Outdoor pool, pool loungers

Reviews of Windsor Marapendi

5 out of 5
Windsor Marapendi
Avenida Lúcio Costa, 5400, Barra da Tijuca, Rio de Janeiro

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1015 reviews" "
Rating 8 - Good. 187 out of 1015 reviews" "
Rating 6 - Okay. 59 out of 1015 reviews" "
Rating 4 - Poor. 25 out of 1015 reviews" "
Rating 2 - Terrible. 16 out of 1015 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a king size bed and they let me check in early
Stayed 5 nights in Mar 2024
Response from Esmeraldo on 20 Mar 2024
Good morning,Thank you very much for your comments and for the score 5 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Lauriane, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet stay. Delicious breakfast
Stayed 5 nights in Feb 2024
Response from Esmeraldo on 27 Feb 2024
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest.We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

6/10 Okay

Javier

Stayed 2 nights in Feb 2024
Response from Esmeraldo on 20 Mar 2024
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 3 de 5 .Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerenrte Geral

6/10 Okay

Candas

Stayed 6 nights in Jan 2024
Response from Esmeraldo on 20 Mar 2024
Bom dia !!Muito obrigado pela sua avaliação e pela nota 3 de 5 !!Foi um prazer recebe-los no Windsor Marapendi.Espero ter a honra de hospeda-los novamente.Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a great hotel. The breakfast buffet is amazing and for the most part, staff were very helpful and professional. The location is safe but far away from shopping and very few restaurant options in walking distance. The beach was directly across the street and it was easy to get Uber or taxi quickly. We were able to take advantage of VIP status and got a room upgrade and late check out. I recommend this hotel especially if you are looking for something quite and safe.
Stayed 7 nights in Jan 2024
Response from Esmeraldo on 1 Feb 2024
Good morning,Thank you very much for your comments and for the score 5 of 5 . It was a pleasure to have you as our guest.We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Melissa, wantagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Esmeraldo on 20 Mar 2024
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5 .Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerenrte Geral

8/10 Good

stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2023
Response from Esmeraldo on 25 Jan 2024
Good morning,Thank you very much for your comments and for the score 4 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Olivia Daniela de Chazal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Nice location!!! Breakfast was fabtastic. The only down is the internet is terrible. It went from ok to poor.
Stayed 7 nights in Jan 2024
Response from Esmeraldo on 20 Jan 2024
Good morning,Thank you very much for your feedback and for the score 5 of 5 . It was a pleasure to have you as our guest. Your comments will be taken into consideration. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Javier, Los Reyes Coyoacan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel con excelente servicio, personal muy experimentado y con excelente actitud, el desayuno es excelente, lo recomiendo ampliamente para viajar con la familia
Stayed 3 nights in Dec 2023
Response from Esmeraldo on 8 Jan 2024
Buenasd tardes!!Muchas gracias por sus comentarios y por la evaluación 5 de 5 !! Fue un placer recibirlos en el Windsor Marapendi. Queremos que vuelvan pronto. Atentamente,Alexandre EsmeraldoGerente General

10/10 Excellent

Esdras, Clovis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Esmeraldo on 30 Dec 2023
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5 !!Foi um prazer recebe-los no Windsor Marapendi. Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Edmund

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was excellent rooms spotless ,all Staff amazing service ,The Receptionist team were Great and easy to talk to if i go back heres ehere i would stay .thank you
Stayed 8 nights in Dec 2023
Response from Esmeraldo on 30 Dec 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon !! Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Paloma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't regret.
I had a wonderful time with my friends. The hotel, while not posh, provided great service for the cost. I would definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Esmeraldo on 30 Dec 2023
Good morning,Thank you very much for your comments and for the score 10 !!! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Mathew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Esmeraldo on 29 Dec 2023
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5 !! Foi um prazer recebe-los no Windsor Marapendi.Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality staff. Excellent facility. Excellent breakfast and dinner options.
Stayed 7 nights in Nov 2023
Response from Esmeraldo on 7 Dec 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

8/10 Good

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach
Stayed 2 nights in Dec 2023
Response from Esmeraldo on 5 Dec 2023
Good morning,Thank you very much for your comments and for the score 4 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre Esmeraldo General Manager

10/10 Excellent

Frances, Panama

Stayed 3 nights in Nov 2023
Response from Esmeraldo on 24 Dec 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5!!Foi um prazer recebe-los no Windsor Marapendi. Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

6/10 Okay

Mariano, Miami

Travelled with family
Disliked: Amenities, property conditions & facilities
Old hotel
Stayed 2 nights in Nov 2023
Response from Esmeraldo on 30 Nov 2023
Good afternoon,Thank you very much for your feedback and for the score 3 of 5 . It was a pleasure to have you as our guest. We hope to see you again, soon . Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Anthony

Stayed 6 nights in Nov 2023
Response from Esmeraldo on 18 Dec 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5 !!Foi um prazer recebe-los nio Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and really convenient to access the beach which is right in front of the hotel.
Stayed 1 night in Nov 2023
Response from Esmeraldo on 28 Nov 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Shungu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay
Stayed 5 nights in Nov 2023
Response from Esmeraldo on 23 Nov 2023
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth operation with fine breakfast is a favorite in Rio.
Stayed 1 night in Nov 2023
Response from Esmeraldo on 21 Nov 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach
Stayed 2 nights in Nov 2023
Response from Esmeraldo on 18 Nov 2023
Good afternnon,Thank you very much for your comments and for the score 5 of 5 !! I was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Relaxing and everything beautifully presented and great friendly and efficient staff!
Stayed 9 nights in Nov 2023
Response from Esmeraldo on 17 Nov 2023
Good afternoon,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon !! Wishing you all the best, Alexandre EsmeraldoGeneral Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Esmeraldo on 16 Nov 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 8 !!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Murilo, Neptune

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, I’ve been there before and will come back for sure!
Stayed 3 nights in Oct 2023
Response from Esmeraldo on 25 Oct 2023
Good afternoon,Thank you very much for your comments and for the score 5 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Katia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good.
Stayed 3 nights in Oct 2023
Response from Esmeraldo on 20 Oct 2023
Good afternoon!!Thank you very much for your feedback and for the score 5 of 5 . It was a pleasure to have you as our guest. We hope to see you again,soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Monica Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 3 nights in Oct 2023
Response from Esmeraldo on 6 Oct 2023
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !!!!! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and nice peoplo
The location is great., near the beach, the service great and the people very nice! I had lunch and dinner in the hotel, also breakfast and everyzing was great. I would choose the same hotel during my stay in Rio.
Stayed 4 nights in Sep 2023
Response from Esmeraldo on 2 Oct 2023
Good afternoon !!Thank you very much for your comments and for the score 10 of 10 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Marcio, BRIDGEPORT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Sep 2023
Response from Esmeraldo on 26 Sept 2023
Good morning,Thank you very much for your comment and for the score 5 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Murilo, Neptune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel!
Stayed 2 nights in Sep 2023
Response from Esmeraldo on 21 Sept 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre Esmeraldo General Manager

10/10 Excellent

Osveline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property friendly
Stayed 3 nights in Sep 2023
Response from Esmeraldo on 23 Sept 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre ESmeraldoGeneral Manager

10/10 Excellent

Talfik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2023
Response from Esmeraldo on 15 Sept 2023
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

8/10 Good

Onnaedo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Esmeraldo on 15 Sept 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 4 de 5!!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 8 nights in Aug 2023
Response from Esmeraldo on 4 Sept 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5 . Foi um prazer recebe-los no Windsor Marapendi.Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

2/10 Terrible

Myla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend
Terrible place and service
Stayed 4 nights in Aug 2023
Response from Esmeraldo on 24 Aug 2023
Good afternoon,Thank you very much for your feedback. We will try to contact you by phone to better understand your comments which will be taken into consideration. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

2/10 Terrible

Daphnee

Stayed 3 nights in Aug 2023
Response from Esmeraldo on 11 Sept 2023
Bom dia !!Obrigado pela sua avaliação. Tentaremos um contato telefonico para melhor entender o motivo da sua eventual insatisfaçao. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Joanna

Stayed 1 night in Aug 2023
Response from Esmeraldo on 18 Aug 2023
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 10!!Foi um prazer recebe-los no Windsor Marapendi. Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel, good food. good service
Stayed 7 nights in Jul 2023
Response from Esmeraldo on 10 Jul 2023
Good morning,Thank you very much for your comments and for the score 10 !! It was a pleasure to have you as our guest.We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay for a relax vacation. Staff is great and very welcoming. The Beach in front of the hotel is nice and no so busy. The hotel provides towels and you can rent chairs and umbrella for few reales. breakfast is buffet style. It also has gluten free options. It cost around 20 dls per person but it is worth. Several restaurants walking distance however you might find better restaurants if you can go by car a little farther.
Stayed 2 nights in Jul 2023
Response from Esmeraldo on 9 Jul 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect service !
Stayed 3 nights in Jun 2023
Response from Esmeraldo on 5 Jul 2023
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

6/10 Okay

Mingli

Travelled with family
Liked: Cleanliness
not 5 starts level at all. Average food and room.
Stayed 3 nights in Jun 2023
Response from Esmeraldo on 3 Jul 2023
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Geraldo

Stayed 2 nights in Jun 2023
Response from Esmeraldo on 21 Jul 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5 !!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente.Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
First time on vacation to Rio De Janeiro with my family. Absolutely loved this hotel! Beautiful decor, very clean, upscale, and wonderful service. The rooms are spacious and the beds super comfortable. I highly recommend it.
Stayed 2 nights in Jun 2023
Response from Esmeraldo on 29 Jun 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 . It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around.
Stayed 2 nights in Jun 2023
Response from Esmeraldo on 28 Jun 2023
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

8/10 Good

Douglas

Travelled with family
The place was nice beautifull the breakfast was really good the service was ok
Stayed 1 night in Jun 2023
Response from Esmeraldo on 19 Jun 2023
Good morning,Thank you very much for your comments and for the score 4 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel overall, but my wife got food poising the 1st meal of our stay, so we avoided the Resturant and ate elsewhere the remainder of our stay.
Stayed 3 nights in Jun 2023
Response from Esmeraldo on 16 Jun 2023
Good morning,Thank you very much for your feedback. Your comments will, of course, be taken into consideration. We only provide high quality meals in our hotel. For that reason, our executive chef and nutritionists are working on a daily basis to achieve the highest customer satisfaction scores. Wishing you all the best,Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Fernanda

Travelled with family
Liked: Staff & service, room comfort
TV needs to be upgraded
I love all Windsor hotels and think they have the best service. But a few things would make me believe this should be a 4 star hotel no a 5 star. Pool service not great, bedrooms could use an upgrade, the television is not a smart TV so you can only watch regular cable.
Stayed 1 night in Jun 2023
Response from Esmeraldo on 6 Jun 2023
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Esmeraldo on 23 Jun 2023
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5!!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral

10/10 Excellent

Yuri, Toronto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a premium stay.
Stayed 1 night in May 2023
Response from Esmeraldo on 10 May 2023
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager

10/10 Excellent

Joanna

Stayed 2 nights in Mar 2023
Response from Esmeraldo on 27 Apr 2023
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 10 !!!Foi um prazer recebe-los no Windsor Marapendi.Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente, Alexandre EsmeraldoGerente Geral