The place was modern clean and a lovely design.
The staff however, other than a couple were uninformed, rude, impatient and really not great st all.
A great place for families but they really need happy, friendly staff as it lets it down hugely. A number of barmen refused to give towels as their clock was 1 minute behind ours, made out they were doing us a favour giving us a soft drink ( all inclusive) and the life guards shouted at our well behaved and always supervised 4 year old as he played with his sister.
On a positive note many of the kids entertainment team were helpful, friendly and sweet with the kids.
Comment from Hotel Management
12-Aug-2019 by MM, Hotel Management
Dear Sir, We have lots of repeaters coming back to this hotel because of this staff just of their positive and welcoming attitude as you can read and see for yourself. Life guard was doing his job preventing your boy punching his sister inside the pool or around which could be dangerous and against the safety regulations .
We wish you a pleasant stay ahead. Best Regards. Michail Michail . The General manager.