Exterior

Reviews of Best Western China Lake Inn

2.5 out of 5
Best Western China Lake Inn
400 S China Lake Blvd, Ridgecrest, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 251 out of 635 reviews" "
Rating 8 - Good. 227 out of 635 reviews" "
Rating 6 - Okay. 107 out of 635 reviews" "
Rating 4 - Poor. 32 out of 635 reviews" "
Rating 2 - Terrible. 18 out of 635 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Joseph, Guest Relations Manager on 24 Apr 2024
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

4/10 Poor

Kishore

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was too noisy from the upstair whoever walks. I got the ground floor room and it was too noisy and could not have proper sleep that night
Stayed 1 night in Apr 2024
Response from Joseph, Guest Relations Manager on 9 Apr 2024
Thank you for taking the time to share about your recent stay at our hotel. I am sorry to hear that upstairs noise disturbed your sleep. In the future, should there be any excessive noise, we request guests to notify the front desk. If notified while excessive noise is occuring, we are able to intervene. Our staff works hard to ensure a positive and memorable experience for every guest. We look forward to providing you with an even better stay experience in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joseph, Guest Relations Manager on 8 Apr 2024
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph, Guest Relations Manager on 4 Apr 2024
Thank you for taking the time to share about your recent stay at our hotel. I am sorry to hear we did not exceed your expectations. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to providing you with an even better stay experience!

10/10 Excellent

Bridgett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and the staff worked very diligently to keep the dining area clean.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Relations Manager on 4 Apr 2024
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the breakfast selections and the cleanliness of the breakfast area. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Virginia, Paramount

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean rooms.
Stayed 1 night in Mar 2024
Response from Cheyenne, Guest Relations Manager on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. I am so glad to see you enjoyed your stay. Our staff strive to make sure all of our guests have comfortable and memorable stays with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and relaxing
Stayed 2 nights in Mar 2024
Response from Cheyenne, Guest Relations Manager on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. I am so glad to see you enjoyed your stay. Our staff strive to make sure all of our guests have comfortable and memorable stays with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!!
Stayed 1 night in Mar 2024
Response from Joseph, Guest Relations Manager on 13 Mar 2024
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Thomas

Stayed 2 nights in Mar 2024
Response from Cheyenne, Guest Relations Manager on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. I am so glad to see you enjoyed your stay. Our staff strive to make sure all of our guests have comfortable and memorable stays with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in late and tired, and the front desk person was so very nice and welcoming. The room was clean and didn’t smell bad, and bed was comfy. What more could you want? Thanks Best Western China Lake!
Stayed 1 night in Feb 2024
Response from Joseph, Guest Relations Manager on 23 Feb 2024
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with our staff and the cleanliness of your room. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joseph, Guest Relations Manager on 24 Feb 2024
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, staff was nice and room was clean. Would book again!
Stayed 3 nights in Jan 2024
Response from Joseph, Guest Relations Manager on 12 Feb 2024
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear you had a great experience, particularly that you enjoyed your interactions with the staff and your clean room. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Marion, atascadero

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from Joseph, Guest Relations Manager on 7 Feb 2024
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff were friendly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Prasad

Stayed 1 night in Jan 2024
Response from Cheyenne, Guest Relations Manager on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. I am so glad to see you enjoyed your stay. Our staff strive to make sure all of our guests have comfortable and memorable stays with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sandy

Stayed 1 night in Jan 2024
Response from Joseph, Guest Relations Manager on 23 Jan 2024
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Kathy

Stayed 1 night in Dec 2023
Response from Joseph, Guest Relations Manager on 6 Jan 2024
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

PHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph, Guest Relations Manager on 31 Dec 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. The staff was very friendly and accommodating to our needs. Breakfast was excellent with wonderful service. The room was spacious and comfortable.
Stayed 2 nights in Dec 2023
Response from Joseph, Guest Relations Manager on 31 Dec 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with the staff, your spacious and comfortable room, and the breakfast selections. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

olivier

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph, Guest Relations Manager on 28 Dec 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms and a great breakfast in the morning.
Stayed 1 night in Dec 2023
Response from Joseph, Guest Relations Manager on 19 Dec 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with our staff, the cleanliness of your room, and the breakfast selections. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Mike, Almere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check-in (free cookies), bit smallish (motel like room). All was clean and refurbished, but it's age is showing. Bathroom clean and functioning. Breakfast well organized and plenty replenished.
Stayed 1 night in Nov 2023
Response from Cheyenne, Guest Relations Manager on 5 Dec 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your clean room, your interactions with the staff, and your breakfast experience. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Marah

Liked: Cleanliness, staff & service, property conditions & facilities
Ice
Stayed 1 night in Nov 2023
Response from Joseph, Guest Relations Manager on 1 Dec 2023
Thank you for share about your recent stay at our hotel. I am glad to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good value in Ridgecrest. The Murango Museum is a must see!
Stayed 1 night in Nov 2023
Response from Cheyenne, Guest Relations Manager on 5 Dec 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay. The Maturango Museum is such a gem for our small town and worth the visit. Our staff works hard to ensure a positive and memorable experience for every guest. We look forward to seeing you again soon!

10/10 Excellent

Jill

Business traveller
Liked: Amenities
Clean good food nice staff
Stayed 2 nights in Nov 2023
Response from Joseph, Guest Relations Manager on 25 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the cleanliness of your room, the breakfast selections, and your interactions with the staff. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Jorge

Business traveller
Stayed 1 night in Nov 2023
Response from Natalie Front Desk Agent on 19 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

2/10 Terrible

Matt

Stayed 1 night in Nov 2023
Response from Natalie Front Desk Agent on 19 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am sorry to hear we did not exceed your expectations. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Thomas, WOODBURY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super modern decor and spotless. A little noisy, but overall a great property.
Stayed 1 night in Nov 2023
Response from Joseph, Guest Relations Manager on 15 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

6/10 Okay

Rickey

Business traveller
Liked: Staff & service, amenities
Breakfast is good.
Stayed 2 nights in Nov 2023
Response from Joseph, Guest Relations Manager on 15 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay, particularly our breakfast selections. I see however we did not exceed your expectations. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from Joseph, Guest Relations Manager on 15 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Darin

Liked: Staff & service, property conditions & facilities
Friendly courteous staff all around!
Stayed 2 nights in Nov 2023
Response from Natalie Front Desk Agent on 19 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your nightly stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

hoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cheyenne, Guest Relations Manager on 12 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay across the board. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for Ridgecrest
The hotel is nice enough for the area, but the main road is loud. Everything seems a little outdated and run down, but that has been the case with every hotel and restaurant I have seen in Ridgecrest.
Stayed 1 night in Nov 2023
Response from Joseph, Guest Relations Manager on 6 Nov 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay for the most part. I am sorry to hear you were disturbed by the road noise. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
modernized interior, good place to stop on way to Death Valley
Stayed 1 night in Oct 2023
Response from Joseph, Guest Relations Manager on 31 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your stay, particularly our convenient location of your way to Death Valley National Park. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Arlette

Stayed 1 night in Oct 2023
Response from Joseph, Guest Relations Manager on 29 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay across the board. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

6/10 Okay

Pamela

It was just ok. Not the greatest place, but fine for the night
Stayed 1 night in Sep 2023
Response from Joseph, Guest Relations Manager on 16 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed your nightly stay. I am sorry to hear we did not exceed your expectations. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Joseph, Alta Loma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean and quiet. My only complaint is that the bed was really hard and not very comfortable.
Stayed 1 night in Oct 2023
Response from Joseph, Guest Relations Manager on 15 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear you enjoyed the cleanliness of your room. I am sorry to hear you found the bed to be hard and uncomfortable. We apologize for the inconvenience. We have already had the mattress inspected and tested for problems. In the future, please let the front desk know if you find the bed uncomfortable. Room availability permitting, we may be able to move you to another room with a different mattress. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cheyenne, Guest Relations Manager on 14 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff were very friendly and helpful. Breakfast selection entrees were good, hot and plentiful. Breakfast area was very large and clean, very attentive service staff. Room was very spacious and clean. Especially liked the floors that were vinyl, do not like carpet. Would definitely recommend this hotel! Thanks
Stayed 2 nights in Oct 2023
Response from Natalie on 10 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the cleanliness of your room, your interactions with the staff and our breakfast selection. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

8/10 Good

Clara

Liked: Cleanliness
Room was clean and neat
Stayed 1 night in Oct 2023
Response from Cheyenne, Guest Relations Manager on 8 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the cleanliness of your room. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, my room was extremely clean and comfy. I felt very safe as a young female staying alone which was very nice and comforting.
Stayed 2 nights in Oct 2023
Response from Joseph, Guest Relations Manager on 6 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the cleanliness of your room, your interactions with the staff, and that you felt very safe while here. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Love the staff makes you feel welcome and a BIG THANK YOU TO the lady that works in the BREAKFAST Room. She was so nice and respectful THANK YOU TO ALL THE STAFF.. WE ENJOYED OUR STAY WE WILL BE BACK SOON.
Stayed 2 nights in Sep 2023
Response from Joseph, Guest Relation Manager on 5 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with the staff, especially the breakfast attendant. We are very happy to hear you will be returning. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

4/10 Poor

Dwight

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door had a quarter inch or more gap in it making it open to vermin.
Stayed 1 night in Sep 2023
Response from Cheyenne, Guest Relations Manager on 5 Oct 2023
Thank you for taking the time to review your recent stay with us. I am sorry to see you did not enjoy your stay. We strive to make sure all of our guests have a comfortable stay. I have noted your complaint and I can assure you that we are currently fixing the weather stripping on all of our rooms but we just have not been able to get to all of them yet. I hope you consider coming to stay with us again so that we can show you a better stay.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night while passing through. Easy check in and clean room.
Stayed 1 night in Sep 2023
Response from Joseph, Guest Relations Manager on 17 Sept 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad to hear how much you enjoyed your stay, particularly the ease of check-in and the cleanliness of your room. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Ellen K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy to see apples, oranges, and bananas available for breakfast, but missed oatmeal. The manager was very knowledgeable about the area, suggesting a good place for dinner, answering questions about the petroglyphs, and directing us to a nearby park where we planned to meet friends. We would gladly stay here again.
Stayed 1 night in Sep 2023
Response from Cheyenne, Guest Relations Manager on 16 Sept 2023
Thank you for taking the time to review your recent stay. I am so happy to see you enjoyed your stay. Our staff strives to make sure all of our guests have a comfortable and memorable experience with us. I am sorry you missed the oatmeal, we do still have the instant oatmeal packets but they might have been missed since they are with the Coffee cart. We hope to see you again soon.

8/10 Good

Christoph

Stayed 1 night in Sep 2023
Response from Joseph, Guest Relations Manager on 5 Oct 2023
Thank you for taking the time to share about your recent stay at our hotel. I am glad you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay with us, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Benson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice parking and good location.
Stayed 1 night in Sep 2023
Response from Joseph, Guest Relations Manager on 12 Sept 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with the staff, the parking facility, and our location. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service, property conditions & facilities
overall nice hotel.
Stayed 1 night in Aug 2023
Response from Cheyenne, Guest Relations Manager on 5 Sept 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My was clean and appeared to be newly remodeled. I didn't expect to have a small fridge so that was a bonus. The desk was perfect for my laptop. The staff was very friendly and the breakfast was good. I'll be staying there again sometime soon.
Stayed 2 nights in Aug 2023
Response from Cheyenne, Guest Relations Manager on 5 Sept 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the cleanliness of your room and your interactions with the staff. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived after 400 mile day on motorcycle. Great to find clean bathroom with great shower. Friendly helpful staff helped me find healthy dining options. Restful hottub before bed, nice swim in the morning. Good breakfast. Ready for another day on the motorcycle. Thank you!
Stayed 1 night in Sep 2023
Response from Joseph, Guest Relations Manager on 4 Sept 2023
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the cleanliness of your room, your interactions with the staff, the jacuzzi, and the general respite after a long day of riding. Our staff works hard to ensure a positive and memorable experience for every guest. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We look forward to seeing you again soon!