Ratings based on 742 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Resort esclusivo, niente animazione

Posted 24-Aug-2016
Perfetto per chi cerca solo relax e niente confusione, clientela solo adulta, animazione minima. Cura e pulizia impeccabili. Personale fantastico
5out of 5
by A verified traveller from San Antonio, Tx

Amazing service

Posted 22-Aug-2016
Amazing experience with awesome food. They make sure to cater to you in any way possible.
Comment from Hotel Management
23-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Thank you for your 5/5 review, Jose. We are very glad you enjoyed our restaurants!
5out of 5
by A verified traveller from Houston

Excellent Adult Only Hotel

Posted 22-Aug-2016
Pros: Everything
Cons: Nothing
Location: The location is beautiful with plenty to do within walking distance of the hotel.
My experience was simply amazing. It couldn't have been any better. I will be going back.
Comment from Hotel Management
22-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Good afternoon, Doug. Thank you very much for your comments. It would be a pleasure to have you back again. I am sure your next visit will be even better.
5out of 5
by A verified traveller from New Jersey

Excellent Vacation!

Posted 22-Aug-2016
My husband and I have been to Mexico several times as it is one of our favorite places to vacation. This was our first time in Royal Hideaway and we can't say enough about it! The place, the grounds, the pool, the beach, the staff, the service, the food was all impeccable! A great place to relax and be pampered. Close to the great 5th Avenue! We loved all the restaurants and the spa and couples massage was amazing. Every building has its own concierge so you get the real personal service. Anything you need, they are there to accommodate you. William Maldonado was awesome. Nice gentleman, gracious, humble. We have to give our shout outs also to the staff in the restaurants, bars, the staff around the pool and beach (Javier, David, Igor, Damian, Pauline, Gilbert, Wilburt). All the hostesses greeted you with a smile and sincerely seemed happy to see you. If you are looking for a relaxing vacation with an awesome staff and service, on a beautiful beach, then this is the place! We will definitely be back!
Comment from Hotel Management
22-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Hello, Y&H. It is always a great to read comments like yours, I will make sure to forward it to William and the rest of the team. It will make their day to know you had such wonderful stay.
5out of 5
by A verified traveller from New York, NY

Location+, Staff++, Food+++

Posted 21-Aug-2016
This was my second time staying at the hotel, and I came back because of the positive experience I had the first time. Everyday you are greeted with a warm smile from all hotel staff which goes a long way in adding to the ambience . The beach is beautiful and there is even beach side food and drink service! The location is convenient if you are interested in taking day trips to some of the ruins or to shop in Playa deal Carmen. The food is something that really sets this place a part from others. The a la carte menus are exquisitely curated so you can go a full week without eating the same thing for dinner, and each dish has truly inspiring flavors. It is a perfect getaway!
Comment from Hotel Management
22-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Hello, Brandon. It makes us very proud you chose to stay one more time with us, we are hoping we get the chance to serve you once more. It is great to read you returned safely back home.
5out of 5
by A verified traveller from Madrid

Servicio expectacular

Posted 15-Aug-2016
Un todo incluido de mucha calidad en el servicio (el personal es atentisimo a todas tus necesidades para que disfrutes de tus vacaciones) y los restaurantes del hotel (italiano, alta cocina, mejicano, asiático,...) de mucha calidad (al nivel de restaurantes buenos de Madrid sin duda). Y la piscina mirando a la playa para pasar todo el día en el agua es expectacular! Muchas gracias al equipo porque hemos disfrutado y descansado muchísimo! Volveremos seguro! :)
Comment from Hotel Management
18-Aug-2016 by Carlos de Royal Hideaway, Hotel Management
¡Muchas gracias sus comentarios, Pareja joven! Es un gusto leer que disfrutaran su estancia. Con las renovaciones y mejoras que tenemos en puerta esperamos sorprenderemos aún más la siguiente vez que nos visiten.
5out of 5
by A verified traveller from Washington, DC

Excellent facility, service and location

Posted 15-Aug-2016
Let me start by saying that the hotel staff was superb. Their attention to make sure every need was fulfilled was impeccable. From the people who bring your drinks and towels to the beach, to the waitressing staff in restaurants and your villa personal concierge. This is a place for relaxing. So do not expect a party beach atmosphere. But if you do so crave for such, 5a Ave. in the town of Playa del Carmen is a skip and a hop away via taxi or 20 min walking. The music is easy listening and softly played. Which blends rightfully so with the sourranding landscape. If you are a food connoisseur, you will be pleasantly surprised with the quality and sophistication of the dishes. Although the food quantity might have seemed small at times, one quickly remembers the place is an All Inclusive and can have as much as one desires. Having said this, the only drawback we found was how weak the drinks served at the beach were. We felt that most of the time we were left holding a non-alcoholic beverage in our hands. Again, that was our only negative experience -if you can call it that. Our overall experience was really superb and left the place seriously considering it for a future return.
Comment from Hotel Management
15-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Thank you very much for your comments, it always makes us feel proud to be part of such great memories. We are looking forward to more drinks by the beach the next time you visit us.
4out of 5
by A verified traveller from Discovery Bay, CA

Beautiful hotel on the beach

Posted 11-Aug-2016
Hotel staff was exceptional... Food was good and hotel provided several restaurants to choose from, the only downfall was men could not wear dress jeans or dressy shorts to restaurants as they had to be dress slacks... beach was beautiful with cabana beds and each lounge chair came with its own canopy cover...my boyfriend and I were celebrating our birthdays and they left a besutiful cake for us in the room... I would recommend this hotel to a friend. Can't wait to go back to Playacar.
Comment from Hotel Management
11-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Hello, Marbely. It would be great to have you back in Playacar. We are currently finishing some renovations to make your next stay even better. We cannot wait to read your comments.
5out of 5
by A verified traveller from Miami, FL

Luxurious in all senses

Posted 10-Aug-2016
Pros: 5 stars in food and service
Cons: Nothing
Location: No need to leave the hotel. There are water activities on-site. You can walk to great shopping at Quinta Avenida.
The Royal Hideaway exceeded our expectations in all areas: Food, facilities, staff, comfort. I cannot begin to describe the wonderful time we had there. The staff is dedicated to serve you, and to serve you well. The food options are varied and the quality of the food was very impressive. We were told by friends that all-inclusive resorts serve good food, but nothing memorable. The Royal Hideaway serves gourmet food at ALL its restaurants, especially the ones open for dinner. I highly recommend this for an adults only, relaxing, wonderful experience.
Comment from Hotel Management
19-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Thank you very much for your review, SR! As you said, outstanding service is one of your top priorities. We try to combine luxury and comfort with the All-Inclusive experience. I am very glad you enjoyed your time in Playacar.
5out of 5
by A verified traveller from scottsdale, AZ

Best hotel in Playa

Posted 09-Aug-2016
This is by far one of the best hotels out there. The staff is extremely friendly and they're always looking to make your stay memorable. This was our 3rd visit to this hotel in less than 2 years and we've recommended it to a couple of our friends who have loved it as well. It's definitely a 5 star hotel!!!
Comment from Hotel Management
09-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Hello, George We are very glad you enjoyed your time with us. Comments like yours are always a pleasure to read. With the several renovations we have in store, I am sure your next visit will be even better. We will be looking forward to your comments!