Reception

Reviews of Rixwell Elefant Hotel

4.5 out of 5
Rixwell Elefant Hotel
Kalnciema Street 90, Riga

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 424 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julija

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place very convenient to the airport and to the city center.
Stayed 1 night in Feb 2024
Response from Zanna, Front Office Manager on 19 Feb 2024
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Patryk

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Zanna, Front Office Manager on 11 Feb 2024
Thanks for staying with us! We appreciate your feedback!

2/10 Terrible

Jana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There is no heating, staff offered to downgrade my room but keep the same price of what i originally paid, told us to leave if we were not happy regarding their heating issue but not offered a refund. Its winter, when you book with a hotel you want to be comfortable but it was a bad experience and i had to leave the hotel and stay somewhere else. The staff were not helpful. Definitely would recommend to stay away from this hotel during the cold weather, there are not enough blankets that would keep you warm in that place! Expedia tried their best to help but the hotel refused to refund even after leaving the hotel once you check in!

2/10 Terrible

GURMEET

Stayed 4 nights in Nov 2023
Response from Zanna, Front Office Manager on 13 Nov 2023
Dear Gurmeet,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value the opportunity to address any concerns you may have.We apologize that your experience did not meet your expectations, and we would like to learn more about the specific issues you encountered during your stay. Your satisfaction is our top priority, and your input will help us identify areas for improvement.Please feel free to provide more details or suggestions on how we can better meet your needs in the future. Your insights are crucial in helping us enhance the overall guest experience.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,ZannaFront Office Manager

8/10 Good

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quite and good bed.
Stayed 1 night in Oct 2023
Response from Zanna, Front Office Manager on 16 Oct 2023
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Maksim, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Aug 2023
Response from Zanna, Front Office Manager on 3 Sept 2023
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Surabhi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Zanna, Front Office Manager on 3 Sept 2023
Thanks for staying with us! We appreciate your feedback!

6/10 Okay

leon, San Francisco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Luggage delivery service is not available. There is no car access to the front door to load and unload luggage.
Stayed 1 night in Aug 2023
Response from Zanna, Front Office Manager on 3 Sept 2023
Thanks for staying with us! We appreciate your feedback! We work hard to make our guests happy so we will take note of your comment!

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Aug 2023
Response from Zanna, Front Office Manager on 14 Aug 2023
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Zanna, Front Office Manager on 14 Aug 2023
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Vija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great as usual,perfect location after late flight. Delicious breakfast with plenty of options to choice from.
Stayed 1 night in Aug 2023
Response from Zanna, Front Office Manager on 14 Aug 2023
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Andrejs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Zanna, Front Office Manager on 4 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Inese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Zanna, Front Office Manager on 21 Jun 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tristan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the Riga airport
Fantastic new and well-kept hotel! Location next to a busy ready, but keeping the windows closed blocks all road noise. Just beware that the black-out curtains are not so black-out, which might cause issues during the early morning sun for people with light sleep. Possibility of free parking on the streets next to the hotel (upon availability).
Stayed 1 night in May 2023
Response from Zanna, Front Office Manager on 25 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not first time-will come again.
Stayed 3 nights in Apr 2023
Response from Zanna, Front Office Manager on 18 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Stayed 1 night in Mar 2023
Response from Zanna, Front Office Manager on 5 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, great price-performance.
Stayed 1 night in Feb 2023
Response from Zanna, Front Office Manager on 21 Feb 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jaroslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dobry hotel.
Dobry hotel, dobre śniadania do 11:00!, czajnik w pokoju.
Stayed 1 night in Feb 2023
Response from Zanna, Front Office Manager on 11 Feb 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Zanna, Front Office Manager on 11 Feb 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jaroslaw

Stayed 1 night in Jan 2023
Response from Front Office Manager on 27 Jan 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Igor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Front Office Manager on 29 Dec 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jaroslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo dobry hotel.
Bardzo dobry hotel, dobre śniadania, tani parking hotelowy lub bezpłatny na ulicy przy hotelu. Czajnik w pokoju.
Stayed 1 night in Dec 2022
Response from Front Office Manager on 18 Dec 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Klavs

Stayed 1 night in Nov 2022
Response from Zanna, Front Office Manager on 20 Nov 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rebecca

Stayed 2 nights in Oct 2022

8/10 Good

Lelde

Liked: Staff & service
Disliked: Cleanliness
The bathroom was dirty 4 star hotel hmmm i don’t think so
Stayed 1 night in Oct 2022
Response from Zanna, Front Office Manager on 23 Oct 2022
Thanks for staying with us! We appreciate your feedback! We work hard to make our guests happy so we will take note of your comment!

10/10 Excellent

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2022
Response from Zanna, Front Office Manager on 6 Aug 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jun 2022
Response from Zanna, Front Office Manager on 24 Jun 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Richard, Espoo

Liked: Cleanliness, amenities
Disliked: Staff & service
The property was chosen because it is walking distance to the US Embassy. The restaurant did not serve my son and I for dinner. There was nothing else near except CircleK!!!! The restaurant was not busy, 2 other sets of people but one set was 8 people. Another table of 3 sat after us and was server!!!! The table of 8 sat after us!!!! Finally after 25 min the waiter came and told us they ran out of things and it would be best to go someplace else. I AM A SEASONED TRAVELER AND NEVER HAVE EVEN HEARD OF THIS BEFORE. You can contact me for more details of this saga. Thankfully we were there just 1 night.
Stayed 1 night in Apr 2022
Response from Front Office Manager on 23 Oct 2022
Thanks for staying with us! We appreciate your feedback! We work hard to make our guests happy so we will take note of your comment!

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
OK stay during business travel
Location was so-so. The room had a good desktop, working safe (although 15-inch notebook barely fitted). Cleanness just OK. Breakfast barely OK.
Stayed 4 nights in Apr 2022
Response from Zanna, Front Office Manager on 31 May 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great hotel, staff were helpful.
Stayed 4 nights in Feb 2022
Response from Zanna, Front Office Manager on 2 Apr 2022
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Janis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Zanna, Front Office Manager on 23 Oct 2022
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was a very nice place to stay, I have been there many times.
Stayed 1 night in Jan 2022
Response from Zanna, Front Office Manager on 23 Oct 2022
Thanks for staying with us! We appreciate your feedback!

6/10 Okay

Maija

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Zanna, Front Office Manager on 3 Oct 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

GLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short weekend break.
Excellent break away. Service by staff was first class. Room clean and tidy. Only minus point was hearing the traffic on the busy road outside. Would stay here again but ask for inner room for peace.
Stayed 3 nights in Sep 2021
Response from Zanna, Front Office Manager on 3 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mihails

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Zanna, Front Office Manager on 8 Sept 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Iveta

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a stopover on the way to the airport. Spacious rooms, comfy beds, plentiful choices at the breakfast.
Stayed 1 night in Aug 2021
Response from Zanna, Front Office Manager on 4 Sept 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dmitrijs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location, close to shopping mall and airport
Stayed 1 night in Aug 2021
Response from Zanna, Front Office Manager on 4 Sept 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Zanna, Front Office Manager on 23 Oct 2022
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Zanna, Front Office Manager on 23 Oct 2022
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 14 nights in May 2021
Response from Zanna, Front Office Manager on 23 Oct 2022
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, friendly and supportive staff. A great hotel, not too far from Old Town City Center.
Stayed 7 nights in Mar 2021
Response from Zanna, Front Office Manager on 16 May 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Atanas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Zanna, Front Office Manager on 28 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Atanas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Zanna, Front Office Manager on 26 Feb 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Prem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying
it was worth staying
Stayed 1 night in Jan 2021
Response from Zanna, Front Office Manager on 26 Feb 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent, just Covid rules did make the breakfast no so enjoyable. But that is not the hotels fault
Stayed 1 night in Nov 2020
Response from Zanna, Front Office Manager on 28 Nov 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Zanna, Front Office Manager on 31 Oct 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victoria, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new premises, featuring everything one might need on a trip, super clean, wonderful service, 10 min proximity both to the city center and to the airport.
Stayed 1 night in Aug 2020
Response from Zanna, Front Office Manager on 29 Aug 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Zanna, Front Office Manager on 16 Jul 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shem, Oslo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, tidy. Alittle to far from city center but yandax cheep. Riga is a lovely town with good value
Stayed 4 nights in Dec 2019
Response from Zanna, Front Office Manager on 1 Jul 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

wessam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Zanna, Front Office Manager on 1 Jul 2020
Thanks for staying with us. We appreciate your feedback!