Reception

Reviews of Hotel Playa Encantada

2.5 out of 5
Hotel Playa Encantada
Calle 12 bis Nte, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 135 reviews" "
Rating 8 - Good. 40 out of 135 reviews" "
Rating 6 - Okay. 16 out of 135 reviews" "
Rating 4 - Poor. 5 out of 135 reviews" "
Rating 2 - Terrible. 2 out of 135 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

simon, Vancouver

Showering water is cold most of the time . Some towels are old and ripped . The room needs some maintenance , freshing it up . Location is central , staff are nice , clean water is provided in public area. WIFI and phone needs Maintenance.
Stayed 3 nights in Mar 2024
Response from alz on 13 Mar 2024
Gracias por los comentarios. Nos encargaremos de resolver sus inquietudes.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 3 nights in Mar 2024
Response from alz on 6 Mar 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

10/10 Excellent

EFRAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar en relación costo y calidad, no esperen lujos. Las habitaciones las limpian todos los días. El servicio es atento. Si desea pasar unos días en Playa del Carmen y no cuenta con un gran presupuesto este hotel es muy buena opción.
Stayed 7 nights in Dec 2023
Response from alz on 9 Jan 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

10/10 Excellent

norma borjas

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
very close for bus station ,restaurants and super markets also close to the 5th ave, only one thing is no amenities on lobby !
Stayed 3 nights in Dec 2023
Response from alz on 8 Jan 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

10/10 Excellent

Jorge

Stayed 3 nights in Dec 2023
Response from alz on 3 Jan 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

8/10 Good

Giedre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from alz on 1 Feb 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

6/10 Okay

norma borjas

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel very close to the 5th ave close for supermarkets and restaurants
Stayed 2 nights in Dec 2023
Response from alz on 28 Dec 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

4/10 Poor

Bella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart.
Stayed 4 nights in Dec 2023
Response from alz on 28 Dec 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Le comentamos que si hay agua caliente y es staff está a disposición para lo que precise ,en la medida de lo posible las peticiones a sus necesidades son atendidas

10/10 Excellent

Hector, Moreno Valley

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Gracias¡ on 21 Sept 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. La esperamos de regreso muy pronto!!

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in May 2023
Response from alz on 9 May 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

6/10 Okay

BETTY

Stayed 1 night in Mar 2023

8/10 Good

Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 weeks in a kitchenette unit next to the pool. We chose this location because it was reasonably priced, convenient to groceries, 5th and 10th Ave, the beach is a 10 minute walk and bus station (ADO Alterna) next door. There are no views and a loading dock next door that, at times, was noisy from the back up beepers which is minimal. We had a wonderful time here, the beds are nice and our unit was very comfortable. Wifi is great and the staff were friendly and helpful. Would stay here again.
Stayed 21 nights in Jan 2023
Response from laz on 7 Feb 2023
Nos alegra muchísimo que haya disfrutado su estadía con nosotros.Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

10/10 Excellent

CHARLES, newnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little property just off of Fifth Avenue a few blocks. Very basic room but spacious. Had a coffee maker but no coffee (no big deal). It is close to Wal Mart and another large grocery store. Plenty of restaurants in walking distance. Very good price. Maid service was very good. The small refrigerator worked very well for keeping sodas, wine and beer nice and cool. Had a little tiny ice tray which we did not notice at first but it was nice to make a very small amount of ice for our drinks. I would definitely stay here again.
Stayed 3 nights in Jul 2022
Response from alm on 2 Aug 2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

6/10 Okay

Melissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is simple and the rooms were clean. The beds were comfy but the pillows were rock hard. The hotel needs to enforce better rules for guests after hours. Every night we were there, a group of guests were drunk and screaming til 2 am. Every night. I requested front desk to help out and I think only the third night they did something around 1 am. So if you are ok with that, this hotel is for you, as location and hotel itself Is good for the price.
Stayed 3 nights in Jul 2022
Response from alm on 1 Aug 2022
Gracias por los comentarios. Nos encargaremos de resolver sus inquietudes.

10/10 Excellent

nimisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Very good accommodation for the price.
Stayed 6 nights in Jun 2022
Response from alz on 14 Jun 2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

4/10 Poor

Erik

Stayed 5 nights in May 2022

8/10 Good

ARIANNE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación grande con aire acondicionado y limpia. Buena calidad / precio
Stayed 2 nights in May 2022
Response from alv on 14 Jun 2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

10/10 Excellent

Mohja, Los Angeles

Very nice hotel.
Stayed 1 night in Mar 2022
Response from al on 31 Mar 2022
Nos alegra mucho que haya disfrutado la estancia con nosotros .Lo esperamos de regreso pronto!

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Amazing staff , secured, great location
Stayed 14 nights in Mar 2022
Response from al on 26 Mar 2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

8/10 Good

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very nice basic suite. The beds are very hard however. The price makes up for the hard bed.
Stayed 2 nights in Feb 2022
Response from ALZ on 8 Mar 2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

10/10 Excellent

Susan

Stayed 1 night in Jan 2022
Response from alz on 7 Jan 2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. La esperamos de regreso muy pronto!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a convenient location.
Stayed 2 nights in Aug 2021
Response from alz on 9 Sept 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, room was clean, staff was super nice
Stayed 1 night in Aug 2021
Response from alz on 2 Sept 2021
Thanks for staying with us. We appreciate your feedback!"

4/10 Poor

Steve

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 4 nights in Aug 2021
Response from alz on 2 Sept 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice inexpensive hotel with a pool. Friendly staff and large suites. Only issue was during checkin; showed up at 1 and was told it would be an hour before the room was ready. Showed up an hour and a half later and was told it will be 30min. Unloaded the car and as I finished I was told it will be done in 5 min. Which it was. Left me scratching my head on timings. Pool is big and very inviting. Did see a cockroach in the room but it’s Mexico.
Stayed 1 night in Aug 2021
Response from alz on 2 Sept 2021
Thanks for staying with us. We appreciate your feedback!"

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Reasonably priced and great location! The room was comfortable and spacious.
Stayed 1 night in Jul 2021
Response from alz on 8 Jul 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. La esperamos de regreso muy pronto!!

8/10 Good

Vicente

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa
The staff was great! They have a nice pool! Rooms can get a little hot if you are not in the bedroom. Overall a great place to stay for the price! Close to everything! Easy walk to 5th Avenue.
Stayed 3 nights in May 2021
Response from alz on 22 May 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Lo esperamos de regreso muy pronto!!

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Excellent service
Stayed 5 nights in May 2021
Response from alz on 14 May 2021
¡Gracias por sus comentarios !! Su opinión es muy importante para nosotros!

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best central hotel
Excellent location, friendly staff, spacious room & it’s quiet at night.
Stayed 5 nights in Apr 2021
Response from alz on 11 May 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. La esperamos de regreso muy pronto!!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2021
Response from ale on 12 Jan 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

8/10 Good

pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from ale on 5 Jan 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wszystko mi odpowiadało wielkosc pokoju fajny basen szybka i miła obsługa darmowa kawa i babka każdego ranka kosmetyki uzupełniane codziennie i wszedzie blisko do morza marketu walmart polecam przyzwoity i niedrogi hotel
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Basic accommodations. Very good location especially for those who party at night. A bit pricy for what is offered. Cable was very limited. Pleasant staff.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Calmly and relax a very nice team clean and safe ok location.
Stayed 14 nights in Aug 2019

6/10 Okay

Ricardo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

6/10 Okay

La Vida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
En general todo iba bien, hasta que entre a la piscina y uno de los escalones para entrar y salir de la alberca estaba safado, mi tía de 65 años quiso salir y se golpeo por el escalón. La gente de recepción acudió con un botiquín, fueron amables pero si es un peligro ese escalón. Por fortuna no paso a mas.
Stayed 4 nights in Feb 2024
Response from alz on 2 Mar 2024
Gracias por los comentarios. Nos encargaremos de resolver sus inquietudes.

8/10 Good

Adalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from alz on 27 Feb 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

10/10 Excellent

Ernesto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy céntrico y caminando puedes llegar a la quinta avenida y a la playa.
Stayed 1 night in Dec 2023
Response from alz on 18 Jan 2024
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.Lo esperamos de regreso muy pronto!!

8/10 Good

Rocio Alejandra

Stayed 3 nights in Dec 2023
Response from alz on 25 Dec 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from alz on 16 Dec 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.La esperamos de regreso muy pronto!!

6/10 Okay

amélie

Liked: Staff & service
Disliked: Cleanliness, room comfort
L’hôtel est très bien situe a 5 minutes a pied de la rue principale Les personnes de l’accueil ont été agréables et serviables Par contre les draps du lit étaient sales les rideaux occultants avaient des trous et le jour passait a travers Le petit déjeuner n’est pas sur place et l’on doit marcher afin de s’y rendre, il serait judicieux de le préciser lorsque l’on paie
Stayed 3 nights in Nov 2023
Response from alz on 16 Dec 2023
Gracias por los comentarios. Nos encargaremos de resolver sus inquietudes

8/10 Good

Ana Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto la estancia de varios días en el hotel.
Stayed 8 nights in Nov 2023
Response from alz on 28 Nov 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. La esperamos de regreso muy pronto!!

8/10 Good

Emi

Stayed 2 nights in Nov 2023
Response from alz on 13 Nov 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Lo esperamos de regreso muy pronto!!

10/10 Excellent

JOSE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención… buen costo. Muy accesible
Stayed 2 nights in Sep 2023
Response from alz on 7 Nov 2023
Gracias por los comentarios. Su opinión es muy importante para nosotros. Lo esperamos de regreso muy pronto!!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general las instalaciones son muy buenas, la habitación es amplia y muy cómoda.
Response from Gracias¡ on 6 Nov 2023
Gracias por hospedarse con nosotros

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia fue muy agradable, la habitación fue muy cómoda.
Response from muchas gracias on 6 Nov 2023
Gracias por hospedarse con nosotros

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy cómodo para hospedarse. El servicio y las instalaciones son muy buenas.
Response from Gracias¡ on 6 Nov 2023
Gracias por hospedarse con nosotros

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023
Response from alz on 6 Nov 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. La esperamos de regreso muy pronto!!

10/10 Excellent

Aldo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar me sorprendió para bien, excelente atención, muy buenas instalaciones, la alberca bonita, justamente está al lado del ADO, a dos cuadras de Walmart y de un Mega. Tal vez mejoraría el sofacama y el control del aire acondicionado no funcionaba bien.
Stayed 1 night in Oct 2023
Response from alz on 18 Oct 2023
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Nos encargaremos de resolver sus inquietudes. Lo esperamos de regreso muy pronto!!