Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
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May 2024

Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Waterslide
Couples treatment room(s), sauna, hot tub, steam room

Overview of Sandos Caracol Eco Resort - All Inclusive

6.8
Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Pool
  • Breakfast included

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Popular LocationBar l'Elefant1 min walk
  • Popular LocationEl Templo3 min walk
  • Popular LocationPlaya Xcalacoco12 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive
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Room options

Eco Family Suite

  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Royal Elite Suite 1 Bedroom

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Royal Elite Penthouse

  • 676.1 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Royale Elite Superior Room

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Eco Family Penthouse

  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Room Superior

  • Sleeps 3
  • 2 Double Beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Room Deluxe

  • Sleeps 3
  • 2 Double Beds

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Premium

  • Sleeps 4
  • 3 Single Beds and 1 King Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

Suite Premium

  • Sleeps 3
  • 2 Double Beds

Similar properties

About the area

Playa del Carmen

Sandos Caracol Eco Resort - All Inclusive is located in Grand Coral, a neighbourhood in Playa del Carmen, and is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Alegría Shopping Mall and Quinta Avenida. Gran Coyote Golf and 3D Museum of Wonders are two other places to visit that come recommended. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with skydiving.

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Alegría Shopping Mall - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • The Fives Plaza - 19 min walk
  • La Laguna - 3 min walk
  • Marley Coffee - 19 min walk
  • Lizards Pool Bar & Terrace - 4 min drive
  • El Templo - 3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Quinta Avenida
Located close to Gran Coyote Golf and Quinta Alegría Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, 18 holes of golf and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in reflexology, a body wrap and a hot stone massage at SPA SANDOS, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include kayaking, snorkelling and sailing. In addition to a nightclub and 2 poolside bars, guests can connect to free WiFi in public areas.
Other perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge)
  • Meeting rooms, beach umbrellas and luggage storage
  • Guest reviews give good marks for the family-friendly amenities
Room features
All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews say good things about the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Grand Coral, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 386 out of 1474 reviews" "
Rating 8 - Good. 379 out of 1474 reviews" "
Rating 6 - Okay. 291 out of 1474 reviews" "
Rating 4 - Poor. 201 out of 1474 reviews" "
Rating 2 - Terrible. 217 out of 1474 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing. Property, staff, food, everything was wonderful. The al a carte restraunts require reservations through an app or concierge so if you are traveling with a party bigger than two, prepare for that. The buffets were also delicious!! Would definitely go back!
Stayed 7 nights in Mar 2024

8/10 Good

Travis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great smaller buildings amongst jungle and we saw lots of animals. There was a lot of waiting in line for food things to sign up or for the main buffet and things were not laid out well in the buffet and it would get jammed up (ice cream should be in it own area as people would line up and block other food). Maybe we went at a busy time but the app to get the restaurabts would not work and only a booking for 1 peraon would go through and we waited until midnight to sign up so we could actually get in. Overall the kids enjoyed it and lots of wildlife sightings.
Stayed 7 nights in Mar 2024

6/10 Okay

Marcos

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
The good: It’s a wonderful place, good amenities, good facilities and overall speaking staff is very friendly. The downside: the beach has rocks, so hard to enjoy the water and most important, if you go to this hotel, you must be patient with lines… 10 to 15 minutos in line to have breakfast or dinner and some restaurants (Asian and Brazilian) will require you to stay over an hour in a line to get a chance to book it :-). I really don’t understand what’s preventing the hotel management to build new restaurant to better serve customers (avoiding lines).
Stayed 7 nights in Mar 2024

8/10 Good

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and tons of wildlife. We had a monkey jump on the balcony one day. Food wasn’t great but the resort was awesome!!we traveled with kids and they loved it too.
Stayed 5 nights in Mar 2024

6/10 Okay

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the gorgeous property, lush surroundings and many animals wandering around. Our room was spacious, clean and cool. The food was the main drawback - long lines at buffets, lack of ability to actually BOOK at the a la carte restaurants, and what food was available was bland and not good. We loved our stay but won't return because the dining experience was not good.
Stayed 8 nights in Mar 2024

4/10 Poor

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a wedding which was done perfectly. We stayed for 3 nights and all I could say is that they absolutely must do something about their dining reservations. If you don't stay as a Diamond Select member, you will only eat at a buffet even though you paid over $500 a night. The facilities are nice and the staff are pleasant (most), but the way they do check in - long lines and the limited dining availability are a very big downer. Guests waited in line since 7am at the Activities and Food Reservations table Sunday morning, without being told until 9:11am that they were closed for reservations and to come back the next day. If you are staying for 3 nights and u check in on Saturday, you already lost that Saturday morning window to reserve, and Sunday is closed, so you are left with Monday only to "maybe" get a reservation for that night? Other people in the line were complaining to the lady who informed us there was NO reservations available. Some guests said they had been doing the lines and were told the same story every single morning. Its ridiculous and something that needs to be raised up as a big problem with this "all-inclusive" resort. Mgr mentioned that sometimes there are cancellations and to come back around 11-12 again to see if there was an opening. Their "app" for the other restaurant rsvps was another joke. They tell u it opens at midnight and when you try to reserve it at midnight it says no availability. Highly Disappointed.
Stayed 3 nights in Mar 2024

6/10 Okay

Tyler John Robert

Travelled with family
The jungle part of it is awsome, the restaurant reservations was absolutely horrible. Food not very good.
Stayed 6 nights in Mar 2024

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness
The jungle around the property is beautiful. It was a treat to see all the animals around the resort everyday. The walking paths are also lovely. Fire show is worth watching. However, the reviews about the food are true. The food is beyond bad. Not only that, there is always a 30 minute line to get into the buffet. Additionally, there are not enough plates, cups, mugs or cutlery for everyone. So you may get into the restaurant but you will then have to wait for a plate, bowl or cutlery. Kitchen and servers are understaffed and not able to keep up. Sometimes we would finish eating before they would ask for our drink order. Items like ice cream, French fries or pancakes (kid favorites) are an additional 20 to 30 minute wait once you’re inside. If you are on your way to this resort, here are my tips. 1) Boiled eggs and bacon were often available with no wait. 2) Head to the sister resort (Playacar) often. Food is great and overall just a better resort. Beach is unreal. 3) Go into town for dinners and walks on 5th Ave. super fun and good food. 4) room service. Items were limited, but came pretty quick. 5) be prepared to stand in line for everything. And budget extra time for this. 6) pack peanut butter or other food items Other items: -pools are really gross and cloudy. Clearly not treated appropriately. (Go to Playacar for the day) -you can skip the Jade river tour guilt free -beach swimming is not really an option. But you can wade with water shoes
Stayed 7 nights in Mar 2024

8/10 Good

Hector

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La naturaleza
Stayed 8 nights in Mar 2024

2/10 Terrible

Lauren

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never return to the property. We were unable to eat. We were unable to drink as the drinks were watered down at one point they ran out of avocados at another point they ran out of ice. Our mini fridge was not refilled for three days after calling on the third day in a row, it was finally refilled cockroaches flew out of our friends, hot tub. There was blood on the curtain in my room, which I asked to be changed twice and it was never changed. When taking a shower after three minutes of being in the shower, there was a sewer smell coming from the drain. The only way that I can describe the staff is completely unhelpful and rude. My husband lost 18 pounds on this vacation. I will never return to this property and I would never suggest this to anyone.
Stayed 6 nights in Mar 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0