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Get an overview of this hotel3.5-star family-friendly hotel near Tulum Mayan Ruins



This family-friendly Tulum hotel is located near the beach, within 3 mi (5 km) of Tulum National Park and Tulum Mayan Ruins. Tulum Beach and Gran Cenote are also within 3 mi (5 km).

Hotel Features

This hotel features an outdoor pool, coffee/tea in the lobby, and free use of bicycles. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.

Room Amenities

All 9 individually decorated rooms feature free WiFi and iPod docks. Guests will find kitchenettes with refrigerators, stovetops, and microwaves.

Hotel Amenities

Hotel Amenities

Palms Tulum Luxury Hotel features an outdoor pool and complimentary bicycles. Public areas are equipped with complimentary high-speed wireless Internet access. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a beach shuttle. This family-friendly hotel also offers tour/ticket assistance, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 9 
  • Number of floors - 3 
  • Coffee/tea in common areas 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Beach shuttle (surcharge) 
  • Gift shops or newsstand 
  • Tours/ticket assistance 
  • Pool umbrellas 
  • Free WiFi 
  • Multilingual staff 
  • Garden 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Beach umbrellas 
  • Beach cabanas (surcharge) 
  • Free pool cabanas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Free self parking 
  • Year Built 2013 
  • Shopping on site 
  • Number of buildings/towers - 2 
  • Outdoor pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Separate living room  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Kitchenette  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Separate dining area  
  • Sofa bed  
  • Full-sized refrigerator/freezer  
  • Microwave  
  • Cribs/infant beds (complimentary)  
  • DVD player  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • DVD player 
  • Separate sitting area 
  • Furnished balcony 
  • Access via exterior corridors 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Kitchenette 
  • Free bottled water 
  • Microwave 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Designer toiletries 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • In-room massage available 
  • Slippers 
  • Shower only 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Sofa bed 
  • Rollaway/extra beds available 
  • Cookware, dishware, and utensils 
  • Blackout drapes/curtains 
  • Separate living room 
  • iPod docking station 
  • Separate dining area 
  • Full-sized refrigerator/freezer 
  • Stovetop 
  • Satellite TV service 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Down comforter 
  • Individually furnished 
  • Individually decorated 
  • Sofa bed size 
  • Free cribs/infant beds 
  • Separate bedroom 
  • LED TV 

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Surfing/boogie boarding nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Free bicycles on site 
  • Scooter/moped rentals nearby 
  • Parasailing nearby 
  • Ecotours nearby 
  • Golf lessons available nearby 
  • Boat tours nearby 
  • Cave exploring/spelunking nearby 
  • Ziplining nearby 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

No pets or service animals allowed

Hotel Name

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. Up to 3 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

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