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Get an overview of this hotelSerene oceanfront resort adjacent to Playa del Carmen


In Playacar community

Set on the sparkling sands of the Caribbean Sea, the Playacar Palace All Inclusive sits within a resort community and is adjacent to the Cozumel Island ferry terminal. The town of Playa del Carmen is 1 block away.

All-Inclusive resort

Included in the room rate at the Playacar Palace All Inclusive are cocktails at swim-up, poolside, and lobby bars; 24-hour room service; wireless Internet access; and exchange privileges with several companion resorts.

2-person tubs

Adjacent to private balconies or patios--many with ocean views--are two-person in-room jetted tubs. Rooms at Playacar Palace All Inclusive also include liquor dispensers, minibars, and LCD TVs with satellite channels.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Tennis
  • Volleyball

Kids' club

  • Supervised activities for children between 4 and 12 years old


  • Onsite entertainment and activities

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Hotel Amenities

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information). Complimentary wireless Internet access is provided to guests.

Adjacent to the Cozumel Island ferry terminal and one block from downtown Playa del Carmen, the Playacar Palace All Inclusive sits on the sparkling sands of the Caribbean Sea. Guests have use of a meandering oceanfront pool. A full-service spa and spa boutique are on site. Babysitting services are available for a surcharge, and ages 4–12 can join in arts and crafts and other supervised activities at the resort's kids club.

Dining options include casual buffets, Italian and Asian specialty restaurants, and 24-hour room service. Exchange privileges with several companion resorts include couples-only Sun Palace. The resort provides complimentary valet parking and a shuttle service to and from the airport can be arranged for a surcharge.

  • Number of buildings/towers - 1 
  • Beach umbrellas 
  • Beach sun loungers 
  • Beach towels 
  • Babysitting or childcare (surcharge) 
  • Free valet parking 
  • Free WiFi 
  • Full-service spa 
  • Poolside bar 
  • Swim-up bar 
  • Free use of nearby fitness center 
  • Children's club (free) 
  • Multilingual staff 
  • 24-hour front desk 
  • Total number of rooms - 200 
  • Gift shops or newsstand 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Number of floors - 5 
  • Tennis on site 
  • Number of bars/lounges - 4 
  • Business center 
  • Free breakfast 
  • Concierge services 
  • 24-hour fitness facilities 
  • Number of outdoor pools - 2 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Luggage storage 
  • Hair salon 
  • Shopping on site 
  • Meeting rooms 2 
  • Garden 
  • Terrace 
  • Porter/bellhop 
  • Free self parking 
  • Number of restaurants - 4 
  • Children's pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Free valet parking

Room Amenities

  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Premium bedding 
  • Room service (24 hours) 
  • Air conditioning 
  • Climate control 
  • Phone 
  • Free local calls 
  • Free long-distance calls 
  • Minibar (stocked, free items) 
  • Coffee/tea maker 
  • Free bottled water 
  • Turndown service 
  • Designer toiletries 
  • Jetted bathtub 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Iron/ironing board 
  • Satellite TV service 
  • Daily housekeeping 
  • Private bathroom 
  • LED TV 
  • Rollaway/extra beds (free) 
  • Desk 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Blackout drapes/curtains 

Where to Eat

All meals, beverages, and gratuities at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

Cafe del Mar - Casual buffet restaurant. International and Mexican fares. Wet clothing or uncovered swimwear not permitted. Breakfast, lunch, and dinner.

Terrazza - A la carte Italian cuisine. Dress code enforced. Dinner.

MoMoNoHaNa - A la carte Asian cuisine. Dress code enforced. Dinner.

Room service - Available 24 hours a day.

Guests can also take advantage of privilege-exchange programs at all Palace resorts.

Bars at the Playacar Palace All Inclusive on the Riviera Maya include poolside, swim-up, and lobby options.

Nearby Things to Do

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

A large outdoor pool with swim-up bar meanders along the oceanfront and is surrounded by a large sundeck and lounge chairs that face the sea. Tennis courts and beach volleyball are also provided. Ages 4–12 have access to a complimentary kids club and a children's pool.

For additional surcharges, guests can play at the 27-hole Jack Nicklaus Signature golf course at Moon Golf & Spa Resort.

Guests also have access to snorkeling equipment (surcharge) at companion resort Cozumel Palace and to the beaches and swimming pools at several other companion resorts.

Other popular recreational activities include fishing excursions, scuba diving, horse riding, and parasailing (surcharges for all). The resort can assist with arrangements.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Surfing/boogie boarding nearby 
  • Windsurfing nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Volleyball on site 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Steam room in spa 
  • Number of treatment rooms 6 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Roll-in shower 
  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time ends at Midnight

Check-in time starts at 3 PM

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the discounted rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Hotel Name

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Up to USD 2500 Resort Credit Promotion

Book a minimum 3-night stay for travel now - December 23, 2016 and receive a resort credit valid towards select resort services and amenities, including golf, spa, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay:

  • USD 500 resort credit with a 3-night stay
  • USD 750 resort credit with a 4-night stay
  • USD 1500 resort credit with a 5-8 night stay
  • USD 2000 resort credit with a 9-11 night stay
  • USD 2500 resort credit with a 12-night minimum stay
Valid for all room/rate categories. Credit applied to guest's final bill at check-out. One credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services, products, are subject to availability. Golf credit is valid for resorts in Cancun and Riviera Maya. Resort credit for scuba diving at Cozumel Palace is valid for certified and non-certified divers and beginners. Unused credits valid for up to 1 year from the check-out date and is transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2016. When using resort credit for My Palace Memories, Resort Credit Shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Offer is subject to change. Other restrictions may apply.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include the following:

  • Access to the facilities and restaurants at the resort’s sister properties, including:
    • Beach Palace Resort All Inclusive
    • Isla Mujeres Palace All Inclusive Resort
    • Moon Palace Golf & Spa Resort All Inclusive
    • Sun Palace Couples Only All Inclusive
    • Cozumel Palace All Inclusive
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits:

  • Mini honeymoon cake
  • Bottle of sparkling wine
  • Complimentary honeymoon dinner at select restaurants
  • 2 honeymoon t-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turndown service
  • Honeymoon desk
  • Late check-out until 6 PM (subject to request and availability)
Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Stay, Play, and Eat Free

Book a stay in any room or rate category now - August 28, 2016 for travel June 1 - August 31, 2016 and kids 12 and under stay, play, and eat for free.

Must book any room or rate category to receive benefits. Full details at check-in. Children 12 and younger eat free when ordering from the children's menu and dining with paying adults order from the regular menu. Limited to 2 children per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. There are no room charges for children 12 and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Reservations with overlapping dates qualify for this promotion; discount will apply for nights within travel window. Proof of child age required at check-in. In the event the child is over the age of 12 at check-in, the difference in rate will be charged at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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