Ratings based on 5,202 verified reviews

3.2 out of 5
67% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 23 Oct 2019
The front desk team wasn’t welcoming. Stood at the front desk for almost 5min before the person even looked up to me.
Comment from Hotel Management
23 Oct 2019 by Front Desk, Hotel Management
We'll inform the supervisors on this area for further improvement.
2 out of 5
by a verified traveller from Toronto

Posted 22 Oct 2019
hotel is a bit tired, 'stuff' stacked in the corner of the dining area
Comment from Hotel Management
23 Oct 2019 by Front Desk, Hotel Management
We'll work hard to fix the issue you experienced.
2 out of 5
by a verified traveller from canada

Posted 22 Oct 2019
Dont waste your money staying here. Looks nothing like the photos and is over priced for what is offered. Beds are rock hard and cleaned horribly. There was things left under our bed from previous people, window wouldn’t open, our heater turned on a few times throughout the night and made an awful pitchy noise. Both the shuttle drivers we had to and from the airport were rude and lazy. Would not recommended anyone stay here.
Comment from Hotel Management
23 Oct 2019 by Front Desk, Hotel Management
We're sorry you were unhappy. We'll work hard to fix the issue you experienced.
1 out of 5
by a verified traveller

Posted 22 Oct 2019
The staff was great. The property was worn, upholstery ragged, carpets stained. And when I got home, I had bug bites... I’m pretty sure it’s bed bugs.
Comment from Hotel Management
22 Oct 2019 by Frontdesk, Hotel Management
we'll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
by a verified traveller

Posted 21 Oct 2019
Comment from Hotel Management
22 Oct 2019 by Front Desk, Hotel Management
Thank you for the rating. Look forward to serving you again.
5 out of 5
by a verified traveller from Northern Ontario

Posted 21 Oct 2019
The property was clean, the desk clerk was at the desk when we got there just after midnight. He gave my husband some flyers for local restaurants that we could order some food. I would definitely recommend this hotel to anyone going to the vancouver/ richmond area.
Comment from Hotel Management
22 Oct 2019 by FD, Hotel Management
Thank you for the rating. Our staff always works hard and tries their best to assist the guests. We would like to hear the details on how you rate us. Please feel free to contact us for more comments.
3 out of 5
by a verified traveller from Kelowna, BC

Posted 21 Oct 2019
It was close to where I needed to be and it was relatively affordable.
Comment from Hotel Management
22 Oct 2019 by FD, Hotel Management
Thank you for the rating. Look forward to serving you again.
4 out of 5
by a verified traveller

Posted 21 Oct 2019
The floor in the room was filthy but the beds were great
Comment from Hotel Management
21 Oct 2019 by Front Desk, Hotel Management
Thank you for your feedback. We will work harder for further improvement. Please allow us to serve you again.
1 out of 5
by a verified traveller

Posted 21 Oct 2019
Elevator sketchy toilet leak lots of airplane noise
Comment from Hotel Management
21 Oct 2019 by Frontdesk, Hotel Management
We will work harder for further improvement. Please allow us to serve you again.
4 out of 5
by a verified traveller from Calgary

Posted 20 Oct 2019
It is fairly close to the airport with a free shuttle that will bring you between the two, it is clean and the price is much more reasonable that most other hotels close to the airport
Comment from Hotel Management
20 Oct 2019 by Front Desk, Hotel Management
Thank you for the rating. Look forward to serving you again.