THE FRONT DESK GENTLEMAN OFFERED THE BEST SERVICE THAT WE'VE EVER HAD IN OUR HOTEL EXPERIENCES. IT WAS A QUIET AND FRIENDLY ENVIRONMENT; WE HAD A FIRE ALARM AT ABOUT 3 A.M. ON OUR LAST NIGHT, BUT THANK GOD IT DID NOT RESULT WITH A REAL FIRE.
"This was a nice hotel near a major hihghway/street"
When we arrived our reservation called for us to be on the second floor,Since my wife and I do not do stairs well, we requested a change to the first floor. The change was made in a prompt and courteous manner.
The staff was the best part about this hotel. Everyone, including housekeeping and maintenance were pleasant and professional. The front desk staff made great restaurant recommendations with very personable attention. They kindly helped us with our questions such as directions, exercise room, etc. The room was very nice, except the bathroom. The sink was quite cracked, the toilet bowl was very old/damaged and the tub drained extremely slowly. I did inform the staff of the tub situation and once again, they were kind and took care of the problem by the next afternoon. GREAT STAFF!!!
Located in Northwest Albuquerque, Rio Rancho is one of New Mexico’s fastest growing suburbs. Its master-planned downtown includes the Santa Ana Star Center, home of the New Mexico Scorpions hockey team. The facility also hosts big-name entertainers and concerts. Casino gaming is nearby.
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