Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

Reviews of Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1110 out of 2514 reviews" "
Rating 8 - Good. 646 out of 2514 reviews" "
Rating 6 - Okay. 357 out of 2514 reviews" "
Rating 4 - Poor. 204 out of 2514 reviews" "
Rating 2 - Terrible. 197 out of 2514 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Akash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent and so many things to do. It is conveniently located with easy access to 5th avenue. A shuttle bus takes you to there for $4 per person. I recommend anyone this resort with the size and activities and friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , nice a quiet , clean . Staff friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Janaeya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ! Big Property & Pools , Free Room Service W/ Platinum Upgrade , Quiet & Chill . Night Club On Property , Drinks Are Not Watered Down !!
Stayed 4 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear JanaeyaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

L Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Stephanie L

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all (13 of us) loved our stay! Only thing i would change would be the ability to book a restaurant for dinner starting the first day of your stay. No reason you shouldn't have the option every single day. If they all get booked up then perfect. Other then that everything was excellent!
Stayed 7 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear StephanieThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

10/10 Excellent

Alana Rae

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely except there was a lot of garbage in the trees around the property.
Stayed 7 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear AlanaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

2/10 Terrible

Ashley Paula Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website showed I could cancel this trip for partial reimbursement and I called and they informed to call the resort. The resort seemed to have no idea on what to do for cancellations. Very unhappy and unimpressed as I missed out on over $2000 for a vacation I couldn’t attend due to an emergency. At least honour your own policy SMH
Stayed 4 nights in Apr 2024
Response from Betsa on 16 Apr 2024
Dear AshleyThank you for taking the time to write your opinion. We are sorry that our service was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

10/10 Excellent

Valyne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my husband and 9 year old son. We all had an amazing time- this was our first time here and we will ABSOLUTELY be back. When we got home we already started planning our next trip back. The staff was SO kind, attentive, and helpful. The property was incredibly gorgeous, and all of the wildlife was magical. I loved how the trolly came every 15 minutes so we could get a quick ride if we needed to. I would give this property and experience a 10/10. THANK YOU !
Stayed 6 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear ValyneThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 Good

Arely

Travelled with family and small children
Liked: Amenities
It was good, the facilities are old, but in general good, the food is good, the service is ok, not that friendly
Stayed 3 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear ArelyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 4 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear SylviaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Maria I., Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos estuvo excelente Y el personal muy atento y amable
Stayed 5 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Estimada MariaMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, nos llena de orgullo saber que nuestros colaboradores han sido parte fundamental de esto, esperamos tenerte de vuelta muy pronto. Saludos

8/10 Good

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my birthday trip here. When I first arrived the staff was very welcoming. Since it was my birthday and I wanted an ocean view they switched my room shiftly. There was so much things to do and so many animals on the resort. The food was regular resort food and a little disappointing but I loved the breakfast. There were many options on where to eat on the resort. I even purchased my cocobongo ticket from the resort and was able to get a ride to and from.
Stayed 4 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear AbigailThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Tylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear TylorThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear RobertThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Jack Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at an all inclusive resort. We usually do cruises. I was impressed with the staff, the rooms and the dining options. The rooms in the platinum area were almost palatial in size, the ala carte dining sites were all good and the staff always helped with whatever needs we had. The only complaint is the nightly entertainment is only one step above a bad high school musical most times. They try but when dancers are all you have don't even attempt an actual play by acting like it's a silent movie with dance sequences.
Stayed 5 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear JackThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing time had there. Staff were very friendly and helpful. Good place to get away from everyday hustle and bustle.
Stayed 8 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear RobertThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 Good

Sirdjan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good experience overall. Clean, nice rooms and generally friendly staff. Pretty good dining options.
Stayed 5 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear SirdjanThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Betsa on 15 Apr 2024
Dear DariaThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Phany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful resort. It was perfect from beginning to end.
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Vaneisha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Vaneisha, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Anthony

Travelled with group
Liked: Staff & service, amenities
Everything was good but lots of garbage in pools from the day before and very dirty pools. Food was ok buffets were not good and limited on food to choose from and same thing every day.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear guest, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not pleasant, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

Mark Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Long walk everywhere, Platinum members constantly asked room number to get top shelf liquor even though we were wearing platinum bracelets. Tipping made no difference other than the Bellboys who were VERY appreciative. Easy to book ala carte restaurants with phone app. Long lines for bar and long wait times for drink service. If you want a decent pool lounger with any chance of shade, 6 am isn’t even early enough to reserve it. Lovely time had, will not likely return to this resort. Definitely not a 5 star, more like a 4.25 star.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Mark, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not pleasant, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Alex

Liked: Property conditions & facilities
Loved it
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Alex, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Peyton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, very friendly and genuinely cared about their guests safety. I wish there was more "buses" to take the platinum guests to and from the lobby area and their rooms.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Peyton, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Irene Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Irene, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 6 nights in Mar 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Kyle, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotels food was good, very clean, lots of activities, lots of pools, beach was clean.
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 11 Apr 2024
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Sameer, laval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort had everything we could need
Stayed 6 nights in Apr 2024
Response from Dani Santizo on 11 Apr 2024
Hello dear Riley, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Riley

Travelled with partner
Great resort to stay at!
Stayed 6 nights in Apr 2024
Response from Dani Santizo on 11 Apr 2024
Hello dear Riley, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was everything that my family needed! Check in was a breeze and Yared ensured that checkout was also smooth! The multiple pools were never too crowded. The dining options were tasty -- Miguel at the Steakhouse offered excellent service! The bars were serving fabulous drinks -- Naivy in the Lobby Bar was very welcoming and kept our drinks full. The spa was very relaxing and reasonably priced -- Inez did a great job explaining the different services and pricing. The free upgrade by booking on Expedia was the silver lining to our vacation offering exclusive beach cabanas, private pools and premium liquor for our cocktails! A
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear Krystal, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return in Princess

10/10 Excellent

Tanya Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! I will be back.
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear Tanya, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return in Princess.

10/10 Excellent

courtney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Lots of pools and great beach access. Food was great and the staff were phenomenal
Response from Dani Santizo on 10 Apr 2024
Hello dear courtney, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

2/10 Terrible

SHADIEH

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
we werent able to reserve for dinner . check in was slow . food wasnt great
Stayed 5 nights in Mar 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear guest, thank you very much for giving yourself the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Kind regards.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
One thing I didn’t like was I was told that the restaurant was full for reservations they all inclusive restaurant but if I was to give the guy $76, he could get me a table that was messed up
Stayed 4 nights in Mar 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear Kelly, thank you very much for giving yourself the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Kind regards.

10/10 Excellent

Carmen Yanet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear Carmen, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Megha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear Megha, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Amanda Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear Amanda, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing very clean and staff are very frendly
Stayed 3 nights in Apr 2024
Response from Betsa on 9 Apr 2024
Dear LuisThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this.We hope to have you back very soon. Regards

10/10 Excellent

Laurie Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 10 Apr 2024
Hello dear Laurie, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Kept checking up on us. Loved different kind of pools. Could be quiet setting or could be entertaining setting. Restaurants were great! Treated us well!
Stayed 7 nights in Mar 2024
Response from Betsa on 8 Apr 2024
Dear AdamThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborator so that he feels happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

10/10 Excellent

Yiru

Liked: Cleanliness, amenities
Nice service, very clean and nice food!
Stayed 5 nights in Mar 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear Yiru, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time she has dedicated to giving us her affectionate words. Without a doubt, her comments will be well received by all the staff. Comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with her return on Princess.Kind regards.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this resort. Staff and service were amazing, it was clean and safe. Lots of entertainment options with hilarious and fun staff getting people involved. Our family loved it. The food was decent.
Stayed 7 nights in Mar 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear Amanda, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time she has dedicated to giving us her affectionate words. Without a doubt, her comments will be well received by all the staff. Comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with her return on Princess.Kind regards.

6/10 Okay

Raycho

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The cleaning in the room was awful. For 10 days they never swept or washed the floor in the room. Nor did they wipe the dust.
Stayed 10 nights in Mar 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Raycho, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not pleasant, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

4/10 Poor

Taylor Douglas

Disliked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Betsa on 9 Apr 2024
Dear. TaylorWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

6/10 Okay

Catalina, Englewood

Travelled with family
Liked: Cleanliness
The walkways with the green areas it was nice.
Stayed 5 nights in Mar 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear Catalina. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Natasia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how clean everything was. The animals around the property added a nice touch to it! What we didn't like was the buffets all had the same food and it was mainly pork to eat. Something my family does not eat. The food choices should be broaden for the ones that don't eat pork. Otherwise the resort was great!
Stayed 5 nights in Mar 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear guest, thank you very much for giving yourself the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Kind regards.

10/10 Excellent

Marta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I loved it it was quiet the staff was very helpful I felt like I was living a fairytale.
Stayed 9 nights in Mar 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear Martha, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return in Princess.

8/10 Good

Lee-Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good with the property there is no complaints about it. The only complaint I have is with Mexican Travel Soultuons (sorry shuttle) Upgraded from a standard transfer to a private transfer. Was promised they would pick us up right when we arrived in Mexico, it took 45 mins to get transportation. We paid a lot of money for that and I would recommend taking a taxi which there are plenty of. We weren’t the only ones that had to wait 45 for a private transfer there were 4 other couples we talked to that had the same problem.
Stayed 4 nights in Mar 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear Lee, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We regret and sincerely apologize for the details that were not to our liking. We will take her comments into account to make a report and send it to the corresponding area to improve the quality of our service.Thank you very much for your preference, we hope you can return soon.Kind regards.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, a variety of food options. Entertainment was fantastic and offered different shows every night. The beach was beautiful, clean and well maintained. Only small complaint was the property is extremely large which was hard to get around at times depending where your room was.
Stayed 6 nights in Mar 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear Andrew, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Tyrell jordan dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect! Staff and everyone was friendly and nice will for sure visit next year !! From🇨🇦
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 8 Apr 2024
Hello dear Tyrell, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.