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Reviews of Ramada by Wyndham Plovdiv Trimontium

4 out of 5
Ramada by Wyndham Plovdiv Trimontium
2 Kapitan Raicho St, Plovdiv

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 211 reviews" "
Rating 8 - Good. 82 out of 211 reviews" "
Rating 6 - Okay. 46 out of 211 reviews" "
Rating 4 - Poor. 16 out of 211 reviews" "
Rating 2 - Terrible. 11 out of 211 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Elena

Business traveller
Liked: Cleanliness, staff & service
It is a grad hotel Soviet style closed to the old historical centre of the city. It is part of a huge casino with most guests coming for gambling. It is conveniently positioned. Rooms are of a good sized but outdated, tied, not fit with enough electric points for charging you phone or a tablet. Instead of a show it was an old style bath. Was not able to use swim g pool. They sell tickets to it to outsiders. It was so busy- no chance to swim. Massages in spa are cheap but you get what you pay for- not great quality. Breakfast not great either . It is clean but smell if cigarets is everywhere. Stuff at the reception do not speak English good enough. Communications were difficult. Still, if comeback to Plovdiv , will stay there for the convenience of the position and good size of the rooms.
Stayed 4 nights in Feb 2024
Response from Reservation Department on 4 Apr 2024
Dear Guest, Thank you so much for sharing your experience. Your feedback helps us improve our product and service for everyone. We are looking forward to see you again!Kind Regards!

4/10 Poor

Yo

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservation Department on 14 Feb 2024
Dear Guest, Thank you so much for sharing your experience with. Your feedback helps us to improve our service for everyone. Kind Regards!

6/10 Okay

Diana

Travelled with family
Liked: Amenities
Location
Stayed 1 night in Oct 2023

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay
Very accomodating staff. Quick check in. Clean and spacious room.
Stayed 1 night in Aug 2023

8/10 Good

Maggi

Travelled with family
Liked: Cleanliness, staff & service
The staff were fantastic, but the room was old, the air conditioning fan was loud when turning off and the beds were really low and one had a stained sheet.
Stayed 1 night in Jun 2023

2/10 Terrible

Simon

Stayed 1 night in Jan 2023

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities
The Victoria restaurant and staff is top notch. The other restaurant is only worth going to for breakfast. Staff at front desk and both restaurants were really nice and spoke English. I would stay there again. Good location close to a lot of good places

10/10 Excellent

Susan, HUNTSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool Soviet-era building that is still in good shape, right in the heart of the tourist areas, transportation, restaurants, park, etc., at a great low price.

2/10 Terrible

Veyis, rutherford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Oct 2022
Response from Front Office Manager on 7 Nov 2022
Dear Guest,Thank you very much for taking the time to review our property. Your opinion as well as the feedback from all of our guests is vitally important for us , will update our services and improve the mentioned points. We continuously work on delivering the best service quality to our customers. We sincerely apologies for any inconvenience and hope you will be giving us another chance and returning to our hotel in the future.Best regards,

8/10 Good

Stefan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Konstantin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremly helpfull,frendly Amaizing swiming pool. Also very nice breakfast.
Stayed 3 nights in May 2022
Response from Maria Dimitrova, Sales and Marketing on 13 Jul 2022
Dear Violeta, Thank you very much for your feedback regarding your recent stay at Ramada Plovdiv Trimontium! We are glad to note that your stay was great here. We hope that we will have the pleasure to welcome you again!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Upgrade
We stayed here on two separate occasions at the beginning and end of our holiday the delux room was great but the second visit we could only get a basic room there was no comparison the basic room was awful in comparison
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Teodor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. Noise isolated
Stayed 2 nights in May 2021

8/10 Good

Georgi

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020
Response from Hotel General Manager on 7 Oct 2020
Dear Georgi, Thank you very much for rating us as an excellent choice. We are glad to see that you gave us a ten point score. We are looking forward to welcoming you back in our Ramada Plovdiv Trimontium. Kind regards, Petko Mitov Hotel General Manager

2/10 Terrible

shirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was terrible The shower was terrible The food was terrible
Stayed 2 nights in Jan 2020

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a nice stay
Superbly located hotel. Attached to a top restaurant. Good facilities for exercise.
Stayed 3 nights in Jan 2020

8/10 Good

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
plovdiv
quick but nice stay
Stayed 1 night in Jul 2019

8/10 Good

LILACH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
There are better places to stay in Plovdiv
The bathroom was dated and had mold around the faucet. The hotel in near the city’s main pedestrian area, but there is construction going on currently.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in very bad shape, breakfast below standard
Stayed 1 night in May 2019

8/10 Good

shaul

The wether was good,it is a nice place to staye
Stayed 2 nights in Nov 2018
Response from Mariyana Stoycheva on 17 Jan 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kierran

Disliked: Staff & service
Receptionist was not very helpful and not very polite. The restaurant was not very nice, so we went out to eat most nights.
Stayed 3 nights in Sep 2018

8/10 Good

Simon

Needs modernising
Check in Staff are thoroughly miserable and in no way helpful. Breakfast ok. Bar on side ( not part of the hotel ) is very nice. Sinatras bar also very good. Gym dated, rooms tired and worn. Cleaner never came on 2nd day at all. Needs modernising, as hotel looks dated in places. Car park is payable but handy. Location is brilliant for the centre of Plovdiv. Would stay again, only for its location - certainly not for the lack of charm from the staff!
Stayed 3 nights in Sep 2018
Response from GM on 19 Oct 2018
Dear Guest, The staff is quite new and in process of training. There is renovation going on now, but it is happening gradually.

6/10 Okay

Tracy, Bayside, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in major need of updating. Looks beautiful from the outside but extremely old inside. Beds feel like sleeping on a cardboard box. Bathtub/shower has black mold and the caulking is missing in places. The hallway carpets are red with huge stains. The hotel smells of mold and mildew. The breakfast buffet has a few hot items but mostly cold. Drinks are extremely limited. The saving grace for this hotel is the pool on an outdoor terrace and a small indoor pool in the spa. It’s also in the perfect location within walking distance to shopping and restaurants. It has a large parking lot as well. If I didn’t need the pool for the kids I would not have chosen to stay there.
Stayed 2 nights in Aug 2018

6/10 Okay

Tracy, Bayside, NY

Disliked: Room comfort
Not the friendliest of staff at reception. Very friendly gentlemen at the front door greeting guests and helping with the luggage. Hotel is extremely old and outdated. The carpet in the hallway is stained in several areas. The rooms have a musty moldy smell to them. The beds are probably the most uncomfortable beds I’ve slept in. The bathroom is old and the walls around the shower and tub desperately need a good cleaning. The breakfast is decent but it’s over at 10:00 and they don’t care how many people are still there, they take all of the food and drinks away. The best thing about this hotel is the pool which is large but also very shallow. Also the location is great for walking, shopping and restaurants.
Stayed 2 nights in Jul 2018
Response from GM on 7 Aug 2018
Dear Guest, We apologize for your experience. The staff at reception is new and still nervous. Gradually the rooms and the common parts are being renovated. We will tell the F&B Manager about the breakfast, so they can do what it's required.

8/10 Good

VH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms and good facilities. Rather clean staff bit moody
Stayed 3 nights in May 2018
Response from General Manager on 4 Jul 2018
Dear Valuable Guest, Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Ok for short stay - staff could be more attentive
The hotel is located very centrally, close to the old town and at a big street to easily access the highway if you're travelling by car. The hotel is slightly outdated and could do with a renovation. One of the restaurants (Victoria Bar) was recently renovated and is beautiful. Staff in general seemed to not be too pleased to be working there though. At the pool, I checked with the spa receptionist where the pool was, just to find that there were no towels at the pool and I had to return to the spa reception to get them. The outdoor pool was filled with water and looked beaitful, but for some reason was not in operation. At breakfast, it's first come, first served, so if you have breakfast after 10am expect to have the choice narrowed down to toast and jam. Nothing is being replaced. Overall the stay was ok, room is clean, it covers the basics but was nothing special.
Stayed 2 nights in May 2018

8/10 Good

Zdravko

Liked: Cleanliness, room comfort

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay
New restaurant is v good The rooms are dated but large Breakfast is fine but repetitive
Response from General Manager on 26 Apr 2018
Dear Valuable Guest, Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good location and breakfast, not so new facilities/building
Stayed 3 nights in Nov 2017

10/10 Excellent

W, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Plovdiv
Grand hotel right in heart of city.I got upgraded to a suite which was great, very spacious and well decorated. Decent breakfast and restaurant with really great menu and very classy. I didn't use but also a pool; spa; nightclub and casino on site
Stayed 3 nights in Nov 2017
Response from General Manager on 21 Nov 2017
Dear Valuable Guest, Thank you for your positive feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of Plovdiv
Family with two kids stayed at the Trimontium while visiting Plovdiv. We enjoyed the rare bathtub in Bulgaria for the kids. Shopping and eating was within an easy walk and even old city is walkable. Lots of sights to see near the hotel. Parking is an extra 8 Lev but well worth it if you have a car.
Stayed 2 nights in Oct 2017
Response from General Manager on 27 Oct 2017
Dear Valuable Guest, Thank you for your positive feedback!

4/10 Poor

Ivan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Once symbol of magnificence, today the least value
I visited the hotel with my girlfriend and I am unhappy with my choice to stay at this hotel. The hotel is perfectly fine to spend a few nights in downtown Plovdiv. The thing is, it is one of the most expensive ones in the town and for that money one would hope for at least some amenities in the room. And while the place is gorgeous from the outside, the rooms inside would have massive difficulties to compete with the ones in cheap 3 star newly built hotels or even motels. Some of the problems: * TV channels availability is extremely limited - only about 20 channels. 15 of these 20 channels are in Turkish language. * Lack of lighting in the room. For the first time in my life, I am visiting a hotel room without at least a light bulb on the ceiling of the room. The hotel targets business travelers, yet any work was impossible to be done after 17:00. * One cleaining lady just entered the room in the morning without knocking and woke us up. Highly unprofessional. * Bathroom door cannot be locked * "Gym Studio" does not even have a basic benchpress In conclusion, the hotel is just out of touch - because of its magnificent building and rich history, it is just not suited for budget travelers; at the same time, no investments are made for it to renovate it and make it possible to compete with smaller, but much more cozy and comfortable hotels. On the contrary, one can get the feeling the main focus is the casino as the only source of income and growth..SAD !
Stayed 2 nights in Oct 2017
Response from General Manager on 27 Oct 2017
Dear Valuable Guest, I apologize for your bad experience in Ramada Plovdiv Trimonitum. I am absolutely agree with you that nobody can enter in your room without know knocking. I will talked with the Housekeeping manager, I know that we need to continue with the renovation and we are trying to improve all hotel facilities. I hope that we will have the pleasure to welcome you again!

6/10 Okay

Jude, UK

Liked: Cleanliness
Disliked: Staff & service, room comfort
Glossed up from outsiide but rather tired inside
The room was large and overall ok, except for the beds. I like a firm mattress but it was so hard, it felt like the same as sleeping on the floor and it actually hurt your sides.. Air conditioning worked well and the room was very clean. Good supply of clean towels. There was no kettle in the room for making tea or coffee. I actually went out and bought a cheap kettle.The breakfasts were good with a variety of choice of food. Bread disappointing though.
Stayed 4 nights in Sep 2017
Response from General Manager on 19 Sept 2017
Dear Valuable Guest, Thank you for your feedback! I am happy to know that you enjoyed your vacation in Plovdiv. I truly sorry that your couldn`t sleep well because of the mattress. We will try to find a solution for this problem. The guest`s satisfaction is very important for us and your comment is very useful!

6/10 Okay

ANB, London

Disliked: Room comfort
Good location & building - needs to be refurbished
Large rooms, but all needs refurbishing Hard beds Curtains allow light into the room Good size pool Air-conditioning in every room was not working Food quality is poor but there is a very good restaurant within the hotel, which is not part of the hotel called Victoria
Stayed 5 nights in Aug 2017
Response from General Manager on 19 Sept 2017
Dear Valuable Guest, Thank you for your feedback! Your opinion is very important for us and it`s useful to know the facilities, which we have to improve!

8/10 Good

Eric, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I've always been curious about this hotel and wanted to be a guest one day. So, many years later, there I was at the historic Trimontium Hotel. It was overall a good experience. They have a very decent breakfast, lots of choices from cereal and pastries to cured meats, cheeses, fruits and vegetables and drinks... I noticed that the clean cold beverage cups had some dishwasher water retained in the bottom, and I thought that was unpleasant. The airconditioner in my room was noisy but very efficient during the biggest heatwave of the summer. I actually had to turn it off at night but the room remained quite cool. The tub in the bathroom has a fabric shower curtain but no plastic liner, so the curtain gets completely soaked in water... I thought that was miss... The outside pool looked great but I didn't use it as I had other things to do in town... Thanks for the free fruit basket, by the way. P.S. The wifi connection was just fine, and unlike other reviewers, I had no ussues connecting to the Internet.
Stayed 3 nights in Aug 2017
Response from General Manager on 5 Sept 2017
Dear Valuable Guest, Thank you for your feedback! We are trying to improve the facilities and I hope that we will satisfy you in your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great time in Plovdiv
Stayed 5 nights in Jul 2017
Response from General Manager on 5 Sept 2017
Dear Valuable Guest, Thank you for your positive feedback! General Manager

10/10 Excellent

Megchelina, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, great staff! Clean Pool!
We arrived after a long day of driving on a very hot day with our MG's, the staff were excellent with booking us in. We were a group of 18 people and Specifically Ana, the receptionist and her male colleague, I forget his name. They were fantastic! The check in was very fast so we could go to our rooms and have a shower!!
Stayed 1 night in Jul 2017

10/10 Excellent

janet, c

Liked: Staff & service, property conditions & facilities, room comfort
Great pool, location and feeling of grandness
Room could have had more detail to cleanliness ie dust on edges of carpet, not cleaned under furniture . Breakfast was ok but not great. Bar staff were lovely , the rest fine
Stayed 3 nights in Jun 2017

10/10 Excellent

A H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
very convenient location
Our one day visit to the city was very enjoyable. Nice ambience and people. casino on site.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel. Close to amenities
I think i was put on the smokers floor as i smelt smoke from cigarette all the time on the floor I am not a smoker, so that was a bit unpleasant
Response from General Manager on 12 Feb 2018
Dear Valuable Guest, Since the beginning of April we do have a new menu with variety of dishes and we will be glad to welcome you again in our restaurant. We apologize for the inconvenience caused. All the rooms are Nonsmoking, but probably some of the guests don`t mind that. I hope that we will have the pleasure to welcome you again.

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and stale smoke smells
Stayed in a 'suite' - unfortunately it smelt very much of smoke even though we requested a non-smoking room. For the price, it was not worth it to be honest. You could stay at another hotel for half the price and get a much nicer room, everything felt very dated except the hotel's reception area.
Response from General Manager on 30 Mar 2017
Dear Valuable Guest, Please, accept my apologize that your staying was not great. All of the rooms and public areas are Nonsmoking, but it`s difficult for us to control this in the private rooms. Thank you for your feedback! General Manager

4/10 Poor

Philip

Disliked: Staff & service, property conditions & facilities
Amazing location, ok service, AWFUL wifi.
The potential for an amazing hotel is limitless, it is in the best possible location, however you feel that the staff know this and tend not to offer the same service as other hotels. Additionally, perhaps most importantly as a business user the Wifi was awful, continually dropping out and having to reconnect, I have stayed here a few times in different parts of the hotel and it's always the same. I literally only stay here as a last resort.
Response from General Manager on 5 Dec 2016
Dear Valuable Guest, Please, accept my apologize that your staying is so disappointing! I truly sorry that we didn`t know for the problem with the Wi-fi and we didn`t take the action. General Manager

8/10 Good

Nicholas, APO, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities
City center
Everything was excellent except the bed was too hard.

10/10 Excellent

Mo, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the middle of Plovdiv...
This is a very good hotel that is located ideally in the center of Plovdiv and a block or so from all the shops and restaurants in this beautiful city. It is also a relatively short walk/hike from the Central Bus Station (about a mile) and to most of the major sites in the city, such as the Roman Stadium, the Roman Theater, the Nebet Tepe, and others. The pricing for this hotel is reasonable. Though Ramada Trimontium is not new and the most upscale of hotels (it is an older one), the friendly and helpful staff and the general comfort of the room make up for this. So does the quality of the breakfast, which is included in the price of your stay and is one of the best breakfasts I have ever had anywhere in Europe (they have a variety of very good food and in great quantity, such as scrambled eggs, freshly cooked and delicious bacon, and various cheeses and fruits, among other things). The restaurant also has very inexpensive and good quality dishes available for lunch and dinner. Want to visit Plovdiv (and you should)? Then stay here.

10/10 Excellent

Ken, Ormskirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand style old European hotel
This is the kind of hotal that is no longer built: high ceilings, wide corridors, very generous public space. There are pools and a casino for those so inclined, but the basic hotel architecture (the rooms have been refurbished) speaks about an age that elsewhere has passed into history. The hotel offers an uncluttered, relaxing environment.