Risca West Holidays from £346

No fan or ar conditioner in the room during this heat? Unbelievable! Worst night !

We booked a hotel rather than a just an apartment or room as we were expecting a serviced hotel as a treat and paid accordingly. There is no reception, no bar and no catering other than at the neighbouring property, just a 4 digit number supposedly to open the front door and room, it didn’t allow access to the room, which caused some anxiety. Fortunately someone answered the out of hours emergency number and was able to give us another pass code. The room was not serviced, nor were the tea/ coffee replaced. There are notices and instructions setting out some of the limitations at the premises but only after the booking is confirmed. We didn’t have any significant issues with the room or premises which would have been fine given the historic nature of the property. I don’t wish to arrange a long weekend away adding to life’s regular hassle. Needless to say we won’t be returning.

I don’t like that you have to pay for spa and parking - crazy it’s not included

A lovely hotel with very friendly and helpful staff. I had a lovely relaxing massage in the Spa and to have a swimming pool on site was an added bonus as not all hotels have one. The food in the restaurant was very nice and all freshly cooked and the breakfast was a mixture of continental and cooked and had lots of options for everyone. Good that it was self service so can go up and help yourself. The staff were very attentive in making sure that everything was topped up. You could also request other things if you wanted. The room itself was also very good apart from the shower going hot and cold! Very thankful the room had air con! A lovely added touch in the Reception area was the ice cold water with lemon and lime, which guests can help themselves to at any time - a very welcoming refreshment in this heat we have been having to endure! Overall we had a very lovely stay. We would definitely go back again and we would definitely recommend.

We had a great one night stay at Berwick Lodge on a a Monday to celebrate a birthday. The sun shone and the Housemartins flew happily around whilst we sat on the terrace having a cocktail. The à la carte menu was fantastic - well worth the cost and breakfast was very tasty. Will definitely stay again in one of the other fantastic looking rooms.