Casita Jungle Rooftop Pool | In-room safe, individually decorated, individually furnished

Reviews of Papaya Playa Project

4 out of 5
Papaya Playa Project
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 164 out of 305 reviews" "
Rating 8 - Good. 55 out of 305 reviews" "
Rating 6 - Okay. 28 out of 305 reviews" "
Rating 4 - Poor. 27 out of 305 reviews" "
Rating 2 - Terrible. 31 out of 305 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Shammi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and the staff are nice.
Stayed 4 nights in Feb 2024

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Stayed 6 nights in Feb 2024

2/10 Terrible

Christopher

Travelled with group
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shelley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Stayed 7 nights in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Magical
Stayed 9 nights in Sep 2023
Response from Guest Experience Team on 25 Sept 2023
Thank you, Morgan, for your magical review of the Papaya Playa Project. We look forward to welcoming you back for another memorable stay.

4/10 Poor

Felix

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on 14 Sept 2023
Dear Felix, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

Elad

Stayed 3 nights in Aug 2023

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for nature people lovers .
Stayed 4 nights in Aug 2023
Response from Papaya Playa Project on 14 Sept 2023
Thank you, Susan, for your review of the Papaya Playa Project. We're glad to hear that it's a good choice for nature lovers. We appreciate your kind feedback.

6/10 Okay

Robert

Stayed 3 nights in Jul 2023
Response from Papaya Playa Project on 14 Sept 2023
Dear Robert, thank you for choosing Papaya Playa Project and for taking the time to rate your recent stay. I would like to take this opportunity to apologize for creating the wrong impression of our service. Once again thank you for your time, and hopefully, when you come back to Tulum you will give us the opportunity to change and exceed your expectations.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
PPP
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
Stayed 1 night in Jul 2023
Response from Call Center PPP on 25 Jul 2023
Dear DanielleThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

4/10 Poor

Mark

Travelled with partner
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
Stayed 3 nights in Jul 2023
Response from Call Center PPP on 8 Jul 2023
Dear MarkThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

MARISLEIDYS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
Stayed 4 nights in Jun 2023
Response from Call Center PPP on 17 Jun 2023
Dear MARISLEIDYSA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again.

2/10 Terrible

George

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
Response from Call Center PPP on 17 Jun 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 Terrible

George

They checked me into a lower category room, not what I paid for, no running water on the room
Stayed 7 nights in May 2023
Response from Call Center PPP on 8 Jun 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 Terrible

zainab

Disliked: Cleanliness
Stayed 5 nights in May 2023
Response from Call Center PPP on 2 Jun 2023
Dear zainabThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

8/10 Good

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with private beach club, total property size is huge. The restaurants in the hotel are extremely overpriced.
Stayed 3 nights in May 2023
Response from Call Center PPP on 20 May 2023
Dear SergeyThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

6/10 Okay

Ahmad

Liked: Staff & service
Stayed 4 nights in Apr 2023
Response from Call Center PPP on 29 May 2023
Dear AhmadWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2023
Response from Call Center PPP on 4 May 2023
Dear …We are so glad to receive your warm review. Thank you for choosing us to disconnect from the rush of daily life! Traveling solo is always a fantastic adventure, an opportunity to recharge, clear the mind and work on life's essential relationship with one-self.My team and I are pleased you allowed us to take care of you and make you feel at home. Now you will have a lovely experience to remember while you come back to visit us, which hopefully will be soon. Please let me know whenever you plan to return to our paradise. I will be happy to personally welcome you and make sure your stay is memorable once again.

6/10 Okay

Paige

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
Response from Call Center PPP on 1 May 2023
Dear PaigeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Call Center PPP on 25 Apr 2023
Dear MelissaThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Excellent

Lydia, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel .
Stayed 2 nights in Apr 2023
Response from Call Center PPP on 16 Apr 2023
Dear Lydia:Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Excellent

Abel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again
Stayed 3 nights in Mar 2023
Response from Esteban L on 4 Apr 2023
Dear AbelA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again

10/10 Excellent

Jeff

Stayed 3 nights in Mar 2023
Response from Call Center PPP on 31 Mar 2023
Dear JeffMy team and I would like to thank you for sharing your kind review. It is a pleasure to know you had a great time during your stay with us. Hope to have you back soon!

10/10 Excellent

gali

Stayed 3 nights in Mar 2023
Response from Esteban L on 19 Apr 2023
Dear galiWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating

10/10 Excellent

NAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Diego B on 22 Mar 2023
Estimado DavidMuchas gracias por tu review, nos complace saber que todo fue perfecto durante tu estancia, esperamos tenerte pronto de vuelta.

6/10 Okay

Adriano

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel But is overcharge" too much money for everything ....
Stayed 3 nights in Mar 2023
Response from Diego B on 5 Mar 2023
Dear AdrianoThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. . You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 Terrible

Karena

Stayed 2 nights in Mar 2023
Response from Call Center PPP on 27 Mar 2023
Dear KarenaThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

Shakeia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Call Center PPP on 18 Mar 2023
Dear ShakeiaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Viral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Response from Sales Manager on 17 Feb 2023
Viral, Many thanks for taking the time and sending your coments. Your opinion is really important in Papaya Playa Project.We hope to see you soon in this beautiful Caribe

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Diego B on 6 Mar 2023
Dear danielThank you for the review! My team and I are delighted you had a fantastic time staying at Papaya Playa Project, enjoying our beautiful paradise and the warm service we love to provide, creating a connection from our soul to yours.

8/10 Good

Yehor

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing eco hotel!
Response from Guest Experience Team. on 19 Jan 2023
Dear Yehor.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

8/10 Good

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Response from Guest Experience Team. on 12 Jan 2023
Dear Sherry.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

8/10 Good

hongjun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place full of nature. Nice people. Expensive.
Response from Guest Experience Team on 12 Jan 2023
Dear Hongjun.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 Excellent

Svetlana Adrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, even before arriving, Papaya Playa Project has already contacted me through my email and whatsapp to give me more details about their resort and also other excursions my husband and I might be interested in. We arrived past 8PM and everyone were just helpful and very friendly from the get go. Veronica toured us around the property and lend us an umbrella since it was raining that night. She was very nice and explained all the small details about our hotel room. Our room was prepared with petals and a fruit platter since it is our honeymoon. It was a very thoughtful touch. :) Our place was the Casita with rooftop pool and it was amazing! The view from the room is like a jungle with beautiful plants, and from the rooftop, we can see both the jungle and the sea. It was a spectacular view. The access to the beach is very easy . The beach here is immaculate in cleanliness and no seaweed since people clean it every morning. There are a lot of cabanas and they prepare it for you with a blanket and towels. The infinity pool by the bar was our favorite hang out place. The food were gorgeous to look at and delicious especially if you order something more familiar to your tastebuds I guess :)) Overall, our stay here was wonderful and next time we come back to Tulum. We’ll ditch staying in an AirBnB and just stay here for the whole time. :)
Stayed 2 nights in Nov 2022

10/10 Excellent

AJ, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get a villa, it's worth the extra cost.
Stayed 4 nights in Nov 2022
Response from Carolina P. on 14 Nov 2022
Dear AJ, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice
Response from Carolina P. on 9 Nov 2022
Dear Ian, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Joseph, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2021

6/10 Okay

Talma

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful - the hotel management were really nice but most of the servers were not so pleasant to deal with it. I stayed for 3 nights and paid over $3000 for room with a private pool. it was nice but the door to get to pool was really old and hard to open and there was no Iron or bathrobe or even a mirror in the bathroom so getting ready was time consuming. I didn’t have hot water for most of my showers and the toilet seat was too small. The place was beautiful but sadly I can’t say it was worth more the amount of money I paid.
Stayed 3 nights in Sep 2022
Response from Carolina P. on 15 Sept 2022
Dear Talma, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to apologize for creating for you the wrong impression of our service. You can be assured that we are revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your feedback, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
superb all round
Stayed 2 nights in Sep 2022
Response from Carolina P. on 6 Sept 2022
Dear James, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

4/10 Poor

Flavia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good
Stayed 4 nights in Aug 2022
Response from Carolina P. on 1 Sept 2022
Dear Flavia, thank you for your review! Our goal is to offer unique service and receiving comments like yours confirms that we are heading in the right direction. We truly regret you were not able to enjoy the property from the beginning, we have 16 different room categories (cabanas, casitas, villas, ocean or jungle view, with plunge pool, etc.) and each one is a different experience. Please note we are lucky to be located right in the jungle, where the local flora and fauna is protected, the design of the hotel plays an important role to conserve as much as we can the environment. Once again thank you for your time, and hopefully when you back to Tulum you would give us the opportunity to change your previous experience.

10/10 Excellent

Noor Ul Huda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming. They were very hospitable and Vivian at the front desk helped us get the perfect room. She gave exceptional customer service. I would highly recommend Papaya Playa project.
Stayed 1 night in Aug 2022
Response from Carolina P. on 28 Aug 2022
Dear guest, a million thanks for recommending us, your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with Viviana and the rest of the team. We hope to welcome you again soon, to enjoy more time in our piece of paradise.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property very unique and safe. Service was 10/10 Sofi very helpfully and friendly Thanks again 🙏
Stayed 3 nights in Aug 2022
Response from Carolina P. on 15 Aug 2022
Dear Luis, Thank you for your warm comments. We believe hospitality is a path to connect the soul and are so thrilled to exceed your expectations and make your stay memorable. We hope to welcome you again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a wonderful stay!
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
Stayed 2 nights in Aug 2022

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Papaya Playa Project was fun and unique. The facility was clean and offered healthy food options. Overall great stay!
Stayed 3 nights in Aug 2022
Response from Carolina P. on 11 Aug 2022
Dear Karina, Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. We truly appreciate your feedback and we hope to welcome you back again!

6/10 Okay

Thelma

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Carolina P. on 19 Jul 2022
Estimada Thelma, Agradecemos el tiempo que ha dedicado a evaluarnos, nos hubiera gustado que nos dejara un comentario para poder trabajar en los puntos que no hemos logrado satisfacer durante su estancia con nosotros. Esperamos tener nuevamente la oportunidad de recibirla y poder superar sus expectativas.

10/10 Excellent

Juan Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor, landscaping, rooms and people. Great food, drinks and location. Perfect location next ro the beach, restaurants, bars and few minutes away from el centro.
Stayed 2 nights in Jun 2022
Response from Carolina P. on 17 Jun 2022
Dear Juan Francisco, Thank you for your excellent review. We are happy to know you had a fantastic time during your stay with us. At Papaya Playa Project, we aim to deliver unique experiences where music, food, accommodation, nature, and service will merge to exceed our guests' expectations. We hope to welcome you again soon, to enjoy more time in our piece of paradise.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip at PPP / hotels.com screwed up!
Papaya playa was amazing. Great food and service was outstanding. Hotels.com however really missed the mark on customer service. They hotel rate on the hotels website was cheaper than what was advertised on hotels.com. After sharing pictures of the actual website for the hotel, and going through their online portal, the customer service rep told me they would not honor the cheaper rate, which was literally on the hotels website. Absolutely ridiculous for hotel.com. I then tied to cancel my trip through hotels.com but was told I would not be refunded. (Only reason to do this was to be able to book cheaper on papaya playas website). I spent 20 minutes with the hotels.com rep. and went in circles with the individual
Stayed 3 nights in May 2022
Response from Carolina P. on 16 Jun 2022
Dear Mark, Thank you for taking the time to share your comments. I am glad to hear you had a great overall experience during your time at Papaya Playa Ptoject, we believe hospitality is a path to connect the soul. Please do let us know whenever you come back! We will make sure you will have a wonderful experience once again.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!! Paradise on Earth! PPP see you again soon!
Stayed 3 nights in May 2022
Response from Carolina P. on 16 Jun 2022
Dear Matthew, Thank you for your excellent review. We are so pleased to know you had an amazing stay with us. It is also lovely news you are already planning to come back.

10/10 Excellent

Jonathan

Stayed 2 nights in May 2022