All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
When we got to hotel there was no booking so we stop 1 night in other hotel that all they had have to
Carol
Stayed 4 nights in Aug 2021
Response from Noah on 2 Sept 2021
We are sorry to know this, Carol! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.
Really enjoyed my stay here facilities we're good and staff were friendly and helpful
Scott
Stayed 4 nights in Sep 2020
Response from Bella on 5 Oct 2020
We are happy to see you liked the stay, Scott! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Bella!
Hosts were fantastic really knowledgable and friendly giving us some great pointers! Handy base to explore the area! Very Covid Secure and felt very safe, hopefully we’ll visit again when Rhyl is a hive of activity.
David
Stayed 3 nights in Aug 2020
Response from Ammy on 15 Aug 2020
Hi, David! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Alex
We stayed at the end of July/beginning of August so a lot of Wales was still shut. Our holiday was still amazing, Wayne and Will are amazing, friendly, funny and always willing to help. A brilliant place as a gateway to North Wales, we would defiantly stay again in the future and have already recommended this hotel to our friends - thank you so much
Mark
Stayed 5 nights in Jul 2020
Response from Marie on 9 Aug 2020
Thanks for such a lovely review, Mark! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!
6/10 Okay
Julian, Derby
Travelled with family
6 Aug 2020
Liked: Cleanliness, staff & service
We had a warm greeting from the two owners of the pier hotel. Told us about the layout of the hotel and things near the hotel. One down point was the lack of parking, you have to park it around the corner and leave it on the road.
Julian
Stayed 2 nights in Aug 2020
Response from Chris on 7 Aug 2020
Sincere apologies, Julian! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris
Had a great one night stay at the OyO pier hotel, Had a lovely warm welcome, very clean & hand sanitizers on entering & in room comfortable will defo stay there again, thank you so much 👍
Gaynor
Stayed 1 night in Jul 2020
Response from Marie on 21 Jul 2020
Thanks for such a lovely review, Gaynor! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!
Nice location, clean and very polite staff. Very well kept.
AA
Stayed 1 night in Apr 2020
Response from Ammy on 24 Apr 2020
Pleased to hear your kind words of gratitude. We are going to do our best to never fail to impress you every time. Regards, William
2/10 Terrible
Beth
17 Mar 2020
Disliked: Staff & service
Awful start to our holiday!!
We turned up on Sunday night and although we had emails confirming our stay, no one was there to greet us. We waited on the porch in the cold for 10 minutes ringing the bell and calling the hotel contact numbers but no luck, even tried to Facebook message and to this day no one has answered. We eventually had to ring the head office helpline in London to try and get help. We waited a further 15 minutes before the man on the phone told us there was no one in and to call hotels.com who would “shift us” to some other hotel near ours if there was space. Bearing in mind this was late at night and we had travelled nearly 3 hours, we were not pleased. Ended up going to the local premier inn who couldn’t have been more helpful. Will never book this hotel again!! Absolutely awful service and a horrid start to our holiday. After reading the great reviews, I felt incredibly let down!
Beth
Stayed 1 night in Mar 2020
Response from Ammy on 18 Mar 2020
Hi Beth, We are disappointed to hear the kind of experience you had with us. Rest assured, we have highlighted the same to our significant team so that none of our guests come across such hassle in the future. Regards, Ammy
Wayne was lovely. Made me feel welcomed as soon as I checked in and everything was just awesome. Great location to the beach and shops. Highly recommended. You'll love it!
Bernard
Stayed 1 night in Feb 2020
Response from Ammy on 5 Mar 2020
Hi Bernard, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ammy
Friendly clean loved the room nothing to much trouble for the staff mangers I would go bk to the oyo hotel
Sandy
Stayed 2 nights in Feb 2020
Response from Ammy on 18 Feb 2020
Hey, Sandy! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.
Had a great stay room was very clean everything we needed for an overnight stay. The floorboards creaked but they are old buildings. Will definitely stay continental breakfast was very good the 2 girls cleared you table too quick before we had finished eating.
Verified traveller
Stayed 1 night in Jan 2020
Response from Ammy on 31 Jan 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.
The hotel was lovely and clean and the bed was very comfortable. I was full of cold when I arrived and the manager kept bringing out a hot lemon drink for me at breakfast,he told me that when I came back in the evening he would make me another if I needed it. This I thought was excellent customer service and all the rooms were lovely and warm. We would come again.
janet
Stayed 2 nights in Jan 2020
Response from Ammy on 26 Jan 2020
Hey Janet, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.
Thank you for rating us super, Stephen! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta
8/10 Good
Verified traveller
18 Nov 2019
Liked: Staff & service, amenities
Good very pleasant place nice room lovely veiw own room
Verified traveller
Stayed 1 night in Nov 2019
Response from Ammy on 19 Nov 2019
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.
10/10 Excellent
Verified traveller
7 Nov 2019
Verified traveller
Stayed 3 nights in Nov 2019
Response from Ammy on 7 Nov 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.
6/10 Okay
Verified traveller
23 Oct 2019
Liked: Cleanliness, staff & service
Character and hospitality is good
Didn't like the shift to 'continental' style breakfast
Verified traveller
Stayed 7 nights in Oct 2019
Response from Ammy on 24 Oct 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry; we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.
THE only problem is it isnt accessible for the disabled who cant manage afairly steep staircase.I have elbiw crutches and had been placed on 2nd floor but because I had put diwn my problems online before we were given a 1st floor room with no problem in fact the owner was very helpful and sorry he had no lift.All that said room was great tv small though but unlime many hotels these days it had a watdrobe!!!There is plenty of light in room with usual facilites in seperate bathroomComfy beds radiator heated and on wakening etc down to a great selection of cereals cheeses fruit etc with hot bread rolls if required all in all for size etc great hotel.
Thomas
Stayed 1 night in Oct 2019
Response from Ammy on 23 Oct 2019
Thanks for sharing this, Thomas! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.
6/10 Okay
Verified traveller
15 Oct 2019
Nothing special
A little bit weary.Does the job - somewhere to put your head.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Ammy on 16 Oct 2019
It seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Ammy.
4/10 Poor
Verified traveller
Travelled with family
29 Sept 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Smell at room was terrible, carpet should be cleaned
Verified traveller
Stayed 1 night in Sep 2019
Response from Ammy on 1 Oct 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Ammy.
10/10 Excellent
lee
22 Sept 2019
Liked: Cleanliness, staff & service, room comfort
lee
Stayed 1 night in Sep 2019
Response from Ammy on 23 Sept 2019
Thanks for rating us positively. Glad to see that the services offered by us met your expectations. We will endeavor to keep it up. Regards, Ammy.
Hey! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Ammy.
Just to say a big thank you to Wayne and his team. My daughter suffers from anxiety and we were pleasantly surprised when we were allowed to check in early. we were greeted and treated like royalty. The room was clean and welcoming and breakfast was very relaxed.
Would recommend anyone to say their fab!!!
Brenda
Stayed 1 night in Aug 2019
Response from Ammy on 3 Sept 2019
Hi for us, experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.
The staff were super friendly, couldnt do enough. knowledgable on local restaurants attractions etc. room was lovely, great view, tea/coffee facilities and mini bar. continental breakfast was good too
Verified traveller
Stayed 2 nights in Aug 2019
Response from Ammy on 31 Aug 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.
Fun owner, a very chilled atmosphere at the hotel. Ideal situation for the town and beach. We went to K-Fest which was directly over the road. Big room at the hotel. I’d go back there.
Julie
Stayed 1 night in Aug 2019
Response from Jake on 14 May 2021
Hi Julie, That is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Jake
Friendly staff great service and very welcoming. Breakfast was fab
Verified traveller
Stayed 1 night in Aug 2019
Response from Barbara on 4 Aug 2019
Hi, Thank you for giving us a shot and even more for leaving us this review. We’ll feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Barbara
From Wayne's excellent welcome, through superb continental breakfasts and Wayne's "see you soon" good bye, this was a very enjoyable stay. We were in room 009 which spacious and clean. Bar is friendly and well stocked. Definitely a place to return to.
paul
Stayed 2 nights in Jul 2019
Response from Barbara on 4 Aug 2019
Hi Paul! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we’re overjoyed to receive your compliments and appreciation. Regards, Barbara
Very friendly, helpful staff, good location, a great atmosphere
Verified traveller
Stayed 2 nights in Jul 2019
Response from Ammy on 29 Jul 2019
Delighted to hear your words of praise, We’ll ensure to provide the consistent service when you visit us next time. Have a pleasant day ahead :) Regards, Ammy.
8/10 Good
Carol
25 Jul 2019
Liked: Cleanliness, staff & service, room comfort
Friendly host
Really friendly host . Great location . Room a bit dated but clean. Lovely complimentary continental breakfast . Enjoyed our stay
Carol
Stayed 1 night in Jul 2019
Response from Edward on 26 Jul 2019
Great to hear this, Carol! Thanks for being part of our family and we’ll always strive to keep up with your expectations. Regards, Edward
Nothing about this little gem of a hotel is not to like. A true home from home experience. Wayne is an excellent host and nothing is too much for him as he goes out of his way with genuine friendliness and helpfulness. As Arnie says ILL BE BACK.
Verified traveller
Stayed 6 nights in Jul 2019
Response from Ammy on 23 Jul 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.
Had a really good stay will definitely be back very help full and friendly the room we stayed in was beautiful
Kathryn
Stayed 1 night in Jul 2019
Response from Ammy on 19 Jul 2019
Hi, Kathryn! Thanks for taking out time to share your prestiged review with us. We take pride in giving outstanding services to our customers and we’re overjoyed to receive your compliments and appreciation. Regards, Ammy
Hi! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Ammy
Great little hotel in a good location. Friendly and helpful owner, the room had everything I needed, was clean and comfortable and the complimentary breakfast good.
Michael
Stayed 2 nights in Jun 2019
Response from Ammy on 28 Jun 2019
Delighted to hear your words of praise, Michael! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy
6/10 Okay
Verified traveller
17 Jun 2019
Verified traveller
Stayed 2 nights in Jun 2019
Response from Ammy on 28 Jun 2019
Hi! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Ammy
Just a few words to say about what a really excellent time at the Pier Hotel. We stayed three days to explore the North Wales coast and the Pier Hotel were the perfect hosts. The hotel is clean, modern and relaxed. The breakfasts were very tasty. Compliments to the chef !. Thanks Will and Wayne for a fun and chilled out time .
ROBERT
Stayed 3 nights in May 2019
Response from Ammy on 28 Jun 2019
Delighted to hear your words of praise, Robert! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy