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Reviews of L´hotelito

3 out of 5
L´hotelito
Av. Tulum entre Beta y Orion, Tulum, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 61 reviews" "
Rating 8 - Good. 22 out of 61 reviews" "
Rating 6 - Okay. 11 out of 61 reviews" "
Rating 4 - Poor. 7 out of 61 reviews" "
Rating 2 - Terrible. 6 out of 61 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

NAMENO1ONEMAN, MALAYSIA

Disliked: Property conditions & facilities, room comfort
This was a star pick on lonely planet guide but it was third world; no hot water, very poor condition of room, no facilities and bad finish of floor and walls. Only saving grace was a nice breakfast. Probably our worst stay in Mexico.
Stayed 1 night in Jan 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Contruction out front of hotel and very loud disco nearby that goes to 6 in the morning. Even with earplugs very noisy'
Stayed 3 nights in Nov 2018

2/10 Terrible

Flavian

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t even think about this one!
To quote Bette Davis, “What a dump.” Uncomfortable bed, faulty plumbing, no place to park (contrary to Hotels.com description). Not cheap either. Oh, and the street outside is torn up and will probably remain so for months if not years. Very sorry we stayed here.
Stayed 1 night in Nov 2018
Response from claudia zupancich on 14 Nov 2018
For the first thing: thank you very much for your comment (this is the way to learn from mistakes and make improvements) In your case I can do very little: the bed is uncomfortable, it is a Mexican double bed (smaller than the European one) the plumbing is new (maybe you do not like it) the street: it is not the problem of the hotel, it is the problem of the municipality, in any case it ends many before its forecast And finally he did not write his name, then, nor can I know in which room he stayed. greetings

8/10 Good

Evan

Liked: Cleanliness, staff & service, room comfort
Fine for a night before taking the bus or after
Was fine for a night. Nearby the bus station but not the Nicest area of Tulum. The first room AC didn’t work but the second did. Pretty basic rooms. Price seemed fair for The quality.
Stayed 1 night in Jun 2018

2/10 Terrible

Nicolas

Liked: Cleanliness
Disliked: Staff & service
Disappointing
They debited the payment twice from my account and do not reply to emails to fix the issue. The stay was okay but for the price paid not outstanding. Some people friendly but overall not particularly helpful
Stayed 3 nights in Feb 2018
Response from claudia zupancich on 5 Apr 2018
Hi Nicolas, I would've never expected this message from you, when you wrote us about the payment we immediatly replied that it was a mistake that made the bank and not us. We tryed to solve the problem the sooner we could. And after a few days that you wrote us we had solved the problem and returned your money. We always reply to our mails and if we make mistakes we always solve them,

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, great value
We stayed 2 nights in late November 2017, low season so rate was excellent value for money. Centrally located on main avenue. Nice enough room with balcony (but bed a bit small) in tropical garden setting. Run by friendly Italian lady. Nice included breakfast (with yogurt & granola-rare in Mexico). Street parking could be found close by. Tulum is a party town so can get quite noisy (discos). Room provides earplugs!
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Tom, Chicago

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Be aware of night noise
My visit did not start well as the woman behind the desk was not very welcoming to say the least. Also she hardly spoke any English. The first night, music from the bar/night club started at about midnight and went all night. I went down to desk to complain and was given a pair of earplugs and was told I should have known there would be noise since it was in the heart of the city. Fortunately, I found a much nicer and quieter hotel. Not a good experience.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Questionable...!
Hôtel is not Bad, well located but very noisy and overpriced. Exchange rate in favor of owner... questionable !

6/10 Okay

Jonas, Sweden

Liked: Cleanliness
Disliked: Staff & service
Slightly old but clean, central location but noisy
Slightly old but clean, central location but noisy surroundings. During our 1 night stay a neighboring club played loud music until 6am! Good thing the hotel had free earplugs...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waist your time and money on this hotel
I didn't like this hotel or its owners. I paid for 2 nights and wanted to leave on the first day. The facilities are old and rusty. The room doesn't smell good and it's located in a very noisy area (there is a great bar in the corner but as great that it is, it's also noisy). After 2 nights I moved to a nicer hotel, and had a great time in tulum

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot if you just need a crash pad
Wifi was weak to non-existent in the room. Breakfast was just toast and jam. A/C in the room never got cold, just coolish. Old tube style TV with limited reception. Walls are paper thin that you can hear everything, like the local night club down the street bumping music until 2am. On the positive, located centrally in town. Super nice staff. And a cute central courtyard garden.

8/10 Good

Albert, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
A comfortable hotel.

6/10 Okay

Jes, Idaho

Has a fun tree house kind of feel to it.
The good: It had a nice atmosphere to it. There is a small eatery in frount, and a little walled garden area on the ground floor. The upstairs rooms felt like you were climbing in to a treehouse fort. Our room had AC, a queen bed and two twin beds in a loft above, and a small porch shared with the room next door. The bad: The AC didn't work very well but we got a nice cross breeze when we opened the windows and the porch door so wasn't too bad. The biggest issue with this place was the noise. The thatch roof had a cool tropical feel to it but we could here eveything in the room next door and there must have been a night club near by because the music blared all night long. Should have known something was amiss when we found earplugs in the bathroom. Not much sleep to be had here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Laura, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum's little gem
Cute place on main road, restaurant in front- very convenient location. Room very clean and comfortable, love the hammock on the porch and wooden staircase. It's not fancy but clean, comfortable, with helpful staff.

2/10 Terrible

Templeton, North Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster! Map location is not correct.
This was a disaster! The Hotels.com site showed the location as being next to the ruins on the beach. However, the hotel was several kilometers from the beach. We finally found the hotel back in town. The only employee we could find did not understand a word of English and could not find our reservation. We had to go elsewhere and lost our deposit. This was our first failure in three years of using Hotels.com.

10/10 Excellent

MLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias Claudia para todo!
Stayed 5 nights in May 2023

8/10 Good

Nayelli

Stayed 1 night in Mar 2023

8/10 Good

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo muy bien, tomar en cuenta que hay mucho ruido en la zona por los bares alrededor
Stayed 1 night in Oct 2022

2/10 Terrible

Emilio, Cancún

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio pésimo el recepcionista grosero y me cobro en efectivo la habitación cuando ya me avían cargado a mi tarjeta por expedía este me cobro de más y luego me reembolsó lo que pague en la página de expedía Su mala postura y la falta de profesionalismo terrible experiencia toda la noche en el pasillo un grupo consumiendo bebidas se pusieron mal gritos palabras excedidas de todo no dejaron dormir y a la gente del hotel no les importo solo excusas una experiencia súper horrible tratándose de una persona adulta y discapacidad y no poder hacer nada para poder callar a estas personas que no dejaron descansar y el abuso del recepcionista y su mala actitud el no saber tener tanto y profesionalismo de tratar con los huéspedes es una falta de respeto y el echo que cobre de más cuando la página me cobro y luego me hizo pagar en efectivo la cantidad que marcaba el hotel que no es lo que pague y me reembolse luego nada más lo de que pague en la página es una burla y abuso
Stayed 2 nights in Nov 2020
Response from Claudia Zupancich on 24 Nov 2020
Sñor Emilio, mil disculpa, me puede dar su fecha de estancia en el hotelito, es que no la encuentro, Muchas gracias

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Bien no recuerdo el nombre del joven q muy amablemente nos dio un chech in rapidissimo . Las habitaciones fueron la 5 y 6 super relajadas confortables y muy poco ruido del exterior. Divinas ñara el descanso
Stayed 1 night in Oct 2020

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, room comfort
Hyttelignende Hotell.
Fin beliggenhet midt i byen. Men da endel støy fra Hovedgaten rett utenfor. Og siden det 2 etg. Hotellet har stråtak, ble det ekstra lytt. Spesielt fra Diskotek musikk,fra nabo bygget til etter kl 03 på natten. Ca 1/2 times sykletur til flott lang strand, og den flotte Maya ruin parken. Mange sykkel utleie, men ikke på Hotellet som set står oppført med.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Signe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt lille hotel
Autentisk lille intimt hotel, med fine værelser. Der blev serveret portionsanrettet morgenmad bestående af friske frugter, yougurt, juice, brød og kaffe. Hotellet havde fem cykler til rådighed, hvilket vi benyttede os af dagligt for at komme til stranden.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PROPORCIÓN CALIDAD PECIO MUY BIEN
LA PROPORCIÓN CALIDAD-PECIO MUY BIEN, EL LAS NOCHES SE ESCUCHA ALGO DE RUIDO EN LOS BARES DE ALREDEDOR PERO TE DAN UNOS TAPONES PARA LOS OÍDOS Y ASUNTO ARREGLADO
Stayed 1 night in Jul 2018
Response from claudia zupancich on 24 Aug 2018
Muchas gracias por su comentario

10/10 Excellent

rox, tamaulipas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Personal, instalaciones, cercanía a lugares turísticos y restaurantes excelentes
Stayed 3 nights in Jul 2018
Response from claudia zupancich on 19 Aug 2018
Mchas gracias por su comentario

8/10 Good

Dag Terje

Liked: Cleanliness
Lite hotell nær hovedveien
Greit jotel uten den store komforten. Veldig vanskelig å finne hotellet på kveldstid
Stayed 1 night in May 2018

6/10 Okay

Paola, Ciudad de Mexico

Disliked: Staff & service, property conditions & facilities
falta atención por parte del personal, muy caro para lo que es, el desayuno muy escaso.
Stayed 1 night in Apr 2018

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción
Agradable hotel, cerca del centro, muchos restaurantes en los alrededores.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unterkunft mitten im Zentrum direkt an der Hauptst
Geschmackssache! Mir hat es alles in allem eher nicht gefallen. Ein Zimmer mit einem Dach nur aus Palmenblättern, sehr auffällig durch seinen Geruch, muss man mögen. Die wichtigste Ausstattung, waren die schon im Bad bereitgelegten Ohrstöpsel. Ansonsten liebevoll eingerichtet und alle recht freundlich.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione eccellente. Staff disponibile. Ottima colazione. Camera spaziosa e confortevole
Stayed 4 nights in Jul 2017
Response from claudia zupancich on 5 Aug 2017
Muchas gracias

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pintoresco
Muy a gusto, un hotel pintoresco limpio y cómodo, si regresaríamos
Stayed 1 night in Jul 2017
Muchas gracias

10/10 Excellent

Gustavo Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo el lugar.
Excelente atención y servicio. Desayuno muy bueno. Buena ubicación céntrica.

6/10 Okay

Karina

Buena ubicación
Buena ubicación para conocer a pie

4/10 Poor

GLORIA

Disliked: Staff & service, property conditions & facilities
Hotel con cosas a mejorar
El hotel no nos inspiro seguridad. La habitacion tiene balcon compartido y da a la calle. En la noche 8pm cuando llegamos despues de cenar el horel estaba a oscuras y el encargado dormido. Le hablamos varias veces y no desperto. Entramos hasta el 2 piso con la luz de la linterna del celular. Y aseguramos la puerta con una silla. Repito no nos sentimos seguros. Al dia siguiente le informamos lo ocurrido a la señora que creo es la dueña del hotel. El desayuno muy completo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy centrico
El hotel tiene una excelente ubicacion, tienes todo cerca restaurantes, tienedas bares etc y la etencion muy buena te hacen sentir en casa.

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia fuera de lo común, muy tranquilo el pueblo, si vas a la aventura de explorar es muy recomendable

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicacion y su atencion exelenteeee

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon accueil, chambre agréable. Environnement très bruyant en revanche.

10/10 Excellent

mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vivere io messico
Per il mio modo di far turismo e di vivere io Messico , questo è l'hotel perfetto. niente di lussuoso , essenziale , alla Messicana , con in buon rapporto qualità - prezzo . Personale discreto ma sempre disponibile . Direi perfetto per i miei gusti non facili

8/10 Good

Laura Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel muy sencillo pero muy limpio y agradable
muy agrable la estancia el trato excelente

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hay agua caliente
La dueña de L.Holtelito no parece que toman responsibilidad por el estado de la hotel. Despues de tres horas sin agua caliente y un señor quien mi dijo que vas a cambiar mi habitación cada día- disido que ir a otro lugar con agua caliente y personas amigable. Nunca voy a recomendar ese hotel a nadia.

4/10 Poor

Francesca76, roma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le immagini non rispettono la realtà dei fatti
Abbiamo sostato pochi giorni. Non siamo esigenti sugli alberghi purché siano puliti ed ospitali...ma le stanze de l'hotelito mancano di accoglienza: un asciugamano ad ospite, luce fioca, letto scomodo e soprattutto musica nelle orecchie fino alle 4 di notte, proveniente dai locali accanto. Pulizia discutibile. Punti a favore l'area condizionata e la colazione.

8/10 Good

Ellinor

Liked: Staff & service, room comfort
nice stay
It was our second time staying at this hotel. It has friendly staff, nice breakfast, bycicles for rent. A bit noisy during the nights since there is a disco located nearby. otherwise good location, close to restaurants etc.

6/10 Okay

Eric-Albert, Cancún

Liked: Cleanliness, staff & service, property conditions & facilities
hotel agradable en el centro
Muy buen hotel el personal muy agradable el instalacion buen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rosalba, Ciudad de mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien cuidado y grata estancia. Rico y basico desay
Buena atención, agradable estancia, buena ubicación, cubrio los requisitos de lo que solicitamos, a buen precio, lo recomiendo ampliamente

10/10 Excellent

Louise No, Copenhagen, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anbefalingsværdig, hyggelig atmosfære,