Ratings based on 604 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Mar-2017
Pros: The staff and location
Cons: nothing just maintain the standard you have set
Location: great location ,Bang on the Old Town centre
the best I have stayed in Europe ,absolutely amazing staff
1out of 5
by A verified traveller from NYC

NOT A FIVE STAR. PLEASE DO NOT BE MISLED.

Posted 09-Feb-2017
Pros: NOTHING AND THAT'S A FIRST.
Cons: EVERYTHING.
Location: OLD TOWN
GOT FIVE STAR RATING 7 YEARS AGO. TODAY ITS A 1 STAR AT BEST. NO HOUSEKEEPING, NO HEATING IN WINTER, NO BASIC COURTESY FROM STAFF, NO WIFI, NO BREAKFAST AT 8 AM AS CONFIRMED ON BOOKING. WAIT AN HOUR AND "SOMETHING" APPEARS IN THE NAME OF BREAKFAST. EVERYTHING IS 'TECHNICAL PROBLEM' AND STAFF MAKES IT GUESTS PROBLEM. AVOID IT ALL COSTS. EVEN IF ITS FREE IS TOO MUCH WORK/STRESS FOR A HOLIDAY AN WORSE FOR A SHORT BUSINESS TRIP.
3out of 5
by A verified traveller

Scammed

Posted 08-Nov-2016 on Hotels
When checking in they wanted paid up front in cash. They asked for cash three times. Then when I checked out they said the champagne in the market mini bar wasn't the same kind they have and wanted me to pay for it. Nice enough hotel but they will try to get cash how ever they can.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Oct-2016
It was not as good as I thought ! I was waiting for 5 or 4 star hotel service ! Breakfast area was nice and cozy
5out of 5
by A verified traveller

Very good location.

Posted 27-Sep-2016 on Hotels
It was good to visit the old town of Riga, for good places to eat. Also not far from New Riga. The staff was very helpful.
5out of 5
by A verified traveller from USA

Posted 08-Sep-2016 on Hotels
Great service
5out of 5
Recommended
for Couples
by A verified traveller

Posted 01-Sep-2016
Pros: Central location, smart decor, friendly staff and large, comfortable room.
Cons: Tea and coffee making facility in room. Fresh orange juice at breakfast.
Location: Right in the middle of the Old Town.
Friendly receptionist let us check in early and the superior room was large and very comfortable. We were given a couple of recommendations of where to eat as the hotel restaurant was not open. Friendly bar staff who would even make tea for us. Finally we were allowed to leave our luggage at the hotel after checking out as had an evening flight home.
3out of 5
by Hannu from Helsinki

Posted 31-Aug-2016 on Hotels
We were two couples, so two rooms. In one of the rooms there was smell of drain. In spite of complaints the room was changed first the following day. In the other room air conditioning was not working. Breakfast was otherwise ok but when something ran out the personnel did not bring more, they seemed rather nonchalant. Reception was ok. The location of the hotel is very good.
3out of 5
by Courtney from New York

Bring cash!

Posted 18-Aug-2016 on Hotels
The hotel was in a nice location and easy to walk to old town sights. The biggest issue was that their credit card machine was down, so you had to pay cash. They had a sign at the desk about it, so it was clear that it did not break on the day we checked in and since they said we could pay 2 days later when we checked out, it was clear that it's not getting fixed any time soon
4out of 5
by Danilo from Batangas PH

Enjoyable moment

Posted 05-Jul-2016 on Hotels
Wonderful