Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains
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Reviews of DoubleTree by Hilton Richmond Airport

4 out of 5
DoubleTree by Hilton Richmond Airport
445 International Center Dr, Sandston, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 287 out of 596 reviews" "
Rating 8 - Good. 187 out of 596 reviews" "
Rating 6 - Okay. 60 out of 596 reviews" "
Rating 4 - Poor. 31 out of 596 reviews" "
Rating 2 - Terrible. 31 out of 596 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Crystal

Stayed 1 night in Apr 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of my visit was the delicious breakfast prepared by the chef and the amazing customer service from the food and beverage manager. Highly recommend!
Stayed 2 nights in Mar 2024

8/10 Good

Kim

Liked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Dinesh, saint laurent

Business traveller
Disliked: Staff & service
I was charged with parking even though on website it says parking includes, the front desk staff was not friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Liked: Staff & service, property conditions & facilities
Check in was excellent, room and bedding was clean but the shower 🚿 dirt and or mold all around the bottom.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Erica

Disliked: Staff & service, amenities, property conditions & facilities
With so many hotel options, I decided on this one because of previous stays in different cities AND their warm cookie at check in. This Richmond DoubleTree sucks. Now that I have a family and traveling with kids, my lil boy is past the play pen stage but sleeps in a crib at home. I decided to ask for a crib-I placed it in comments and called the next day. The front desk staff was adamant that since Covid there are none. I decided to call back for a manager, was sent to her voicemail and to this day I have not received a return call. Later that day I decided to wait for shift change to request one. Lo and behold, the staff member not only called the same manager I left a vmail for, he also called housekeeping and called back with good news- they’ll have one at check in. Well, husband went to check in while I settled the kids for Thanksgiving at grandma’s 10 mins away. He calls and says there’s no. Crib, front desk said there hasn’t been any since Covid and was curious who said they’ll be a crib. I gave the employees name and was told he doesn’t work there. Now I’m fuming and trying to keep my composure around in laws and my children. We have 2 kids with us and one King size bed-no bueno. He calls back 20 mins to say he was told to check the room for a crib. The crib was in the room. When we got there around 9pm, the bathroom smelled like rotten eggs and the base board was separated from the wall! AND no cookie at check in or check out the next day. Plus a closed kitchen!
Stayed 1 night in Nov 2023

2/10 Terrible

Yolanda

Travelled with partner
Disliked: Property conditions & facilities
I would like to hear from corporate. My room was very cold and even when setting the thermostat up to 85 the room did not get warm. The telephone did not have a dial tone so I had to use my cell to call the front desk. The TV remote would not allow you to adjust the volume, so the tv coujd not be watch with out being very loud.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Maya

Hotel Oversold; charged but turned away!
We need a refund; we booked this on website, paid, and when we got to hotel they told us they were all booked and we had no room. . …. And I noticed we were charged twice!!! I had called and I was told that all parties (the hotel and Hotels.com)will see that we didn’t get checked in so we wouldn’t be charged… but not so! Still waiting for this to get resolved.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean, comfortable accommodations with a good on-site restaurant. Would recommend.
Stayed 1 night in Nov 2023

8/10 Good

Rossia, Lansing

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Benny Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Misty, Richlands

Stayed 1 night in Aug 2023

10/10 Excellent

Maninder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place withing reasonable price very close to all amenities.
Stayed 4 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DoubleTree by Hilton never disappoints . Hotel was great and front desk staff were amazing!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Cathy

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Ro

Travelled with family
Liked: Amenities
The staff at this hotel are truly amazing. Just about every person we interacted with was very helpful - Front desk, breakfast staff, shuttle drivers etc. We needed assistance during our stay and they never failed to deliver.
Stayed 1 night in Oct 2023

2/10 Terrible

Lena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Chiharu

Stayed 1 night in Aug 2023

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service at check in and very clean.
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better signage.
Stayed 1 night in Aug 2023

8/10 Good

Uzoamaka, Fresh Meadows

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

kim

Liked: Staff & service, property conditions & facilities
It was good
Stayed 1 night in Aug 2023

8/10 Good

Shantia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awersom
Stayed 2 nights in Aug 2023

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Is cleaning
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree is the place to Be...
Stayed 4 nights in Jul 2023

6/10 Okay

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Could not provide a receipt at checkout to verify that we were not charged for breakfast when we paid the " added breakfast" rate but had to still sign tickets each morning .
Stayed 2 nights in Jul 2023

10/10 Excellent

Cherquira

Stayed 1 night in Jul 2023

2/10 Terrible

Steve

Stayed 3 nights in Jul 2023

10/10 Excellent

lillian

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023

10/10 Excellent

Zebedee G

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in May 2023

10/10 Excellent

Claude

Stayed 1 night in May 2023

6/10 Okay

Robert

I chose this hotel because it was close to the airport and offered food and a bar nightly. I arrived to find that there was no food or bar on Sunday. Both my sink and tub dripped and the carpet was dirty.
Stayed 1 night in May 2023

10/10 Excellent

Neil

Stayed 1 night in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed by the overall cleanliness of my room, in particular the bathroom
Stayed 2 nights in May 2023

8/10 Good

Elizabeth

Stayed 1 night in May 2023

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming
Came into to town for our daughter’s All-State Choir concert. After having had a nightmare of experience at another hotel we ended up here. The experience was total different. The breakfast service was great. Ladies were so welcoming. It was clean and welcoming.
Stayed 2 nights in Apr 2023

8/10 Good

Trinica

Stayed 2 nights in Apr 2023

6/10 Okay

Cynthia

Business traveller, Travelled with group
The first room I was in had no thermostat or refrigerator and no hot water. I had to back up my stuff and move to a new room (I was staying a week). You would think with all the things that were wrong with this room they would've never booked it.
Stayed 1 night in Apr 2023

8/10 Good

virginia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The planes are flying directly over the hotel which is cool and also very terrifying. I could also see how parking would be a pain at night with being around two other hotels.
Stayed 1 night in Mar 2023

2/10 Terrible

Helen

Stayed 2 nights in Apr 2023

2/10 Terrible

Jacqueline

Stayed 1 night in Apr 2023

2/10 Terrible

Sudesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed
Stayed 1 night in Apr 2023

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and traveling alone, I felt safe.
Stayed 3 nights in Mar 2023

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in an ADA accessible room (room 523). While my daughter is not in wheelchair, she is disabled and we look at these kind of details in these rooms. The room was labeled as accessible room but here are some issues: - There is no alarm/pull chain in the bathroom near the toilet if the person were to fall off of the toilet and require assistance. - There is a bathtub in the accessible bathroom. This might work for some people with disabilities but not one in a wheelchair. There should be a roll-in shower. - The grab bars in the bathtub were coming out of the wall and were not securely fastened to the wall. - There should be a button to automatically open the door outside & inside once the occupant swipes the keycard to enter/exit the room because the door is heavy and someone with limited mobility would have difficulty entering/exiting the room without assistance of another person. - The coffee maker was sitting on top of the microwave which someone in a wheelchair may not be able to reach, so there should have been a lower counter that accommodates both the microwave and coffee-maker. Some good things about the room, while few, the room was quite large allowing for easy movement around the room if the person is in a wheelchair, and the bed was low to the floor for easy entrance into the bed. Another complaint was the noise from other guests that were out on the patio that carried up to the room.
Stayed 1 night in Mar 2023

8/10 Good

Nicole, Virginia Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Computer system went down and had to wait for it to come back up to be checked in. Very frustrating after a long day of travel. Otherwise, no issues.
Stayed 1 night in Mar 2023