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Get an overview of this hotelUpscale resort on the beach, with 3 outdoor swimming pools

Collecting Nectar Points

Popular property highlights

Breakfast included
Free valet parking
Free WiFi
Business centre
Laundry facilities

Location

Located in Playa del Carmen, this beachfront resort is in the city centre and within 3 mi (5 km) of El Camaleon Golf Club and Grand Coral Golf Riviera Maya. Xcaret Eco Theme Park is 12.3 mi (19.8 km) away.

Resort features

Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.

Room amenities

All 539 properties boast private spa tubs and jetted bathtubs, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Other amenities available to guests include free minibar items, balconies or patios and iPod docking stations.

Grand Velas Riviera Maya - All Inclusive

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

  • Kayaking
  • Snorkelling

Land activities

  • Cycling
  • Fitness facilities
  • Football
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Resort Amenities

Grand Velas Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 the outdoor swimming pools.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the resort's 8 restaurants. The property also offers a nearby snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars, 3 swim-up bars and 6 bars/lounges. A computer station is located on-site and wireless Internet access is complimentary. This all-inclusive resort also offers a free kid's club, a kid's pool and a steam room. Complimentary valet parking is available on-site.

Grand Velas Riviera Maya - All Inclusive is a smoke-free property.

  • Picnic area 
  • Number of indoor pools - 2 
  • Number of outdoor pools - 3 
  • Babysitting or childcare 
  • Number of spa tubs - 4 
  • Elevator/lift 
  • Fitness facilities 
  • Children's club 
  • Free grocery shopping service 
  • Front desk (limited hours) 
  • Business center 
  • Porter/bellhop 
  • Dry cleaning/laundry service 
  • Free valet parking 
  • Limo or Town Car service available 
  • Computer station 
  • Conference space size (meters) - 8784 
  • Number of meeting rooms - 32 
  • Terrace 
  • Free reception 
  • Luggage storage 
  • Supervised childcare/activities 
  • Hair salon 
  • ATM/banking 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference center 
  • Snack bar/deli 
  • Shopping on site 
  • Pool umbrellas 
  • Total number of rooms - 539 
  • Number of floors - 4 
  • Number of buildings/towers - 3 
  • Airport transportation (surcharge) 
  • Number of bars/lounges - 6 
  • Number of poolside bars - 3 
  • Number of beach bars - 2 
  • Full-service spa 
  • Number of swim-up bars - 3 
  • Free beach shuttle 
  • Beach shuttle (surcharge) 
  • Beach umbrellas 
  • Free breakfast 
  • Conference space 
  • Spa treatment room(s) 
  • Free beach cabanas 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Meeting rooms 32 
  • Year Built 2008 
  • Beach sun loungers 
  • Free WiFi 
  • Pool sun loungers 
  • Steam room 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Smoke-free property 
  • Supervised childcare/activities (free) 
  • Children's pool 
  • Area shuttle (surcharge) 
  • Spa services on site 
  • Number of restaurants - 8 
  • Conference space size (feet) - 94548 
  • Laundry facilities 
  • Beach towels 
  • Arcade/game room 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pools  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Children's club (free)  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • DVD player  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Room Amenities

  • Premium TV channels 
  • DVD player 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Balcony or patio 
  • Air conditioning 
  • Ceiling fan 
  • In-room climate control (air conditioning) 
  • Free weekday newspaper 
  • Phone 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Jetted bathtub 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Flat-panel TV 
  • HDTV 
  • Free WiFi 
  • Dial-up Internet access (surcharge) 
  • In-room safe (laptop compatible) 
  • Private spa tub 
  • MP3 docking station 
  • Private bathroom 
  • Down comforter 
  • Connecting/adjoining rooms available 
  • iPod docking station 
  • Room service (24 hours) 
  • Pillow menu 
  • Espresso maker 

Where to Eat

A complimentary full breakfast is served each morning between 7 AM and noon. A complimentary manager's reception is offered each day.

Chaka – Overlooking the pool and garden, this family restaurant specialises in regional cuisine and serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting). Open select days.

Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Cocina de Autor – This beachfront fine-dining restaurant specialises in fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

A complimentary food shopping service is offered and guests can order late night fare from 24-hour room service.

Nearby Things to Do

3 the outdoor swimming pools, 2 indoor swimming pools and 4 hot tubs are on site. In addition to a kid's pool, other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkeling on site 
  • Ecotours on site 
  • Free bicycles on site 
  • Water skiing nearby 
  • Golfing nearby 
  • Surfing/boogie boarding on site 
  • Parasailing nearby 
  • Hiking/biking trails on site 
  • Cave exploring/spelunking nearby 
  • Beach volleyball on site 
  • Kayaking on site 
  • Skydiving nearby 
  • Windsurfing on site 
  • Yoga classes/instruction on site 
  • Ziplining nearby 
  • Pilates classes on site 
  • Beach yoga on site 
  • Boat tours nearby 
  • Sailing on site 
  • Fitness classes on site 
  • Scuba diving on site 

Spa Services

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 42 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Mud bath in spa 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Steam room in spa 
  • Thai massage 
  • Minimum age to access spa is 16 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements.
Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 years old and younger stay free when using existing bedding.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Airport shuttle fee: USD140 per vehicle (one-way)
  • Late check-out fee: USD65
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Resort Name

  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya All Inclusive
  • Grand Velas Riviera Maya Playa del Carmen
  • Grand Velas Riviera Maya

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children aged 1 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveller Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
  • The property is a member of the Leading Hotels of the World.

Limited Time Offer: USD 50 Spa credit (per day) Not Cabanas

Book a stay in a rate plan displaying the “Limited Time Offer: USD 50 Spa credit (per day) Not Cabanas” green tag now for travel now- December 19, 2018 and receive USD 50 spa credit per person, per day applicable towards massages, facials, or body wrap treatments with a duration of 50 minutes of more at the spa, and receive 10% off at Hotel Boutique.

Spa credit redemption details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Nontransferable between guests, non-cumulative, not redeemable for cash, unused balances will not be refunded. Festive Season (Christmas and New Year) blackout dates: December 20, 2017 - January 4, 2018. Cannot be combined with other Spa promotions. Does not apply to SPA Boutique, Beauty Salon, Hydrotherapy Circuit nor Spa Cabanas. Other restrictions and blackout dates may apply.

Eco Tour Offer

Book a stay in any room or rate plan and receive the opportunity to be a part of the Putting down roots in Grand Velas Riviera Maya program where you get to walk around the property to learn about local flora and fauna, plant a tree, and receive a T-shirt and official certificate.

Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply. Festive Season (Christmas and New Year) blackout dates: December 20, 2017 - January 4, 2018. Eco Tour is offered twice a week at selected hours. Confirmation of attendance is required.

Mini Golf Tournament Offer

Book a stay in any room or rate plan and receive the opportunity to part of the mini golf tournaments.

Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Mini golf tournaments are offered once a week at selected hours. One tournament is open to all guests and one is for kids. Confirmation of assistance is required. Other restrictions and blackout dates may apply. Festive Season (Christmas and New Year) blackout dates: December 20, 2017 - January 4, 2018.

Golf Offer

Book a stay in any rate plan or room type category for travel now - November 30, 2019 and receive a USD 85 golf credit per adult, per night.

Full details at check-in. Guests must contact the property in advance to arrange tee time; contact information is provided on the booking confirmation email. Use of golf cart may not be included. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Offer not valid December 20, 2017 - January 4, 2018. Other restrictions and blackout dates may apply.


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