Iberostar Quetzal - All Inclusive

4.5 star property
Luxury resort on the beach, with 4 outdoor swimming pools
VIP Access

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Iberostar Quetzal - All Inclusive

Photo gallery for Iberostar Quetzal - All Inclusive

Aerial view
Aerial view
Premium bedding, down duvets, free minibar, in-room safe
Front of property – evening/night
Lobby

Overview of Iberostar Quetzal - All Inclusive

8.6

Excellent

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Pool
  • Spa

Explore the area

Playa del Carmen, QROO
  • Popular LocationRestaurant Cozumel1 min walk
  • Popular LocationLobby Tucan Bar1 min walk
  • Popular LocationMahi Golf Course17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Premium Room, Poolside

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Poolside

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Last Room Available, Single

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 409 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Premium Room, Poolside

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 409 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Tropical View)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Promo)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 1
  • 1 King Bed

Last Room Available

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Premium Room, Poolside

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Accessible

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 1 King Bed

Similar properties

About the area

Playa del Carmen

Iberostar Quetzal - All Inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is in the entertainment district and on the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with nearby scuba diving, or enjoy the great outdoors with ecotours.

What's nearby

  • Quinta Avenida - 6 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Main Beach - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive

Restaurants

  • Rosa Roja - 5 min walk
  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Starbucks - 7 min walk
  • Restaurante Miramare - 13 min walk
  • Restaurante Uxmal - 12 min walk

About this property

Iberostar Quetzal - All Inclusive

Luxury all-inclusive resort near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Quetzal - All Inclusive provides a free breakfast buffet, 3 poolside bars and a beach bar. This resort is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Treat yourself to a body wrap, a body treatment or a deep-tissue massage at Spa Sensations, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature Japanese cuisine and more. Yoga classes are offered at the gym; other things to do include windsurfing, snorkelling and kayaking. Free in-room WiFi is available to all guests, along with shopping on-site and a garden.
Additional perks include:
  • 4 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Tennis courts, babysitting (surcharge) and multilingual staff
  • Massage treatment rooms, wedding services and a front desk safe
  • Guest reviews give good marks for the beach locale, pool and helpful staff
Room features
All 350 rooms offer comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and free stocked minibars. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Balconies or patios, wardrobes/cupboards and eco-friendly cleaning products

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, Spanish

Sustainability

Sustainability practices

Water dispenser
Eco-friendly toiletries
Eco-friendly cleaning products used
Composting
Bicycle parking
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free stocked minibar
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Iberostar Quetzal - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Iberostar Quetzal - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Quetzal - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Iberostar Quetzal - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Quetzal - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Quetzal - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Iberostar Quetzal - All Inclusive located?

Located in Playacar, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

Iberostar Quetzal - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1005 reviews" "
Rating 8 - Good. 269 out of 1005 reviews" "
Rating 6 - Okay. 109 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 38 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katsiaryna, Charlotte

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here 6 nights with our 16 months baby. Everything is perfect, lots of options for food. Great cocktails and coffee in lobby bar. Thank you!
Stayed 6 nights in Mar 2024

10/10 Excellent

David, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly, nice accommodations, good selection of onsite dining. Beautiful beach area.
Stayed 7 nights in Mar 2024

6/10 Okay

Dariusz

Disliked: Amenities
Pretty average
Stayed 3 nights in Feb 2024

8/10 Good

Raynel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment team and kids club team were top notch! The landscaping is outstanding. The food was good. The alcoholic drinks were substandard!
Stayed 6 nights in Mar 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jungle-like park, with birds, monkeys and coatis was nice
Stayed 11 nights in Feb 2024

10/10 Excellent

Herbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is absolutely perfect, staff are amazing, property and rooms were very clean, more food choices than you can imagine.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the amenities, the junglelike atmosphere with wildlife, the food and drink, and the amazing, friendly, helpful staff.
Stayed 6 nights in Feb 2024

10/10 Excellent

Maria Elisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful jungle environment. Peacocks on the grounds and monkeys in the trees. The restaurants, especially the buffets were amazing. The staff were kind and hospitable. Loved my time and will definitely return.
Stayed 5 nights in Feb 2024

4/10 Poor

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities
They do not have enough beach chairs. Half of the beach is RENTAL CHAIRS for 63 usd! Per person! This is unacceptable! There is 100 empty chairs while everyone fights for an available seat. I have never been to a resort that makes you battle for a seat. They upcharge you at every turn they can. Very vampiric business tactics. The room was not properly cleaned and had old food left in the fridge. Staff at the night bar left early and laughed as they walked past. The beach bar is overwhelming busy yet they will not staff it appropriately. The rooms are very dated, with only 2 available receptacles (after unplugging the tv and lamp). The resort itself is beautiful, but it is sullied by poor management, fake promises and its severe over crowding. Truly disappointed.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More choice of evening dining and more lunch places.
Stayed 4 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5