Ratings based on 131 verified reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 20-Jul-2019
5 out of 5
by a verified traveller

Posted 18-Jul-2019
Ideal setting, good food, great atmosphere. But - Room 211 was very small and ensuite bathroom much smaller than is usual - lacked space for washbags etc.
5 out of 5
by a verified traveller from USA

Posted 16-Jul-2019
Beautiful property. Staff is hit or miss. The young lady who checked us in was wonderful. Her colleague at the coffee counter acted as if she was doing us a favor filling our order. Goodness, all we did was order two coffees, a pastry and two muffins. Then there was the boss lady in charge (?) of the water sports facility who literally ran after us for returning late a motorboat. which we had rented for the afternoon; actually with a chip on here shoulder how we had not reported in at some white building. We had brought the boat back where we picked it up. Look, we understand that you expect us to bring rentals back in time, but don’t treat us as if we broke the engine or worse, sank the boat altogether.
3 out of 5
by a verified traveller from Vancouver

Posted 15-Jul-2019
Beautiful hotel but beds and pillows were hard as rock! Didn’t sleep because it is unfortunately in the flight path of Heathrow and there is no soundproofing. Staff were friendly and professional
4 out of 5
by a verified traveller from Kuala Lumpur

Posted 29-Jun-2019
Getting to the Annex in bad weather will be a problem
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 28-Jun-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 25-Jun-2019
4 out of 5
by a verified traveller

Posted 24-Jun-2019
Beautiful riverside setting with excellent amenitie
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 24-Jun-2019
4 out of 5
by a verified traveller

Posted 23-Jun-2019
Excellent location and very good for parking and cleanliness. Room was fine with a good selection of tea and coffee. Decided against breakfast as I think £14 is just a bit too much; so went out for breakfast.