Front of property

Reviews of Hotel Festa Chamkoria

4 out of 5
Hotel Festa Chamkoria
Borovets, Samokov

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 41 reviews" "
Rating 8 - Good. 22 out of 41 reviews" "
Rating 6 - Okay. 7 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moved by the management to Festa Winter Palace *****. Great Location. Excellent food. Friendly staff. Not large, but very clean room. Swimming pool was cold. Good saunas.
Stayed 2 nights in Feb 2021

4/10 Poor

arnon

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Well-intentioned hotel. In practice the maintenance level is not good. For example, the gym does not work. Air conditioners were out of order and I changed rooms. No bedding is being changed. Shuttle to the ski resort at low frequency. The food is reasonable. Booking a taxi through the receptionist at the hotel costs twice ... The sauna is good. The price is good. And the staff is nice except for the person who booked the taxi ...
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and warm , large family room . Good is good . Shuttle bus into the the Center is reliable .
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I did not like the temperature of the pool (27*C). It is cold for the kids. The first bus to return from the ski center is at 15:45. It is too late. Other hotels have return busses starting at 14:00 every 30min. In the morning we had to rush to the bus to get a place to sit, since they don't have transportation every 30min, but every hour. The credit should be given the price that is lower than other hotels.
Stayed 7 nights in Jan 2020

6/10 Okay

tim, nantwich cheshire

Liked: Cleanliness
Convenient for local skiing
Food not great. We stayed in a festa hotel in Sofia and food was a lot better
Stayed 7 nights in Mar 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel!
After an exhausting day, its a place to relax! The hotel located in the middle of the forest, magical place. The pool could be a little bit warmer... good sauna, all facilities in a good condition. Its worthwhile to take a breakfast and dinner.
Stayed 1 night in Oct 2017
Thank you for your possiteve feedback. We will be more than happy if you visit us again and will make sure you have a lovely stay once again. Festa Hotels team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff and nive food but room needs some repair
Stayed 2 nights in Jul 2017

2/10 Terrible

Romina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Caution! Hazardous service!
Quite an unpleasant stay. The hotel itself was nice, however there was a lot of hidden information such as the extremely bumpy (and only) road leading to the hotel. I booked 2 rooms but upon arrival I was told I only had one. Some time later the problem was fixed. Then we learned that the spa is only open until 8pm. Surprising for a 4 star hotel. Dinner at the hotel restaurant was not such a good idea. All good was prepared with the cheapest possible products. I had a risotto full of cream and taste was...oh well. Then it was time for breakfast which I could rate 2 out of 10 and this is being generous. Cheap cheap products and orange juice was one of those powder based juices. Appalling!!! The second day we wanted to checkout early 7am, as we have planned a one day long hike to the seven Rila lakes. We were told that checkout is possible only after 8am and we had the security guy trying to get the payment. 40 min later we left... In fact you can find a much nicer places to stay in the region for half the price but I couldn't know this before we came
Stayed 2 nights in Jul 2017

8/10 Good

Aviel

Liked: Cleanliness, room comfort
Disliked: Staff & service
A nice place, not all services provided.
Located in the forest, great place but car seems to be mandatory. The breakfast is good and the room was very comfortable. However a gap between what was reported in the website and what happened essentially - promised balcony, double bed, mini bar and refrigerator amongst other things. No balcony, no refrigerator, the bed was two single beds, and the mini bar didn't work. Also receptionist didn't offer the best service when we were there.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Well presented family hotel
I had no major complaints with this hotel. There seemed to be 15 kids running around the lobby at any given time, so would this is better suited to families than those trying to nurse an apres ski hangover. It is about 2km from the centre/gondola and at the end of a long, dark and bumpy forest road. There is a shuttle bus which runs until 5pm, if you're out later than this you will need a taxi or have to brave the walk. Also we had a lot of snow fall on the 4th day and the shuttle bus did not run after this for he rest of the week (with no explanation or notice) so created extra expense with getting taxis in the morning. The hotel staff are inconsistent, bar man was attentive and helpful, cleaners were crazy and the receptionist definitely has a few things to learn about customer service. Overall good value for families but quite far from the action.
View from our room (junior suite)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't fault our stay
After reading mixed reviews we didn't know what to expect but our time at this hotel was great. The staff were very friendly and helpful. The food was nice, bed comfy, shower super powerful. Spa was a nice touch and I booked a massage which was really lovely. It is a short treck into the town but I quite enjoyed the stroll and the peacefulness of the hotel away from the resort. It was only 10 bgn for a taxi if you don't want to walk it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Little bit out of town - nice hotel
Little bit out of town -£5 taxi. However nice facilities and a nice place. Would recommend.
Response from Ivo on 20 Feb 2017
Thank you for your feedback.

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel. The service was on a very high level. The kitchen was good and fresh. We were impressed at most by the swimming pool and the view through the windows - the green forest. The relaxing room and the spa and wellness centre were on a high level as well. We will visit the hotel another time for sure.

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Aleksandar, Skopje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect summer getaway for hikers and mountaibikin
Nice hotel, excellent facilities, pefect fot families. A little bit far from slopes for winter, but absolutely peacefull and quir for rest and relaxation. Mountain bikers and hikers are going to have a blast during the summer. Perfect and free WiFi everywhere around the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in a ski resort (off season)
VERY nice place in the woods. Quiet and beautiful. Staff very friendly and eager to please.
room1
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balcony1
balcony2

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Modern Albeit Client Service Issues
Went to borovets for 5 days skiing with a friend and each took the junior suite. Good size and finish to room. Unfortunately cleaners just tidied each day, didn't throw away rubbish or renew toiletries. Hotel staff come across as surly often with poor English and appear dismissive, albeit Toni on reception was very helpful & friendly. The pool was set to cold so never used by any guests during our stay. A nicely finished modern hotel with cheap rooms but too many shortcomings in terms of client service, also too far to walk anywhere so very dependent upon taxis (albeit only cost £4 to go anywhere).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and waiters, excellent food from menu. Great choice for breakfast. Needs a bit more of an outside area- not just car park and smoking area.

8/10 Good

Martin, Shrewsbury

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly and efficient.
6 day break was very good value for money, went B&B, so as to try out local restaurants but had a very nice lunch and dinner in the hotel, so its competitive with other local eateries. Very secluded, and as a result its a bit of a walk into town or a bumpy drive if you have wheels, about 1.3Km. Hotels is well decked out and the pool looked good but did not have time for a splash about. Good views if you can get a west facing room and they come with a small balcony too. Our room was huge with a king bed. Its not 4* by many city standards but its still very good and the staff were friendly.

6/10 Okay

aa, M

Disliked: Cleanliness, staff & service, property conditions & facilities
Standard hotel stay
The hotel has the possibility to be really nice, it just needs an update. Toilet doors don't work, lights out in room. Hotel staff we're often rude if they couldn't help you and very dismissive, don't seem accommodating. The cleaners didn't clean our room all they did was move our stuff around which was weird, they didn't refresh the towels in the room for five days even though we left them on the floor for them. The spa again was nice but you cannot have massages with partners as they only have one spa worker which also means if you don't book up well in advance then you have no chance of getting a slot. Isn't a bad walk into bovorets however in the ice can be quite tricky so consider taxis (these do add up over a week though) there is a shuttle bus but only early or late. Overall was an okay experience but not what I would call 4 star.

6/10 Okay

Alyssa, Sofia, Bulgaria

Liked: Staff & service
Not as nice as the photos, but ok.
This hotel was clean in most ways. The sheets and bathrooms were clean, and the pool area was mostly well maintained. It's the little things that need attention. The carpets are old and need to be replaced, the back stairwell needed to be swept, and the curtains and bed covers need replacing. Overall, I didn't feel it was unsanitary or unclean, but there is room for improvement. Breakfast was nice, with a wide selection of hot items including eggs, bacon, and french toast, as well as cereal and fruit. The dinner buffet was not worth the money (17 lv, which was more then the front desk quoted us when we checked in). The dinner food was bland and severely lacking in seasoning (boiled carrots, for example, without any seasoning at all). If I stay here again, I will enjoy the breakfast but travel outside the hotel for any other meals.

6/10 Okay

craig, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
Nice hotel the staff don't seem to speak very good english and often we would ask for bar food and because they didn't know or couldn't be bothered to make it they just sent us to the restaurant buffet but that isn't what we wanted. Taxi is 10 lev to the ski slope walk takes 30 mins but it is up hill all the way! Overall a good holiday

10/10 Excellent

sharpey, somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
skiing holiday/general winter style holiday
the first impression of landing in Bulgaria was ..... er........ what on earth have we booked lol. it looked very dated. the travelling to the borovets resort was an experience, like some other countries aroud the world, some of them have no road sense! certainly I would pre book a transfer, not a rental. once safely at the resort, the food is reasonably priced and the activities in my opinion were very cheap and you get a lot for your money. however general shampoo etc aint cheap! the borovets area was extremely beautiful and the smell of log fires and outside cooking everywhere in the snow and around the snow topped pine trees was picturesque! the taxis will try to fleece you lol so have your hotel book one as ours did and they were very reasonable. people are very friendly but sometimes as they were with my wife, a bit over friendly. making comments and starring. rude sometimes but some were just being cheeky and paying compliments but after a few days it got a bit annoying. we didn't go into town at night for this reason but to be honest once you've been skiing all day you didn't want to. we did go once and it was ok. better if there is a group of you as less intimidating and im not one to be intimidated but in a country you don't know you have to play safe. most of them are harmless but my wife wanted to go into smakov 10 mins down road into a another town for cheap shopping and we didn't feel very comfortable. stay on your resort area, its massive and loads to do!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute place
We were here off season, and it was pretty quite. the hotel is 1.5-2 km away from the ski lifts. the hotel rooms were in a very good condition and we were impressed by the cleanliness and design of the rooms. The management should work on: 1) improving kitchen, 2) the pool closes at 8 pm - should be at least 10. Also it seems like that there is a hot tub next to the pool; however, it is with cold water :) - something unusual. Overall the hotel looks very nice and the design and condition of it are really good especially compared to the other hotels where we have been in Bulgaria. Service was pretty good also (they let us stay longer in the pool ;) )

8/10 Good

S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean :)
excellent hotel - enjoyed my stay but only down side was the distance to the slopes - not enough shuttles service. I definitely recommend it!!!

8/10 Good

Elena

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
otrevlig bemötande
När vi skulle checka in på hotellet fanns det inte info om vår bokning (oavsett att den var redan betalt) och personal har varit nedlåtande, misstänksam och menade att vi skulle till annat hotell. Vi fick sitta och vänta i lobbyn nästan en timme före de hittade bokningen och vi fick checka in.
Stayed 1 night in Jul 2017

8/10 Good

DIMITRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super
super

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Nice and clean. Good buffet - evening & morning.

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel sin recepcion 24 horas y demas problemas
no tenian conocimiento de nuestra reserva y no nos querian dar alojamiento despues de haber pagado la reserva por adelantado. habiendo avisado que nuestra llegada seria tardia no habia personal de recepcion, solo personal de seguridad que solo hablaba lengua local. despues de mucho protestar se nos dio alojamiento a las 3 a.m. reteniendo nuestros documentos de identidad hasta el dia siguiente. no pudimos acceder al horario del desayuno porque era hasta las 10 a.m. y no nos querian dar alternativa hasta que despues de otra vez protestar nos prepararon desayuno. Mencionar que la ubicacion es dificil de encontrar

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très correct avec un bon petit dejeuner. Personnel charmant.

8/10 Good

pavani, Бангалор

Liked: Cleanliness, room comfort
Относительно хороший отель
Отель расположен с сосновом Бору, что идеально для отдыха. Очень тихо и прекрасный воздух. Была отличная погода. Сам отель немного не подходит под 4 звезды по уровню обслуживания и чистоты. В номере не вбирались ни разу за 10 дней нашего пребывания, только мусор выносили и меняли 2 раза полотенца и 1 раз постельное белье. Хотя обычно в такого уровня гостиницах должны каждый день пылесосить и мыть ванную. Нов целом отдых понравился очень. Хотя в сл раз наверное поедем в какой то другой отель, благо их там много.

6/10 Okay

S, Wien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preisleistung stimmt. Mehr nicht.
Nervige Berieselungsmusik überall. Laut und deutlich im Zimmer zu hören. Erst nach mehrmaligem bitten ausgeschaltet.

8/10 Good

Athanasios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for Money , nice spa and gym, bad wifi reception ,average food

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

Philippe, Savoie France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de montagne très soigné
L'hôtel est difficile à trouver dans cette petite station de montagne. Les chambres sont très soignées avec un décore moderne, rien ne manque. Petit déjeuner bon sauf jus d'orange mais cela semble être le cas de tous les hôtels de bulgarie.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jean Luc, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfort after skiing
Very clean hotel with high standard, hotel is located at around 2 km from gondola but offers free shuttle for skiers and the quietness of surrounding forest. There is swimming pool (charged few euros). I really advise this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort