Property entrance

Reviews of Hestia Hotel Draugi

4.5 out of 5
Hestia Hotel Draugi
Marstalu St. 3, Riga

Reviews

8.6

Excellent

Rating 10 - Excellent. 401 out of 961 reviews" "
Rating 8 - Good. 459 out of 961 reviews" "
Rating 6 - Okay. 82 out of 961 reviews" "
Rating 4 - Poor. 10 out of 961 reviews" "
Rating 2 - Terrible. 9 out of 961 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location right in the heart of yhe old cobbled streets, though that meant it was a bit noisy at night. Nice breakfast. Friendly staff. Very clean.
Stayed 2 nights in Oct 2023
Response from Hestia Hotel Draugi team on 21 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Adam

Travelled with family
Disliked: Staff & service
We must have got a shabby room, not in the brochures. Dated decor and stained carpets. Earplugs sitting by the bed in preparation for the drunken revellers outside. Breakfast - loads of food laid out day after day. Poorly organised. Hot food converted to inedible. Toaster that does not toast. The corridor looked more inviting than our room. Sandy footprint not vacuumed up in 3 days. Reception staff hide in their corner spot wherever possible. The photos of the outside make it look more extractive than it is. Very good location.
Stayed 3 nights in Oct 2023
Response from Hestia Hotel Draugi team on 22 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved the service
Stayed 2 nights in Oct 2023
Response from Hestia Hotel Draugi team on 21 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Malcolm

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed in this hotel many times in recent years. Delightful and so convenient.
Stayed 7 nights in Sep 2023
Response from Hestia Hotel Draugi team on 5 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my stay at the hotel, great staff in the front desk, friendly and professional. Hotel room was perfect, really comfy with enough space for your needs. Close to touristic attractions and walking distance for supermarkets, restaurants and stores. My only complain was the noise due the location of my room. There's a bar in front the hotel called Arcade and the bar stay open till about 7 in the morning, the level of noise is high and interrupted my sleep. If you book a room, just make sure is not in the side facing the street. The breakfast is excellent, with options for all, really a great option.
Stayed 6 nights in Sep 2023
Response from Hestia Hotel Draugi team on 5 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Linda Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the cost. Convenient location, fabulous breakfast buffet, friendly staff. Wasn't troubled by the bar across the street.
Stayed 5 nights in Sep 2023
Response from Hestia Hotel Draugi team on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a 'yes'
Great location. In the heart of Old Town Riga. Minutes from the 22 bus route bus stop, taking you to and from the airport. Train station 10 minutes away. Quality hotel; clear, safe, comfortable. Brilliant breakfast. Surrounded by bars and restaurants. Thumbs up from me.
Stayed 4 nights in Sep 2023
Response from Hestia Hotel Draugi team on 9 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities
Lovely hotel, excellent breakfast!
Stayed 1 night in Sep 2023
Response from Hestia Hotel Draugi team on 3 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel conveniently located in the old town
Hotel is located in the old town and it is east to visit all the destinations in the old town and the Central Market.
Stayed 1 night in Aug 2023
Response from Hestia Hotel Draugi team on 19 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and excellent location. However, the noise from the surrounding bars went on all night (yes, all night - until around 5am: after dawn). For me that wasn’t too much of an issue as I can sleep through most noise, but for others I am pretty sure it would significantly disrupt their sleep.
Stayed 6 nights in Jul 2023
Response from Hestia Hotel Draugi team on 19 Jul 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Larisa

Stayed 1 night in Jul 2023
Response from Hestia Hotel Draugi team on 4 Aug 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Edward, London

Liked: Cleanliness, staff & service
Great location in the heart of the old town but it gets very noisy at the weekend. They provide ear plugs to give you an idea! Breakfast is another buffet affair with poor bacon, sausages, beans, and eggs. Disappointing as usual when I see this. Lovely staff on reception.
Stayed 3 nights in Apr 2023
Response from Hestia Hotel Draugi team on 6 Jun 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Julia, Los Angeles

Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Apr 2023
Response from Hestia Hotel Draugi team on 6 Jun 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable room, maybe the pillows were not our favorite but find for 2 nights. Great location, really in the center and walkable everywhere but it gets noisy during the night. Wide breakfast selection but the quality could be improved.
Stayed 2 nights in Mar 2023
Response from Hestia Hotel Draugi team on 6 Jun 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay loved the front desk people
Stayed 3 nights in Nov 2022
Response from Sarmite on 21 Nov 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Yuri

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2022
Response from Sarmite on 21 Nov 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for a good price in a great location. Rather large breakfast.
Stayed 1 night in Sep 2022
Response from Sarmite on 21 Nov 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check in. Receptionist very friendly and helpful. Buffet breakfast very good value for money, with good choices.
Stayed 1 night in Aug 2022
Response from Sarmite on 22 Aug 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TIINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff,clean and beautiful hotel and great breakfast
Stayed 1 night in Aug 2022
Response from Sarmite on 22 Aug 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Denise

Stayed 1 night in May 2022
Response from Sarmite on 4 Jun 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Peter

Stayed 1 night in Feb 2022
Response from Sarmite on 17 May 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

William, Wolverhampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms larger than the norm some can be a little noisy since you are in the middle of the old town which is ideal for restaurants and bars. Only a short walk to the airport bus stop.
Stayed 3 nights in Aug 2021
Response from Georgs on 11 Sept 2021
Dear William, Thank you for staying with us and taking your time to share your feedback with us. We are glad to hear that, overall, you had a great stay in our hotel. As such we sincerely hope to be your hosts again in the not so distant future. With kindest regards, Hestia Hotels Draugi team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Sarmite (head receptionist) on 6 Jul 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Armands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second time here
The street was little noisy with bars. Very good price and breakfast buffet included!
Stayed 1 night in Oct 2020
Response from Sarmite (Head receptionist) on 29 Oct 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Andrey

Liked: Cleanliness, staff & service
Хороший трёхзвездочный отель
Хороший трёхзвездочный отель. Хорошо расположен, в остальном ничего особенного, ни плохого, ни хорошего
Stayed 1 night in Jul 2020
Response from Sarmite Eke (head receptionist) on 2 Aug 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2020
Response from Maris Fogels (Reservation manager) on 11 Mar 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019
Response from Maris Fogels (Reservation manager) on 8 Jan 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, convenient hotel in old town
Good location, very central in the old town. The room was spacious, service was good, and with breakfast included. Would recommend.
Stayed 5 nights in Dec 2019
Response from Maris Fogels (Reservation manager) on 8 Jan 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
A lovely welcome as we arrived at the property and very helpful. The hotel was undergoing work but there were signs everywhere to make you aware of this. Earplugs in the room were a necessity on the first night as the bar opposite is open until 6am! Hotel was lovely though and the breakfast was delicious. Even better they had a storage area for your bags on arrival and departure days.
Stayed 3 nights in Dec 2019
Response from Maris Fogels (Reservation manager) on 19 Dec 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Maris Fogels (Reservation manager) on 9 Dec 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Miss Marilyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
Lovely staff,noisy due to ongoing building work.Not a four star, cold minimal reception and similar bedroom. BREAKFAST WAS GREAT THOUGH
Stayed 3 nights in Dec 2019
Response from Maris Fogels (Reservation manager) on 9 Dec 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The property was undergoing renovations so not as good as it could have been. Our room was on the 7th floor, the lift only went to the 6th so we had to walk a flight of stairs that had no lighting! Breakfast was basic and staff were very slow to replenish items that had run out. Location was good.
Stayed 3 nights in Nov 2019
Response from Maris Fogels (Reservation manager) on 4 Dec 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean, friendly but noisy
The hotel was clean and service was very friendly. However the hotel is in the middle of renovations, we we were not aware of prior to arrival. While the hotel is centrally located, it is very noisy at night. The noise from nearby bars can often be heard.
Stayed 2 nights in Oct 2019
Response from Maris Fogels (Reservation manager) on 5 Nov 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Maris Fogels (Reservation manager) on 31 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

IVARS

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2019
Response from Maris Fogels (Reservation manager) on 21 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Slava, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel in the middle of old town. Great breakfast. Friendly staff. Couldn't ask for anything more.
Stayed 2 nights in Sep 2019
Response from Maris Fogels (Reservation manager) on 21 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Oleg

Travelled with family
Liked: Staff & service
Outdoors is very noisy, it is impossible to sleep at night! The windows do not have mosquito nets, the room need renovation,
Stayed 8 nights in Oct 2019
Response from Maris Fogels (Reservation manager) on 18 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good - in the center of the old city of Riga, and nice breakfast with good choice of foods including fresh fruit. However, the street is very noisy especially at night time. There is a rock cafe on the other side, and people there make loud noise up until 6 am.
Stayed 6 nights in Oct 2019
Response from Maris Fogels (Reservation manager) on 16 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jason, Louisville, KY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when visiting Riga. The staff is helpful and friendly, the rooms are good, and it's in a fantastic location in the Old Town. Additionally, the breakfast every morning is top-notch!
Stayed 1 night in Oct 2019
Response from Maris Fogels (Reservation manager) on 9 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay in a convenient central location
Stayed 2 nights in Sep 2019
Response from Maris Fogels (Reservation manager) on 9 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Perfect for old town Riga
Great location for the old town and very reasonable. Service was excellent and the breakfast was good overall. Being picky the decor in the older bedrooms needs to be refreshed and the breakfast would benefit from freshly made coffee but I would stay again because of the location and service.
Stayed 2 nights in Sep 2019
Response from Sarmite (receptionist) on 18 Sept 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Fabulous tourist location close to everything in old town Riga. Very reasonable prices. Adjoining restaurant with authentic Latvian dishes a delight.
Stayed 2 nights in Sep 2019
Response from Maris Fogels (Reservation manager) on 17 Sept 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Kritsana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The hotel location is very convenience. It’s in old town area. St. Peter Cathedral is next street block. You can walk from Riga bus terminal or train station. There are a lot of restaurant nearby.   Room is nice, clean and comfortable. Bed is comfortable. Toilet is quite big. There is some noise from street when open the windows. If you need quite room, you can shut the window. Breakfast serves in the restaurant on ground floor. The food is variety and delicious.   Overall experience on the hotel is met our expectation.
Stayed 1 night in Aug 2019
Response from Sarmite Eke (Receptionist) on 3 Sept 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Sigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend with my mother
I came for a weekend with my 80 year old mother. The hotel's location was absolutely perfect, close to all attractions in the old town, accessible by taxi's and close to a variety of restaurants and coffees. The staff was pleasant and helpful and the room was large, clean and comfortable. The restaurant down stairs served lovely breakfasts and we even had one of our lunches there. Highly recommended!
Stayed 4 nights in Aug 2019
Response from Maris Fogels (Reservation manager) on 28 Aug 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Noise level was a concerning, but earplugs were supplied!
Stayed 4 nights in Aug 2019
Response from Maris Fogels (Reservation manager) on 16 Aug 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Maris Fogels (Reservation manager) on 13 Aug 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel, should just improve curtains
Excellent hotel and in the very center of old Town. Only small comment is that rooms don't have black-out curtains.
Stayed 2 nights in Jul 2019
Response from Maris Fogels (Reservation manager) on 30 Jul 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, large well appointed room, extensive breakfast buffet, helpful staff. The only drawback was the noise during the night but this was not too bad if the windows were closed.
Stayed 4 nights in Jul 2019
Response from Sarmite on 29 Jul 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Matthew, Darien IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winner in Riga
Great room, great staff, great neighborhood. Love this hotel
Stayed 1 night in Jul 2019
Response from Sarmite on 29 Jul 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!