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Room type

Room (Zen Grand Tower, Suite Nature View)

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Zen Grand Tower, Pool Suite Nature View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Ambassador Tower,Suite Ocean View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Ambassador Tower, Pool Suite Ocean Front

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Grand Suite, Oceanfront

Max Occupancy: 3 guests (up to 2 children)

Get an overview of this hotelLuxury all-inclusive resort on the Mexican coast


Kayaks and zip-lines

A 35-minute drive from Cancún International Airport and 5 minutes from Playa del Carmen, Grand Velas Riviera is perfectly situated on Riviera Maya's coast. The surrounding area offers excellent kayaking and sailing possibilities, as well as one of the highest zip-lines in the Americas at Xplor Park.

Relaxing in the spa

A sprawling spa includes an innovative hydrotherapy circuit, and guests can choose from 8 restaurants or call for 24-hour room service. The all-inclusive hotel features fitness and business centers, plus free valet parking.

Modern tech, folk decor

Spacious guestrooms, decorated with Mexican folk art, come with modern conveniences including WiFi, plasma TVs, and MP3 docks. Some rooms feature hot tubs, plunge pools, and private terraces with stunning views - and an upgrade to a superior room includes butler service.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling

Land activities

  • Bicycling
  • Fitness facilities
  • Soccer
  • Volleyball


  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Grand Velas Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Grand Velas Riviera Maya - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and kayaking.

Dining is available at one of the resort's 8 restaurants. A computer station is located on site and high-speed wired and wireless Internet access is available for a surcharge. This all-inclusive resort also offers a children's club and 24-hour fitness facilities. The Grand Velas makes traveling with babies even easier with a long list of accommodations especially for guests' babies, as well as a dedicated Baby Concierge to make arrangements and recommendations for guests. Onsite valet parking is complimentary.

Grand Velas Riviera Maya - All Inclusive has designated areas for smoking.

  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 539 
  • Number of bars/lounges - 6 
  • Number of poolside bars - 3 
  • Number of beach bars - 2 
  • Number of swim-up bars - 3 
  • Business center 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • 24-hour fitness facilities 
  • Front desk (limited hours) 
  • Full-service spa 
  • Free beach shuttle 
  • Gift shops or newsstand 
  • Hair salon 
  • Designated smoking areas 
  • Pool umbrellas 
  • Computer station 
  • Tours/ticket assistance 
  • Free WiFi 
  • Number of indoor pools - 2 
  • Number of outdoor pools - 3 
  • Number of spa tubs - 4 
  • Limo or Town Car service available 
  • Number of floors - 4 
  • ATM/banking 
  • Spa treatment room(s) 
  • Meeting rooms 32 
  • Multilingual staff 
  • Terrace 
  • Picnic area 
  • Porter/bellhop 
  • Luggage storage 
  • Area shuttle (surcharge) 
  • Number of restaurants - 8 
  • Conference space size (feet) - 91548 
  • Conference space size (meters) - 8505 
  • Number of meeting rooms - 32 
  • Free reception 
  • Conference center 
  • Snack bar/deli 
  • Free grocery shopping service 
  • Beach umbrellas 
  • Free beach cabanas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Wedding services 
  • Free newspapers in lobby 
  • Billiards or pool table 
  • Free valet parking 
  • Year Built 2008 
  • Garden 
  • Number of buildings/towers - 3 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pools  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Children's club (free)  
  • Snack bar/deli  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  
  • DVD player  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free valet parking

Room Amenities

  • DVD player 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Air conditioning 
  • Ceiling fan 
  • Climate control 
  • Free weekday newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Slippers 
  • Separate bathtub and shower 
  • Jetted bathtub 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Flat-panel TV 
  • HDTV 
  • Free WiFi 
  • Dial-up Internet access (surcharge) 
  • MP3 docking station 
  • Private spa tub 
  • In-room safe (laptop compatible) 
  • Private bathroom 
  • Down comforter 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • iPod docking station 
  • Room service (24 hours) 
  • Pillow menu 
  • Espresso maker 

Where to Eat

The resort's eight restaurants include 5 gourmet offerings; a culinary tour of Asia, Europe and Mexico. Cocina de Autor run by Chef Juan Mari Arzak won the AAA Five Diamond Award, the first all-inclusive resort to do so in the world. Restaurants Frida and Piaf have been awarded the Four Diamonds award by the AAA.

Piaf - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Sen Lin - Overlooking the garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Frida - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Cocina de Autor - This fine-dining restaurant overlooks the ocean. Reservations are required.

Lucca - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

A free breakfast is offered from 7:00 AM until noon. 24-hour room service is available.

Nearby Things to Do

A private beach and a health club are featured at the resort. There are 3 outdoor pools and a spa tub on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site 
  • Pilates classes on site 
  • Golfing nearby 
  • Sailing nearby 
  • Water skiing nearby 
  • Free bicycles on site 
  • Scooter/moped rentals nearby 
  • Parasailing nearby 
  • Skydiving nearby 
  • Aerobics on site 
  • Ecotours on site 
  • Hiking/biking trails on site 
  • Kayaking on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Surfing/boogie boarding on site 
  • Windsurfing on site 
  • Beach volleyball on site 
  • Beach yoga on site 
  • Boat tours nearby 
  • Cave exploring/spelunking nearby 
  • Ziplining nearby 

Spa Services

The Grand Velas Riviera Maya Sps is the region's largest spa sanctuary at over 90,000 square feet and offers a range of authentic Mexican treatments, as well as therapies from around the world and a signature 7-step water journey. It has 40 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Steam room in spa 
  • Thai massage 
  • Number of treatment rooms 40 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Mud bath in spa 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 18 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility 
  • Accessible bathroom 
  • Braille or raised signage 
  • Accessible parking 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Rooms are divided into 3 sections. The Zen Grand Suites are located 3/4 mile from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 12 and older only.


Check-out time is Noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


You'll be asked to pay the following charges at the hotel:
  • New Year's Eve (31 December) Gala Dinner per adult: USD 170.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 75.00 (from 4 to 16 years old)
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 90 per vehicle (one way)
  • Late check-out fee: USD 65
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
  • The property is a member of the Leading Hotels of the World.
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