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Reviews of PortoBay Rio de Janeiro

4 out of 5
PortoBay Rio de Janeiro
Avenida Atlântica, 1500, Copacabana, Rio de Janeiro, RJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2024
Response from Gustavo on 23 Apr 2024
Dear LauraAll the best!Thank you for your choice and for sharing your PortoBay experience with us.Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itvis very ideally located. Staff is excellent.
Stayed 3 nights in Apr 2024
Response from Gustavo on 23 Apr 2024
Dear AhmedWe were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Gustavo Zanotta – Rooms Division Manager

8/10 Good

Raul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Clean but had a smell in our first room, so had to be moved to another room. The decor and furniture are a little dated. Breakfast was great. The beach area was also very nice with great on-beach service.
Stayed 5 nights in Apr 2024
Response from PortoBay Rio on 12 Apr 2024
Dear Raul,Thank you very much for choosing the PortoBay Rio hotel for your stay Rio de Janeiro. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us.We look forward to having you back again!Yours faithfully,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

ELHAJJ, FREEHOLD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great right across the street from Copacabana Beach which made it convenient and safe. The staff was great.
Stayed 2 nights in Apr 2024
Response from PortoBay Rio on 11 Apr 2024
Dear Elhajj,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation a lovely view from the Copacabana beach from our balcony,I would recommend this hotel for travelers like me. They also have a buffet breakfast with a lot of fruits and juices everything is fresh love it.
Stayed 1 night in Apr 2024
Response from PortoBay Rio on 11 Apr 2024
Dear Irene,We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

8/10 Good

Stanley Ray

Liked: Cleanliness, staff & service, amenities
Location
Stayed 7 nights in Apr 2024
Response from PortoBay Rio on 10 Apr 2024
Dear Stanley,thank you for choosing PortoBay Rio de Janeiro.We apreciate the time to give us a feedback.Kind Regards,Gustavo Zanotta - Rooms Division Manager

10/10 Excellent

Susan

Very good Staff very nuce
Stayed 3 nights in Apr 2024
Response from PortoBay Rio on 8 Apr 2024
Dear Susan,Your opinion is very important to us. We were very pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon, here or at another Portobay hotel.Kind Regards,Gustavo Zanotta - Rooms Division Manager

6/10 Okay

Joel

Stayed 2 nights in Mar 2024
Response from Gustavo on 23 Apr 2024
Dear JoelAll the best!Thank you for your choice and for sharing your PortoBay experience with us.Gustavo Zanotta – Rooms Division Manager

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice stay. The hotel was nice and the rooftop pool and bar are great! The rooms feel tired and needing of an upgrade, and the room was only cleaned once over our 6 night stay. Great location, but probably slightly overpriced for what you get, probably wouldn’t return.
Stayed 6 nights in Mar 2024
Response from PortoBay Rio on 1 Apr 2024
Dear Joel,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Best regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Alexandra

Staff was great , 24 hr security in front as well, felt super safe and love every minute of my stay there
Stayed 3 nights in Mar 2024
Response from PortoBay Rio on 22 Mar 2024
Dear Alexandra,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

4/10 Poor

Damon

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from PortoBay Rio on 25 Mar 2024
Dear Damon,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests, and we would like to know more about your stay with us. This will help us to improve our standards.Hope to hear from you.Kind Regards,Gustavo Zanotta - Rooms Division Manager

6/10 Okay

CHOR YEW ALLAN

An average hotel, overrated. Asking on later check out but receptionist didn’t allow. Amenities & furnitures are old, worn & outdated.
Stayed 1 night in Mar 2024
Response from PortoBay Rio on 22 Mar 2024
Dear Allan,thank you for choosing PortoBay and for the feedback.We are very flexible for early check in and late check, but sometimes we are fullybooked and we have to respect the time for next guests.Thank you again for he review, and we hope to see you again.Best Regards,Gustavo Zanotta - Rooms Division Manager

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from PortoBay Rio on 19 Mar 2024
Dear Dominik,thank you for choosing PortoBay Rio de Janeiro. We are glad that you enjoyed the days with us.Best Regards,Gustavo Zanotta - Rooms Division Manager

10/10 Excellent

Aman

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from PortoBay Rio on 18 Mar 2024
Estimado huésped,Agradecemos su feedback. No hay nada que nos guste más que cumplir las expectativas de nuestros huéspedes.Esperamos volver a contar con su compañía pronto en un hotel PortoBay.Saludos cordiales,Gustavo Zanotta – Gerente de Hospedagem

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very responsive front desk. Comfortable bed
Stayed 2 nights in Mar 2024
Response from PortoBay Rio on 15 Mar 2024
Dear Gail,thank you for choosing PortoBay Rio de Janeiro.We were very pleased to read your message about our hotel and team. Your comments are very valuable for us.We look forward to having you back again!Yours faithfully,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Sydney R

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is right across from the beach and they have staff on the beach to watch your items while you swim. The pool is great and the food was excellent
Stayed 5 nights in Mar 2024
Response from PortoBay Rio on 15 Mar 2024
Dear Sydney,thank you for choosing PortoBay Rio. We are glad that you enjoyed your days with us.Best Regards,Gustavo Zanotta - Rooms Division Manager

10/10 Excellent

Kevin Tze Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location great. I didn't get an upgrade?
Stayed 1 night in Dec 2023
Response from PBRJ on 21 Feb 2024
Dear Kevin,thank you for the feedback, and for choosing PortoBay Rio.Best Regards,Gustavo Zanotta - Rooms Division Manager

6/10 Okay

Kirel

Liked: Staff & service
I booked a superior room, which was unsatisfactory so I upgraded to a deluxe with a balcony and sea view. In my opinion it’s only worth staying here if you book that room. The staff is pleasant and fairly helpful. I was calling and messaging (via what’s app) for assistance with my bags on my last day, and they just didn’t respond - so found that a bit off putting. They provide beach chairs and towels if needed. Overall it was okay, I think there are better options on Copacabana.
Stayed 2 nights in Feb 2024
Response from PortoBay Rio on 26 Feb 2024
Dear Kirel,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Best regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean
Stayed 6 nights in Feb 2024
Response from PBRJ on 19 Feb 2024
Dear Leticia,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Tajmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portobay was wonderful private & very accommodating to Foreign travelers. Obrigado Portobay Chau!!
Stayed 3 nights in Jan 2024
Response from PBRJ on 15 Feb 2024
Dear Tajmel,Thank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

ELIAN

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.
Stayed 2 nights in Jan 2024
Response from PBRJ on 10 Feb 2024
Thank you for your comment and we hope to be able to see you again in the near future.Regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

ELIAN

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel
Stayed 1 night in Jan 2024
Response from PBRJ on 10 Feb 2024
Dear Elian,Thank you for your comment and we hope to be able to see you again in the near future.Regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Brian, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent with a great pool deck/bar looking out over Copacabana. And the staff is uniformly friendly and helpful.
Stayed 4 nights in Feb 2024
Response from PBRJ on 9 Feb 2024
Dear Brian,thank you for the feedabck, and for choosing PortoBay Rio.We are glad that you enjoyed your stay with us.Best Regards,Gustavo Zanotta - Rooms Division Manager

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed twice, 2 nights each time. Would not have returned for the second stay if I had known better. I was put in a room for a handicap with a wheelchair access bathroom. Totally unsuitable.
Stayed 2 nights in Feb 2024
Response from PortoBay Rio on 8 Feb 2024
Dear Gladys,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Best regards,Gustavo Zanotta – Rooms Division Manager

8/10 Good

Stephen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location with spectacular views from the rooftop. Pool bar/restaurant was great, the main restaurant, whilst the food was good, lacked atmosphere. Staff friendly and helpful and smart reception area. Rooms very small and not the cleanest, found a pair of someone elses underpants on a shelf on the bedside cabinet!
Stayed 4 nights in Jan 2024
Response from PortoBay Rio on 5 Feb 2024
Dear Stephen,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent from the moment I walked in I was greeted with a welcome drink, Sasha at the front desk was the best he made sure my room was ready as it was my birthday, he also arranged a massage for me. The check in process was smooth, the staff was wonderful. I would definitely recommend this hotel the beach it literally across the street and they have covered seating for their guests.
Stayed 1 night in Jan 2024
Response from PortoBay Rio on 3 Feb 2024
Dear Ivory,Thank you very much for choosing the PortoBay Rio hotel for your stay Rio de Janeiro. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us.We look forward to having you back again!Yours faithfully,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Shaleader, Bronx

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, We were checked in by a gentleman named Sacha and he was helpful and amazing to interact with.
Stayed 3 nights in Jan 2024
Response from PortoBay Rio on 3 Feb 2024
Dear Shaleader,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

William

Really helpful and lovely staff. Facilities are great.
Stayed 7 nights in Jan 2024
Response from PortoBay Rio on 1 Feb 2024
Dear William,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Mariela

Liked: Staff & service, amenities
Stayed 4 nights in Jan 2024
Response from PortoBay Rio on 20 Mar 2024
Prezada Mariela,obrigado por escolher o PortoBay Rio de Janeiro.Ficamos felizes que tenha gostado de ter passado seus dias conosco.Até uma próxima!Cordialmente,Gustavo Zanotta - Gerente de Hospedagem

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed that the staff spoke our language and were very helpful.
Stayed 6 nights in Jan 2024
Response from PortoBay Rio on 22 Jan 2024
Dear Ramos,We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from PortoBay Rio on 22 Jan 2024
Bom dia,obrigado pela escolha do PortoBay Rio e pelo feedback.Cordialmente,Gustavo Zanotta - Gerente de Hospedagem

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel excelente tanto no que tange ao material quanto ao humano. Todos os funcionários muito solícitos, educados, amáveis, demonstrando prontidão. Excelente em tudo!
Stayed 2 nights in Dec 2023
Response from PortoBay rio on 8 Jan 2024
Gostaríamos de agradecer o tempo despendido a dar-nos a sua opinião sobre a sua experiência no nosso hotel. É com grande satisfação que tomamos conhecimento de que teve uma estada agradável na nossa companhia. Esperamos poder voltar a receber-los novamente.Os melhores cumprimentos,Gustavo Zanotta – Gerente de Hospedagem

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Porto bay is always my choice when traveling to Rio. Great location, very clean and amazing staff. Jose Ferreira is always helping guests as well as Marquinhos and truly most of the staff.
Stayed 4 nights in Dec 2023
Response from PortoBay Rio on 8 Jan 2024
We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Syed

Stayed 8 nights in Dec 2023
Response from PortoBay Rio on 23 Jan 2024
Thank you for choosing PortoBay Rio.We are glad that you enjoyed your stay with us.Best RegardsGustavo Zanotta - Hospitality Manager

10/10 Excellent

Joerg

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PortoBay Rio on 2 Jan 2024
Thank you for choosing PortobAy Rio.We are glad that you enjoyed your time with us.Best Regards,Gustavo Zanotta - Rooms Division Manager

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portobay for christmas
Family of 4 taking 2 rooms. Good points Location Staff attention and friendliness was excellent Very comfy beds Plenty of storage in room Great views from hotel The only slight negative where I think they could improve is Breakfast is quite simple Everything there but no option for anything cooked to order We had a good stay and would return
Stayed 6 nights in Dec 2023
Response from PortoBay Rio on 28 Dec 2023
Dear Adam,thank you for choosing PortoBay Rio de Janeiro.We are glad that you and your family had a great time with us.Best Regards,Gustavo Zanotta

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to get a lounge chair by the pool because there are few
Stayed 1 night in Nov 2023
Response from PortoBay Rio on 14 Dec 2023
Dear Guest,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Othello

Stayed 2 nights in Dec 2023
Response from PortoBay Rio on 13 Dec 2023
Obrigado por escolher o PortoBay Rio de Janeiro.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property right on the beach. Get the oceanfront suit, it’s worth it!
Stayed 5 nights in Nov 2023
Response from PortoBay Rio on 8 Dec 2023
Dear Daniel,We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels.Best regards,Gustavo Zanotta – Hospitality Manager

10/10 Excellent

Amardeep

Stayed 9 nights in Nov 2023
Response from PortoBay Rio on 27 Dec 2023
Bom dia,muito obrigado pela escolha no PortoBay Rio de Janeiro.Ficamos felizes com a avaliação positiva.Cordialmente,Gustavo Zanotta - Gerente de Hospedagem

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Wonderful, high class in one of the world’s most beautiful place.
Stayed 3 nights in Nov 2023
Response from PortoBay Rio on 5 Dec 2023
We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from PortoBay Rio on 21 Dec 2023
Bom dia,Muito obrigado pela sua avaliação. Foi um enorme prazer recebê-lo no PortoBay Rio. Ficamos satisfeitos em saber que teve uma agradável estada no nosso hotel. Esperamos por si numa próxima visita ao Rio de Janeiro.Cumprimentos,Gustavo Zanotta – Gerente de Hospedagem

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Staff was amazing, friendly.
Stayed 4 nights in Nov 2023
Response from Gustavo on 30 Nov 2023
Dear DianeThank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location. The beds were very comfortable, and the bathroom had a wonderful shower. The front desk was always helpful. Just do not let them talk you into taking a metered taxi. Take an Uber instead. But we would stay here again if we were ever in the area.
Stayed 4 nights in Nov 2023
Response from Gustavo on 30 Nov 2023
Dear MaryThank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4* hotel, friendly staff, rooms are modern and spacious. Enjoyed the beach service too, great spot on copacabana beach. Thanks for a wonderful stay!
Stayed 4 nights in Nov 2023
Response from Gustavo on 17 Nov 2023
Dear GeorginaThank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Deneisha

Stayed 3 nights in Nov 2023
Response from PortoBay Rio on 5 Dec 2023
Thank you for choosing PortobAy Rio

8/10 Good

Harlem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 5 nights in Nov 2023
Response from Gustavo on 17 Nov 2023
Dear HarlemThank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Paula

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great i loved the hotel was literally in front of Copacabana beach close everywhere
Stayed 4 nights in Nov 2023
Response from Gustavo on 12 Nov 2023
Dear PaulaWe would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

10/10 Excellent

Jose A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from Gustavo Zanotta on 10 Nov 2023
Dear JoseThank you for your comments and for choosing our hotel. It was a pleasure to have you with us and we hope to see you again soon.

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay at this hotel right in the thick of copacabana. Good nearby dining options and a great rooftop for drinks and views of copacabana beach and sugar loaf. Hotel not as good as other Portobay hotels but the Staff were exceptional. Would stay again.
Stayed 3 nights in Nov 2023
Response from Gustavo Zanotta on 10 Nov 2023
Dear SamuelThank you for your comments and for choosing our hotel. It was a pleasure to have you with us and we hope to see you again soon.