Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2015
excellent food excellent services excellent hotel on a beauty and peacefully beach to rest and enjoy healthily
5 out of 5
Recommended
for Everyone
by A verified traveller

Charming hotel in a sweet spot of jungle and beach

Posted 27-Aug-2015
A Mexican take on southern hospitality. The hotel reminds me of the hacienda in the mask of Zorrro. Great food, great service, and much more tranquil than the hotel zone in Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterrey, mx

Hotel de tamaño pequeño con atención personalizada

Posted 24-Aug-2015
Personal de servicio con muy buena disposición al huésped ... Perfecta ubicación, cerca de la playa ....lo mejor fue la experiencia en sus restaurantes, muy buena cocina, desde comida Mexicana hasta moderna ... deberian de cambiar el uniforme del personal de playa a algo más ligero, no pedirles que usen corbata con la humedad y calor de Cancún ... Mal servicio de wifi...
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterrey, Mexico

They treat you like a VIP

Posted 19-Aug-2015
Cons: Provide free or discounted training to use some of the equipment such as windsurfing, otherwise most people can't use it.
We went there recently for our honeymoon and fell in love with this place. The staff is friendly, courteous, and treat you like you're the most important person in the hotel. The facilities are great. Only the gym seemed a little small for the quality of the resort. But the pool, beach chairs, restaurants, tennis and basketball courts were outstanding.
Comment from EPC
25-Aug-2015 by Guest Experience Department , EPC
Dear Guest: Thank you for your comment. Indeed, our guests love to come here so they can find the quiet, peaceful and relaxing atmosphere we have at the resort. Perfect place to relax, rest and get pampered. We already addressed your comment about the gym with the correspondent department. Thank you for the remark. Thank you for choosing Royal Hideaway as your holiday destination, Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveller from Chicago, Il

Best resort in Playacar.

Posted 17-Aug-2015
Pros: I would say the service is excellent, all personal are very attentive when asked for help, the food is very good as well as the service.
Cons: Perhaps one of the things I would say that needs inprovement is formal dinner at night. Casual dressing would be ok for me.
Location: Close to Playa del Carmen, Tulum, Xcaret, Xel-ha and Cozumel. 5th avenue is a nice location for shopping souvenirs and good restaurants.
Our stay at Royal Hideaway Playacar resort was one of the best experiences we had in a long time. We've been in many countries and stayed in good hotels but this resort is amazing. Since the day we checked in to the day we checked out everything was so great. The food, the service and the tranquility of the resort fits so perfect that you feel out of this world. I will recommend this resort to everyone who wants to be treated like royalty and have one of the best experices in a life time.
Comment from Hotel Management
18-Aug-2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your nice comments. We really appreciate your feedback, we improve our services according to our guests experience and level of satisfaction. It was our pleasure to assist you during your stay! Regards from the Riviera Maya,
5 out of 5
Recommended
for Everyone
by A verified traveller from seattle, WA

Beautiful, relaxing, and so much fun!

Posted 13-Aug-2015
Royal Hideaway was a beautiful hotel with outstanding accommodations. The staff treated us like kings, and the room was beautiful. The Pallazo restaurant could use a menu overhaul, it was the only meal that I really didn't like at all. Downtown is only about a 20 minute walk from either the beach or the streets, just far enough away from the riffraff to truly feel like a "hideaway." One word of advice, almost all of the dinner restaurants are by reservation only. Meet with your concierge the day you arrive or they will be all booked up, and you don't want to miss out on this food. Also, they only played music at the pool for a few hours throughout the day. It would've been nice to have music most of the day. Overall, the trip was spectacular!
Comment from EPC
18-Aug-2015 by Guest Experience Department , EPC
Dear Guest: Thank you for choosing Royal Hideawas as your holiday destination. We are glad knowing details about your recent stay with us. Your opinion is very important to us; we appreciate your comments regarding the music at the pool area. We already shared your suggestion with the correspondent department. It will be a pleasure to host you again in a near future. Regards from Royal Hideaway Playacar
5 out of 5
Recommended
for Couples
by A verified traveller from new york

The staf is very freendly and all was perfect

Posted 11-Aug-2015
Pros: The staff and abient room and restaurant .
Cons: The bech facility can be better .
Location: Very nice location and many activity .
Was one the best week vacancion we have .the staf all very friendly ,the room was cleen 2 time in day and all the restaurant and food was ok .very friendly resort I strong recomand .very good for the the money we pay .top bar good service and all over frendly and professional staff . Thancs .
Comment from EPC
13-Aug-2015 by Guest Experience Department , EPC
Dear Guest: Thank you for choosing Royal Hideaway as your holiday destination. Your appreciation is our best reward. We work hard to keep the high standards we strive to provide to all of our guests. Come back soon! Sincerely,
Comment from EPC
13-Aug-2015 by Guest Experience Department , EPC
Dear Guest: Thank you for choosing Royal Hideaway as your holiday destination. Your appreciation is our best reward. We work hard to keep the high standards we strive to provide to all of our guests. Come back soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from indianapolis

Wonderful hotel, staff, food, beach, & comfort

Posted 11-Aug-2015
Had a wonderful time. This was my second time staying at Royal Hideaway. I wouldn't stay anywhere else while in Cancun. The staff, food, location, beach & atmosphere is the BEST! Loved my stay it was most enjoyable!
Comment from Hotel Management
13-Aug-2015 by Guest Experience Department , Hotel Management
Dear Guest: Your kind comments are very much appreciated, thank you for sharing your experience! We are glad to know that you had such an enjoyable stay. The atmosphere at the resort is exactly what keeps bringing repeat guests all the time and we are thankful for your preference. Let us know when you are coming back and we will make arrangements before your arrival. Warm Regards,
1 out of 5
by A verified traveller from las vegas

Never again!

Posted 11-Aug-2015
We choose a adult only and expend extra cash to stay at the Royal Hideway because we wanted a quiet place for our honeymoon. The rooms are old , smell like mold and extremelly, ridiculously loud.You are lucky if you can get a few hours sleep without slamming doors, people up and down the stairs and staff conversation outside the rooms. The beach is beautiful in playcar but recommend to choose one of the other hotels around. Food was more fancy than good . We love Playa Del Carmem but we will stay in another property next time. I do not recommend this hotel.
Comment from EPC
13-Aug-2015 by Guest Experience Department , EPC
Dear Guest, Thank you for your comments. We are really sorry for the inconveniences you encountered during your stay. Royal Hideaway is known by its relaxing and quiet atmosphere as well as top notch food. Our reputation speaks by itself. However, your opinion is very important to us too; we improve our services with our guests’ experiences. Thank you again and regards from the Riviera Maya
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

A true hideaway

Posted 09-Aug-2015
The staff working at this hotel made sure that all our needs were met. The hotel is made up of villas of about 8 rooms and there is a concierge who made dinner reservations for us, that our fridge in the room was stocked with our preferred drinks, who called taxis for us etc. The service was personalized to each guests' needs. The dinners were more formal (men have to wear pants, no slippers/sandals and only collared shirts) but thats because each was a real fine dining experience. The grounds were beautiful and well kept. Very peaceful. I cant say enough wonderful things about our 6 day stay at this hotel. We felt relaxed, rested and recharged until our next vacation. We are planning another visit to this hotel sometime in the winter.
Comment from EPC
13-Aug-2015 by Guest Experience Department , EPC
Dear Guest, Thank you for your comments. We really appreciate it. We are glad reading details about your stay, it seems like you really enjoyed the facilities at the resort. Please let us know when you are coming back, it will be great to host you again in a near future. Regards,