Ratings based on 170 verified reviews

4.4 out of 5
78% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from London

Posted 31-Aug-2019
Excellent staff & place,. Saltwater pool is a bit of a downer but you get use to it.
Comment from Hotel Management
01-Sep-2019 by Michail Michail, Hotel Management
Thank you for your nice comments and glad that you spend a nice time. Always at your disposition. Best Regards. Michail
3 out of 5
by a verified traveller from MK

Posted 31-Aug-2019
Location of the hotel was great and has a grand entrance. Perfectly near the beach and great views. Pool was good, but does lack entertainment facilities compard to other hotels i have stayed at, the inside of the hotel is vast but lacks any atmosphere could have done with a chill area or indoor sports bar serving food. In terms of the food it was the same daily and very bland, not a great choice for kids, the speciality restaurants were not great and had to be booked up 3 days in advance!
Comment from Hotel Management
31-Aug-2019 by Michail Michail. GM, Hotel Management
Thank you for your comments , will take it in consideration for the future. Best Regards
5 out of 5
by a verified traveller

Posted 30-Aug-2019
Comment from Hotel Management
31-Aug-2019 by Michail Michail. General Manager, Hotel Management
Thank you and best Regards.
5 out of 5
by a verified traveller

Posted 29-Aug-2019
We really enjoy our stay at Mitsis. Staff were great
Comment from Hotel Management
29-Aug-2019 by Michail Michail . General manager, Hotel Management
Thank you so much, We would love to welcome you again in the future.. Best Regards
5 out of 5
by a verified traveller

Posted 18-Aug-2019
Friendly staff; wonderful beach and sea Wi-Fi is bad
Comment from Hotel Management
18-Aug-2019 by Michail Michail General manager, Hotel Management
Thank you for your comments. What is your room number to check the WIFI? Thank you
2 out of 5
by a verified traveller

Posted 11-Aug-2019
The place was modern clean and a lovely design. The staff however, other than a couple were uninformed, rude, impatient and really not great st all. A great place for families but they really need happy, friendly staff as it lets it down hugely. A number of barmen refused to give towels as their clock was 1 minute behind ours, made out they were doing us a favour giving us a soft drink ( all inclusive) and the life guards shouted at our well behaved and always supervised 4 year old as he played with his sister. On a positive note many of the kids entertainment team were helpful, friendly and sweet with the kids.
Comment from Hotel Management
12-Aug-2019 by MM, Hotel Management
Dear Sir, We have lots of repeaters coming back to this hotel because of this staff just of their positive and welcoming attitude as you can read and see for yourself. Life guard was doing his job preventing your boy punching his sister inside the pool or around which could be dangerous and against the safety regulations . We wish you a pleasant stay ahead. Best Regards. Michail Michail . The General manager.
4 out of 5
by a verified traveller

Posted 28-Jul-2019
Comment from Hotel Management
30-Jul-2019 by Michail Michail General manager, Hotel Management
Thank you and Best Regards
5 out of 5
by a verified traveller from Kraainem, Belgium

Posted 27-Jul-2019
Positive: great animation team. Very nice evening programs, live music bands for the restaurants and bars. Excellent main restaurant, good thematic restaurants. Good quality drinks in the main bar, friendly staff. Negative: noisy airco, aging bathrooms, aging/dirty furniture.
Comment from Hotel Management
28-Jul-2019 by Michail . M General manager , Hotel Management
Thank you for your rating and comments that will take in considerations during our next renovations. Best Regards
3 out of 5
by a verified traveller

Posted 24-Jul-2019
The hotel was perfectly nice but not 5 star. The room and setting was nice and the food was generally ok but again not 5 star. The hotel pool was seawater which I have never before experienced in a top hotel. The entertainment and kids club which were a real incentive to booking this holiday for our two boys was very poor and repetitive (evening entertainment) and kids daytime activities were sparse. The hotel sun loungers were uncomfortable and need to be unguarded to have covers if this hotel is trying to better its standard. There was a Beach bar and pizza kiosk but a better restaurant on the beach is needed. Ok holiday but won't be returning as not as advertised.
Comment from Hotel Management
25-Jul-2019 by Michail Michail, Hotel Management
Thank you for your valuable comments. Will take it in consideration for the upcoming renovation. Best Regards
4 out of 5
by a verified traveller

Posted 17-Jul-2019
Vast area so never felt cramped. Excellent food and friendly staff.
Comment from Hotel Management
18-Jul-2019 by Michail Michail, Hotel Management
Thank you so much. Best Regards