Outdoor pool, pool umbrellas, pool loungers

Reviews of Windsor Asturias Hotel

3 out of 5
Windsor Asturias Hotel
Rua Senador Dantas 14-Cinelandia, Rio de Janeiro, RJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 1000 reviews" "
Rating 8 - Good. 420 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Helena

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very friendly and extremely helpful. The property is older and the room we stayed in was not sound proof. We could hear everything the guests in the room next door were doing and saying. We could also hear the showers from the room upstairs and the one next door; which sounded like a freight train was going through our room. The only thing the “gym” had were two treadmills, one of which was out of order.
Stayed 1 night in Apr 2024

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice view at the top, friendly staffs, and good breakfast
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronald, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Minor issue that the bed was a bit softer and breakfast starts earlier. I wasn't able to eat because my flight was early
Stayed 1 night in Mar 2024

6/10 Okay

Elpidio Alves De Souza

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel is ok, not a very good neighborhood. Some off the stuff are rude. I didn’t receive my VIP benefits!!!
Stayed 5 nights in Feb 2024

2/10 Terrible

kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
not good experience
Stayed 1 night in Feb 2024

8/10 Good

Flavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Never book the 7th floor, terrible noise from the plumbing. Complained and was moved to 20th floor, no noise. Great staff 24/7. Dodgy dirty neighborhood but good location for many points of interest excluding beaches and Cristo Redentor.
Stayed 5 nights in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Ward

Travelled with family
Nice people on staff. Good firm bed
Stayed 1 night in Jan 2024

2/10 Terrible

Brayden

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience restaurant was awful, pool was cloudy. Room was outdated and dirty.
Stayed 1 night in Nov 2023
Response from General Management on 24 Nov 2023
Dear Brayden,Thank you very much for evaluating us, your opinion is always very important to us.Sincerely,General manager

6/10 Okay

Vyuhgenics

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Wifi was not working at all.
Stayed 1 night in Oct 2023
Response from General management on 31 Oct 2023
Dear Vyuhgenics,Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service.Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we had a problem with one of the equipment and were unable to meet your expectations, but we resolved it and are investing heavily in the internet infrastructure. We would love to have a new opportunity to host you, demonstrating the quality standard of our company that is so praised in the market.We appreciate your understanding and are available to answer any questions.Kind regards,,

10/10 Excellent

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
All was good - I really enjoyed staying there and kept going back for the eggplant parmigiana which was to kill for. Loved it there.
Stayed 1 night in Sep 2023
Response from General Management on 22 Sept 2023
Dear Radhika Jain,Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. We hope you return soon so that new experiences can be had.Kind regards,

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
I was charged for an early check in, had traveled all night and asked for an early check in, although a small discount was applied, the experience was terrible. The mattress was very very old, uncomfortable, pillows the same, frizzed TV, air conditioner noice, not good at all. Pool cold, gym within 4 sq mts not what’s presented in photos. Will never ever stay again. Leo was nice.
Stayed 1 night in Aug 2023
Response from General Management on 23 Aug 2023
Dear guest,Thank you for contacting us. Feedback from our guests is always very important for us to improve our services and care.As in other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations, but we would love to have another opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to clarify any questions.Sincerely,

10/10 Excellent

Mauricio, Miami Beach

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Really enjoyed... good located for a great price! The room was super clean, the shower was amazing! By the way, Leandro (front desk) is a great worker! Excellent communication and recommendations from him! Tks a lot for him and all the staff
Stayed 1 night in Jul 2023
Response from Nádia Oliveira - Supervisora Noturna on 27 Jul 2023
Dear Mr. Mauricio,Thank you very much for choosing the Windsor Asturias.Thank you for taking the time to review your stay with us, we are extremely grateful for your excellent feedback.Sincerely,

2/10 Terrible

John

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tried to charge me twice, added expensive parking, tried to add breakfast which was already included , RUN do not stay at this hotel
Stayed 2 nights in Jul 2023
Response from General Management on 12 Sept 2023
Dear John,Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service.Just like other hotels, our unit values the satisfaction and safety of our guests. We don't try to charge you twice, we just ask for pre-authorization as a guarantee. We do not have parking and do not offer any type of partnership. Our breakfast is one of the services most praised by our guests and is complimentary, there is no need to charge again.Unfortunately, we were unable to meet your expectations, but we would love to have a new opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,

10/10 Excellent

STERGIOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Walter, Lynn

Travelled with family
Disliked: Amenities, property conditions & facilities
In the room 1404 bed located the way that my head was in the couple of inches from the bathroom entrance. There is no night stand for this side of the bed, no any nightstand light, no any power outlets for both sides of the bed. Just behind the bed in the middle in the wall we can find one power outlet and used it for both sides. Room is not sound proof at all. You can hear water streaming in the next room like it's in yours. No tea cattle in the rooms. It was a horrible experience.
Stayed 5 nights in May 2023
Response from Nádia Oliveira - Supervisora Noturna on 25 May 2023
Dear Mr. Walter,Good Morning!First of all, we would like to thank you for choosing The Windsor Asturias Hotel. Your Comments are extremely important to us and for our future guests.We apologize for the incoveniences caused. Please be informed that the hotel is working to provide better comfort and satisfaction to our guests.We hope to have a new oportunity to offer you a different service.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petfect location
Stayed 3 nights in May 2023
Response from General Management on 29 Aug 2023
Dear guest,We would like to thank you for choosing Windsor Astúrias Hotel and for sharing the impressions of your stay with us. Your opinion is very important for us to continually improve our services. We are very happy to know that expectations were met. We hope to see you again on your next visit to Rio de Janeiro.Kind regards,Kind regards,

8/10 Good

Robert

Stayed 1 night in Apr 2023
Response from Gerência Geral on 27 Apr 2023
Prezada Sr. Robert, Em primeiro lugar agradecemos pela escolha do Windsor Asturias Hotel e pelo feedback pós sua estada no hotel. Estaremos inteiramente à disposição em sua próxima viagem ao rio de janeiro.Cordialmente,

8/10 Good

Olga M.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Não tem estacionamento para hóspedes, o mais próximo tem desconto se você for hóspede, mas não pode tirar o carro porque eles cobram por cada vez que você faz, no final vc fica preso na área
Stayed 1 night in Mar 2023
Response from Gerência Geral on 27 Apr 2023
Prezada Srª Olga,Primeiramente agradecemos pela escolha do Windsor Asturias Hotel e pelo feedback após sua última estada. Gostaríamos de tê-la conosco novamente em sua próxima viagem a cidade do Rio de Janeiro. Estaremos à sua disposição para o que for necessário. Cordialmente,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Windsor stay
Great room excellent restaurant Only drawback no so good part of town
Stayed 1 night in Mar 2023
Response from Nádia Oliveira - Supervisora Noturna on 22 Mar 2023
Dear Mr. David,Good Evening!We are glad that you enjoyed your stay with us.We hope you come back soon.Sincerely,

8/10 Good

Andrew

Travelled with partner
We stayed 4 nights in January - as one of around 15 hotels around Latin America in similar price bracket. The hotel is well-located in Cinelandia with restaurants nearby, with very convenient metro just around corner with direct line to Copacabana and Ipanema. Friendly attentive staff on front desk. Good, standard Latin America-type buffet breakfast. Beds comfy and bathroom fine, Upstairs pool area underused.
Response from Nádia Oliveira - Supervisora Noturna on 14 Mar 2023
Dear Mr. Andrew,Good Afternoon!We are glad that you are satisfied with the hotel.We hope you come back soon.Sincerely,Nádia Oliveira

8/10 Good

Jaime

Stayed 4 nights in Feb 2023
Response from Gerência Geral on 27 Apr 2023
Prezado Sr. Jaime,Primeiramente agradecemos pela escolha do Windsor Asturias Hotel e pelo feedback após sua última estada. Gostaríamos de tê-lo conosco novamente em sua próxima viagem a cidade do Rio de Janeiro. Estaremos à sua disposição para o que for necessário. Cordialmente,

10/10 Excellent

Maximo

Stayed 1 night in Mar 2023
Response from Gerência Geral on 27 Apr 2023
Prezado Sr. Maximo,Primeiramente agradecemos pela escolha do Windsor Asturias Hotel e pelo feedback após sua última estada. Gostaríamos de tê-lo conosco novamente em sua próxima viagem a cidade do Rio de Janeiro. Estaremos à sua disposição para o que for necessário. Cordialmente,

10/10 Excellent

Carstil

Stayed 1 night in Feb 2023
Response from Nádia Oliveira - Supervisora Noturna on 12 Feb 2023
Prezado Sr. Carstil,Boa Noite.Antes de tudo, gostaríamos de agradecer pela sua estadia.Ficamos contentes com sua satisfação, e esperamos que retorne em breve ao nosso hotel.Atenciosamente,Nádia Oliveira

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendliness of staff
Response from Nádia Oliveira - Supervisora Noturna on 17 Jan 2023
Dear Mr Garth,Good Evening!First of all, we would like to thank you for your stay.We are glad for your satisfaction and we hope you come back soon.Sincerely,

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only request is if the bar on the roof top was functioning during early/evening. The drinks had to be ordered from the front desk and then had to wait at the pool, until it was brought up to the 22nd floor.
Response from Nádia Oliveira - Supervisora Noturna on 12 Jan 2023
Dear Ms Jessica,Good Evening!First of all, we would like to thank you for your stay.We currently have the pool bar open from 8 a.m. to 10 p. m. Anyway, we would like to thank you for your suggestion. And we are organizing ourselves to better serve all our customers.We hope you come back soon.Thank you for your attention.Sincerely,

10/10 Excellent

Emerlinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok. Nothing spectacular.
Stayed 1 night in Dec 2022
Response from Nádia Oliveira - Supervisora de Recepção on 6 Jan 2023
Dear Ms. Emerlinda,Good Morning!We would like to thank you for your stay.We hope you come back to our hotel soon.Sincerely,Nádia Oliveira

10/10 Excellent

Richard Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel staff was great
Stayed 4 nights in Oct 2022
Response from Nádia Oliveira - Supervisora de Recepção on 17 Dec 2022
Dear Mr. Richard Lee,First of all, we would like to thank you for your stay.We hope you come back soon.Cordially

8/10 Good

Vaneza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good, service is fast and food is delicious, but people are not that friendly, the location as well no to safe, I didn’t like that the bar at the swimming pool wasn’t available and they never did our room next day, internet was perfect is a good place only to go to sleep, no facilities or activities at the hotel and during the night is unsafe go around.
Stayed 2 nights in Oct 2022

2/10 Terrible

James, East Brunswick

Disliked: Property conditions & facilities
Bad surroundings. Bad room. I can hear conversations from another room. Also, they don’t allow visitor(s) to go to your room.
Stayed 1 night in Sep 2022
Response from Thiago de Castro - Gerente noturno on 7 Sept 2022
We would like to take this opportunity to thank you for choosing the Windsor Asturias Hotel as your destination, and for sharing your opinions with us. We are privileged to count with a excellent Team, which allows our guests to have an even more pleasant stay. Be sure that we highly value our guests and all feedback is analyzed, as it is only through it that we can constantly improve and adapt our products and services. We apologize, however, for the inconvenience that caused your comments, measures will be taken to resolve these problems. Accept our thanks and appreciation for your choice. Best Regards Thiago de Castro Night Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Awesome folks ready to help out of their ways!
Stayed 2 nights in Aug 2022
Response from Thiago de Castro - Gerente Noturno on 17 Aug 2022
We would like to take this opportunity to thank you for choosing the Windsor Astúrias Hotel as your destination, and for sharing your opinions with us. We are privileged to count with a excellent Team, which allows our guests to have an even more pleasant stay. Accept our thanks and appreciation for your choice. Best Regards Thiago de Castro Night Manager.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

8/10 Good

edson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito boa estadia
Stayed 1 night in Jul 2022
Response from Thiago de Castro - Gerente noturno on 15 Jul 2022
Gostaria de agradecer sua visita ao Windsor Astúrias hotel. Muito obrigado por sua avaliação, pois é somente através dele que podemos constantemente melhorar e adaptar nossos produtos e serviços. O maior reconhecimento de nosso trabalho é a satisfação de nossos clientes. Esperamos, em breve, uma nova oportunidade para hospeda-lo e oferecer-lhes um atendimento diferenciado. Atenciosamente, Thiago de Castro Gerente Noturno.

10/10 Excellent

Marcel

Liked: Staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Jun 2022
Response from Thiago de Castro - Gerente noturno on 17 Jun 2022
We would like to thank you for visiting the Windsor Asturias hotel. Thank you very much for your review, because it is only through it that we can constantly improve and adapt our products and services. The greatest recognition of our work is the satisfaction of our customers. We hope to have a new opportunity to host you soon and offer you a differentiated service.

10/10 Excellent

Kamila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, comfortable, breakfast varieties. Employees are very kind and polite.
Stayed 4 nights in Jun 2022
Response from Thiago de Castro - Gerente noturno on 13 Jun 2022
Thank you very much for choosing the Windsor Asturias Hotel for your stay in our city. It is with great pleasure that we read your message about our hotel and staff. Your comments are extremely important to us and our future guests. Thank you for taking the time to review your stay with us, we are extremely grateful for your excellent feedback. I will share all your compliments with the team and we look forward to seeing you again soon. Sincerely, Thiago de Castro Night Manager.

6/10 Okay

Gary

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They asked for my card multiple times and checkout process was so long I almost missed my ride.
Stayed 1 night in Jun 2022
Response from Thiago de Castro - Gerente noturno on 10 Jun 2022
I would like to thank you for visiting the Windsor Asturias hotel. I would also like to thank you for taking a few minutes of your time to send us your comments about your stay. We apologize, however, for the inconvenience caused by your comments. We hope to be able to serve you again in the future. Sincerely, Thiago de Castro Night Manager of the Windsor Asturias Hotel.

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport
Stayed 1 night in May 2022
Response from Thiago de Castro - Gerente noturno on 13 Jun 2022
We would like to take this opportunity to thank you for choosing the Windsor Astúrias Hotel as your destination, and for sharing your opinions with us. Be sure that we highly value our guests and all feedback is analyzed, as it is only through it that we can constantly improve and adapt our products and services. Accept our thanks and appreciation for your choice. Best Regards Thiago de Castro Night Manager.

10/10 Excellent

Gergely, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. I like to stay in the Centro area, although very seedy and dangerous (not really touristy), but I tend to get very solid, good service at a very competitive price in this area. I am picky, but Windsor Asturias did not disappoint me. Check in was quick, professional and pleasant, Expedia VIP status was recognized, my request to have a quiet room was accommodated, I got a nice upgrade on the 20th floor and it was quiet, which I really liked. The view from the top/pool floor was amazing to me. Breakfast was fine, standard Brazilian. Don't expect luxury and be careful in the area. The hotel was clean, well organized and just problem-free. Happy to recommend and stay there again.
Stayed 3 nights in Mar 2022
Response from Thiago de Castro - Gerente noturno on 19 Apr 2022
We would like to take this opportunity to thank you for choosing the Windsor Astúrias Hotel as your destination, and for sharing your opinions with us. We are privileged to count with a excellent Team, which allows our guests to have an even more pleasant stay. Be sure that we highly value our guests and all feedback is analyzed, as it is only through it that we can constantly improve and adapt our products and services. Accept our thanks and appreciation for your choice. Best Regards Thiago de Castro Night Manager.

10/10 Excellent

Andres

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It located at downtown near to goverment offices and foreigner faciiities. Near the beaches and metro station. Beaches and coast walkway.
Stayed 2 nights in Mar 2022
Response from Thiago de Castro - Gerente noturno on 19 Apr 2022
We would like to take this opportunity to thank you for choosing the Windsor Astúrias Hotel as your destination, and for sharing your opinions with us. We are privileged to count with a excellent Team, which allows our guests to have an even more pleasant stay. Be sure that we highly value our guests and all feedback is analyzed, as it is only through it that we can constantly improve and adapt our products and services. Accept our thanks and appreciation for your choice. Best Regards Thiago de Castro Night Manager.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Thiago de Castro - Gerente noturno on 19 Apr 2022
Gostaria de agradecer sua visita ao Windsor Astúrias hotel. Muito obrigado por sua avaliação, pois é somente através dele que podemos constantemente melhorar e adaptar nossos produtos e serviços. O maior reconhecimento de nosso trabalho é a satisfação de nossos clientes. Esperamos, em breve, uma nova oportunidade para hospedar-lo e oferecer-lhes um atendimento diferenciado. Atenciosamente, Thiago de Castro Gerente Noturno.

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Thiago de Castro - Gerente noturno on 19 Apr 2022
Gostaria de agradecer sua visita ao Windsor Astúrias hotel. Muito obrigado por sua avaliação, pois é somente através dele que podemos constantemente melhorar e adaptar nossos produtos e serviços. O maior reconhecimento de nosso trabalho é a satisfação de nossos clientes. Esperamos, em breve, uma nova oportunidade para hospedar-lo e oferecer-lhes um atendimento diferenciado. Atenciosamente, Thiago de Castro Gerente Noturno.

10/10 Excellent

Daniel, Utica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property in the center of Rio. Good for public transportation and historic and cultural sites. Staff were very helpful.
Stayed 1 night in Jan 2022

4/10 Poor

l'marco

Stayed 6 nights in Jan 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Windsor Stay
Windsor Austoria was very welcoming when we checked in. The hotel was very clean and maintained well by the staff. Breakfast is from 6-10:30 and if you wanted you could ask the staff to bring it to your room for you to enjoy. The staff was always willing to help or answer any questions about tourism or areas/stores nearby. House keeping was very accommodating as well when asked to come back at another time if you weren’t ready for them to clean. A truly great hotel to visit. The pool was a decent size, able to fit about 10 people and the view from the top area is absolutely beautiful seeing a wide view of the city.
Stayed 10 nights in Jan 2022

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in service
This was an extremely well run professional hotel. The staff was friendly English-speaking and very sensitive to any needs. The breakfast in the lunch in the restaurant was excellent again very professional personal service. I would highly recommend this hotel for any international travel or local I was very pleased with my stay
Stayed 1 night in Dec 2021

10/10 Excellent

Cintia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recomendo
Hotel de excelência, os funcionários muito educados e atenciosos.
Stayed 3 nights in Jan 2022

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, many spoke English and were helpful in finding information on where to get a covid test.
Stayed 6 nights in Dec 2021

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel, clean and friendly staff at checkin. Low on amenities- only stayed 1 night.- good inexpensive option
Stayed 1 night in Dec 2021

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; awesome staff!
Perfectly situated in the centre of Rio; close to Santo Dumont Airport. My stay was comfortable, the rooftop had a memorable and gorgeous view of Cristo Redentor and Santa Teresa. The front reception, security, and room attendants were friendly and welcoming; the restaurant staff attitude could be better; espresso extra and not included in the breakfast.
Stayed 1 night in Dec 2021

10/10 Excellent

elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized.
Stayed 1 night in Dec 2021