Front of property – evening/night

Reviews of Hotel Svanen, Billund

4 out of 5
Hotel Svanen, Billund
Nordmarksvej 8, Billund

Reviews

8.2

Very good

Rating 10 - Excellent. 349 out of 1011 reviews" "
Rating 8 - Good. 463 out of 1011 reviews" "
Rating 6 - Okay. 146 out of 1011 reviews" "
Rating 4 - Poor. 35 out of 1011 reviews" "
Rating 2 - Terrible. 18 out of 1011 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Annette on 21 Feb 2024
Hej JulieVi takker mange gange for din tilbage melding. Vi er rigtig glade for Hotel Svanen levede op til forventningerne.Med venlig hilsenHotel Svanen

10/10 Excellent

Randy

Stayed 1 night in Dec 2023
Response from Annette on 5 Feb 2024
Hi RandyWe thank you for your feed back. We really hope you have a nice stay.Best regardsHotel Svanen

10/10 Excellent

Devon Edward

Stayed 1 night in Nov 2023
Response from Stine on 23 Nov 2023
Thank you.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Annette on 3 Nov 2023
Dear CarlWe are glad to hear you have a nice stay, and we also hope you have some amazind days in Billund.Best regardsHotel Svanen

2/10 Terrible

Denis

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Annette on 28 Nov 2023
HiWe are sorry.Best regardsHotel Svanen

6/10 Okay

Tomas

Stayed 4 nights in Aug 2023
Response from Annette on 26 Oct 2023
Hej TomasVi håber det har været nogle dejlige dage i Billund.Med venlig hilsenHotel Svanen

8/10 Good

Dean

Liked: Staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Annette on 17 Oct 2023
Hi DeanWe thank you, and really hope you have some amazing days in Billund.Best regardsHotel Svanen

8/10 Good

Saito

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The food was good and nice staff. Would love to recommend to a friend.
Stayed 1 night in Sep 2023
Response from Annette on 5 Oct 2023
Hi We are really glad to hear you like our Hotel.Best regardsHotel Svanen

8/10 Good

Barbora

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from Annette on 11 Sept 2023
Hi BarboraWe are glad to hear you have a nice stay, and thank you for your feed back.Best regardsHotel Svanen

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing stay, room was clean and spacious, and the service provided by staff was exceptional. Nice to find a hairdryer and kettle in the room. No issues at all and would stay again if I’m in the area.
Stayed 2 nights in Sep 2023
Response from Annette on 7 Sept 2023
Dear JosephWe are glad to hear you like our Hotel, and we thak you so much for your feed back.Best regardsHotel Svanen

8/10 Good

Adrimarie

Liked: Cleanliness, staff & service
Front desk staff is who I interacted with the most and they were all outstanding, kind, and very helpful!
Stayed 3 nights in Sep 2023
Response from Annette on 7 Sept 2023
Dear AdrmarieWe are really glad to hear you like our front desk staff. We hope you have some lovely days in Billund.Best regardsHotel Svanen

10/10 Excellent

Itay

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a room for one night for 3 people. Big room, big bathroom, delicious breakfast
Stayed 1 night in Aug 2023
Response from Annette on 7 Sept 2023
Dear ItayWe thank you so much for your feed back, we are glad to hear you have a nice stay.Best regardsHotel Svanen

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Legoland. Staff were amazing.
Stayed 2 nights in Aug 2023
Response from Annette on 24 Aug 2023
Hi ToddWe thank you for your feed back, and glad to hear you like Hotel Svanen. We also hope you have some lovely days in Billund.Best regardsHotel Svanen

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Jul 2023
Response from Annette on 14 Aug 2023
Hi JoseWe hope you have some wonderfull days in Billund, and are glad to see you like our Hotel.Best regardsHotel Svanen

10/10 Excellent

Alan

Stayed 1 night in Jul 2023
Response from Annette on 14 Aug 2023
Hi AlanWe hope you have some amazing days in Billund, and really glad to see you like our Hotel.Best regardsHotel Svanen

10/10 Excellent

Barry

Stayed 1 night in Jul 2023
Response from Annette on 18 Jul 2023
Hi BarryWe thank you so much, and really glad to hear you like our Hotel, and have a nice stay.Best regardsHotel Svanen

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Denmark, and Billund is a small city so quiet everywhere, good location for Legoland and other tourist places , so good for family travel ! But the room is clean , breakfast is great and you can have a drink at bar if travel alone , but the only concern is only use very traditional way , key to open the room door, only a bit concern for safet, overall I like it !
Stayed 2 nights in Jun 2023
Response from Annette on 12 Jul 2023
Dear KarenWe are glad to hear you like our hotel, and have some lovely days in Denmark.Best regardsHotel Svanen

6/10 Okay

Raheem

Stayed 3 nights in Jun 2023
Response from Annette on 12 Jul 2023
HiWe hope you have a nice stay, and some amazing days in Billund.Best regardsHotel Svanen

6/10 Okay

Chong Kung

Travelled with family
Didn’t know there is no aircon and fridge in the room. Got a room on ground floor and have to open the window which is along the walkway, else no ventilation.
Stayed 1 night in Jun 2023
Response from Annette on 15 Jun 2023
HiOnly few hotels in Denmark have aircon in the room. Electricity is very ekspensive here in Denmark, and it is rarely necessary. Then we hope you enjoy the nice weather you wew lucky to have when you was in Denmark. Best regardsHotel Svanen

6/10 Okay

gul

Stayed 1 night in Jun 2023
Response from Annette on 19 Jun 2023
Dear Orbitz We hope you have a nice stay, and some amazing days in Billund.Best regardsHotel Svanen

4/10 Poor

Patrick

Stayed 1 night in May 2023
Response from Annette on 22 May 2023
Hi PatrickWe hope you have a nice stay, and some amazing days in Billund.Best regardsHotel Svanen

8/10 Good

Lars

Stayed 1 night in Apr 2023
Response from Annette on 11 May 2023
Hej LarsVi håber I har haft et dejligt ophold hos os, og nogle gode dage i Billund.Med venlig hilsenHotel Svanen

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay with beautiful rooms
Stayed 1 night in Apr 2023
Response from Annette on 27 Apr 2023
Hi AndrewWe are really glad to hear you like our Hotel, and we also hope you have som lovely days in Billund.Best regardsHotel Svanen

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from Annette on 24 Apr 2023
Hi JohnWe are really glad to hear you like our Hotel, and thank you so much for your feed back.Best regardsHotel Svanen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Annette on 3 Apr 2023
HiWe thank you so much, we are really glad to hear you like our Hotel.Best regardsHotel Svanen

8/10 Good

Christopher

Stayed 1 night in Mar 2023
Response from Annette on 10 Apr 2023
HiWe hope you have a nice stay, and some great days in Billund.Best regardsHotel Svanen

8/10 Good

Jolanthe Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Annette on 13 Mar 2023
Hi JolantheWe thank you so much, and really hope you have a nice stay.Best regardsHotel Svanen

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and the buffet breakfast was outstanding
Stayed 2 nights in Feb 2023
Response from Annette on 20 Feb 2023
Kære SusanVi er rigtig glade for vi levede op til forventningerne, og håber vi ses en anden gang.Med venlig hilsenHotel Svanen

10/10 Excellent

Viktoriya

Stayed 2 nights in Jan 2023
Response from Annette on 6 Mar 2023
Hi ViktoriyaWe thank you so much for your feed back, we are really glad to hear you like our Hotel.Best regardsHotel Svanen

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Annette on 18 Jan 2023
Kære gæstVi takker mange gange, og glade for det har været et dejligt ophold.Med venlig hilsenHotel Svanen

8/10 Good

Michael

Stayed 4 nights in Dec 2022
Response from Annette on 3 Jan 2023
HiWe hope you nice stay, and some good days in Billund.Best regardsHotel Svanen

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Annette on 3 Jan 2023
HiWe are glad to see you like our hotel, and have a nice stay.We thank you so much.Best regardsHotel Svanen

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to LEGO sights + fabulous breakfast!
We loved this property! We booked it because we were in town to see the LEGO sights, and we were delighted with our stay! It was close to a local bus stop (which we used to get to and from Vejle), it was walkable to both Legoland and Lego House, and the set up of smaller buildings with only a few rooms in each made for a very quiet stay. The rooms were somewhat small, but they had everything we needed. And our very favorite part was the breakfast! It was literally amazing. There were endless choices of delicious food every morning, plus juice and coffee machines. Book this hotel just for the breakfast! It's that good. :)
Stayed 3 nights in Oct 2022
Response from Annette on 24 Nov 2022
Hi RochelleWe are happy to read you feed back, and we thank you so much.We really hope to see you another time.Best regardsHotel Svanen

8/10 Good

Mahmut Ayberk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Annette on 13 Oct 2022
Hi MahmutWe hope you have a nice stay, and some good days in Billund.We also hope to see you another time.

8/10 Good

Courtney

Travelled with group
Liked: Cleanliness, staff & service
All in all a safe place
I was so excited when I saw the big walk-in shower with a rain head, body sprays and a detachable head, but......The shower was super low pressure, it took more than 5 minutes to rinse the shampoo out and you could only use 1 feature at a time. Also it took very long to heat up The bed was a bit too firm for my liking but it was ok Room was clean and spacious though. Its felt safe and the overall hotel is pleasant and quiet. Breakfast was decent yet very busy. Lots of variety to choose to eat
Stayed 1 night in Sep 2022
Response from Annette on 9 Sept 2022
HiWe thank you for the information, and we will handle it.We hope you have some fantastic days in Billund.Best regardsHotel Svanen

8/10 Good

Doug

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Annette on 30 Aug 2022
HiWe thank you so much, and hope you have a nice stay, and some fantastic days in Billund.Best regardsHotel Svanen

6/10 Okay

INTERNATIONAL

Stayed 1 night in Aug 2022
Response from Annette on 30 Aug 2022
HiWe hope you have a nice stay, and some good days in Billund.Best regardsHotel Svanen

6/10 Okay

frederic

Travelled with family
Disliked: Staff & service, property conditions & facilities
it is a Motel. Early August it was clearly understaffed (30 min to check in / 1 hour to get dinner..). Room sizes are ok but ours smelled of..... humidity / dirty socks... i didn't like it but i am not not sure whether there are any better alternatives in Billund...
Stayed 3 nights in Jul 2022
Response from Annette on 22 Aug 2022
Dear FredericWe are so sorry to hear that. Of course, it is not meant to take a long time to check in, but it is off course difficult, if all guest arrive at the same time. We are sorry for that.Anyway we hope you have some good days in Billund.Best regardsHotel Svanen

2/10 Terrible

Peter, Calgary

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Stayed 1 night in Aug 2022
Response from Annette on 22 Aug 2022
Hi JenniferWe thank you, and hope you have a nice stay, and some good days in Billund.Best regardsHotel Svanen

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and almost new. The kitchen looked amazing, a lot of food.
Stayed 1 night in Jul 2022
Response from Annette on 8 Aug 2022
Dear Vitaliy We are glad to see you like our Hotel, and we thank you so much. We also hope you have some fantastic days in Billund. Best regards Hotel Svanen

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Annette on 8 Aug 2022
Dear Maciej We are glad to see you like our Hotel, and we thank you so much. We also hope you have some fantastic days in Billund. Best regards Hotel Svanen

8/10 Good

Lovisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
clean and family friendly
Stayed 4 nights in Jul 2022
Response from Annette on 8 Aug 2022
Dear Lovisa We are glad to hear you have a good stay, and like our Hotel. We also hope you have a some good days in Billund. Best regards Hotel Svanen

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Annette on 8 Aug 2022
Dear guest We are glad to hear you have a nice stay, and we also hope you have some good days in Billund. Best regards Hotel Svanen

8/10 Good

kourosh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly and nice management and staff.
Stayed 1 night in Jul 2022
Response from Annette on 24 Jul 2022
Dear Kourosh We thank you so much, and really hope you have a nice stay, and some good days in Billund. Best regards Hotel Svanen

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Jul 2022
Response from Annette on 18 Jul 2022
Hi Zoe We are glad to hear you have a great stay and like our Hotel and staff. We hope to see you another time. Best regards Hotel Svanen

10/10 Excellent

Ernest

Stayed 1 night in Jul 2022

10/10 Excellent

Dinah-Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
18th Birthday trip
The staff were very helpful. Kept restaurant open for us when our flight was delayed. Nothing was too much trouble for them
Stayed 4 nights in Jul 2022
Response from Annette on 18 Jul 2022
Dear Dinah-Lee We are really glad to hear that, and we thank you so much for the information. We hope to see you another time. Best regards Hotel Svanen

8/10 Good

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Annette on 14 Jul 2022
Hi Jack We are glad to see you have a great stay, and we hope to see you another time. Best regards Hotel Svanen

10/10 Excellent

Ben M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure staying at Hotel Svanen.Thanks.
Stayed 5 nights in Jul 2022
Response from Annette on 15 Jul 2022
Hi Ben We are really glad to hear you like our Hotel, and we thank you so much. We hope to see you another time. Best regards Hotel Svanen