Quay Hotel and Spa

4.0 star property
Upscale spa hotel near Conwy Castle

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Quay Hotel and Spa

Photo gallery for Quay Hotel and Spa

Exterior
Exterior
Classic Room | Egyptian cotton sheets, premium bedding, in-room safe, desk
Breakfast, lunch, dinner served; local cuisine, sea views
Lobby

Overview of Quay Hotel and Spa

9.0

Wonderful

Highlights
  • Free breakfast is scored top 10% in Conwy by travellers.
  • Offers an on-site restaurant. Only 5% of properties have this in Conwy.

Popular amenities

  • Pet-friendly
  • Breakfast included
  • Pool
  • Parking included
  • Free WiFi
The price is £145
Price available on 9/4/2024

Explore the area

Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Popular LocationEbb & Flow Restaurant & Cove Bar1 min walk
  • Popular LocationDeganwy Station7 min walk
  • Popular LocationCastle View11 min walk
  • Popular LocationTower Coffee House4 min drive
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Room options

Luxury Double Room (Penthouse)

  • 140 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

Executive Room, 1 Double Bed

  • 108 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

Executive Room, 1 Double Bed

  • 108 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

Suite, 1 King Bed

  • 129 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Luxury Twin Room (Suite)

  • 129 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Luxury Twin Room (Penthouse)

  • 140 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Superior Double Room, Accessible

  • Sleeps 2
  • 1 Double Bed

Executive Twin Room

  • 108 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

About the area

Conwy

Located in Conwy, Quay Hotel and Spa is in the historical district and on the waterfront. Conwy Castle and Bodysgallen Hall are local landmarks, and some of the area's activities can be experienced at Conwy Quay and Maesdu Golf Club. Bodafon Farm Park and Pen-y-Dinas Hillfort are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

What's nearby

  • Conwy Castle - 3 min drive
  • Venue Cymru - 6 min drive
  • Promenade - 6 min drive
  • Great Orme Tramway - 6 min drive
  • Llandudno Pier - 7 min drive

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • Liverpool Arms - 4 min drive
  • Albion Ale House - 4 min drive
  • Johnny Dough's Conwy with Rooms - 4 min drive
  • The Mulberry - 6 min drive
  • George & Dragon - 4 min drive

About this property

Quay Hotel and Spa

Upscale hotel near Eryri National Park
Quay Hotel and Spa is located close to Conwy Castle, and provides free full breakfast, a marina and a terrace. Treat yourself to a body treatment, aromatherapy or hydrotherapy at the on-site spa. The on-site local cuisine restaurant, Marina Restaurant, features ocean views and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • A lift, massage treatment rooms and multilingual staff
  • Meeting rooms, a front desk safe and a 24-hour front desk
  • Guest reviews say great things the pool, helpful staff and first-rate property condition
Room features
All 77 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with baths or showers and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

English, French, Polish, Romanian, Russian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available 7 AM–10 AM on weekdays and 8 AM–10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, key retrieval

Pets

Pets are allowed for an extra charge of GBP 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

  • Pet fee: GBP 25.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Frequently asked questions

Does Quay Hotel and Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Quay Hotel and Spa?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at Quay Hotel and Spa on 9 Apr 2024 start from £144.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quay Hotel and Spa pet-friendly?

Yes, Quay Hotel and Spa allows dogs (limit 1 total). There's a fee of GBP 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Quay Hotel and Spa?

Self-parking is free at this property.

What time is check-in at Quay Hotel and Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Quay Hotel and Spa?

Checkout is at 11 AM. Late checkout is available for GBP 20.00.

Where is Quay Hotel and Spa located?

Situated on the riverwalk, this spa hotel is within 2 miles (3 km) of Llandudno West Shore Beach, Conwy Quay and Lower Gate. Conwy Visitor Centre and Conwy Tourist Information Centre are also within 2 miles (3 km). Deganwy Station is 7 minutes by foot and Llandudno Junction Station is 26 minutes.

Quay Hotel and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1005 reviews" "
Rating 8 - Good. 243 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Les, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic room decor Didn’t like the booking time system for breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality experience everytime
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel the superior room lovely and big with a nice little balcony. Would definately go back.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.. extremely clean & well maintained.. Would definitely stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Alan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I booked The Quay for a quiet couple of days with our small dog. We had a lovely stay, and were happy we'd made a great choice of hotel. The room was clean and spacious and the staff friendly. Breakfast was very tasty. The cooked option was great and the porridge very thick and creamy. The homemade granola was also a favourite. Unfortunately the Spa was closed for refurbishment over our stay but it didn't detract from our stay.
Stayed 2 nights in Feb 2024

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very pleasant stay, staff very attentive and welcoming. Only minor issue was noise relating to spa renovations during work hours .
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in stunning setting. Fantastic breakfast choice. Room was spotless, spacious and the bed was huge and very comfortable. Staff were helpful and efficient.
Stayed 1 night in Feb 2024

6/10 Okay

Alberto, Manchester

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

Michele

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Slightly disappointing that we were not told whilst booking that tge Spa was closed, we booked for a spa break
Stayed 1 night in Feb 2024

General hotel information

Reasons to Book
Beautiful Rooms & Indoor Pool
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Nearest Airport
Heraklion (HER-Nikos Kazantzakis)