the Lite Teens Club, a Kids’ Club, archery, and a miniature golf course, all in an environment surrounded by nature.

Sandos Playacar has a shopping area, a Cupcake Café, room service 24 hours a day, and a wide variety of buffet and a la carte restaurants serving everything from casual meals on the beach to elegant gourmet dinners. The resort has an open-air auditorium for nightly shows and a disco where guests can dance.

As with all major hotels in the area, the Sandos Playacar Beach Resort & Spa has a water-purification system.

  • Poolside bar 
  • Children's pool 
  • Spa services on site 
  • Concierge services 
  • Health club 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Nightclub 
  • Multilingual staff 
  • Safe-deposit box at front desk 
  • 24-hour front desk 
  • Porter/bellhop 
  • Hair salon 
  • Gift shops or newsstand 
  • Shopping on site 
  • Dry cleaning/laundry service 
  • Arcade/game room 
  • Garden 
  • Number of bars/lounges - 6 
  • Coffee shop or café 
  • Full-service spa 
  • Number of outdoor pools - 3 
  • Free WiFi 
  • Pool umbrellas 
  • Tours/ticket assistance 
  • Designated smoking areas 
  • Turkish bath/Hammam 
  • Luggage storage 
  • Total number of rooms - 438 
  • Sauna 
  • ATM/banking 
  • Elevator/lift 
  • Number of floors - 3 
  • Spa treatment room(s) 
  • Terrace 
  • Number of restaurants - 14 
  • Outdoor tennis courts 2 
  • Beach umbrellas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Free self parking 
  • Airport transportation (surcharge) 
  • Spa tub 
  • Steam room 
  • Wedding services 
  • Year Built 2004 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Miniature golf on site  
  • Cribs/infant beds (complimentary)  


Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Balcony 
  • Ceiling fan 
  • Air conditioning 
  • Climate control 
  • Phone 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Satellite TV service 
  • Desk 
  • Plasma TV 
  • In-room safe (laptop compatible) 
  • Blackout drapes/curtains 
  • Room service (24 hours) 
  • Rollaway/extra beds (free) 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 

Where to Eat

Festival Buffet: Main Restaurant

Iztapala: Pool Buffet & Snack Bar

Riviera Blue: Pool Snack Bar

Il Piemonte Buffet: Italian Buffet

Asiana: Oriental Restaurant

Gourmet: French Restaurant (adults only)

El Gaucho: Argentinean Steak House

Fogo de Janeiro: Brazilian Rodizio Restaurant

Mediterranean: Mediterranean Cuisine

Bagel Casual a la carte: Bagel bar on the beach

La Bambola Bar: Crêperie – Coffee – Sports Bar

Lite Teen Club: Arcade & Teens' Disco (12-17 Years of age)

El Agave Blue: Beach Bar & Snack Bar

La Mision Disco: Discotheque

Cupcake Cafe: Coffee Shop with WiFi


The hotel offers a Kitchen Tour and includes tasty bites.

Nearby Things to Do

Sandos Playacar Beach Resort & Spa has an activities staff to coordinate tennis, swimming, water polo, snorkeling, kayaking, windsurfing, and beach volleyball. A fitness room and bicycles are available for guest use. The resort has 4 swimming pools and 4 tennis courts, and it also features a private white sand beach with direct access from the property.

Two 18-hole championship golf courses are nearby (fees), as are fishing charters and Mayan ruins to explore. The recreational activities listed below are available either on-site or near the hotel; fees may apply.

  • Golfing nearby 
  • Personal motorized watercraft on site 
  • Bicycle rentals nearby 
  • Parasailing nearby 
  • Skydiving nearby 
  • Free bicycles on site 
  • Miniature golf on site 
  • Kayaking on site 
  • Sailing on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Surfing/boogie boarding on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 

Spa Services

Sandos Playacar Beach Resort & Spa All Inclusive offers spa services, health and beauty treatments, Turkish bath, hair salon, and fitness facilities. Guests under 18 are not allowed in the spa.

  • Hot stone massage 
  • Deep tissue massage 
  • Prenatal massage 
  • Steam room in spa 
  • Thai massage 
  • Reflexology 
  • Sports massage 
  • Number of treatment rooms 22 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 18 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Roll-in shower 
  • Accessible bathroom 
  • Accessible path of travel 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Romance Promotion

Book a stay now in any room category (except Standard) and receive the following:

  • Bathrobes for use during stay
  • Welcome basket of fruit, bottle of wine
  • Honeymoon/anniversary distinguishing on room's front door
  • Discount at spa and on motorized water sports
  • Basket with aromatherapy amenities
  • Romantic dinner at a la carte restaurant (reservation needed)
  • 6 x 8 picture during dinner with Mexican-style photo frame

    At time of booking, guests must enter "Romance Promotion" in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."

    Visit guest services at the hotel to receive promotion benefits. Applicable to all room types, except Standard Room. Other restrictions may apply.

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