Avenida Lúcio Costa, 5400, Barra da Tijuca, Rio de Janeiro
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Upgraded to a king size bed and they let me check in early
Vanessa
Stayed 5 nights in Mar 2024
Response from Esmeraldo on 20 Mar 2024
Good morning,Thank you very much for your comments and for the score 5 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest.We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
6/10 Okay
Javier
14 Feb 2024
Javier
Stayed 2 nights in Feb 2024
Response from Esmeraldo on 20 Mar 2024
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 3 de 5 .Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerenrte Geral
6/10 Okay
Candas
11 Feb 2024
Candas
Stayed 6 nights in Jan 2024
Response from Esmeraldo on 20 Mar 2024
Bom dia !!Muito obrigado pela sua avaliação e pela nota 3 de 5 !!Foi um prazer recebe-los no Windsor Marapendi.Espero ter a honra de hospeda-los novamente.Cordialmente,Alexandre EsmeraldoGerente Geral
Overall it’s a great hotel. The breakfast buffet is amazing and for the most part, staff were very helpful and professional. The location is safe but far away from shopping and very few restaurant options in walking distance. The beach was directly across the street and it was easy to get Uber or taxi quickly. We were able to take advantage of VIP status and got a room upgrade and late check out. I recommend this hotel especially if you are looking for something quite and safe.
Francine
Stayed 7 nights in Jan 2024
Response from Esmeraldo on 1 Feb 2024
Good morning,Thank you very much for your comments and for the score 5 of 5 . It was a pleasure to have you as our guest.We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5 .Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerenrte Geral
Good morning,Thank you very much for your comments and for the score 4 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
Great property! Nice location!!! Breakfast was fabtastic. The only down is the internet is terrible. It went from ok to poor.
Olivia Daniela de Chazal
Stayed 7 nights in Jan 2024
Response from Esmeraldo on 20 Jan 2024
Good morning,Thank you very much for your feedback and for the score 5 of 5 . It was a pleasure to have you as our guest. Your comments will be taken into consideration. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Es un hotel con excelente servicio, personal muy experimentado y con excelente actitud, el desayuno es excelente, lo recomiendo ampliamente para viajar con la familia
Javier
Stayed 3 nights in Dec 2023
Response from Esmeraldo on 8 Jan 2024
Buenasd tardes!!Muchas gracias por sus comentarios y por la evaluación 5 de 5 !! Fue un placer recibirlos en el Windsor Marapendi. Queremos que vuelvan pronto. Atentamente,Alexandre EsmeraldoGerente General
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5 !!Foi um prazer recebe-los no Windsor Marapendi. Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
The Property was excellent rooms spotless ,all Staff amazing service ,The Receptionist team were Great and easy to talk to if i go back heres ehere i would stay .thank you
Edmund
Stayed 8 nights in Dec 2023
Response from Esmeraldo on 30 Dec 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon !! Wishing you all the best, Alexandre EsmeraldoGeneral Manager
I had a wonderful time with my friends. The hotel, while not posh, provided great service for the cost. I would definitely stay there again.
Paloma
Stayed 2 nights in Dec 2023
Response from Esmeraldo on 30 Dec 2023
Good morning,Thank you very much for your comments and for the score 10 !!! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5 !! Foi um prazer recebe-los no Windsor Marapendi.Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
High quality staff. Excellent facility. Excellent breakfast and dinner options.
Michael
Stayed 7 nights in Nov 2023
Response from Esmeraldo on 7 Dec 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Good morning,Thank you very much for your comments and for the score 4 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre Esmeraldo General Manager
10/10 Excellent
Frances, Panama
3 Dec 2023
Frances
Stayed 3 nights in Nov 2023
Response from Esmeraldo on 24 Dec 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5!!Foi um prazer recebe-los no Windsor Marapendi. Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
Good afternoon,Thank you very much for your feedback and for the score 3 of 5 . It was a pleasure to have you as our guest. We hope to see you again, soon . Wishing you all the best,Alexandre EsmeraldoGeneral Manager
10/10 Excellent
Anthony
27 Nov 2023
Anthony
Stayed 6 nights in Nov 2023
Response from Esmeraldo on 18 Dec 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5 !!Foi um prazer recebe-los nio Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
Great hotel and really convenient to access the beach which is right in front of the hotel.
Deborah
Stayed 1 night in Nov 2023
Response from Esmeraldo on 28 Nov 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Smooth operation with fine breakfast is a favorite in Rio.
Michael
Stayed 1 night in Nov 2023
Response from Esmeraldo on 21 Nov 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
Good afternnon,Thank you very much for your comments and for the score 5 of 5 !! I was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Wonderful! Relaxing and everything beautifully presented and great friendly and efficient staff!
Dawn
Stayed 9 nights in Nov 2023
Response from Esmeraldo on 17 Nov 2023
Good afternoon,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon !! Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Bom dia !!Muito obrigado pela sua avaliação e pela nota 8 !!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
Amazing hotel, I’ve been there before and will come back for sure!
Murilo
Stayed 3 nights in Oct 2023
Response from Esmeraldo on 25 Oct 2023
Good afternoon,Thank you very much for your comments and for the score 5 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
Good afternoon!!Thank you very much for your feedback and for the score 5 of 5 . It was a pleasure to have you as our guest. We hope to see you again,soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !!!!! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
The location is great., near the beach, the service great and the people very nice! I had lunch and dinner in the hotel, also breakfast and everyzing was great. I would choose the same hotel during my stay in Rio.
Paula
Stayed 4 nights in Sep 2023
Response from Esmeraldo on 2 Oct 2023
Good afternoon !!Thank you very much for your comments and for the score 10 of 10 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Good morning,Thank you very much for your comment and for the score 5 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre Esmeraldo General Manager
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre ESmeraldoGeneral Manager
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
Bom dia !!Muito obrigado pela sua avaliação e pela nota 4 de 5!!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5 . Foi um prazer recebe-los no Windsor Marapendi.Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
Good afternoon,Thank you very much for your feedback. We will try to contact you by phone to better understand your comments which will be taken into consideration. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
2/10 Terrible
Daphnee
21 Aug 2023
Daphnee
Stayed 3 nights in Aug 2023
Response from Esmeraldo on 11 Sept 2023
Bom dia !!Obrigado pela sua avaliação. Tentaremos um contato telefonico para melhor entender o motivo da sua eventual insatisfaçao. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
10/10 Excellent
Joanna
17 Aug 2023
Joanna
Stayed 1 night in Aug 2023
Response from Esmeraldo on 18 Aug 2023
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 10!!Foi um prazer recebe-los no Windsor Marapendi. Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
Good morning,Thank you very much for your comments and for the score 10 !! It was a pleasure to have you as our guest.We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Great hotel to stay for a relax vacation. Staff is great and very welcoming. The Beach in front of the hotel is nice and no so busy. The hotel provides towels and you can rent chairs and umbrella for few reales. breakfast is buffet style. It also has gluten free options. It cost around 20 dls per person but it is worth. Several restaurants walking distance however you might find better restaurants if you can go by car a little farther.
Patricia
Stayed 2 nights in Jul 2023
Response from Esmeraldo on 9 Jul 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
6/10 Okay
Mingli
Travelled with family
2 Jul 2023
Liked: Cleanliness
not 5 starts level at all.
Average food and room.
Mingli
Stayed 3 nights in Jun 2023
Response from Esmeraldo on 3 Jul 2023
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
10/10 Excellent
Geraldo
29 Jun 2023
Geraldo
Stayed 2 nights in Jun 2023
Response from Esmeraldo on 21 Jul 2023
Bom dia !!Muito obrigado pela sua avaliação e pela nota 5 de 5 !!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente.Cordialmente,Alexandre EsmeraldoGerente Geral
First time on vacation to Rio De Janeiro with my family. Absolutely loved this hotel! Beautiful decor, very clean, upscale, and wonderful service. The rooms are spacious and the beds super comfortable. I highly recommend it.
Shirley
Stayed 2 nights in Jun 2023
Response from Esmeraldo on 29 Jun 2023
Good morning,Thank you very much for your comments and for the score 5 of 5 . It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
Good afternoon,Thank you very much for your comments and for the score 5 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
8/10 Good
Douglas
Travelled with family
17 Jun 2023
The place was nice beautifull the breakfast was really good the service was ok
Douglas
Stayed 1 night in Jun 2023
Response from Esmeraldo on 19 Jun 2023
Good morning,Thank you very much for your comments and for the score 4 of 5 !! It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Nice hotel overall, but my wife got food poising the 1st meal of our stay, so we avoided the Resturant and ate elsewhere the remainder of our stay.
Kevin
Stayed 3 nights in Jun 2023
Response from Esmeraldo on 16 Jun 2023
Good morning,Thank you very much for your feedback. Your comments will, of course, be taken into consideration. We only provide high quality meals in our hotel. For that reason, our executive chef and nutritionists are working on a daily basis to achieve the highest customer satisfaction scores. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
10/10 Excellent
Fernanda
Travelled with family
6 Jun 2023
Liked: Staff & service, room comfort
TV needs to be upgraded
I love all Windsor hotels and think they have the best service. But a few things would make me believe this should be a 4 star hotel no a 5 star. Pool service not great, bedrooms could use an upgrade, the television is not a smart TV so you can only watch regular cable.
Fernanda
Stayed 1 night in Jun 2023
Response from Esmeraldo on 6 Jun 2023
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5!!Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
Good morning,Thank you very much for your comments. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
10/10 Excellent
Joanna
26 Apr 2023
Joanna
Stayed 2 nights in Mar 2023
Response from Esmeraldo on 27 Apr 2023
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 10 !!!Foi um prazer recebe-los no Windsor Marapendi.Fiquei feliz em saber que receberam o carinho e a atenção que merecem. Espero ter a honra de hospeda-los novamente. Cordialmente, Alexandre EsmeraldoGerente Geral