Get an overview of this hotel4-star beach resort with a full-service spa

Collecting Nectar Points

Popular property highlights

Breakfast included
Free self parking
Free valet parking
Free WiFi
Outdoor pool

Location

Nestled on the beach, this Playacar resort is within a 10-minute walk of Playa del Carmen Maritime Terminal and Yucatek Divers. Central Square and Nuestra Senora del Carmen Catholic Church are also within 15 minutes.

Resort features

Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.

Room amenities

All 201 properties boast jetted bathtubs, and offer free WiFi and free minibar items. IPod docking stations and 24-hour room service are standard, as are LED TVs with satellite channels.

Renovations & Closures

This property is undergoing renovations from 16 August 2017 until 15 November 2017 (completion date subject to change).
 

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties
  • Dining availability is limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site live performances

Not included

  • Golf green fees
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Resort Amenities

Playacar Palace All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive such as the free kids' club and the outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and A swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive resort also offers a kid's pool, an outdoor tennis court and a steam room. Guests can use the outdoor pool at a partner property. On-site self parking and valet parking are complimentary.

Playacar Palace All Inclusive has designated areas for smoking.

  • Elevator/lift 
  • Fitness facilities 
  • 24-hour front desk 
  • Poolside bar 
  • Business center 
  • Porter/bellhop 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free valet parking 
  • Outdoor pool 
  • Conference space size (meters) - 300 
  • Terrace 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference center 
  • Designated smoking areas 
  • Shopping on site 
  • Outdoor tennis court 
  • Pool umbrellas 
  • Total number of rooms - 201 
  • Number of floors - 5 
  • Number of buildings/towers - 1 
  • Coffee/tea in common areas 
  • Designated smoking areas (fines apply) 
  • Number of bars/lounges - 2 
  • Full-service spa 
  • Beach umbrellas 
  • Swim-up bar 
  • Free breakfast 
  • Conference space 
  • Billiards or pool table 
  • Spa treatment room(s) 
  • Tours/ticket assistance 
  • Meeting rooms 2 
  • Beach sun loungers 
  • Free WiFi 
  • Pool sun loungers 
  • Steam room 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Children's pool 
  • Number of restaurants - 3 
  • Conference space size (feet) - 3229 
  • Beach towels 
  • Wedding services 
  • Garden 
  • Multilingual staff 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Free cribs/infant beds 
  • Premium TV channels 
  • Premium bedding 
  • Room service (24 hours) 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Free local calls 
  • Free long-distance calls 
  • Minibar (stocked, free items) 
  • Coffee/tea maker 
  • Free bottled water 
  • Turndown service 
  • Designer toiletries 
  • Jetted bathtub 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Satellite TV service 
  • iPod docking station 
  • Daily housekeeping 
  • Private bathroom 
  • LED TV 
  • Rollaway/extra beds (free) 
  • Desk 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Blackout drapes/curtains 

Where to Eat

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:30 AM.

Playacar Palace All Inclusive has 3 restaurants on-site.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Parasailing nearby 
  • Surfing/boogie boarding nearby 
  • Beach volleyball on site 
  • Windsurfing nearby 
  • Yoga classes/instruction on site 
  • Bicycle rentals nearby 
  • Ecotours nearby 
  • Fitness classes on site 
  • Sailing nearby 
  • Scuba diving nearby 

Spa Services

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Sauna in spa 
  • Steam room in spa 
  • Minimum age to access spa is 18 
  • Reflexology 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No pets or service animals allowed
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Resort Name

  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace All Inclusive
  • Playacar Palace Playa del Carmen
  • Playacar Palace

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. No pets or service animals are allowed at this property.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, breakfast in bed (upon request), guaranteed turndown service, and late check-out until 6 PM (subject to request and availability).

Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Resort Credit Offer

Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.

Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.


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