Get an overview of this hotelSerene oceanfront resort adjacent to Playa del Carmen
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In Playacar community
Set on the sparkling sands of the Caribbean Sea, the Playacar Palace All Inclusive sits within a resort community and is adjacent to the Cozumel Island ferry terminal. The town of Playa del Carmen is 1 block away.
Included in the room rate at the Playacar Palace All Inclusive are cocktails at swim-up, poolside, and lobby bars; 24-hour room service; wireless Internet access; and exchange privileges with several companion resorts.
Adjacent to private balconies or patios--many with ocean views--are double in-room jetted tubs. Rooms at Playacar Palace All Inclusive also include liquor dispensers, minibars, and smart TVs with satellite channels.Information missing or incorrect? Tell us!Opens in a new window
Playacar Palace All Inclusive
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
- Dining availability limited at one or more venues
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
- Fitness facilities
- Supervised activities for children between 4 and 12 years old
- Onsite live performances
- Golf green fees
- Motorized water sports
- Scuba-diving certification
- Scuba-diving lessons
- Premium food items
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information). Complimentary wireless Internet access is provided to guests.
Adjacent to the Cozumel Island ferry terminal and one block from downtown Playa del Carmen, the Playacar Palace All Inclusive sits on the sparkling sands of the Caribbean Sea. Guests have use of a meandering oceanfront pool. A full-service spa and spa boutique are on site, as well as 3,229 sq feet (300 sq meters) of conference space. Babysitting services are available for a surcharge, and ages 4–12 can join in arts and crafts and other supervised activities at the resort's kids club.
Dining options include casual buffets, Italian and Asian specialty restaurants, and 24-hour room service. Exchange privileges with several companion resorts include couples-only Sun Palace. The resort provides complimentary valet parking and a shuttle service to and from the airport can be arranged for a surcharge.
- Free valet parking
- Babysitting or childcare (surcharge)
- Beach umbrellas
- Beach sun loungers
- Free WiFi
- Number of buildings/towers - 1
- Full-service spa
- Beach towels
- Poolside bar
- Swim-up bar
- Children's club (free)
- Multilingual staff
- Total number of rooms - 201
- 24-hour front desk
- Gift shops or newsstand
- Dry cleaning/laundry service
- Number of floors - 5
- Number of bars/lounges - 2
- Business center
- Coffee/tea in common areas
- Free breakfast
- Concierge services
- Conference space
- Fitness facilities
- Pool umbrellas
- Billiards or pool table
- Designated smoking areas (fines apply)
- Luggage storage
- Designated smoking areas
- Tours/ticket assistance
- Shopping on site
- Hair salon
- Spa treatment room(s)
- Meeting rooms 2
- Number of restaurants - 3
- Conference space size (feet) - 3229
- Conference space size (meters) - 300
- Pool sun loungers
- Conference center
- Outdoor tennis court
- Free self parking
- Steam room
- Children's pool
- Outdoor pool
- Wedding services
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking, Free valet parking
- Free cribs/infant beds
- Premium TV channels
- Premium bedding
- Room service (24 hours)
- Air conditioning
- In-room climate control (air conditioning)
- Free local calls
- Free long-distance calls
- Coffee/tea maker
- Free bottled water
- Minibar (stocked, free items)
- Turndown service
- Designer toiletries
- Jetted bathtub
- Free toiletries
- Hair dryer
- Separate bathtub and shower
- In-room childcare (surcharge)
- Iron/ironing board
- Satellite TV service
- iPod docking station
- Daily housekeeping
- Private bathroom
- LED TV
- Rollaway/extra beds (free)
- Free WiFi
- In-room safe (laptop compatible)
- Blackout drapes/curtains
Where to Eat
All meals, beverages, and gratuities at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
Cafe del Mar - Casual buffet restaurant. International and Mexican fares. Wet clothing or uncovered swimwear not permitted. Breakfast, lunch, and dinner.
Terrazza - A la carte Italian cuisine. Serves dinner. Wet clothing or uncovered swimwear not permitted.
MoMoNoHaNa - A la carte Asian cuisine. Serves dinner. Wet clothing or uncovered swimwear not permitted.
Room service - Available 24 hours a day.
Guests can also take advantage of privilege-exchange programs at all Palace resorts.
Bars at the Playacar Palace All Inclusive on the Riviera Maya include poolside, swim-up, and lobby options.
Nearby Things to Do
The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
A large outdoor pool with swim-up bar meanders along the oceanfront and is surrounded by a large sundeck and lounge chairs that face the sea. Tennis courts and beach volleyball are also provided. Ages 4–12 have access to a complimentary kids club and a children's pool.
For additional surcharges, guests can play at the 27-hole Jack Nicklaus Signature golf course at Moon Golf & Spa Resor
Guests also have access to snorkeling equipment (surcharge) at companion resort Cozumel Palace and to the beaches and swimming pools at several other companion resorts.
Other popular recreational activities include fishing excursions, scuba diving, horse riding, and parasailing (surcharges for all). The resort can assist with arrangements.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Golfing nearby
- Snorkeling nearby
- Surfing/boogie boarding nearby
- Sailing nearby
- Scuba diving nearby
- Windsurfing nearby
- Bicycle rentals nearby
- Parasailing nearby
- Ecotours nearby
- Fitness classes on site
- Yoga classes/instruction on site
- Beach volleyball on site
- Hot stone massage
- Deep tissue massage
- Steam room in spa
- Number of treatment rooms 6
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Sauna in spa
- Minimum age to access spa is 18
- Body treatments
- Facial treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Roll-in shower
- Accessible bathroom
- In-room accessibility
Check-in time ends at midnight
Minimum check-in age is 18
Check-in time starts at 3 PM
Special check-in instructions:
Check-out time is noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
- No pets or service animals allowed
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No pets or service animals allowed
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.
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- Playacar Palace All Inclusive Playa del Carmen
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We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include the following:
- Access to the facilities and restaurants at the resort’s sister properties, including:
- Beach Palace Resort All Inclusive
- Isla Mujeres Palace All Inclusive Resort
- Moon Palace Golf & Spa Resort All Inclusive
- Sun Palace Couples Only All Inclusive
- Cozumel Palace All Inclusive
Kids Stay, Play, and Eat Offer
Book a stay in any room or rate category from now - August 28, 2017, for travel June 1, 2017 - August 31, 2017, and kids 12 and under stay, play, and eat for free.
Details at check-in. Offer may not include taxes or gratuities. Limited to 2 children under the age of 12, per room. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Proof of child age required at check-in. In the event the child is over the age of 12 at check-in, the difference in rate will be charged at check-in. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. This promotion is subject to change without prior notice. Offer subject to availability. Other restrictions may apply.
Complimentary Honeymoon Offer
Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits:
- Mini honeymoon cake
- Bottle of sparkling wine
- Complimentary honeymoon dinner at select restaurants
- 2 honeymoon t-shirts
- Breakfast in bed (upon request)
- Guaranteed turndown service
- Honeymoon desk
- Late check-out until 6 PM (subject to request and availability)