Ratings based on 708 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from KC

terrific vacation

Posted 23-Jul-2016
Lobby & grounds & pool & beach are beautiful. the food was delicious. The room was lovely & spacious. The staff was over the top accommodating...so friendly & attentive.
4out of 5
by A verified traveller from Dallas, TX

Good resort with great service

Posted 20-Jul-2016
Pros: I liked the service, food, pools, and beach.
Cons: They could update their buildings. A few things on the outside of the buildings were slightly outdated.
Location: There are plenty of things to do nearby. Excursions, jet skis, etc.
My wife and I just returned from a six night trip to this resort. It was a good resort overall. What stood out was the service. The service was excellent, especially at the pool, the beach, and in the restaurants. The employees worked very hard to serve you and accommodate any requests you have. The service makes this resort enjoyable. The rooms were good and they were kept clean. The bed was comfortable and the room was pretty large. You can definitely tell that the rooms are older but with updated amenities. The grounds were extremely well kept. Beautiful property and great beach. The two main pools at this resort are nice and large as well. I liked the set up of the pools.They even gave 10 minute massages for tips by the pool. It felt amazing, and it only cost me like $3. I felt great for hours afterwards. All of the food was good, but some things I tasted were great. The restaurants do require dinner reservations, but it very easy to make them with your very friendly concierge. This is not a hassle at all. Every night during dinner we returned to a tidy room with turn down service. This was an awesome feature to the trip as well. The dinner reservations help them to know when you will be gone so that they can do turn down service and freshen up the room. It works great. This is definitely a place for adults who want to relax, not party. I recommend this for people looking for a relaxing time on the beach and by the pool, with nice restaurants and great service.
5out of 5
by A verified traveller

Exceeded expectations in every single way.

Posted 20-Jul-2016
Royal Hideaway is a fantastic resort. The property is gorgeous, the food is amazing, and the service and staff are top notch. We will definitely be going back.
5out of 5
by A verified traveller

Posted 19-Jul-2016
Cons: The price of snorkeling was a pricey $45/p compared to other resorts. And please move the rope in the ocean further back so there is room to swim.
The facility was beautiful and the staff were super polite. We had forgotten our I pad and sunglasses the day we left in the room and the hotel sent it to us in the mail!
5out of 5
by A verified traveller

viaje de descando

Posted 19-Jul-2016
Excelente!! Ideal para descansar y pasarte unos días muy bien atendido.
4out of 5
by A verified traveller from Longview, TX

Exceeded my expectations!

Posted 17-Jul-2016
This was the perfect, kids free, getaway for our anniversary. The resort itself was beautiful and quiet. Most nights the place shuts down by 11 pm. It is a smaller resort so it is not crawling with people which makes the service there incredible. I would have to say the service there stood out the most. Each building has its own concierge. Another standout was the food in the restaurants at the resorts. I will also point out that there are currently renovating the rooms so they are definitely keeping the place up. The only minor issue we had was the water would cycle from hot to cold in the shower. Like I said, a very small problem considering we had been in the sun all day. And lastly, the people we met while there were awesome! Oh yea, just a reminder for the men, bring long pants and closed toed shoes for the restaurants.
5out of 5
by A verified traveller

Great service

Posted 16-Jul-2016
The service and food at royal hideaway is amazing.
5out of 5
by A verified traveller from CO

5 star food- 1 star shower

Posted 16-Jul-2016
Pros: Almost everything!
Cons: The showers! Hot, cold, hot, cold- terrible!
Location: Great beach. Starbucks across the street, playa del Carmen twenty minute walk.
Amazing service, amazing food. Everyone wanted to impress you. A world traveler, I have never experienced this kind of food. Want your glasses cleaned at the pool- check. A spritz of Evian- check!
5out of 5
by A verified traveller

greattt food.....staff wonderful

Posted 15-Jul-2016
Pros: yes
Cons: none
the best vacation ever---everything was perfect-- we were celebrating anniversary and hubby b day
5out of 5
by A verified traveller from New Jersey

Complete luxury, exceptional service

Posted 06-Jul-2016
We returned to the Royal Hideaway for our 15th wedding anniversary. We were last there for our Honeymoon. It was amazing how well maintained the hotel was 15 years later. Our anniversary was every bit as magical as our honeymoon. The food and service at RH Are spectacular. My wife and I will return every year for a few days of adults only relaxation.