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Reviews of Copacabana Palace, A Belmond Hotel, Rio de Janeiro

5 out of 5
Copacabana Palace, A Belmond Hotel, Rio de Janeiro
Avenida Atlantica 1702, Rio de Janeiro, RJ

Reviews

9.8

Exceptional

Rating 10 - Excellent. 879 out of 1001 reviews" "
Rating 8 - Good. 97 out of 1001 reviews" "
Rating 6 - Okay. 12 out of 1001 reviews" "
Rating 4 - Poor. 7 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

gabriel

Travelled with partner
Liked: Cleanliness, staff & service
Can not be better. Attention is given at the smallest detail. The hotels’ standards are absolutely top . The service is impeccable. Amazing professionals from tje reception to the concierge to the restaurants. And restaurants are incredible.This is one 3 best hotels we have stayed our of 95 countries we have visited.
Stayed 3 nights in Apr 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 22 Apr 2024
Dear Gabriel,We are very happy with your message. We could notice the compliments to our service, standards, reception, concierge and restaurants.Best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very friendly and accommodating. I felt very safe staying at this hotel. The beach experience was amazing.
Stayed 7 nights in Apr 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 22 Apr 2024
Dear Valerie,Thank you very much for the amazing feedback and compliments adressed to our team, accommodation and beach service.Best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Loved our stay. Pool, bar, gym and spa are fabulous. Wonderful room. Excellent facilities. Service and details are thoughtful and well considered. Star lovely but not many speak English.
Stayed 4 nights in Apr 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 15 Apr 2024
Dear Kathryn,Thank you very much for the wonderful compliments addressed to our hotel.Best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Ugur, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a great place to stay. The only disappointment we had throughout the stay was the lack of proper AC in the gala party organized for the carnival. Hard to understand why they would not invest in some additional equipment for such a great & expensive event.
Stayed 4 nights in Feb 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 23 Feb 2024
Dear Ugur,Thank you for your valuable message. Please accept our apologies for any inconvenience. The air conditioning was prepared and adjusted for the estimated number of people at the event and, so far, we have not received any comments about discomfort with the temperature. We will make our responsible management aware of your opinion.Best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Drimel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Wish there was a little more to do. Besides restaurant are good and enjoyable. Most of the staff is nice and friendly. Leo at check in was amazing and went above and beyond for our kids and gave us a very sweet welcome to the hotel and Brazil!
Stayed 4 nights in Jan 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 29 Jan 2024
Dear Drimel,Thank you for sharing your outstanding opinion. We could notice the cumpliments to our team, including a member of our front office and restaurant.Best regads,Ulisses MarreirosGeneral Manager

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 29 Jan 2024
Prezado Jaya,Muito obrigado pelo envio de sua avaliação.Sudações,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and exceedded our expectations Raining day and power and internet was going out all the time
Stayed 2 nights in Jan 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 26 Jan 2024
Dear Eric,Thank you very much for the feedback. And please accept our apologies for any inconvenience.Best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ULISSES MARREIROS - GENERAL MANAGER on 8 Jan 2024
Prezado James,Muito obrigado pelo envio de sua avaliação.Cordialmente,Ulisses MarreirosGeneral Manager.

10/10 Excellent

gustavo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 1 night in Dec 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 8 Jan 2024
Prezado Gustavo,Muito obrigado pelo envio de sua avaliação.Cordialmente,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Burke

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect facilities, charming staff, amazing food, And wonderful tours-one of the best hotels i have stayed in among many around the world! Only disappointment was Cipriani for Christmas Dinner- Bravo!
Stayed 6 nights in Dec 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 8 Jan 2024
Dear Mr. Burke,Thank you for sending us you valuable feedback.Regarding Cipriani, please accept our apologies. We followed your comment to the responsible management.Best regards,Ulisses Marreiros,General Manager.

10/10 Excellent

Temel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 29 Dec 2023
Prezado Temel, Nossos agradecimentos pelo envio de seu feedback.Cordialmente, Ulisses MarreirosGeneral Manager.

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 8 Dec 2023
Prezado Stephen,Muito obrigado pelo envio de sua avaliação.Cordialmente,Ulisses Marreiros,General Manager.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old property that maybe sometimes relies a little on its history and heritage to see it through a little too much but we had a good stay and staff were friendly. Dinner at Mee was a highlight.
Stayed 5 nights in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 29 Nov 2023
Dear James,Thank you very much for the feedback and compliments to our staff and Mee restaurant.Kind regards,

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
5-star service and amazing experience
Impeccable service, best hotel in Rio. I am originally from Brazil and grew up coming to Rio, but it’s safe to say the Copacabana Palace Will provide a unique experience different than anything you’ve ever encountered. Worth the price!
Stayed 2 nights in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 28 Nov 2023
Dear Renato,Thank you very much for the feedback and compliments to our hotel and service.Kind regards,

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal and a dream stay
Stayed 3 nights in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 28 Nov 2023
Dear EmilThank you very much for the feedback and compliments to our hotel.Kind regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in which the staff are superb, being professional and helpful.
Stayed 2 nights in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 24 Nov 2023
Dear AndrewThank you very much for you feedback and highlights to our service and staffKind regards,

10/10 Excellent

Elliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Once in a lifetime sort of hotel. Area around hotel is very rough. Uber works fine.
Stayed 2 nights in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 23 Nov 2023
Dear ElliotThank you very much for the feedback and compliments.Kind regards,

10/10 Excellent

Edilene

Stayed 1 night in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 29 Dec 2023
Prezada Edilene,Nossos agradecimentos pelo envio de seu feedback.Cordialmente, Ulisses MarreirosGeneral Manager.

10/10 Excellent

Robert or Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest services were excellent. The hotel was located in a beautiful historic building which greatly increased the appeal.
Stayed 2 nights in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 14 Nov 2023
Dear Robert and Dianne,Thank you very much for the amazing feedback. Best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Cristina

Stayed 1 night in Nov 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 24 Nov 2023
Prezada CristinaAgradecemos pelo seu feedback.Saudações

10/10 Excellent

odete

Liked: Cleanliness, staff & service, property conditions & facilities
A amazing door men Luciano
Stayed 2 nights in Oct 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 14 Nov 2023
Dear Odete,Thank you very much for the compliments to a member of our team.Best regards,Ulisses Marreiros,General Manager.

10/10 Excellent

Malik, Atyrau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Undoubtedly, the best hotel in the town, legendary, iconic, impeccable rooms, unforgettable hospitality… Actors, sport stars, royalty, presidents, prime ministers, billionaires … all stayed there. The hotel celebrated its centenary in August 2023. It is pricey but still, if you could afford, do book a room with ocean view at least for one night - that will definitely make your trip to Rio a very special one. Very high quality facilities on one hand but nothing superspecial one the other hand but still a very special experience. Breakfasts, swimming pool and other facilities are very good. Do visit their bars and restaurants in the evening, another good, although not superspecial, experience. Personally, did like the pool bar and Cipriani restaurant, did not like much food in Mee restaurant though. Concierges are very helpful, did help me with directions, even organised a tennis class, helped to liaise with a good travel agent etc. Good business centre, all small office related needs could be fixed in there. Exchange bureau rates are not so good, just go for better rates to the street behind the hotel. The area is safe overall, this is the centre of Copacabana. Forget crime stereotypes. Obviously, be discreet and reasonable, look around and do not hold your mobile and wallet in hands when close to the road, keep them away especially from bikers, normally in your pockets. Overall, one night stay in the hotel was one of the highlights of my stay in Rio. Really enjoyable. Thanks.
Stayed 1 night in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 13 Oct 2023
Dear Malik,,Thank you very much for sending your amazing feedback about your recent stay. We could see that you really enjoyed your stay very much.And regarding to MEE restaurant, please accept our sincere apologies. Could you please send us further detaiils? You could access our homepage at contact us sectionI look forward to hearing from you.Best regards,Ulisses MarreirosGeneral Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 9th stay at the hotel … as always everything was fabulous from the moment we checked in to when we checked out. We always like to stay in the main building and the hotel puts in one of our preferred rooms and remember all our preferences even down to leaving their famous brigadero hand made truffles in the room… Breakfast is a delicious experience as is the Sunday brunch. We spent all the time round the wonderful pool - the Copacabana is the only hotel that has a large swimming pool at ground level. Everyone looks glamorous, a stark difference to when you leave the hotel to explore the city, when you take watches, jewellery and designer bags …anything that draws attention to one as Rio can be a little unsafe when it comes to tourists…that aside Rio is the most amazing city and people are vibrant and friendly. All the staff at the hotel go the extra mile when it comes to service and friendliness. There is only one hotel to stay at in Rio … The Copacabana Palace.
Stayed 6 nights in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 16 Oct 2023
Dear Andrew,Thank you very much for your outstanding feedback.We could notice the several compliments to our team, breakfast, brunch, amenities and pool.With best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Lisa, Hoboken

Stayed 3 nights in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 31 Oct 2023
Prezada Lisa,Muito obrigado pelo envio de sua avaliação. Saudações, Ulisses MarreirosGeneral Manager.

10/10 Excellent

Chris

Extremely well run hotel! The staff was exemplary, the food was incredibly delicious and certainly see why it is the pride of Rio de Janeiro!! I will stay here again!
Stayed 6 nights in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 5 Oct 2023
Dear Chris,Thank you very much for the outstanding feedback. We are very happy to be informed about your impressions.Best wishes,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Ki, Potomac

Stayed 2 nights in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 16 Oct 2023
Prezada Ki,Muito obrigado pelo envio de sua avaliação.Cordialmente,Ulisses Marreiros,General Manager.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 25 Sept 2023
Prezada Karla,Muito obrigado pela avaliação.Cordialmente,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend! Top Notch Service & Staff
My husband and I stayed at Copacabana Palace for 7 nights, and if our schedules had allowed us we would've stayed another week more! We can't express how incredible everything was during out stay. From the twice a day housekeeping service for our suite, to the wonderful check-in, check-out and concierge staff, to Ulrich and the door staff being so welcoming and helpful, to Eduardo, the incredible the bell man who made us feel so special with every interaction and even went above and beyond for us every day, to the very knowledgable young man, Marcus, who gave an interesting tour of the history of the hotel, to Fabio's hospitality at the pool, to Carlos (the beach masseuse), Bill and the rest of the awesome beach service staff who made our week so relaxing and fun! The attention to detail, hospitality, service, helpfullness from everyone is superb and unlike any other 5 stars in the world. Thank you!!! We will be back again.
Stayed 6 nights in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 25 Sept 2023
Dear Maurice,We are deeply grateful for your sincere and detailed report.We noticed the many compliments on cleanliness, our front desk and concierge, as well as the many mentions of our team members.Best regards,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and memorable stay !
Amazing stay at Copacabana
Stayed 8 nights in Sep 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 11 Sept 2023
Dear Customer,Thank you for the amazing feedback.Best regards,Ulisses Marreiros General Manager.

10/10 Excellent

Jordana, Florham Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big standing ovation to the entire staff at the Copacabana Palace for their outstanding customer service. They are the friendliest and kindest staff, always ready to please their guests with a heartfelt smile. From the perfectly and elegantly decorated rooms, to the stunning lobby, the delicious food, to the iconic pool and traditions that go back 100 years, this is the place to be in Rio. There is no hotel like it so don’t think twice. It will be a memorable stay and you will want to come back time and time again. We have been staying at the Copa for many years during our trips to Rio and the experience always blows our expectations. It is always hard to leave and we look forward to coming back!
Stayed 3 nights in Aug 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 25 Sept 2023
Dear Jordana,Thank you very much for the outstanding review.We could notice the compliments to our teams, cuisine, pool, and mention to our 100 year anniversary.Best regards,Ulisses MarreirosGeneral Manager

10/10 Excellent

manraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, room, staff, food all amazing
Stayed 7 nights in Aug 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 11 Sept 2023
Dear Manraj,Thank you for the amazing feedback.Best regards,Ulisses Marreiros General Manager.

10/10 Excellent

Hugheston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 11 Sept 2023
Prezado Hugheston,Agradecemos a avaliação. Cordialmente,Ulisses Marreiros Gerente Geral.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 11 Sept 2023
Prezada Audrey,Agradecemos a avaliação. Cordialmente,Ulisses Marreiros Gerente Geral.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 years to perfection!! I will be back! 👍👍
Stayed 2 nights in Jul 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 11 Sept 2023
Prezado Joseph,Agradecemos a avaliação. Cordialmente,Ulisses Marreiros Gerente Geral.

10/10 Excellent

Andre

Travelled with family
Liked: Amenities, property conditions & facilities
This elegant and classic hotel is impeccable in every aspect. The pool is one of the most beautiful I have ever seen. Breakfast was amazing as was everybody in the staff. Thank you to all of them for making this a memorable stay.
Stayed 6 nights in Jul 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 25 Sept 2023
Dear Andre,Thank you very much for the amazing testimony. We could notice the compliments to the pool, breakfast and team.Best regards,Ulisses Marreiros General Manager.

8/10 Good

Edneusa Araujo, Corte Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 11 Sept 2023
Prezada Edneusa,Agradecemos a avaliação. Cordialmente,Ulisses Marreiros Gerente Geral.

8/10 Good

Archana

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 2 nights in Jul 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 10 Jul 2023
Dear Mr. Archana,Thank you very much for sharing your feedback.Best wishes,Ulisses MarreirosGeneral Manager.

10/10 Excellent

Josephine, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It had lots of history and beautiful. The staff was outstanding they catered to everyone.
Stayed 6 nights in Jun 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 30 Jun 2023
Dear Josephine,Thank you very much for the amazing compliments.Best regards,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

Rozania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great ,staff was excellent and they take care of their customers.
Stayed 2 nights in Jun 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 19 Jun 2023
Dear Rozania,Thank you very much for the amazing feedback.Best wishes,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

Meg

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Simply a wonderful hotel at the heart of Copacabana. We can’t wait to return!
Stayed 4 nights in Jun 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 16 Jun 2023
Dear Meg,Thank you very much for the amazing feedback.Best regards,ULISSES MARREIROSGENERAL MANAGER.

4/10 Poor

Viviane

Travelled with group
Liked: Cleanliness, staff & service
Tive honest, Thai hotel was a huge disappointment. Staff is amazing. Extremely friendly. They do have some perks but the hotel is not that good. The pool has pretty no sun as there are buildings around that create shadow. Beach chairs and towels are a plus. They do give water at the beach too.
Stayed 1 night in Mar 2023

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property with amazing service!
Stayed 1 night in Apr 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 14 Apr 2023
Dear Leila,Thank you very much for the compliments.Best regards,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace consistently delivers a 5 Star experience
Stayed 7 nights in Mar 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 14 Apr 2023
Dear Brian,Thank you very much for the amazing feedback.Best regards,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

Keith

Stayed 4 nights in Apr 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 5 May 2023
Prezado Keith,Muito obrigado pela avaliação. Saudações,ULISSES MARREIROSGENERAL MANAGER.

2/10 Terrible

odete

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Rude people don’t like at all
Stayed 1 night in Mar 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 10 Apr 2023
Dear Mrs. Odete, We are concerned about your comment. Please accept our sincerest apologies for any inconvenience. If you could use our communication channels, including the "contact us" section in our website to further details and so we could verifiy.Best regards,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

Lokesh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay ! Excellent staff. Anderson concierge was the best !
Stayed 6 nights in Mar 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 31 Mar 2023
Dear Lokesh,Thank you very much for your amazing testimony. Best regards,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel, old school
Stayed 3 nights in Mar 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 22 Mar 2023
Dear David,Thank you for your feedback.Best regards,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

David, Boston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property - reminiscent of the elegant hotels of the 40’s and 50’s. Staff very polite, went iut of their way to provide exceptional service. The rooms are beautiful. All in all a 5/5 experience!
Stayed 4 nights in Mar 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 17 Mar 2023
Dear David,Thank you very much for the amazing feedback and compliments to our team and rooms.Best regards,ULISSES MARREIROSGENERAL MANAGER.

8/10 Good

James

Stayed 6 nights in Mar 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 3 Apr 2023
Prezado Sr. James,Muito obrigado pelo envio de sua avalição.Cordialmente,ULISSES MARREIROSGENERAL MANAGER.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, but does need some updating. The “bones” of the hotel are great, but common areas (e.g., carpets) and elevators need updates, as did the bathroom of the room we stayed in. Ate at Pergola and Cipriani. Service is good, but we did feel as though some guests were singled out for particular care. There was a Vogue event at the hotel during our stay and lots of local celebrities (mostly local soap stars) that seemingly took all of the attention. Cipriani was weak compared to NY and Miami locations, but service was as attentive. Hotel is in Copacabana which is not as “safe” as Ipanema. I was robbed across the street from the hotel after a morning run, but there are plenty of doormen and security at the hotel itself. Hotel is a throwback to 60s jetsetter aesthetic, and it is clear Belmond (new proprietor) is leveraging that. However, the hotel clearly needs upgrades. If your standards are 5-star US/Europe you should consider looking elsewhere like staying at Fasano or some other location on Ipanema.
Stayed 5 nights in Feb 2023
Response from ULISSES MARREIROS - GENERAL MANAGER on 2 Mar 2023
Dear Jonathan,First of all, our sincere thanks for the constructive and well-intentioned feedback.I really regret and I am very sorry for what happened. We do have security in the hotel and the surrounding area is usually well patrolled. I hope you are well and that we were able to assist you in registering what occurred. Regarding the aspects of your text, the hotel actually retains its classic features and this year it completes a century of its foundation. We have a non stop plan of refurbishing the hotel and making updates to it. All the elevators in the main building are brand new and we are actually renovating also the façade of the hotel, apart from other touches all over. I believe the corridor of your floor, was not touched passing that impression and we will be addressing it. We apologize for any inconvenience at Cipriani. It is also a different offering and nothing to do with the ones mentioned, although they are also very good. Could you please tell us what occurred so we could check? Access our homepage at the contact us section.I hope I can hear more from you and I am at your disposal for any additional information.Best regards,ULISSES MARREIROSGENERAL MANAGER.