Central location - bad hotel
Was looking forward to staying in this hotel, read lots of positives reviews prior to booking- should have read the negative ones first! Booked a junior suite - it is not a suite really, just a very large room. It was a very warm day and when we returned from a walk and the room was quite stuffy, we turned the aircon on and waited a few hours - nothing happened. The hotel is situated on an extremely busy road and opening the windows isnt an option as the traffic noise is deafening. After speaking to reception we discovered that there is NO aircon in the hotel! It is a ventilation system!? Had to ask for an alternative accommodation, which was provided after a lot of insistence and complaining on my part. Manager was NOT available. The second room was in the attic right behind the hotel sign. We were assured the 5th floor did have aircon. It did NOT work! Had to open a sky light and listen to the traffic noise all night long. In the morning had to ask for a rebate as second room was 2 grades lower than junior suite, was offered 15 per cent reduction, which was an absolute insult. Manager was NOT available again. Finally got the amount I felt was fair after more negotiations. No member of staff offered an apology of any kind. The attitude was - that's the way things are here, take it or leave it. Comfort of guests is NOT a priority, if you are not happy - this is YOUR problem.
Shower cubicles do not have doors, so the bathroom gets flooded the moment you turn it on. Weird.