Exterior

Reviews of Holiday Inn Express Petersburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express Petersburg, an IHG Hotel
11979 S Crater Rd, Petersburg, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 451 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 71 out of 1001 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Albert

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It wasn't the most clean room, there were stains on the carpet. The pool smells smelled like an aquarium with a deep algae odor. The beds were okay. The breakfast was good with the staff filling the bins as it empties.
Response from Manager on 9 Apr 2024
Hello Albert, We appreciate your feedback regarding your recent stay with us. We have noted your comments and will address any cleanliness issues accordingly. It's great to hear you enjoyed the breakfast service provided by our staff. Thank you for sharing your experience with us.

10/10 Excellent

melody, Petersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More parking space
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello melody,Thank you for sharing your feedback with us. We appreciate your suggestion for more parking space and will pass it along for consideration. It's valuable input like yours that helps us improve our services for all guests.

8/10 Good

Bianca

Stayed 2 nights in Mar 2024

4/10 Poor

Barbara, Slingerlands

Travelled with partner
Liked: Cleanliness
I have always had good experiences at Holiday Inn Express hotels but was very disappointed with this one. The room was so poor. Bathroom was so dark I had trouble seeing properly doing hair and makeup. No closet. Peeling wallpaper Breakfast was satisfactory but chairs were dirty and stained. Bed was clean and comfortable
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Barbara,We strive to provide a comfortable stay for all our guests and regret to hear about your experience. Your feedback is valuable and will be shared with the team for improvement. We appreciate your input and hope you will consider reaching out to management for further assistance.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Marc,We are delighted to hear that you found our customer service to be excellent during your stay. Our team works hard to ensure all our guests have a positive experience. Should you have any further feedback or require assistance, we recommend reaching out to our management team directly.

10/10 Excellent

Edward

Liked: Cleanliness
Nice location
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Edward,We are thrilled to hear you enjoyed our hotel's location. Your feedback is greatly appreciated and we hope to welcome you back in the future for another wonderful stay.

6/10 Okay

Kamiyah, Parkville

Liked: Cleanliness
Front desk space was junkie.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Kamiyah, We appreciate your feedback and apologize for any inconvenience. Our team will address this to improve the guest experience. Thank you for bringing this to our attention.

6/10 Okay

Lisa

Travelled with family
Disliked: Property conditions & facilities
Pool was closed and it didn’t say that. That was one of the main reasons we chose to stay there. The tables outside were broken and wobbly. The table in the room was broken. The pics online didn’t represent what the place actually looked like.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Lisa, We appreciate your feedback regarding your recent stay with us. Our apologies for any inconvenience caused by the pool closure and the condition of the tables. We will look into improving the representation of our property online for future guests to have a clearer expectation of their stay. Thank you for bringing these issues to our attention.

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and breakfast was good. Neighboring rooms were noisy but that happens I guess.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Karen,We're glad you enjoyed our friendly staff and breakfast. We understand noise can be an issue at times. Your feedback is appreciated as we continue to improve our guest experiences. Thank you for staying with us.

4/10 Poor

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Kristen, We are sorry to hear that your stay did not meet your expectations. Please feel free to contact us to discuss any concerns you may have from your experience. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Tiffany,We're pleased to hear you had a wonderful stay with us! Please don't hesitate to contact us directly if you have any further feedback to share. We look forward to welcoming you back soon for another enjoyable experience!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Elizabeth,We're thrilled to hear that you had an excellent experience during your stay at our hotel! We always aim to provide the best service possible, and we're glad to know that it made your visit memorable. If you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to welcome you back soon for another outstanding stay!

8/10 Good

ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was fine but no real butter offered with all the foods - only a 'spread' - real cream cheese, etc available but no real butter
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello ellen, Thank you for sharing your feedback with us. We appreciate your insights on the breakfast options provided. We have taken note of your preference for real butter and will pass it along to our team for consideration. Our aim is to always enhance the guest experience, and your comments assist us in doing so.

6/10 Okay

Cynthia

Liked: Staff & service
Door to room need adjustment. Seems like you can just kick it in. And the safety lock on door would not lock from the inside. It needed to be adjusted. Spoke with the manager and he told us he would try to find another room but we were tired and not feeling well (colds), so we placed a chair behind door.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Cynthia,We apologize for any inconvenience you may have experienced during your stay. Our team is committed to maintaining the safety and security of our guests, and we apologize if the door and safety lock did not meet your expectations. We appreciate you bringing this to our attention and we will address this with our maintenance team. Thank you for your understanding and we hope to welcome you back in the future for a more comfortable stay.

10/10 Excellent

Cynthia

Travelled with partner
Everything was great as usual. Stayed here several times for the last several years! This time the staff accommodated husband and myself when asked for a first room floor. I didn’t get the two ladies names but I checked in at 2:00 pm. I hope they’re recognized for going over and above!
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Cynthia,Thank you for your continued patronage and for taking the time to share your positive experience with us. We are delighted that our staff was able to accommodate your request for a first-floor room. Your kind words will be shared with the team to recognize their exceptional service. We value your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Alison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Alison,We're thrilled to hear that you had such a fantastic experience during your stay! We greatly appreciate your kind words and would love to welcome you back for another outstanding stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Anani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so welcoming and friendly. Made our stay 10x better and was one of our highlights for our vacation. The pool was excellent as well. Food was good and loved the little study area at night. A staff member even held on to a lost air pod and returned it to me the following morning. Honesty and trust is clearly a fundamental and I couldn’t help but feel safe, welcomed, and taken care of!
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Anani,Thank you so much for choosing to stay with us and for taking the time to leave such a positive review! We are thrilled to hear that our staff's warm hospitality made your stay memorable and that you enjoyed our pool and food. It's also great to hear that you appreciated our little study area at night. We strive to provide a safe and welcoming environment for all our guests and we are glad that you felt taken care of. We hope to have the opportunity to welcome you back in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Small issue with the room but the front desk person was very professional and corrected it right away. I commend the manager for choosing such quality staff
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello James,Thank you for your kind words regarding our front desk personnel. We appreciate your positive feedback on their professionalism and prompt resolution of your concerns. It is our pleasure to have a dedicated team that consistently strives to provide excellent service. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In room 405 we had no hot water —tepid at best
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Frank,Thank you for sharing your feedback regarding the hot water issue in room 405. We apologize for any inconvenience this may have caused during your stay. We encourage you to reach out to our management team directly so we can better understand and address your specific experience.

8/10 Good

Ying

Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello Ying,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted that you enjoyed your time with us. We hope to welcome you back again in the future for another memorable experience.

8/10 Good

Michelle

Stayed 1 night in Dec 2023
Response from Manager on 18 Jan 2024
Hello Michelle, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Justin,Thank you for sharing your positive feedback about your stay with us. We are delighted to hear that you had a pleasant experience at our hotel. Our team works hard to ensure a comfortable and enjoyable stay for all of our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Angel

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Angel,We appreciate you choosing our hotel for your recent stay. If you had any concerns or feedback during your visit, please reach out to us directly so that we can address it and ensure a pleasant experience for future guests. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello jessie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. It was our pleasure serving you, and we hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Desmond GM on 28 Dec 2023
Thanks Patricia!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that checked us in was friendly and helpful. Property is what we expect for a Holiday Inn. Major complaint is that we booked this hotel because it said therebwas a hot tub and pictures showed one, but when we checked in we were told it has been concreted. We paidnextra and drove extra for thia amenity, so very disappointed.
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Jennifer, Thank you for your feedback about our friendly and helpful staff and the standard of our Holiday Inn property. We apologize for any confusion about the hot tub, but unfortunately it has been concreted and is no longer available. We understand your disappointment and apologize for any inconvenience caused. Please feel free to contact our management team directly regarding this matter.

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Oscar,Thank you for staying with us! We appreciate your positive rating and are glad to hear that you had a good experience at our hotel. If there is anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Provides breakfeast in morning. The staff was very friendly
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Susan,Thank you for sharing your feedback about our friendly staff. We're delighted to hear that they made a positive impression during your stay. We strive to provide a welcoming atmosphere and excellent service. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello richard,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We deeply appreciate your support and hope to have the pleasure of welcoming you back in the near future.

8/10 Good

E L

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Above average
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello E L,Thank you for taking the time to provide us with your feedback on your recent stay. We appreciate your positive rating and are glad to hear that your overall experience with us was above average. We strive to consistently deliver excellent service to all our guests and hope that you will consider staying with us again in the future.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a decent place. Quiet. The WiFi is good. The TV is not.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Matthew,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the quiet environment and good WiFi connection. We apologize for any inconvenience you may have experienced with the TV and will pass along your comments to our team for review. We strive to continuously improve our guests' experience and hope to welcome you back in the future.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Desmond Dinkins GM on 24 Nov 2023
Thanks for staying Bobby!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks Brooks
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello Matthew,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

6/10 Okay

Ben

Liked: Staff & service
No
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Ben, Thank you for sharing your feedback with us. We apologize for any issues you experienced during your stay. We take all guest feedback seriously and will be sure to address these concerns with our team to prevent any future inconvenience. Should you have any further questions or would like to discuss your experience further, please feel free to reach out to our management team directly.

10/10 Excellent

Zakiyyah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 17 Nov 2023
Hello Zakiyyah,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, and we look forward to welcoming you back in the future for another outstanding stay.

2/10 Terrible

Doris

Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Doris, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Rebecca,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Helen B.

First floor windows could be better shielded on the sides for privacy.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Helen B.,Thank you for sharing your feedback regarding the privacy of our first floor windows. We appreciate your input and will take it into consideration for future improvements. We value our guests' suggestions and strive to enhance our services.

10/10 Excellent

Barry L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Barry L,Thank you for your kind words about your recent stay with us. We are glad to hear that you had a pleasant experience. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient when we travel. Its clean and very friendly.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Edmund,Thank you for your kind feedback! We're glad to hear that you found our hotel convenient, clean, and friendly. We look forward to welcoming you again in the future!

10/10 Excellent

Arrow

Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Arrow,Thank you for your exceptional rating! We're thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back soon for another incredible stay.

6/10 Okay

Carolyn, Northumberland

Travelled with family
Disliked: Property conditions & facilities
The property needs to be updated The water pressure in the shower wasn’t the best
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Carolyn,Thank you for your feedback. We apologize for any inconvenience caused. We'll take note of your observations for future improvements.

6/10 Okay

Essence

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a suite. The bath tub was horrible we upgraded to a suite with kitchenette and it was NOT better. Jacuzzi didn’t work and carpet was filthy.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Essence,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Luis

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and looked very clean. The bad thing is my room smelled very bad, my tv controls needed new batteries and there was very little body wash so I had to ask for more so my whole family could shower.
Stayed 1 night in Aug 2023
Response from Manager on 10 Oct 2023
Hello Luis, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 Poor

Sabrina

Travelled with family
Disliked: Amenities, property conditions & facilities
My pull out couch mattress was missing i told the front nothing was done about it as well as our sink being broken, i specifically got a suite with a pull out with intentions to use it.
Stayed 2 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hello Sabrina ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Kim

Business traveller, Travelled with partner
Liked: Amenities
The hotel was perfect for my short stay. The only negative was the air conditioning filter needed to be changed. The air blowing smelled a bit like mildew. The room otherwise was very clean. The free breakfast was a nice perk.
Stayed 2 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hello Kim, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay
Stayed 1 night in Sep 2023
Response from Manager on 18 Sept 2023
Hello Michael,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Colleen

Travelled with family
The hotel didn’t have my reservation booked through Expedia. They were able to provide me with a room but it took about 15 minutes to check in. Jason, the person at the desk was very accommodating.
Stayed 1 night in Sep 2023
Response from Manager on 1 Nov 2023
Hello Colleen, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during check-in. However, we're glad that Jason was able to assist you and provide a room. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Husband and I have stopped here on several occasions to visit my mom in SC. This is the first time we have had issues with insects, lady bugs. There were crawling on ceiling and dropping onto the bed. Not a good night sleep. I called the desk to inform them and was told “the building is old, Sometimes this happens, when it’s warm, insects get inside.” Didn’t feel good about that.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Cynthia,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk excellent. room spacious and clean. Breakfast was total disappointment. Food was cold, no regular coffee, all supplies depleted even plastic utensils. And that was only 7 am.
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Kathleen, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.