Ratings based on 764 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

love it !!!!

Posted 29-Sep-2016
Five stars hotel with excellent service. Best experience ever
5out of 5
by A verified traveller from Kansas City

Excellent Boutique Resort with Gourmet Food

Posted 26-Sep-2016
Pros: The pools, restaurants and the view of the beach and water.
Cons: I really can't think of anything. Everything was excellent!!
Location: Located close to Playa del Carmen, 5th Avenue and several golf courses. Snorkeling, scuba, kayaking, etc. all offered on premises or close by.
From the moment you arrive, you will discover this is not your average resort, but rather a cut above! The check in process was quick and friendly, with champagne and a cold towel to freshen up. The food is absolutely incredible!! It was like eating in a gourmet restaurant every meal. There are five restaurants, each with it's own style and décor. All service throughout the resort is prompt, friendly and efficient, but not overbearing. The are eight rooms in each two story building, and our room was quiet, comfortable and nicely furnished, with all of the amenities you would expect. Each building has its own concierge who is able to make dinner, transportation, or other arrangements for you. There are two pools that over look the white sand beach. The beach is absolutely beautiful with room to spread out and enjoy the water and the view. This is not your typical all inclusive, the food was amazing and the liquor top shelf! We even cancelled two off premises trips to stay on property and enjoy total relaxation!!!
Comment from Hotel Management
29-Sep-2016 by Carlos at Royal Hideaway, Hotel Management
Thank you for your review, Gary! Relaxation is what we aim for, we are very glad you had a fantastic vacation.
5out of 5
by A verified traveller

Posted 24-Sep-2016
Everything was excellent.the food was 5 star. The only thing is, I wish they had the water sports available at sunrise.
5out of 5
by A verified traveller from Yuma, AZ

It gets better every time...

Posted 20-Sep-2016
Pros: Location, Private Beach, Staff, Food, Drinks, Cleanliness, Activities, All-Inclusive, Customer Service
Cons: Intermittent Wi-Fi Connection
Location: Playa Del Carmen, Malls, La Quinta Avenida, Nightlife, Clubs, Restaurant, Theme Parks, Beach, Scuba Diving
It is not my first time at this resort, and it won't be the last. The location is perfect: it is located within a private community and close to major tourism sites. The resort itself is clean and upscale. The rooms are spacious and well-maintained. The staff is always there to assist you and in a friendly manner. In particular, I want to recommend speaking to Christian. He made our stay pleasant. I had stayed at this resort in the past and made some suggestions in regards to activities and improvements that would make the guests happy. To my surprise, this time around they had more activities including a ping pong table tournament. All in all, if you are in the Playa del Carmen area, this is the resort to stay at. The experience is truly all-inclusive!
Comment from Hotel Management
23-Sep-2016 by Carlos at Royal Hideaway, Hotel Management
It was a pleasure to have you back again, Gabriel. The pictures you took look fantastic! We are looking forward to surprise you even more the next time.
5out of 5
by A verified traveller from TX

Excellent overall vacation!!

Posted 20-Sep-2016
Will certainly return to this little piece of heaven!! Excellent resort-- perfect vacation!!
Comment from Hotel Management
23-Sep-2016 by Carlos at Royal Hideaway, Hotel Management
Hello, Karen. It is great to read you had a wonderful vacation. We hope you had an also excelent flight back home!
4out of 5
by A verified traveller from Dallas,TX

Beautiful location, relaxing atmosphere, good food

Posted 20-Sep-2016
Pros: Friendliness of the staff. Restaurants were delicious.
Cons: Room Service. Our order was wrong a couple times. Very timely but wasn't right on occasion. Not sure if it was a communication problem or just a error
Location: I liked the location. I enjoyed the little shopping area right outside the resort and the activities available right on the beach.
Beaches were beautiful. Staff at beach area and pool very attentive. Our concierge was so helpful and pleasant. Even staff that we just walked by said hello and asked how we were doing with a smile. Our room was nice and cool and the daily cleaning and turn down service was so nice. Definitely the relaxation that my husband and I needed!
Comment from Hotel Management
29-Sep-2016 by Carlos at Royal Hideaway, Hotel Management
Hello, Sara. We are sorry you had inconveniences with tour room service orders, I can assure you this must have been a one time thing. Thank you for bringing it to our attention.
5out of 5
by A verified traveller from Reading, UK

Perfect!

Posted 18-Sep-2016
Absolutely perfect hotel for a relaxing holiday. Excellent food quality and choice. Staff cannot do more for you. Excellent experience, we will definitely be returning!
Comment from Hotel Management
19-Sep-2016 by Carlos at Royal Hideaway, Hotel Management
Hi, PB7. We cannot wait to have you back again! Comments like yours are the reason we love what we do.
5out of 5
by A verified traveller from Texas

Beautiful and well organized resort.

Posted 14-Sep-2016
Pros: Well organized, well kept facilities, pleasant workers, beautiful beach and pools, good restaurants.
Cons: Bathroom sinks, tub and shower starts showing their ages.
Location: It's a walk to go to town. The resort can organize excursions at request.
We had a wonderful time at this beautiful and well organized resort. September is the low season so it was not crowded. A few villa was closed for renovation but no construction noises heard or intrusive workers seen. We stayed at villa 31 which are close to the pools and the breakfast restaurants The room is spacious with two queen size beds. The bathroom is large with both tub and shower. We did not have ocean view but the garden view was very pleasant. All the restaurants offered good food with great services. We enjoyed very much the sandy beach, the big pools, and the small iguanas greeting us every morning on the way to breakfast.
Comment from Hotel Management
19-Sep-2016 by Carlos at Royal Hideaway, Hotel Management
Wonderful pictures, Jane! We are glad we could be part of your vacation. Thank you for bringing the situation with the sinks to our attention, rest assured we are taking this into account as part of our renovations.
5out of 5
by A verified traveller from Texas

Beautiful hotel

Posted 13-Sep-2016
Pros: The laid back comfortable atmosphere.
Cons: There wasn't much to do as far as night life.
Location: Plenty of beach activities and close proximity to town, 5 minute cab ride or 20 minute walk for shopping.
We were in this hotel for 5 days and absolutely loved it. The staff was amazing...they were all so nice and eager to help with anything. The beach area was beautiful, clean and private as well as the hotel grounds.
5out of 5
by A verified traveller from New York

Best hotel in Playacar. Best decision ever.

Posted 12-Sep-2016
Pros: It's beachfront with white sands, clean beach and clear blue waters. Very homey feel and adults only. Quality food in restos too. Best service.
Location: Very close to 5th ave shops. Close to Xplor park. You can do parasailing, snorkeling, kayaking nearby and the hotel has diff activities everyday.
The Royal Hideaway Playacar was highly recommended by my friend who worked in the hotel industry and knows what high standards mean. Royal Hideaway and my friend did not disappoint us and met all our expectations and more! There are a lot of great things to say about the hotel so I hope I cover them all here: The hotel sent us a pre-check in form which had questions about our preferences on drinks, pillow, room scent, etc. I thought this was a very nice touch to make sure everything is ready according to how you want things to be when you arrive. To customize and tailor your room according to what would make you feel at home. When we arrived in our room, we had a basket of fruits, champagne and chocolate-covered strawberries with a note welcoming us for our honeymoon. That was a nice, thoughtful and personal touch. And as a true testament to their excellent service, my husband left his RayBan sunglasses at one of the cabanas by the beach. We only got to report it to the hotel the next day and the staff moved right away to find it. And true enough, he got it back. It could have been very well lost but that’s how great their service is. They pay attention to detail. Staff were very courteous, accommodating and will go out of their way to provide what you need. There were several staff around so you would always get the attention you need and they’ll always make sure that everything is in order for you and that you are comfortable.