My husband and I have been to Mexico several times as it is one of our favorite places to vacation. This was our first time in Royal Hideaway and we can't say enough about it! The place, the grounds, the pool, the beach, the staff, the service, the food was all impeccable! A great place to relax and be pampered. Close to the great 5th Avenue! We loved all the restaurants and the spa and couples massage was amazing. Every building has its own concierge so you get the real personal service. Anything you need, they are there to accommodate you. William Maldonado was awesome. Nice gentleman, gracious, humble. We have to give our shout outs also to the staff in the restaurants, bars, the staff around the pool and beach (Javier, David, Igor, Damian, Pauline, Gilbert, Wilburt). All the hostesses greeted you with a smile and sincerely seemed happy to see you. If you are looking for a relaxing vacation with an awesome staff and service, on a beautiful beach, then this is the place! We will definitely be back!
Comment from Hotel Management
22-Aug-2016 by Carlos at Royal Hideaway, Hotel Management
Hello, Y&H. It is always a great to read comments like yours, I will make sure to forward it to William and the rest of the team. It will make their day to know you had such wonderful stay.