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"The rooms are outdated and not very clean at least bedding was clean. There is a lot of upkeep and maintenance the rooms need. We ended up doing the breakfast buffet and the food did not feel fresh it was a waste of money. The staff however was very friendly and helpful. The bar is very nice and again the service is excellent. We also ended up having to move rooms because there was work being done to the pool and there was a very strong paint thinner smell in our room and halls near the elevator. We traveled with our baby so we requested to move rooms. The staff moved us right away to accommodate us. "

"The room was very spacious and equipped with a full size fridge and sink for a family of 4 with kids. Valet was available and were prompt with our vehicle when needed. Our stay was excellent for the weekend."

"The front desk staff were not friendly or helpful. The elevator was broken and the pillows were wore out. The price we paid for one night was not worth the amenities available. "

"The was a toenail in our bed. "

"The staff here are wonderful the rooms are always clean parking here is great it's pet friendly "

"My visit to Richmond and Glen Allen was perfect. My hotel room was comfortable and the Staff was personable and very helpful. I could not have asked for more. "

"We checked in. Withing 10 minutes we checked backed out and demanded a full refund. The place was run down, filthy and very poor accommodation "

"Great location, great staff. The ballrooms and other event amenities looked great. We saw lots of wedding groups. The rooms were clean but opportunity to modernize. For example, having USB-C charging options and more connection points for devices would be nice. No market pantry for a quick grab and go option and the fact that the onsite restaurant is not open for lunch on Saturday and Sunday is a bit inconvenient, esp if you're in a rush but plenty of options nearby. "

"Place is great nicely done, staff is great, good restaurants. "