The check-in process was horrible. We had (and paid for) VIP Platinum access but were not introduced to any of the Platinum amenities for the first 3 of our 7 days. We didn't even get the welcome punch you're supposed to get. We were lied to about the location and availability of our private concierge and services, so we spent the first 3 days enjoying the regular amenities, and constantly being upsold by vendors on the site. Finally after being tired of this for 3 days we were bounced between the front desk, the concierge and 2 other people and then finally given directions to the Platinum concierge. And as it turns out, everything we were told before was a lie. We were able to salvage the back half of our trip in the private pool area. There were absolutely no apologies or concessions made, and in fact there was another guest in the Platinum Villa area screaming that she would never go to this resort again while I was (finally) being checked in. I could go on and on, but I should also say, if you receive a note from the concierge saying they have a "free gift" for you in your room. The gift is actually just a "free" presentation for their timeshare plan, and some empty compliments about how young you look.
Other coles notes:
-The buffet is proper, and the French and Italian A La Carte restaurants are the best two.
-The resort is beautiful with great wildlife on site, roaming free.
-All of the outdoor staff are extremely friendly.